Ratings based on 2,547 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Miami, fl

would not recommend

Posted Mar 19, 2015
dirty room and bed, the bathroom towels had weird stains. The carpet was dusty and smelly i would not recommend this hotel.
Comment from Hotel Management
Mar 21, 2015 by Shyla H, Hotel Management
Thank you for letting us know about your recent stay with us. I would like to apologize for not exceeding your expectations. I will pass your comments on to the head of our housekeeping department, in the hopes of improving our hotel for future guest stays. Best Regards, Shyla H Guest Service Ambassador
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Murrieta, CA

Clean hotel close to Disney World

Posted Mar 18, 2015
Pros: Location and cleanliness.
Cons: Sound insulate the elevator shafts better, even in a far corner you can hear them.
Location: Disney World
The first room we were given was directly behind the elevators on the top floor so the noise was pretty bad. The front desk was accommodating in giving us a new room further away from the elevators. Despite the distance the elevator noise was still audible as was the road noise from the near by highway. The view from our room was great, we could see parts of Disney World. The location made this place, we were able to leave our car parked here and catch a free bus right to Epcot. Not having to deal with Disney parking was a great surprise.
Comment from Hotel Management
Mar 21, 2015 by shyla h, Hotel Management
Thank you for providing feedback from your recent stay at our property. I apologize for the elevator noise and any inconvenience it may have caused. We appreciate your feedback and hope to see you again on your next visit to the Disney area! Best Regards, Shyla H Guest Service Ambassador
4 out of 5
Recommended
for Families
by A verified travelerfrom Edinburg, Tx

Great location to all the parks and places to eat

Posted Mar 17, 2015
Pros: Location, location,location
Cons: It needs new beds and fix the shower faucet. The water would come out cold even if you had it in the hot section or it would just come out hot.
Location: The parks and Disney downtown were really close. Restaurants and a 24 hr supermarket near by.
I love the location of this hotel. Really easy access to everything you need. The staff at the hotel were friendly and took care of our needs. It just little details that need to be fix. After all you just use the hotel to sleep most of the time you are in the parks.
Comment from Hotel Management
Mar 21, 2015 by shyla h, Hotel Management
Thank you for letting us know you enjoyed your recent stay with us. We appreciate your nice comments about our hotel and staff. We are glad you had a good stay and hope to see you on your next visit to the Disney area! Best Regards, Shyla H Guest Service Ambassador
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new York

Posted Mar 16, 2015
Pros: The porch
Cons: Just the mess down town Disney construction
Location: Great to use the Disney buses
Fun time with 92 year old MOM. Everything went really well.
Comment from Hotel Management
Mar 21, 2015 by shyla h, Hotel Management
I just want to thank you for your nice comments about your stay with us. We are glad you and your mother enjoyed your stay and we hope to see you again soon! Best Regards, Shyla H Guest Service Ambassador
5 out of 5
Recommended
for Everyone
by A verified travelerfrom bradenton, FL

Disney Weekend

Posted Mar 12, 2015
Great hotel. One of the best hotels I have stayed in and not too expensive.
Comment from Hotel Management
Mar 14, 2015 by Shyla H, Hotel Management
Thank you for your nice comments about our hotel! We are glad you enjoyed your stay and hope to see you again soon. Best Regards, Shyla Hiranan Guest Service Ambassador
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis, MN

Two interactions made this great!

Posted Mar 11, 2015
Pros: Free parking, easy access to Disney. I didn't use the bus service but getting there with a car was very easy.
Cons: The AC issues I mentioned. This should have been checked before I checked into the hotel.
Location: Disney is very close. Downtown Disney/Disney Springs is in a transformation process and is a quick walk from the hotel.
I would have rated this hotel much lower if not for two staff members who really made my day. I lost my ID the night before I was going to travel home. I searched high and low and resigned myself to the fact I probably lost it at one of the theme parks. When I went to check out, my ID was sitting on the hotel agent's desk. I told her it was missing and it was mine and she said the valet had just found it and brought it to her. It made my day and saved bad situation from ruining what was a great trip. The bad part of the stay was the first night the AC was only blowing hot air despite the hot weather outside. The unit was completely off when we checked in and didn't notice the issue until that evening. In a FL hotel, this should be an obvious checklist item for hotel staff to review prior to a guest check-in. It was fixed quickly the next morning. Two other things that bothered me was the constant upselling. The valet stopped me and asked me to use his valet service for $10 per day despite the fact there is free parking. I also received voice mail messages on the hotel phone from the ticket service in the hotel and from the hotel manager with a special discounted rate that had to be booked while I was still there. Overall, the hotel was average but I'm giving it a higher rating because of the two employees who helped me find my ID at a critical time.
Comment from Hotel Management
Mar 14, 2015 by Shyla H, Hotel Management
Thank you for letting us know about your recent stay with us. I am pleased to hear our staff was able to help find your ID. I do apologize for the A/C issues you experienced during your stay. The way our system is setup, if it is set to air it will only blow cool air and if it is on heat it will only blow warm air. We had a few colder nights, so the previous guest may have had the heat on prior to your arrival, I do apologize for this. Best Regards, Shyla H Guest Service Ambassador
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and close to Disney

Posted Mar 6, 2015
Nice, really liked the convincente store and restaurant in the hotel
3 out of 5
Recommended
for Everyone
by A verified travelerfrom B

OK For The Location

Posted Mar 4, 2015
Staff were very nice, room was OK with nothing too fancy. Biggest issue was we were on one of the floors and you could hear the elevators all night starting and stopping.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Great Disney World Location

Posted Mar 2, 2015
Pros: It was clean, well appointed, good parking.
Cons: The restaurant (although we didn't try breakfast) was a little disappointing.
Location: Disneyworld, Downtown Disney, ESPN sports complex
We had to plan a very quick trip for a family member's memorial and this was the perfect location to see family and see Disney while we were there. Only a few minutes from all Disney parks/Downtown Disney and 15-20 minutes to the airport and Universal Studios, it was perfectly located - and also very close to shops, restaurants, etc. There is a Disney store with Disney cast members on site that gladly returned an item of clothing that I'd purchased in the park - what a perk! They have a large convenience store full of anything you might need, as well. We only ate at the on site restaurant once for dinner and it wasn't our favorite. We had a great time at surrounding restaurants, though - like Logan's Steakhouse. We would definitely recommend this hotel!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Nice and Comfy

Posted Mar 1, 2015
Great breakfast bar.. Clean, up to date.... Pleasurable