Exterior

Reviews of Microtel Inn & Suites by Wyndham Walterboro

2 out of 5
Microtel Inn & Suites by Wyndham Walterboro
130 Cane Branch Rd, Walterboro, SC

Reviews

7.8

Good

Rating 10 - Excellent. 353 out of 1003 reviews" "
Rating 8 - Good. 343 out of 1003 reviews" "
Rating 6 - Okay. 160 out of 1003 reviews" "
Rating 4 - Poor. 86 out of 1003 reviews" "
Rating 2 - Terrible. 61 out of 1003 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Debbie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and safe. There was some trouble with a guest upstairs with children who were stomping around and jumping, but that eventually settled down. I did ask for a pet-friendly room and when I got there was told there were no more even though my reservation was accepted. They then proceeded to charge me an “extra” amount as a pet cleaning fee for that room. I felt that they should have made that known upfront, but the room was nice and the area safe. I would stay there again
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Guest,Thank you for your positive review and perfect rating! We're pleased to hear that you found our hotel very clean and safe. We apologize for the disturbance caused by the guests upstairs and for any miscommunication regarding the pet-friendly room and cleaning fee. Your feedback is valuable, and we will address these issues to ensure a smoother experience for future guests. We're glad you enjoyed your stay overall and hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to see that you had a positive experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Sincerely, Hotel Manager

10/10 Excellent

Ciara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're glad that you found our place to your liking. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Sincerely, Hotel Manager

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and super clean!!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Guest,Thank you for your 5-star review on Expedia! We're thrilled to hear that you found our staff excellent and our hotel super clean. Your positive feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Christian, Davenport

Liked: Cleanliness, staff & service, property conditions & facilities
continental breakfast was pretty lame, nothing but coffee and bagles, no bacon, eggs etc
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Guest,Thank you for your review on Expedia. We appreciate your feedback regarding the continental breakfast offerings. We apologize if the selection did not meet your expectations. Your comments are valuable to us, and we will take them into consideration as we strive to improve our breakfast options for our guests. We hope to have the opportunity to welcome you back for a more satisfying experience in the future.Sincerely, Hotel Manager

6/10 Okay

Naomi Williams

Traveled with partner
Liked: Cleanliness, staff & service
Bath and shower needs replacing and towels need replacing too. Ripped and worn.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the condition of the bath, shower, and towels in your room. Maintaining high standards of cleanliness and comfort is important to us, and we will address these issues promptly with our housekeeping and maintenance teams. Your comments are valuable, and we appreciate your understanding. If there's anything else we can do to improve your experience, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay. Your satisfaction is our top priority, and we're thrilled that you were satisfied with your visit. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Christine

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was very pleased with my stay at Microtel in Walterboro. The area and hotel felt safe, especially as I walked the dog in the evening. Hotel and room were clean. Staff was friendly and helpful. I will definitely stay here on my next trip.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,Thank you for your review! We're delighted to hear that you had a pleasant stay at Microtel in Walterboro and that you found the area and hotel to be safe and clean. We're glad our staff provided friendly and helpful service. We look forward to welcoming you back on your next trip.Sincerely, Hotel Manager

6/10 Okay

Jacques

Traveled with partner
Liked: Staff & service
The one Queen bedroom unit is way too small for the price. 300 sf stated, in reality under 200. If you want to sleep, better turn off the heater/airconditioning unit. Skimpy breakfast. Bad lighting, with that beer fridge feeling.Overeall not horrible, but overpriced for what it is. Used to be better, as we book this place twice a year.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your recent stay. Your comments regarding the room size, breakfast options, and overall value are noted, and we will use them to improve our offerings. We appreciate your continued patronage and hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

8/10 Good

Chris, Homer

Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff wasn’t super friendly. The morning person seemed very overwhelmed while restocking breakfast supplies. Walls seemed very thin. Overall it was a good place to rest our heads for the night though.
Stayed 1 night in Mar 2024
Response from SirJohn on Mar 29, 2024
Chris,Thanks for taking the time to stay with us and for leaving us a review. We apologize for the inconveniences well strive to do better next time. Until then safe travels friend.

