Exterior

Reviews of Hampton Inn & Suites by Hilton Walla Walla

2.5 out of 5
Hampton Inn & Suites by Hilton Walla Walla
1531 Kelley Place, Walla Walla, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 572 out of 921 reviews" "
Rating 8 - Good. 254 out of 921 reviews" "
Rating 6 - Okay. 57 out of 921 reviews" "
Rating 4 - Poor. 28 out of 921 reviews" "
Rating 2 - Terrible. 10 out of 921 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Mar 2024
Response from Dylan on Mar 28, 2024
Thank you for your feedback, we look forward to seeing you again in the future Ryan!

10/10 Excellent

Trudi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of check in, variety of choices for breakfast.
Stayed 3 nights in Mar 2024
Response from Dylan on Mar 28, 2024
Thanks for the great feedback Trudi! Thanks for staying with us and we look forward to seeing you again.

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Dylan on Mar 28, 2024
Thank you for the feedback, we look forward to seeing you again in the future Richard!

8/10 Good

ugur

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
Stayed 2 nights in Mar 2024
Response from Dylan on Mar 21, 2024
We apologize for the inconvenience with your stay Ugur! Please, if there are any complaints regarding noise at night in the future reach out to the front desk and we will be more than happy to help resolve the issue for you. We appreciate your feedback and hope to see you again in the future!

8/10 Good

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful, room very clean and it was convenient to our event. It was also very close to food businesses.
Stayed 2 nights in Mar 2024
Response from Dylan on Mar 21, 2024
We appreciate your feedback Desiree, thank you for staying with us and we look forward to seeing you again in the future!

2/10 Terrible

Elia

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Eleanor, GM on Mar 5, 2024
Thank you for reviewing the property. Can you please elaborate on what made the stay a 1? We would love the feedback and try to make the next stay better. Please kindly respond to Eleanor Specht at eleanor.specht@ignitehotels.com

6/10 Okay

Jeffrey

Business traveler
I understand that hotels want to be open during renovations, but I guess they should discount rates if that’s the case. The guest room I was given a key to hasn’t been cleaned, so it strewn with take out containers and used linens. I dragged my bags back down to the lobby to see if I could get a room that had been cleaned. I told the pleasant person on duty that my only requirement was quiet, since I would be switching to a day-sleeping schedule during my stay. She put me in a room on a floor that was being renovated, so I awoke to power tools and loud banging nice and early. I asked for a third room, and this time scored a room that required, in order to take a shower (at any time of day) running the hot water in the sink for, seriously, 15 to 20 minutes beforehand (no exaggeration here), and then running the shower itself for about 5 full minutes to get some hot water. This was described as completely normal for the suites (so I was paying a little more for this feature). By the time I left, the lobby was being painted, and I figured on my next visit I’d probably stay somewhere else. I know that many hospitality businesses are struggling to maintain adequate staff, but it was unsettling how often the front desk was unmanned and had no bell to ring.
Stayed 5 nights in Feb 2024
Response from Eleanor, GM on Feb 22, 2024
Thank you for taking the time to write a review.We strive for every guest to have an exceptional experience at our hotel. We have fallen short of this experience with you and your family. We are currently working with our team in maintenance and housekeeping to rectify all issues you have addressed. We were under the understanding that bathroom doors were being switch out and that it would be very seamless, which to my dismay was not the case. I was the one that moved you to the 3rd floor for a quiet room. It is not normal to have to ask you to run the water, however when rooms are not occupied for a time being, hot water does need to be ran in a sink to plumb the lines. In a normal situation, we would have done this prior to arrival so no one knows. I do apologize that you felt it was ok from me to allow this. It was not, I simply was trying to get you what you needed fast. Since, we have fallen short please accept our sincerest apologies for all inconveniences that were caused. We hope that you considered using the Hampton Inn and Suites in Walla Walla again for your travel needs.

10/10 Excellent

Hao Duong

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dylan on Feb 16, 2024
Thank you for your feedback Hao, we appreciate it. Thank you for choosing the Hampton and we look forward to seeing you again in the future!

10/10 Excellent

GWENN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great staff, great breakfast. Super clean, lovely stay! Will stay again. Became a Hampton/Hilton rewards member because we liked it so much!
Stayed 2 nights in Feb 2024
Response from Dylan on Feb 15, 2024
Wonderful, that's what we love to hear! We are so glad you had a great time and we look forward to seeing you again in the future Gwenn!

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place friendly staff
Stayed 1 night in Jan 2024
Response from Dylan on Feb 2, 2024
Thank you for your feedback Mike, thank you. We are glad you enjoyed your stay, we look forward to seeing you again in the future!

8/10 Good

Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained facility
Stayed 1 night in Jan 2024
Response from Dylan on Jan 22, 2024
Thank you for your feedback Allen, we appreciate it! We look forward to seeing you again in the future, thank you for choosing Hilton!

