BBQ/picnic area

Reviews of Candlewood Suites WAKE FOREST RALEIGH AREA, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 264 out of 473 reviews" "
Rating 8 - Good. 123 out of 473 reviews" "
Rating 6 - Okay. 35 out of 473 reviews" "
Rating 4 - Poor. 23 out of 473 reviews" "
Rating 2 - Terrible. 28 out of 473 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

REINALDO

Traveled with partner
Liked: Cleanliness, staff & service
Parking was not convenient, not enough parking places. Lower level parking has no convenient exit.
Stayed 5 nights in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an absolutely fantastic hotel and I will be staying again.
Stayed 3 nights in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay if you want to cook for yourself: Microwave, full-size refrigerator, flatware, etc. This comes at a cost. The hotel food and beverage choices are very limited and not cost-effective. Either grocery shop or dine out. Lastly, I wish that hotel bathrooms in general would acquire toilets with a proper ratio of seat height to water level. You wouldn't tolerate that "surprise" in your home, so why do that to paying customers? It's an industry-wide phenomenon/practice. Overall, it really is a ver nice hotel though.
Stayed 2 nights in Feb 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Shawntal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service
Would stay again
Stayed 1 night in Feb 2024

6/10 Okay

Jason

Liked: Staff & service
The property was under construction but, didn't really interfere with the stay, just the aesthetics thru it off a little.
Stayed 1 night in Feb 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Caroline

Staff was amazing, very accommodating, and helped with the booking issue we had.
Stayed 1 night in Jan 2024

4/10 Poor

Sharon

Disliked: Property conditions & facilities
It would have been helpful to know that construction was going on. Very noisy and off putting to see dumpsters in the street with discarded furniture laying around the dumpster.
Stayed 1 night in Jan 2024

10/10 Excellent

Erik

Stayed 1 night in Jan 2024

6/10 Okay

Gerard M.

Traveled with pets
Liked: Staff & service
Disliked: Amenities
It’s a fair deal for the price. It’s good for someone that wants to save money by not eating every meal out. It has declined somewhat in the attention to detail. If you can call getting a room with no recliner, or just a hard folding chair at the desk, a detail. I understand there are renovations happening, floor by floor so that may improve. I’ve been coming to the hotel for two years about four times a year and it used to be better. Still the best hotel in the immediate area for the dollar in my opinion. The fact that they are pet friendly is a plus for me.
Stayed 3 nights in Dec 2023

10/10 Excellent

Bryan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Randall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay.
Stayed 6 nights in Dec 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
Check in had WAYYYYY too much paperwork! Very frustrating after a long drive!
Stayed 3 nights in Dec 2023

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Accommodations were good for a last minute stay.
Stayed 2 nights in Dec 2023

4/10 Poor

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Service was good but room was not ready at arrival Had to wait a hour for room to be ready
Stayed 1 night in Dec 2023

8/10 Good

raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and very clean
Stayed 7 nights in Dec 2023

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and pillows was comfortable i slept like a baby
Stayed 1 night in Dec 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Person in the room above me stomped around for hours.
Stayed 1 night in Dec 2023

6/10 Okay

Sylvester

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was absolutely great, very accommodating and eager to assist guest. The property is being refurbished is the for or below rating.
Stayed 9 nights in Oct 2023

2/10 Terrible

Wynter

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Do not stay here!
DO NOT STAY HERE! I reserved a ONE BEDROOM SUITE for me and my husband after driving 5+ hours with kids and a dog, to check into the property and be given a basic hotel room. Very OUTDATED and currently in the middle of remodeling so construction equipment filled parking lot. Had to park in Wallgreens across street. Literally the LOUDEST bed i have ever slept on. Remote batteries were dead and had to unplug the TV to turn it off. So had two options TV off, or on volume 50 on food network🙄. When asked for appropriate room, said there was nothing they could do and the manager Alfred NEVER CALLED OR REFUNDED THE DIFFERENCE! We stayed 2 nights in a basic hotel room and charged for one bedroom suite. Hotels.com gave me a credit which made situation better
Stayed 2 nights in Oct 2023

6/10 Okay

SHERRYL

Disliked: Amenities
Need to offer a cup of coffee with real cream in the morning
Stayed 1 night in Oct 2023