10/10 Excellent

Erica

Stayed 1 night in Mar 2024

4/10 Poor

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tired looking property. Dirty bathroom. Rickety, noisy faucets. Profane front desk staff using vulgarities. Overall, noting more than a flop house. Would not recommend.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. It's unacceptable that you encountered cleanliness issues, noisy faucets, and inappropriate behavior from our front desk staff. This does not meet our standards, and we take your comments seriously. Rest assured, we will address these issues immediately to prevent them from occurring in the future. Sincerely, Hotel Manager

10/10 Excellent

Randy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Manager on Mar 15, 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

10/10 Excellent

sylvie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing front desk staff
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 14, 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you had a positive experience with our front desk staff. We appreciate your feedback and look forward to welcoming you back for another excellent stay.Sincerely, Hotel Manager

8/10 Good

Kim

Traveled with family
The toilet paper was not new. It was a used roll with two pieces. It was pricy for a so so hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Stacie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for one night stay driving through! Easy check in/out, friendly staff.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest,Thank you, Stacie, for your positive review! We're delighted to hear that you had a pleasant one-night stay with us and that you found our check-in/out process easy and our staff friendly. If you ever find yourself passing through again, we'd love to welcome you back for another great stay.Sincerely, Hotel Manager

10/10 Excellent

Mozart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great but no breakfast sausages
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you had a great stay with us. We appreciate your feedback regarding the breakfast sausages, and we'll take it into consideration as we continue to enhance our breakfast offerings. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convienent
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Guest,Thank you for your positive feedback on Expedia. We're delighted to hear that you found our hotel clean and convenient. Your satisfaction is important to us, and we appreciate your acknowledgment of our efforts. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Harry

Traveled with partner, Traveled with pets
Our toilet was stopped up with only tissue and no solid waste, causing me to have to get a plunger from the clerk to open the drain, the bath drain was slow and we had to stand in water during the shower, and I nearly fell when I grabbed a loose safety grab bar. Not happy!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Guest,We sincerely apologize for the inconveniences you faced during your stay. The issues with the toilet, bath drain, and safety grab bar are unacceptable, and we deeply regret the impact on your experience. Your feedback is crucial, and we are addressing these matters promptly to prevent such occurrences in the future. If there's anything specific you'd like to share or if you have suggestions, please feel free to contact us directly. We appreciate your understanding and hope to have the opportunity to provide a more satisfactory stay in the future.Sincerely, Hotel Manager

6/10 Okay

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the price was higher than we had spent in Clear Springs, MD with a better dog friendly room. The towels were softer, a window seat and a breakfast of eggs, sausage, biscuits, oatmeal etc. A complete breakfast. This was a Holiday Inn Express.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 1, 2024
Dear Guest,Thank you for sharing your feedback. We appreciate your comments regarding the pricing and amenities offered in comparison to your previous experience. We apologize if we did not meet your expectations in these aspects. Your insights are valuable, and we will take them into consideration as we strive to enhance our offerings. If there's anything specific you'd like to share for further improvement, please feel free to let us know.Sincerely, Hotel Manager

10/10 Excellent

robert

Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 22, 2024
Dear Guest,Thank you for leaving us a perfect 5-star review! We're delighted to hear that you had a wonderful experience during your stay with us. Providing excellent service and creating memorable stays for our guests is our top priority, and we're thrilled that we succeeded during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

4/10 Poor

Carol

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The exit was closed, we had to drive 10 miles south and come back ten miles to get to the hotel. It was Not worth it
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 25, 2024
Dear Guest,We apologize for the inconvenience you experienced with the closed exit, which added unnecessary travel time to reach the hotel. We understand your frustration, and we regret the impact it had on your experience. If there's anything specific you'd like to share about your stay or suggestions for improvement, please feel free to let us know. Your feedback is important, and we hope to have the opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

8/10 Good

Oksana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Manager on Jan 24, 2024
Dear Guest,Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive rating and value your input. If there are specific aspects of your stay that you enjoyed or areas where you feel we could improve, please feel free to provide additional comments. Your feedback is important to us as we continually strive to enhance our guest experience. We hope to have the pleasure of welcoming you back in the future for an even better stay.Sincerely, Hotel Manager