8/10 Good

Ciarra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room which was very accessible. But, the wall unit for heating was very loud when it came on. Only area of improvement.
Stayed 1 night in Jan 2024
Response from Dylan on Jan 15, 2024
We are happy to hear you enjoyed your room, but we apologize for the inconvenience with our heating unit! We ran into a few issues when we had the sudden weather drop and we are working on resolving the issue. Thank you for your feedback, we look forward to seeing you in the future!

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and the breakfast was good
Stayed 2 nights in Dec 2023
Response from Dylan on Jan 14, 2024
Thank you for your feedback Eric, we appreciate it. We are happy you enjoyed your stay and we look forward to seeing you again in the future!

8/10 Good

Lois, ELLENSBURG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dylan on Dec 30, 2023
We appreciate your feedback! Thank you for choosing the Hampton and we hope to see you again in the future!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ally on Dec 27, 2023
Thanks for the review! Hope to see you again soon. Have a great rest for your day, and safe travels!

8/10 Good

Lorrayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ally on Dec 27, 2023
Thanks for the review! Hope you had a Merry Christmas. We will see you next time you visit!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Response from Dylan on Feb 9, 2024
Thank you very much we are glad you enjoyed it. Thank you for your feedback and we look forward to seeing you again in the future!

10/10 Excellent

David, Great Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Nice breakfast.
Stayed 1 night in Dec 2023
Response from Dylan on Dec 18, 2023
Wonderful to hear you enjoyed your stay! Thanks for staying with us and we look forward to seeing you again in the future!

8/10 Good

amarjit

Stayed 2 nights in Oct 2023
Response from Dylan on Dec 15, 2023
We are glad you had a good stay with us, thank you for your feedback and we hope to see you again in the future!

10/10 Excellent

Jani

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are beautiful and spacious. The front desk lady was friendly and made sure my needs were met. Thank you!
Stayed 1 night in Dec 2023
Response from Dylan on Dec 11, 2023
Great to hear your stay met all of your needs! Thank you for choosing us and we hope to see you again in the future!

8/10 Good

Davis

Stayed 1 night in Dec 2023
Response from Dylan on Dec 11, 2023
Thank you for your feedback Davis, we hope to see you again in the future!

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from Dylan on Dec 7, 2023
Thank you for your feedback. We are glad you had a great stay and we hope to see you again in the future!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good indeed
Stayed 1 night in Dec 2023
Response from Dylan on Dec 7, 2023
Wonderful to hear, thank you for your feedback! We hope to see you again in the future William!

10/10 Excellent

Trudi

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was welcoming. It is so enjoyable to stay in a facility that is clean and in great condition.
Stayed 3 nights in Nov 2023
Response from Dylan on Dec 4, 2023
Wonderful to hear about your good experience, thank you for your feedback. Thank you for choosing the Hampton and we look forward to seeing you again in the future!

8/10 Good

Raymond

Stayed 2 nights in Nov 2023
Response from Dylan on Dec 18, 2023
Thank you for your feedback Raymond! Thank you for staying with us and we look forward to seeing you again in the future.

10/10 Excellent

Gae

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. We had to check out early and they made a sack breakfast for us. We found them very accommodating.
Stayed 1 night in Nov 2023
Response from Dylan on Dec 4, 2023
Thank you for your feedback, we are happy to have you stay here at the Hampton and we look forward to seeing you again in the future!

10/10 Excellent

Katie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay over Thanksgiving, visiting family. Thank you to the staff for making it such a nice time!
Stayed 2 nights in Nov 2023
Response from Dylan on Dec 4, 2023
Great to hear you had a great stay, thank you for choosing Hampton and we look forward to seeing you again in the future!

10/10 Excellent

Ernest

Stayed 2 nights in Nov 2023
Response from Ally on Nov 21, 2023
Thanks for the review! We are glad you had such great stay! Hope to see you again soon!

10/10 Excellent

Miya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great!
Stayed 2 nights in Nov 2023
Response from Ally on Nov 19, 2023
Thanks for the review! I'm so glad you had an amazing stay. We hope you come back and visit real soon. Until then safe travels!

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dylan and Joe the night auditor both were incredibly helpful and friendly. Clean facility. Very nice stay.
Stayed 1 night in Nov 2023
Response from Ally on Nov 19, 2023
Thanks for the review! I'm glad you found our front desk so friendly, and we hope to see you again real soon. Until then safe travels!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I used the Hilton app to check in and the digital key from my phone. It was quick easy and convenient.
Stayed 2 nights in Nov 2023
Response from Ally on Nov 19, 2023
Thanks for the review! I'm so glad you had the chance to enjoy using the digital check in and key features. We hope you have the chance to use them here at our hotel again soon. Until then Safe travels!

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dylan on Nov 16, 2023
Thank you for your feedback Mike, we appreciate it. Thank you for choosing The Walla Walla Hampton and we look forward to seeing you again in the future!

10/10 Excellent

Lowell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. Good complimentary breakfast.
Stayed 3 nights in Nov 2023
Response from Dylan on Nov 13, 2023
Thank you for the feedback! It is great to hear you enjoyed your stay and we look forward to seeing you again in the future!

