Interior

Reviews of Martin's Château du Lac

5 out of 5
Martin's Château du Lac
Avenue du Lac 87, Genval, Rixensart

Reviews

8.2

Very Good

Rating 10 - Excellent. 158 out of 388 reviews" "
Rating 8 - Good. 151 out of 388 reviews" "
Rating 6 - Okay. 48 out of 388 reviews" "
Rating 4 - Poor. 21 out of 388 reviews" "
Rating 2 - Terrible. 10 out of 388 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Disney like fairy tale chateau
Love this hotel, location amazing, rooms big, beds the best, breakfast amazing. And the nicest staff you could wish for
Stayed 2 nights in Nov 2023

10/10 Excellent

Chidi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Laurentiu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with fantastic people
Stayed 1 night in Oct 2023

10/10 Excellent

Maricarmen, pembroke pines

Liked: Cleanliness, staff & service, property conditions & facilities
Unforgettable stay. Breathtaking view. Loved everything about it.
Stayed 1 night in Sep 2023

8/10 Good

Katherine

Stayed 1 night in Sep 2023

8/10 Good

Clifford

Traveled with partner
Liked: Cleanliness, staff & service
The AC in the room did not work properly. The Internet Wi-Fi were intermittent and slow.
Stayed 4 nights in Jul 2023

4/10 Poor

Michele

Stayed 2 nights in Jul 2023

8/10 Good

Leonid

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In my opinion this is not a true 5 star hotel., 4 star is more appropriate for it. The rooms are average, the breakfast is nice. There is a spa in the hotel, but it's not included and it's only an Extra. Description says free parking- they mean you should look for a parking near the hotel. The hotel has no designated parking. The shower in the tub is not holding itself in place, you have to hold it. Everyday had to go back to reception to get the key card coded again. Many small things are not working properly!!! This is why they don't deserve to be 5 star hotel.
Stayed 5 nights in Jun 2023

8/10 Good

ARIF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
A relaxing and pleasant stay at a well located hotel. A really big and modern hotel located in a a really quiet and peaceful lakeside setting.
Stayed 2 nights in May 2023

4/10 Poor

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the spa treatment! Unfortunately, the mattress on our bed was like sleeping on the floor I still have not recovered from it
Stayed 1 night in May 2023

8/10 Good

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
Breakfast is normally excellent but on Sunday choice was great but the hot food was only warm at 0845. No bar on Sunday evening. Constant hum with airco off. Fantastic decor, lovely staff and amazing lakeside location.
Stayed 2 nights in Mar 2023

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great staff and food. Amazing experience

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Kemal Guechan

Stayed 1 night in Jul 2022

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Get Away
Friday to Monday stay. Room very comfortable and exceptionally large. Lovely hotel and situ is 5*. I only have two issues, one being the hot breakfast ie bacon, sausages eggs etc were cold on each morning so on the third day chose another option which there is plenty. The other being waiting time to receive drinks when ordered. We waited nearly 15 minutes for 4 drinks and there was only one other customer! Other than that we found the hotel very pleasant and will definitely go back but please sort out the hot food.
Stayed 3 nights in Apr 2022

10/10 Excellent

EDISON

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Apr 2022

8/10 Good

Shaun

Stayed 1 night in Jan 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They put us on the top floor at the very last room when the hotel was half empty and i was having an operation so it wasn’t the best but we still had a nice stay
Stayed 2 nights in Jan 2022

8/10 Good

Adrian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot
Nice hotel in a nice location. I was expecting a place with a bit more character. The rooms are nice, clean, and spacious - but it all felt a bit modern and clinical like any modern hotel. The extended hotel facilities look nice, but I didn't get to use any of them - I arrived at 10.15pm and left at 8am the next morning - so the only "facilities" I used outside my bedroom was for breakfast. A breakfast that was pretty decent. Outlook from the front of the hotel over the lake is nice - but the view from my (not a lake view) room was very underwhelming by comparison.
Stayed 1 night in Dec 2021

8/10 Good

Amit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice and is in a very pretty location. I didn't like the 30(!) Euro resort fee just to use the gym. Also the breakfast only starts at 7, so you can't take advantage of it if you need to leave early.
Stayed 3 nights in Feb 2020

