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Reviews of Queen Kapiolani Hotel

4 out of 5
Queen Kapiolani Hotel
150 Kapahulu Ave, Honolulu, HI

Reviews

8.4

Very Good

Rating 10 - Excellent. 513 out of 1003 reviews" "
Rating 8 - Good. 272 out of 1003 reviews" "
Rating 6 - Okay. 103 out of 1003 reviews" "
Rating 4 - Poor. 60 out of 1003 reviews" "
Rating 2 - Terrible. 55 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stacy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! I’ve stayed here at least a half dozen times over the past few years and it is consistently LOVELY. Excellent customer service, clean rooms, nice amenities, great dining (Deck is awesome and their brunch is delicious). Queen Kapiolani is a 10/10 every time. An older hotel but very well maintained and has a lovely aesthetic.
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on Apr 13, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is fine.
Stayed 1 night in Mar 2024
Response from Guest Experience Manager on Apr 12, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

4/10 Poor

Johnnie, houston

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice property just dissapointed i paid for ocean view balcony did not get my balcony feel like i should get some credit everythjng else was ok but in picture it showed kitchette my room was tiny
Stayed 1 night in Mar 2024
Response from Guest Experience Manager on Apr 1, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

Sandra

People friendly
Stayed 1 night in Mar 2024
Response from QK Hotel on Mar 29, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

4/10 Poor

Troy

Stayed 6 nights in Mar 2024
Response from Guest Experience Manager on Mar 26, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location away from the bustle of Waikiki. Close to beach and amenities. We would choose again for these reasons.
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on Mar 23, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Lisa, Shoreview

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view of Diamond Head from our room. While entertaining, pigeons were a bit much at the breakfast table.
Stayed 1 night in Mar 2024
Response from Guest Experience Manager on Mar 22, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

JIYEON

Stayed 4 nights in Mar 2024
Response from Guest Experience Manager on Apr 12, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Marc-André

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location. Rooms are on the small side and standard Staff is very nice. We enjoyed our stay!
Stayed 9 nights in Mar 2024
Response from Guest Experience Manager on Mar 16, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and wonderful coffee shop downstairs. The staff was excellent. Could have been a little cleaner but everything else was great!
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager on Mar 16, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from QK Hotel on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

Harsimran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the hotel and kind staff. Walking distance to many locations. We had awesome view of diamond head from our room
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager on Mar 12, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

AJhourni

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, excellent food, and wonderful staff! Comfy room and facility too! Had a wonderful time here and will stay every time I visit Hawaii for sure!!!!
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager on Mar 4, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

brooke Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back to this hotel. Amazing
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager on Mar 2, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager on Mar 22, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

4/10 Poor

Uriah

Traveled with partner
Disliked: Cleanliness, amenities
I liked the restaurant. Great staff and bartenders there. The valet was kinda weird, never met a valet who didn’t welcome guests or want to move our car into the valet. My reservation included valet parking, but the valet suggested us to use public parking??? So we had to update our payment for public parking by the zoo every 4 hours. Very inconvenient and unprofessional, I probably won’t be staying here again.
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on Feb 27, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

Paul Erik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good amenities including the Deck restaurant, the surf shop and cafe. Good service all around.
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on Feb 25, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

10/10 Excellent

Lisa B, San Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Very clean rooms. Convenient location.
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager on Feb 25, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Mritunjay

Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on Mar 22, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness, staff & service
Nice location. Nothing special about the rooms. Probably time for room remodeling/upgrades. Staff was great. Expected vip access to be nicer.
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on Feb 19, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Location is great, views are stunning. Don't hesitate to book. Only thing to note is parking is scarce valet is worth it in my opinion.
Stayed 4 nights in Feb 2024
Response from QK Hotel on Feb 18, 2024
Thank you so much for staying with us and sharing your wonderful review. We are grateful to hear that you enjoyed your stay and liked our location. We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Bryan