6/10 Okay

Joel

Traveled with partner
Liked: Property conditions & facilities
I don't like to complain, but we'll be looking elsewhere next time we come to Walla Walla. Hotel was OK, but the "little things" were overlooked. It was fine, just not great.
Stayed 2 nights in Oct 2023
Response from Ally on Nov 21, 2023
Thanks for the review! Without your feedback we wouldn't know some of those things were being missed! We do hope you come back to stay again!

8/10 Good

Adam

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needing to specifically sign up / register for wifi is nonsense
Stayed 1 night in Oct 2023
Response from Dylan on Nov 16, 2023
We do apologize for the inconvenience, unfortunately this is something that is controlled by Hilton directly and not by our property. In the future if there is any issues getting connected, we can provide you with the promotional code to get you connected to the wifi.

10/10 Excellent

Jeanne, Three Rivers

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For us it was perfect as my Step Mother lives across the street in a retirement home…..thank you! I did get a text from someone in management asking how everything was in our room. As much as I liked the idea of him/her reaching out, the text came in a 3:24 a.m. which was not ideal:(. Otherwise a great room and a great stay! Thank you! Jeanne White
Stayed 1 night in Oct 2023
Response from Dylan on Nov 16, 2023
Thank you for the feedback! We do apologize for the inconvenience, we were having some problems with our messaging system at the time and messages were getting sent out at incorrect times. Luckily this has been resolved so we should not have this issue in the future!

10/10 Excellent

Sandra

Stayed 3 nights in Oct 2023
Response from Dylan on Nov 13, 2023
Thank you for your feedback, we are glad you enjoyed your stay. We look forward to seeing you again in the future!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a getaway!
Friendly staff, great choices for breakfast and clean room. Good location for restaurants and shopping.
Stayed 2 nights in Oct 2023
Response from Ally on Oct 22, 2023
Thanks for the review! Glad you had such a wonderful stay! safe travels and hope to see you again soon!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is super friendly !
Stayed 2 nights in Oct 2023
Response from Dylan on Oct 20, 2023
Wonderful to hear the great feedback, thank you! Thank you for staying with us and we hope to see you back soon!

10/10 Excellent

Shem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Dylan on Oct 19, 2023
Thank you for your feedback, we are glad you enjoyed your stay! We look forward to seeing you again in the future!

10/10 Excellent

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown and outlying wineries. Huge rooms, friendly staff and cookies. Great value.
Stayed 2 nights in Oct 2023
Response from Dylan on Oct 19, 2023
Thank you, we are happy you enjoyed your stay with us! We hope to see you again in the future!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no other hotel we would rather stay ! Hampton Inn and suites Walla Walla is well located, clean, staff is super friendly and their coffee is the best ❤️
Stayed 1 night in Oct 2023
Response from Ally on Oct 14, 2023
Thanks for the review! so glad you had such great experiences here at the Hotel. Safe travels and hope to see you again soon!

10/10 Excellent

Denise

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice - our 2nd stay
This is a return visit for us. Super great breakfast. Waffles, potatoes, eggs, protein(both meat and veggie) plus hot and cold cereal, fruit and some bread/bakery products. Rooms are spacious and comfortable with micro and fridge. They serve cookies only sometimes late afternoon- so don’t get your hopes us like my kids did. It is expensive and the price has gone up a lot from our first stay (they might break my price point soon and cause me to look elsewhere) but it is very nice.
Stayed 3 nights in Oct 2023
Response from Ally on Oct 14, 2023
Thanks for the review! We are so glad you came back! I'm so glad you enjoyed the breakfast and l wanted to let you know that cookies are everyday at 5pm. so I apologize that you missed them! I hope you can get some on your next visit! safe travels. Hope to see you again soon!

10/10 Excellent

Martin

Stayed 3 nights in Sep 2023
Response from Dylan on Nov 6, 2023
Glad to hear you enjoyed your stay, we look forward to seeing you again in the future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ve stayed here many times and it never disappoints.
Stayed 1 night in Oct 2023
Response from Ally on Oct 11, 2023
Thanks for the review! Glad we have been able to keep you so happy on each stay. Safe travel and we hope to see you again soon!

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Check was super friendly and easy. Clean rooms, super quiet when we were there.
Stayed 2 nights in Oct 2023
Response from Ally on Oct 4, 2023
Thanks for the amazing review! So glad you had such a great stay! Hope to see you again real soon and safe travels!

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Ally on Oct 4, 2023
Thanks for the review! Glad you had such a great stay. Hope to see you again soon and safe travels!

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice and offered many little details that we noticed and appreciated. The gals who handle breakfast are remarkable. So friendly and clean! The warm pastries were a hit! The maids did an excellent job as well as the front desk staff.
Stayed 3 nights in Sep 2023
Response from Ally on Oct 3, 2023
Thanks for the review! Glad you had such a great stay. We hope to see you again soon. Safe travels!

10/10 Excellent

michael, Lake Havasu city

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Ally on Oct 3, 2023
Thanks for the review! We hope to see you again soon! Safe travels.