4/10 Poor

Robert

Liked: Cleanliness
Think twice before booking 😉
Totally overrated place! Everything looks nice on the pictures, the reality looks more like a kind of Chinese kitch. The most frustrating thing for us that you pay a premium price for a so-called 5 stars hotel but to access the fitness, you need to pay 30 EUR extra... per person... Of course, as commented by the hotel manager, it is written in the booking conditions... My mistake, I haven't read the Arial font size 3 on the back of my screen. The rooms are large and confortable but the room door is as thin as a piece of paper... Really noisy and annoying because there always id... who are speaking loud in hotel corridors. For a business travel, I would not recommend the place either. There is not even one power plug available close to the table.... On the breakfast side, we had to queue more then 10 minutes to get in.... It was for sure a surprise to have so many guest 🤔 The quality of the breakfast food is closer to a 1 star motel...
Stayed 1 night in Dec 2019

8/10 Good

Shaoib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
The surrounding area is lovely as always, and the hotel is always nice and tidy. However they are really stripping down on small things to save money: no longer is water provided in the room, the bathroom amenities are not stocked up but rather the amenities boxes are empty in the bathroom for the look. And their room service is not 4 star, I would not even give it one star. Very poor quality of food and food choice. Shame
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Lovely overall
The Hotel is gorgeous. The location is perfect. However the rooms and the carpet is outdated. It could do with a refresh.
Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not a good business hotel, arrived at 9:30 pm to be told they were no longer serving the main menu, and they would not serve me even fries in the bar (or any food in fact). Restaurant was not comfortable and was too bright after travelling so did not want to eat there for a snack and a beer? I just wanted to informally relax. Second night they said they were fully booked even though literally no one was In the restaurant at the time, and they only had ‘one’ table. So we left to eat outside the hotel, on return hardly anyone in restaurant??? They also refused to serve me coffee in the bar area and said I had to go to the restaurant mid afternoon, then left us 30 minutes to make it? Business travel is not always a pleasure and they certainly made it less fun, sure this is a great retreat hotel but in future I will stay at more business friendly locations. Not 5*.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, staff friendly. Very relaxing place with good facilities.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The massage treatment was very relaxing, the overall customer service was excellent and the rooms were both spacious, comfortable and clean.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Rooms are really lovely. Thought of everything you would need
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy except for a few niggles.
Expect more from a 5-star hotel. Shower tray design poor, so bathroom gets wet after a shower. No hair conditioner provided. Tea & coffee not replenished daily and no fresh or liquid milk. Restaurant food slightly disappointing in terms of our main course - duck breast was sinewy in texture.
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 2 nights in May 2019

8/10 Good

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

SEAMUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing friendly five star.
Excellent friendly efficient service. Fantastic bistro adjacent to the hotel. Safe free parking. This was a great find for a group on a road trip to nearby Spa Francorchamps.
Stayed 1 night in May 2019

10/10 Excellent

Chelhan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk is super friendly and helpful! Room is clean and housekeeping everyday. It’s interesting to see how the bed was made slightly different everyday. ;) I have a wonderful stay! Great one!
Stayed 6 nights in Apr 2019

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
It’s good to have clean sheets but not at 1am
Hotel fine. Room new so lucky to get one of those. Distinctly unlucky to get room 301 above the garage where at 1am the linen delivery man was intent on waking me up.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The pillows were horrible - really not comfortable.Deformated and old.The queen bed-with two separeted blankets...Our room was growndfloor with forest view and 9.00h in the morning some workers start to pass infront of the window,to shout and make so strong noise ! It was really stressful ! The spa-very small,not like it looks in the photos...
Stayed 1 night in Jan 2019

6/10 Okay

Keith

Liked: Staff & service
Good location, amazing building, lots of stuff doesn't quite work- coffee machine, jets in the spa bath, no water cups in the gym for the hotel guests that pay 30Euros to use the facilities, which BTW it is not shoutily clear that this is not included until you read the small print....
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2018

10/10 Excellent

Sang Nae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Kevin, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near lake
Hotel near lake,good for walking. Good parking, pleasent atmosphere
Stayed 7 nights in Aug 2018

8/10 Good

Milkica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent amenities and staff
Very nice hotel, in the process of renovations to become even nicer.
Stayed 5 nights in Aug 2018

8/10 Good

sam, london, uk

Liked: Staff & service, property conditions & facilities, room comfort
Lovely charming location.
Need more attention to details specially room service. And also to return customers. Also pool charges should not be added specially to high end rooms. As it’s part of hotel facilities.
Stayed 4 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I haven't get any value or a service for my money
Never again the place have been under construction dusty very very uncomfortable,unclean
Stayed 3 nights in Jul 2018

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short business trip
Short business trip
Stayed 1 night in May 2018