Ratings based on 94 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Jul 16, 2014
a/c did not work and we were right in the middle of a group of kids..all around us
Comment from Hotel Management
Jul 20, 2014 by Ysabel, Hotel Management
Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Courtyard Waco. You indicated in your response that your a/c unit was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.
Comment from Hotel Management
Jul 20, 2014 by Ysabel, Hotel Management
Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Courtyard Waco. You indicated in your response that your towels were unsatisfactory in your room. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.
2 out of 5
by A verified traveler

Disappointed in the overall service and cleanlines

Posted Jul 14, 2014
The bathroom had wet dirty towels upon arrival. On checkout I received another room's billing indicating i owed for 2 nights when i had already prepaid for my one night stay. When i complained about these incidents the clerk apologized but did not seem that interested. I have stayed at other Marriot hotels before and was very satisfied with the experience. Such was not the case here.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel convenient to convention center

Posted Jul 8, 2014
Hotel was very convenient to downtown events. Bed was very comfortable and hotel was quiet.
5 out of 5
Recommended
for Everyone
by D. from Florida

Comfortable Hotel, close to some restaurants.

Posted May 27, 2014
Pros: Location - close to restaurants and easiness in getting to air port
Cons: It would be nice to have a complimentary breakfast. Most of the hotels I stay at do.
Location: Location is what I liked about the hotel as stated above.
Pleasant hotel staff; were helpful in questions I had about places to eat, directions to air port, etc.
5 out of 5
Recommended
by jjohnson from Missouri

Great Shower!

Posted May 16, 2014 on Hotels.com
Very clean, great shower and an above average breakfast. Very friendly staff. Close to Baylor and I would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 6, 2014
Cons: Charging for the continental breakfast. Felt like it should have been included for the price i paided for one night. $145
Overall iam pleased with the hotel and will stay there again when i go back.
5 out of 5
Recommended
for Families
by Sharon O from Australia

Great hotel

Posted Apr 30, 2014 on Hotels.com
Loved the gym and breakfast was reasonably priced.
3 out of 5
by Magdalena from SF bay area

Close to Baylor University

Posted Apr 28, 2014
Pro: close to Baylor, nice location on the river. Con: the decor is a little tired and it's time to upgrade to those signature beds.
Comment from Hotel Management
May 3, 2014 by Jan, Hotel Management
Thank you for your comments regarding your stay with us. The staff at the Waco Courtyard truly appreciates your feedback as it only helps us to better our service. We have plans to renovate the rooms in the near future. Along with this refresh will be the bedding as well. We hope to see you again soon when your travels bring you back to Waco. Sincerely, Jennifer Scott
4 out of 5
Recommended
for Everyone
by Ed from G

Hotel in downtown

Posted Apr 26, 2014
Very satisfactory. Hotel is located downtown near convention center.Also, not far from Baylor Univ.
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Apr 26, 2014 on Hotels.com