8/10 Good

Eileen

Liked: Cleanliness, property conditions & facilities, room comfort
Check in issues. But clean n comfortable
Check in was awful. They didn’t have our reservation or the reservation for the woman in front of us. Only one person on staff and she was nice but In over her head with no backup. It actually took one hour and 15 minutes to get a room!! Although we had prepaid with proof, we had to pay again and now have to deal with getting a refund. Otherwise a good place to stay. Clean and comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a one bedroom suite. Very comfortable and clean. Loved the extra space!
Stayed 10 nights in Sep 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Glenda H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a fire alarm and evacuation during the early evening. Otherwise it was fine. That could happen anywhere.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy,quick and friendly check in. The room was clean and quiet. Checkout was fast and friendly as well.
Stayed 1 night in Sep 2023

4/10 Poor

Stephen R.

Stayed 3 nights in Sep 2023

10/10 Excellent

Yolanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to shopping and dining
Stayed 1 night in Aug 2023

10/10 Excellent

David

Traveled with family
Liked: Amenities
Proximity of a pharmacy, the restaurants and gas stations
Stayed 3 nights in Aug 2023
Response from GM on Aug 19, 2023
We're delighted you appreciated our convenient location. Thank you for your positive review!

10/10 Excellent

John

Stayed 1 night in Aug 2023

6/10 Okay

Kosal

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that the hotel did not have breakfast. I will not stay there again when i visit Wake Forest.
Stayed 3 nights in Aug 2023

10/10 Excellent

Tammy

Business traveler
Liked: Amenities
Well, the hotel was lovely. The only bad thing was in the morning I had to take a shower before I could go to my doctors appointment and the shower was broken so the whole time I was trying to spray off the shower was spraying water directly in my face and I’m claustrophobic so I had to end my shower but I did let them know before I left that the showerhead was broken. That was really the only problem I had.
Stayed 1 night in Aug 2023

8/10 Good

John

Stayed 1 night in Aug 2023

2/10 Terrible

Darlene-Janice

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was a bit musty smelling. The desk chair had a huge piece of material missing making it look shabby and unkept. The nice staff took it away but could not find one to replace it. The mattress was lopsided. The people above us were thumping around. There was a great shower but things were so unkept I didn't feel compelled to have the coffee offered. It was unappealing.
Stayed 2 nights in Jul 2023
Response from GM on Jul 31, 2023
Thank you for taking the time to share your feedback about your recent stay with us. We truly value our guests' opinions as they help us identify areas where we can improve and enhance the overall experience for future visitors.We apologize for the inconveniences you encountered during your stay. We understand that a musty smell in the room, a damaged desk chair, and a lopsided mattress are certainly not the kind of experience we want our guests to have. Our maintenance team is already addressing these issues to ensure that they don't recur.Regarding the noise disturbance from the guests above, we sincerely apologize for the inconvenience this caused. We encourage our guests to report any disturbances to our front desk, and we will do our best to address the situation promptly.We're glad to hear that you found our staff to be accommodating and friendly. However, we are disappointed to hear that we couldn't find a suitable replacement for the chair during your stay. We are now working on updating and maintaining our furniture inventory to prevent such issues in the future.Regarding the coffee offered, we understand that the overall condition of the room affected your experience, and we apologize for that. Rest assured, we are committed to making improvements to ensure a more appealing and comfortable stay for our guests.Once again, thank you for bringing these matters to our attention. We take your feedback seriously, and it will undoubtedly help us make the necessary improvements to deliver a better experience for all our guests. If your travels bring you back to the area, we would be grateful for the opportunity to provide you with a more enjoyable stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

6/10 Okay

Greg

Stayed 1 night in Jul 2023

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service
I like it overall
Stayed 1 night in Jul 2023