10/10 Excellent

Cheryl

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Guest,Thank you for your excellent 5/5 rating. We appreciate your positive feedback and hope you had a delightful stay. If you have any specific comments or suggestions, please feel free to share them with us. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

John and Corby

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Guest,Thank you for sharing your feedback with a rating of 3/5. We value your input and would like to understand more about your experience. If there are specific areas where we can improve or if you have any comments, please feel free to provide more details. We hope to have the opportunity to enhance your experience during future visits.Sincerely, Hotel Manager

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Guest,Thank you for taking the time to provide feedback with a rating of 6/10. We appreciate your input. If there are specific aspects you would like to highlight or areas for improvement, please feel free to provide more details. We look forward to the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

carson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient on and off Interstate 95. Friendly staff at check in and check out.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Guest,Thank you for sharing your positive feedback. We're pleased to hear that you found our hotel convenient, especially with its location near Interstate 95. It's great to know that our staff provided a friendly experience during both check-in and check-out. Your satisfaction is important to us, and we appreciate your kind words. We look forward to the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

6/10 Okay

Natalia

Traveled with family
It is an older hotel, the room heater was loud , breakfast is very simple. The rooms seemed clean, but overall it was pricey for what it offered.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 10, 2024
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your comments and apologize for any inconveniences you experienced during your stay. We're sorry to hear that the room heater was loud, and the breakfast did not meet your expectations. Your input is valuable, and we will use it to address the issues you've raised and work towards improvements. We understand the importance of offering value for the price paid, and we regret if we fell short in this aspect. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Jorge, saint augustine

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 25, 2024
Dear Guest,Thank you for your feedback! We appreciate your rating and would love to hear more about your experience. If there are any specific areas where we can improve or if you have suggestions, please feel free to share. Your satisfaction is important to us, and we hope to provide an even better experience during your next stay.Sincerely, Hotel Manager

10/10 Excellent

joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Nice room. Needs more outlets. Adequate breakfast.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Guest,Thank you for your feedback. We're pleased to hear that you found the room nice and the breakfast adequate. We appreciate your input regarding the need for more outlets, and we'll take this into consideration as we strive to enhance our guests' experience. We look forward to the opportunity to welcome you back for another positive stay.Sincerely, Hotel Manager

4/10 Poor

Kristin

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room/hotel was ok, not great but not awful either. I gave it low stars because they apparently ran out of pet friendly room's and charged us a higher pet fee. Instead of $40 ($20 per dog) I got charged $67.20. I wasn’t told ahead of time about this. Had I know it would that much I would have stayed at a nicer hotel for the same price.
Response from Hotel Manager on Jan 1, 2024
Dear Guest,We apologize for any confusion and inconvenience you experienced regarding the pet fee. We understand the importance of transparency in such matters, and we regret that you were not informed ahead of time about the change in the pet fee. Your feedback is valuable, and we will use this to improve our communication and ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to provide you with a better stay in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Vanessa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Vanessa,We are grateful that you enjoyed your stay with us and that you rated us a 5 out of 5. Our primary goal is to deliver exceptional service to each and every visitor while also adding value for you. We are excited to have you visit us, and we look forward to serving you even better. Serving visitors such as yourself is a privilege for us.Sincerely, Hotel Manager

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this location previously and have always had a great experience. I do wish their breakfast selection was greater, though.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Guest,Thank you for taking the time to leave a 5-star review. We appreciate your loyalty and are pleased to hear that you've consistently had great experiences with us. We also appreciate your feedback regarding the breakfast selection, and we will certainly consider ways to enhance it for our guests. We look forward to hosting you again and providing you with another enjoyable stay.Sincerely, Hotel Manager

8/10 Good

Gwendolyn

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 12, 2024
Dear Guest,Thank you for taking the time to leave a review following your recent stay. We appreciate your feedback and are pleased to know that you had an overall positive experience. If you have any specific comments or suggestions to share, we would love to hear them. Your input is valuable as we continually strive to enhance our guests' experience. Looking forward to the opportunity of welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Iryna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Guest,Thank you for leaving a 5-star review on Expedia! We're delighted to hear that you had a positive experience. If there are any specific highlights from your stay or areas where we excelled, we'd love to know. We look forward to welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