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager on Feb 16, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly and helpful; great location- easy walk to the beach, and loved the ease of picking up towels and beach chairs at bell desk. Close location to the park was nice too!
Stayed 7 nights in Feb 2024
Response from QK Hotel on Feb 16, 2024
Thank you so much for staying with us and sharing your wonderful review. We are grateful to hear that you enjoyed your stay, liked our location and loved our guest activities. We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 Good

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 9 nights and really enjoyed the sounds of the zoo next door especially during early morning hours. Very clean, queen bed in a Suite which was really just a room with a queen bed -was very comfortable. The hotel staff were awesome, friendly and very knowledgeable about the area and helpful with advice. Loved the refillable water bottle station. Quiet during the night. Nice and close to Oahu tour operators shuttle pickups. No coffee maker in room but the Knots Coffee Roasters coffee shop in the lobby was awesome. It has a beautiful pool restaurant lounge on the 3rd floor with a beautiful view of the Honolulu Zoo and Diamond Head.
Stayed 9 nights in Feb 2024
Response from Guest Experience Manager on Feb 14, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Velma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect- very friendly and helpful staff! When we didn’t want to be at the beach the poolside chairs were perfect! Normally the first thing we purchase when on trips is water! The hotel gifted us water bottles and the water available was perfect!
Stayed 7 nights in Jan 2024
Response from Guest Experience Manager on Feb 14, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Gace Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely! Staying here again when i come back to hawaii from nyc. Amazing everything. No one will regret it.
Stayed 5 nights in Feb 2024
Response from Guest Experience Manager on Feb 14, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people. Great location.
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on Feb 14, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and staff! Good location and walking distance to beach. Staff was friendly and the hotel was clean and beautifully renovated. I would definitely come back and stay again!
Stayed 6 nights in Feb 2024
Response from Guest Experience Manager on Feb 12, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating. We were able to check in early and check out late with no extra charges.
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on Feb 10, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to Waikiki many times, I’m a Marriott person so we’ve stayed at all of those (Sheraton is our favorite here). But for the money, this place is perfect. Great location, decent pool with all day sun, nice restaurant / bar, gym is decent, and the lobby was a cool vibe all day. What a find!
Response from Guest Experience Manager on Feb 10, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Shilpa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in an excellent area! It was close to everything! When we had some flight issues, the reception staff (Theresa) was very helpful!
Stayed 8 nights in Jan 2024
Response from Guest Experience Manager on Feb 9, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Volodymyr

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place with fantastic view. Little bit busy with street noise.
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager on Feb 7, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 Good

Keneth Charles, Haiku

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice but older hotel (built in 1967). Recently updated and seems well managed. Enjoyed our stay and service was good at front desk, valet, room keeping and restaurants. Great location and views from upper floors toward Diamond Head!
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager on Feb 6, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

2/10 Terrible

Monika

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a 4 star hotel. Rooms were dirty and small.
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on Feb 5, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less than 100 yards from beach.
Stayed 6 nights in Jan 2024
Response from Guest Experience Manager on Feb 4, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 Good

Corey

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to walk to dinner/beach/drinks/park. Restaurant & coffee shops were fabulous! Rooms need some updating but overall a great hotel. Would definitely stay here again.
Stayed 4 nights in Jan 2024
Response from Guest Experience Manager on Feb 2, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

4/10 Poor

Maria

Traveled with partner
Disliked: Amenities, property conditions & facilities
This was an expensive hotel that has excessive fees of two deferent types. We were there on a layover for about 8 hours. We paid $360. The place was loud, had dirty carpets, and there was a light shining into our room all night with the shades closed. Terrible value.
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on Feb 2, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

4/10 Poor

Brenda

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
While I appreciate the efforts of you staff I must express my disappointment with accommodations. I had specifically booked and paid for an ocean view but unfortunately I was assigned a room with a city and trees view instead. I understand that situations may arise but I believe it's crucial to ensure that guests receive the room type they have reserved and fully pay.
Response from Guest Experience Manager on Feb 2, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

2/10 Terrible

Gustavo

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Found fecal matter on my bed
Stayed 4 nights in Jan 2024
Response from Guest Experience Manager on Jan 30, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.

