Ratings based on 147 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom houston
Nice hotel, overall good experiencePosted Dec 15, 2014
We paid for a king bed but expedia sent over that we should have 2 queens. The hotel staff was very helpful and friendly in getting us into the correct room that we paid for. The breakfast was adequate but they needed some additional help in stocking the breakfast items as they were very busy and ran out of a couple of items.
for Everyoneby A verified travelerfrom Abilene,Texas
Great StayPosted Dec 2, 2014
Stayed just one night but the rooms were immaculate and the Hotel Staff very courteous. Defiantly give this Hotel a try.
for Everyoneby A verified travelerfrom TX
Great place to stay!!!Posted Nov 25, 2014
Room was great, staff was great. Will definitely stay there again and have already recommended it to friends
for Everyoneby A verified traveler
Great stay in WacoPosted Nov 19, 2014
Staff was very friendly and accommodating. Rooms are a good size. Ask for directions on places to eat and they had plenty of suggestions. Great stay overall. Will be back.
by A verified travelerfrom Texas
Poor ManagementPosted Oct 27, 2014
We were given a smaller room than we had reserved. This posed a big problem because I had 5 teens staying in that room. They brought a cot but we were supposed to have 2 queens and a pull out sofa. We were given 1 king and a pull out. They would not change the room because they were full. I think they gave our room to someone else and stuck us with that one. Also they did not tell us this at check-in. We had to find out when we got to the room, which made it too late to rearrange our rooms because the kids were already installed in rooms. There was a dirty towel hanging in the bathroom when I checked into my room. The internet was very slow. And....I had NO HOT WATER when I showered in the morning. The appearance of the hotel is nice and the location is nice.
for Everyoneby A verified travelerfrom Dallas Tx
New and clean hotel with a good location.Posted Oct 24, 2014
The room was clean and comfortable. Still has the new smell. Great managers reception in the evening and breakfast in the morning. Good proximity to a lot of restaurants.
for Everyoneby A verified travelerfrom Columbia , TN
Great place to stayPosted Sep 24, 2014
We found the staff, housekeeping and the room to be excellent. It was located in a great area near shops and restaurants.
Recommendedby Oscarfrom Laredo
Nice stayPosted Sep 1, 2014 on Hotels.com
Had to stay a day in Waco on some business....this hotel was a good location.....nice choice for a nice, clean, comfortable stay.
for Business Travelersby Bryce Abplanalp
Posted Aug 29, 2014 on Hotels.com
by A verified travelerfrom CA
Waco StayPosted Aug 22, 2014
Our first nonsmoking room was very clean but the bathroom smelled like cigarettes. We were moved to another room, which smelled like cigarettes also. I called the front desk and housekeeping came and sprayed room freshener. The second evening the room had natlike bugs on the ceiling near the light, fan and drapes. I called the front desk and she said she would call housekeeping. They never showed up. During checkout I told the front desk clerk about the bugs and she just brushed it off. I should have been refunded at least one of my nights but there was not even an offer upon checkout.