Ratings based on 182 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
by A verified traveler

Posted Sep 3, 2014 on Hotels.com
Comment from Hotel Management
Nov 8, 2014 by Manager, Hotel Management
Thank you very much for your review regarding your recent stay with us. It's a pleasure to know that you were satisfied with the service that we provide. We hope next time we get to know you better.
2 out of 5
by A verified traveler

Posted Aug 24, 2014
Comment from Hotel Management
Feb 28, 2015 by Manager, Hotel Management
Thanks for rating our hotel. I'm sorry if we did not meet all of your expectations and I hope you'll return to see how we continuously improve upon our services and accommodations.
3 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed the pool.

Posted Aug 24, 2014
Pros: Pool
Cons: Pillows are too large and not comfortable. Breakfast on the weekends needs to be longer.
Rooms nice. Breakfast was a disaster, only open 1 hour and was told at 9:15 that they would not make any more biscuits. At 9:30 it was still crowded and the lady began telling everyone that it was closed and began putting up the food. Not very friendly about it either!
Comment from Hotel Management
Feb 21, 2015 by Manager, Hotel Management
Thank you for sharing your perceptions of our hotel! I am thrilled that you enjoyed the room but terribly upset to learn of the disastrous breakfast incident. I am so sorry to hear of this event and I want to assure you that our policies and procedures are being addressed to improve upon the guest experience.
5 out of 5
Recommended
by Rosembfrom Waco,tx

Posted Aug 23, 2014 on Hotels.com
Great hotel! Central location to all of waco, Texas!
Comment from Hotel Management
Oct 25, 2014 by Manager, Hotel Management
Hello Rosemb, Thank you for letting us know we have provided you convenience during your recent stay with us.Please know that we find pleasure in receiving positive feedback from our guests and it motivates us even more to stay committed to provide our guests the best quality and value accommodation. I hope you will give us the chance to provide your next lodging needs.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Aug 21, 2014 on Hotels.com
Comment from Hotel Management
Oct 25, 2014 by Manager, Hotel Management
Thank you very much for your review regarding your recent stay with us. It's a pleasure to know that you were satisfied with the service that we provide. We hope next time we get to know you better.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 20, 2014 on Hotels.com
Nice hotel and staff. Would stay again.
Comment from Hotel Management
Oct 25, 2014 by Manager, Hotel Management
Thanks for the great review! Hope to see you again!
5 out of 5
Recommended
by A verified traveler

Posted Aug 17, 2014 on Hotels.com
Comment from Hotel Management
Oct 18, 2014 by Manager, Hotel Management
We are pleased that your overall stay at Comfort Suites Waco was truly worth a 5 star rating and we are grateful to have had the opportunity to provide you with a memorable experience.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 17, 2014 on Hotels.com
Comment from Hotel Management
Oct 18, 2014 by Manager, Hotel Management
Thank you for taking the time and leaving us a generous feedback of our services. Please do not hesitate to call the attention of our staff on duty should you need assistance or if you have concern/s as they will attend to you promptly. Your satisfaction is what makes our business.
5 out of 5
Recommended
for Getaway With Friends
by K. Harrisonfrom Waco, Tx

Excellent stay!

Posted Aug 16, 2014 on Hotels.com
We had a great stay. The room and the hotel were exceptionally clean. The breakfast had an assortment of just about anything you might want. I was pleasantly surprised. The room was quite, great sleeping. The beds were very comfortable. The Manager was so very helpful in telling us things to do around there and good restaurants as well. She took her time with us more than once! The food staff were very friendly and helpful as well. The cleaning staff would speak to us and smile when we would see them in the hallways. The other desk staff were soo friendly. I really felt at home as we would come and go during our visit. They would greet us coming and going. I almost didn't want to have to leave. I will definitely be staying there again. All I can say is that it was so nice to have people engage with us and go the extra mile. Not many people do that any more. Other places could take a lesson from your employees. Thank you for everything! K. Harrison
Comment from Hotel Management
Oct 18, 2014 by Manager, Hotel Management
Hello K. Harrison, We are pleased that your stay at our hotel was a wonderful experience. It brings us fulfillment to know that our efforts to provide our guests with the best accommodations and customer service has certainly paid. Thank you for sharing your experience during your stay with us and for taking note of the efficiency of our staff. Please know that we find pleasure in knowing we have provided good accommodation during your stay. I hope you will come visit us again soon.
3 out of 5
Recommended
for Overnight Stay Before Destination
by Richard Jonesfrom Corpus Christi, TX

Not the best value

Posted Aug 16, 2014 on Hotels.com
Very large rooms, but somewhat outdated. Our shower head would not stay on the wall, so no shower ( offered another room, but we were in too great a hurry to get on the road, so we declined. Room temp too hot until thermostat turned air on, then blew too cold when running. Bathroom door would not stay open. Bed too hard; we both woke with sore backs. The wine served at the manager's reception was horrible! All in all, too expensive for what was delivered. The best part was the easy access to and from I-35.
Comment from Hotel Management
Nov 1, 2014 by Manager, Hotel Management
Thank you very much for your review regarding your recent stay with us. It's a pleasure to know that you were satisfied with the service that we provide. We apologize for the inconvenience in our facility. It will always be a pleasure to welcome you again. Best regards!