10/10 Excellent

Jessica

Stayed 1 night in Jul 2023

2/10 Terrible

Jordan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Low standards in the room. Service desk A-
Dingy hotel in need of a serious upgrade. Place smelled like stale cigarettes and mold. Bed was springy and hard. Carpet dirty. They were nice enough to make sure a crib was in the room so I’ll give them that.
Stayed 1 night in Jul 2023
Response from GM on Jul 10, 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your stay at our hotel. Your comments regarding the smell of stale cigarettes and mold, as well as the condition of the bed and carpet, are concerning to us. Maintaining a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations.We understand the importance of a good night's sleep, and we apologize for the discomfort you encountered with the bed. We are continuously working on upgrading our facilities to ensure our guests have a pleasant stay, and your feedback will be taken into serious consideration.We are pleased to hear that our staff was able to fulfill your request for a crib. Our team strives to provide excellent customer service and make our guests' stay as comfortable as possible. However, we understand that this alone does not compensate for the other issues you encountered.Please be assured that your feedback has been shared with the relevant departments so that appropriate measures can be taken to address the issues you mentioned. We appreciate your valuable input as it helps us identify areas where we can improve and enhance our guests' experience.

10/10 Excellent

Veronica

Stayed 5 nights in Jun 2023

4/10 Poor

RICHARD, Ravenel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My son left a jersey and they want 660.00 to mail it...
Stayed 2 nights in Jun 2023

6/10 Okay

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I couldn’t find any cups, glasses, or plates. Come to find out, the dishwasher was fully loaded with all of the items listed. Although the items had been cleaned, the dishwasher gad not been emptied. Am I to assume that is the newest customer that it was my responsibility to empty it? Also, there’s a very large (wide) empty space along one wall which could easily accommodate a couch or loveseat. Because there was none, you were forced to either use the chair at the desk, or sit on the edge of the bed; our room was a suite. Also, there was no TV channel list in the room. I went to the front desk and asked about this. They provided me with a print-out (apiece of paper) from a binder that has the channel listings. Why is this not in the room? There is a small coffee pot in the room with one regular and one decaf coffee filter pouch. Creamer and sugar were not in the room. You had to go down the hall to the common area to get them. Cost is high for the room. Therefore, I would expect these small and minor amenities actually in the room and not have to go in search of them down to the common area or to the front desk.
Stayed 1 night in Jun 2023
Response from GM on Jul 31, 2023
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit and appreciate your candid review, as it helps us identify areas for improvement.Regarding the issue with the dishwasher not being emptied, we understand how frustrating this can be, and we apologize for the oversight on our part. You are absolutely right; it is not the responsibility of the newest customer to empty the dishwasher. We will ensure that our housekeeping team pays more attention to this aspect in the future to avoid similar situations.We apologize for the lack of seating options in your suite. We appreciate your suggestion to include a couch or loveseat in the spacious area along one wall. We constantly strive to enhance our guests' comfort, and your input will be taken into consideration for future room improvements.We apologize for not providing a TV channel list in your room. Your feedback highlights a valuable point, and we will ensure that channel listings are readily available in each room to avoid inconvenience for our guests.As for the coffee amenities, we apologize for the inconvenience of having to go to the common area to get creamer and sugar. We understand how important it is to have these minor amenities available in-room for your convenience. Rest assured, we will take steps to rectify this and ensure that all necessary supplies are provided within the rooms.Regarding the room rate, we continuously review our pricing to remain competitive while providing the best possible experience for our guests. Your comments will be taken into account as we assess our pricing structure.Once again, we appreciate your valuable feedback, and please know that we take your concerns seriously. We hope you will give us another opportunity to provide you with a more enjoyable stay should your travels bring you back to the area. If you have any further questions or comments, please feel free to reach out to us directly.Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

fibi

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay. Friendly staff. The carpets had a bad odour. The size of the room is quite big. Very accessible.
Stayed 1 night in May 2023

6/10 Okay

Randolph, Mint hill

Business traveler, Traveled with family
Liked: Property conditions & facilities
My biggest concern was the fact that so many dogs were aloud in the hotel. Barking throughout the night. Felt very uncomfortable knowing dogs may have stayed in my room the night before.
Stayed 1 night in Jun 2023

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Mike

Liked: Staff & service, amenities, property conditions & facilities
Great check in process, easy to find and close to a lot of things. Cleanliness was great even though it's a little bit of an older property it's still kept nice.
Stayed 1 night in May 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Front desk people were so nice and so helpful! Especially Victoria and Elaina. We had a great stay. Will come back again. Although the rug in the room needs to be ripped up and replaced.
Stayed 1 night in May 2023