10/10 Excellent

Boris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 7 nights in Jan 2024
Response from QK Hotel on Jan 29, 2024
Thank you for rating us 5 out of 5.

10/10 Excellent

Sharon

Stayed 3 nights in Dec 2023
Response from Guest Experience Manager on Mar 22, 2024
Thank you for sharing your wonderful feedback. We are happy to hear you enjoyed your visit and hope to welcome you again soon!

8/10 Good

Carolynn

Traveled with partner
Liked: Staff & service
Easy access to the beach
Stayed 3 nights in Jan 2024
Response from Guest Experience Manager on Jan 28, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 Good

Debbie

Traveled with partner
Liked: Cleanliness, amenities
Great location, free beach chairs and towels. Pool area views are great, though small. Gym equipment is excellent. There is only a fridge in the room, but we found a microwave on the second floor common area. Free parking a short walk away on Monserrat st, never had an issue finding a spot. We stayed on the second floor in an 'upgraded' room with 2 queen beds instead of the king we requested. It was very loud at night - lots of garbage trucks every single night. But was convenient to use the stairs instead of slow elevators. I think next time I would stay in an airbnb at one of the other properties nearby for real pictures of the room and choice on floor level for better sleep - but if you choose a room thats not the lowest price tier you might have the perfect experience!
Response from Guest Experience Manager on Jan 28, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded to a corner suite with view of diamond head. Hotel newly remodeled. Open air feel. Great bar and restaurant
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on Jan 23, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

8/10 Good

Sheila, Los Angeles

Stayed 1 night in Jan 2024
Response from Guest Experience Manager on Feb 10, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Maria, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Jan 2024
Response from Guest Experience Manager on Jan 20, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Christopher, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Experience Manager on Jan 19, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Javier guadalupe Mendez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Experience Manager on Jan 19, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

10/10 Excellent

Bethany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our 10-day stay here for our honeymoon. All of the staff were extremely friendly. We booked a Diamond Head view room and it did not disappoint! The hotel was clean and we opted to get our room cleaned three times throughout our stay and it was complete with fresh bedding each time. We also took advantage of the pool and pool deck.
Stayed 10 nights in Jan 2024
Response from Guest Experience Manager on Jan 19, 2024
Thank you so much for your rating! We hope to have the pleasure of welcoming you back soon for another great stay!

2/10 Terrible

Chai

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Your room is impacted by whether you book directly on the hotel’s website or third party website. The front desk told me ‘No, you booked through Expedia and that is only reserved for guests who book directly through the hotel’ when I asked for a king bed in my room and if there were suites available to upgrade to (with pay) from our ocean view studio. On top of feeling like a second class citizen for booking through a third party, the front desk originally said our room wasn’t ready then called to check. I could hear her asking if they were sure the room was ready again and again on the call. When we got to the room, it was small and crammed, smelt of must, buttons were broken on the ac unit that sounded like an airplane jet, a bed that seemed like a full size bed not nearly a queen sized bed, and the bathroom was not clean and towels used. We ask to switch rooms and ask us to ho back down to check into another room, however, they didn’t apologize and didn’t offer to help move our luggage to the next room as if they were doing us a favor. We were excited to try the dole whip at the shop in the lobby. To our surprise when you order it in a cup they will serve it in 1oz paper dixie cups. I recognized the same cups we use for our dental patients to rinse out their mouth after a cleaning. Won’t be staying here again and wouldn’t recommend it. The best thing going for this place is the advertising. There are better options within the same price range.
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on Jan 19, 2024
Thank you for staying with us at the Queen Kapi'olani Hotel and for sharing your valued feedback. We apologize that the Hotel was not up to your standards, and we appreciate your feedback regarding the Hotel. Your comments will be shared with the management team for future improvements. We hope to have the opportunity of welcoming you back in the future for a more enjoyable stay.Mahalo.