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Reviews of Smile Hotel Wakayama

3 out of 5
Smile Hotel Wakayama
18 Minamimigiwacho, Wakayama, Wakayama-ken

Reviews

7.8

Good

Rating 10 - Excellent. 123 out of 474 reviews" "
Rating 8 - Good. 204 out of 474 reviews" "
Rating 6 - Okay. 111 out of 474 reviews" "
Rating 4 - Poor. 24 out of 474 reviews" "
Rating 2 - Terrible. 12 out of 474 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

LAWSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s alright.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jason

Stayed 1 night in Oct 2023

4/10 Poor

Lianne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom stinks
Stayed 1 night in Sep 2023

8/10 Good

Wah lok

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location it's about five bus stop Price is very good Breakfast with a view Wakayama Castle Breakfast is a must ¥900 very good price and with a killing view The hotel offers bicycle for free , but the problem is only for one hour You cannot get to anywhere within an hour so we did not use the service at all My suggestion most of the people will come and use the free bicycle only once even though they stay for many days why not let the hotel guest to use the service with combine hours Bus fare is quite expensive in Japan for the short distance right taking a taxi is lot better
Stayed 3 nights in Aug 2023

8/10 Good

Yuen Kiu

Liked: Cleanliness, staff & service
The view of the Wakayama castle is good. The hotel is clean. But the facilities are old.
Stayed 8 nights in Jun 2023

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Old-Style Hotel
Very Good Breakfast! The only drawback of this Property is that you cannot open the window in your room. It is also a bit dated.
Stayed 1 night in Mar 2023

8/10 Good

HIDEO

Stayed 2 nights in Mar 2022

10/10 Excellent

Ola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view of Wakayama castle
Stayed 2 nights in Dec 2021

8/10 Good

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has everything that I ask for in a room; a bed and a shower!! Great view of the castle too!
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of castle!
Stayed 1 night in Nov 2019

8/10 Good

A.I., Nagasaki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and tidy. The only thing I noticed was they didn’t change cups which we used when they cleaned the room while we were out.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
It was very clean and the staff were helpful and friendly.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
The view was special.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and the staff were incredibly helpful.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Friendly staff
Located opposite to Wakayama Castle, though not close to JR station Friendly staff
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view of Wakayama castle.
Room was spacious and the view from the was good.

6/10 Okay

Verified traveler

Liked: Cleanliness
Clean and convenient as expected
It was standard, clean, comfortable, as expected from all hotel stays. But the location was about 10-15min bus ride away from the main JR Wakayama station.

8/10 Good

Erica, Reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Castle View
Booked and stayed for 1 night in a double room. Free upgrade to Lady's Package (bunch of cosmetics samples and some extra teas in the room) was given :) My room had SUPERB view of Wakayama Castle, which was breath taking. Room was a bit old, and I found some hairs on bathroom floor, and washlet on toilet didn't work, plus the air-con didn't chill the air and it was hot, and bathroom was like the smallest I have ever used, but otherwise it was a clean and comfortable room. Wifi worked well. Breakfast was good. The castle view from the restaurant was even better than my room's. There was free coffee at the reception, so I could grab one to go when setting off for a little hike, which was lovely. There was a leaflet about seafood eatery in the room so I tried it, it was OK, but nothing spectacular. It was overly busy for them so service was so slow. Nice ladies serving and was pleasant enough though.

8/10 Good

sarah, Richmond, BC

Liked: Cleanliness, staff & service, room comfort
Business hotel -- smokey
Smokey Breakfast was good Basic 'business' hotel Neighbourhood doesn't have a lot to offer except Wakayama castle across the street

6/10 Okay

Calvin, USA

Liked: Staff & service
It serves it's purpose
Just stayed here one night to see Wakayama Castle before catching a plane out of KIX the next afternoon. For that it served its purpose. The room/hotel is older, so don't have high expectations when you arrive. That said, if you can get it cheap, it will be a functional place for you to stay the evening. I would not recommend it for long term stays.

8/10 Good

Mr Tan MS, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel just overlooking the Wakayama castle
We arrived at abot 10 am much earlier than the permiited check-in time but the reception staff was very kind to let us check in eatly as there was a room already cleaned up. From our room's balcony we can appreciate the beauty of Wakayama Castle and morning sunrise.When we told the counter staff that the next day we intend to go to Kiikatsuura but not sure about the best way, she not only gave us travel pamplets but also called up the tourist infomation office to arrange for a consultation session. We would certainly recommend this hotel to travellers who want to stay near the castle though from the Wakayama city station it takes about 10 minutes slow walk.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

svend hansen, sparta, nj

Liked: Cleanliness
Close to the castle
Nice hotel for the price. Bus stop is only 1 block away and 220 yen takes you to the station.

8/10 Good

HeMan, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wakayama Castle in sight
Competitive price and nice view. I enjoy staying here.

10/10 Excellent

??

Business traveler, Traveled with partner
Liked: Staff & service, amenities
大変居心地良い旅でした。また宜くお願いします。
Stayed 2 nights in Apr 2024

10/10 Excellent

しょうま

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
和歌山城が目当ての場合、すぐそこの距離にあるので非常に便利。また、窓から見る和歌山城も良いものです。
Stayed 1 night in Apr 2024

8/10 Good

Takes

Liked: Cleanliness, amenities, property conditions & facilities
和歌山駅から10くらい歩きます。
Stayed 1 night in Mar 2024

4/10 Poor

CHIEKO

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

4/10 Poor

MORIO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応はあんなものなのかなぁ⁉️ひさびさの旅行なのでちょっと残念でした。
Stayed 1 night in Mar 2024

8/10 Good

Hideki

Stayed 1 night in Mar 2024

8/10 Good

Eiji

Traveled with group
Liked: Cleanliness, staff & service, amenities
施設は古いが、清掃は問題なく。朝食も思いのほか種類があってよかった。近くにロイヤルホストはあるだけで、飲食店は少なかったのは残念。
Stayed 1 night in Mar 2024

6/10 Okay

Satoshi

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

kouji

Stayed 1 night in Feb 2024

2/10 Terrible

Tamotsu

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
部屋に水の音が聞こえて寝られない
Stayed 1 night in Feb 2024

6/10 Okay

Erina

Stayed 1 night in Feb 2024

6/10 Okay

RIE

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
お風呂の天上のカビが気になった。
Stayed 1 night in Jan 2024

6/10 Okay

Yasumasa

Liked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
별로에요
프론트안내사항부터 친절하지않아요. 조식도 다른호텔 가격대비 별로입니다 주변에 편의시설 하나도 없어요. 객실과 엘레베이터 동선도 길어요 조식식당뷰만좋아요
Stayed 1 night in Jan 2024

6/10 Okay

Takashi

Stayed 1 night in Jan 2024

6/10 Okay

Daigo

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

まさひで

Liked: Cleanliness, property conditions & facilities
いろいろ良かった
Stayed 1 night in Jan 2024

8/10 Good

masahiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

?

Stayed 1 night in Dec 2023

10/10 Excellent

けいすけ

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

KUMIKO

Traveled with group
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Naomi

Stayed 1 night in Dec 2023

4/10 Poor

??

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Dec 2023