10/10 Excellent

George

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Guest,Thank you for sharing your positive experience on Expedia and awarding us a perfect rating of 5 out of 5. We are thrilled to hear that your stay met or exceeded your expectations. Your feedback is valuable, and we appreciate your choice to stay with us. If there are specific aspects of your stay that stood out and contributed to your satisfaction, we would love to hear more.We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Katherine

Traveled with pets, Traveled with family
Liked: Amenities
Great location off 95. Excellent value.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Guest,Thank you for taking the time to share your positive experience on your stay. We're delighted to hear that you found our location off 95 to be great and that you considered our hotel an excellent value. Your feedback is valuable, and we appreciate your choice to stay with us. If there are specific aspects of your stay that stood out and contributed to your satisfaction, we would love to hear more. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

6/10 Okay

Sherry

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Positives: The hotel was close to I-95. The hotel was close to a couple restaurants. The lobby and room was clean. The hotel looked to be newer or updated, and it was decorated for Christmas. The bed was comfortable even though the room was very small.The price was reasonable. Room for improvement: staff not friendly at desk, didn’t smile or make me feel welcome. The breakfast buffet did not include any eggs or breakfast meats or potatoes just waffle machine, toaster and instant oatmeal and grits packets. Really no options for Keto choices. The coffee was not good.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 14, 2023
Dear Guest,Thank you for sharing your feedback. We're delighted you enjoyed the hotel's location, cleanliness, and Christmas decorations. We appreciate your constructive comments about staff friendliness and breakfast options. Rest assured, we'll address these concerns to enhance your future experiences. We value your input and hope to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 Excellent

FREDERICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 13, 2023
Dear Guest,Thank you for awarding us a perfect 5 out of 5. We're thrilled to know that you had a positive experience during your stay. If there are any highlights or specific aspects you appreciated, we would love to hear more. Your feedback is valuable, and we hope to welcome you back for another outstanding stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Noëlla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Me, my husband and our little dog had a wonderful stay at this hotel. The hotel is very clean. Great service. All you need for a great time away. I recommend this hotel. We will definitely comeback if we pass by Walterboro SC
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 13, 2023
Dear Guest,Thank you for sharing your experience and giving us a perfect 10 out of 10. We are delighted to hear that you, your husband, and your furry friend had a wonderful stay. Your kind words about the cleanliness, great service, and recommendation mean a lot to us. We look forward to welcoming you back whenever your travels bring you to Walterboro, SC. Safe travels, and thank you for choosing our hotel!Sincerely, Hotel Manager

10/10 Excellent

Tina Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. This was my 3rd stay, we stop here on our drive to Florida from New York. Convenient, good price and a walkable restaurant right across the street.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest,Thank you for being a valued repeat guest and for sharing your positive experience with us. We are pleased to hear that you find our property nice and convenient, with a good price point. It's wonderful that you appreciate the proximity of a walkable restaurant, making your stay even more enjoyable. We look forward to welcoming you back for your future travels between New York and Florida.Sincerely, Hotel Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

2/10 Terrible

Gerald

Disliked: Staff & service
No drawers luggage rack
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Guest,Thank you for sharing your feedback. We appreciate your rating and the insights you provided about your experience. We apologize for any inconvenience caused by the closed lobby/breakfast area and the need to communicate through a window. Your comments are valuable, and we will use them to improve our services. We hope to have the opportunity to better serve you on your next visit.Sincerely, Hotel Manager

2/10 Terrible

Kayla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shitttyyyy service
Booked our stay with hotels Com prior to check in @ midnight walked in to check in was denied said i had to wait until 3pm friday . Bc my charge came in few min after midnight. I then contacted hotels Com they tried to have the hotel cancel & refund an was denied. Hotels .com then also denied to refund my money. So i had to then pay additional 130 for another room So i was out money
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Guest,We sincerely apologize for the frustrating experience you encountered during your stay. It's disheartening to hear about the check-in issue and the subsequent challenges you faced with booking and refund attempts. We take your concerns seriously, and we will investigate this matter to understand what happened and prevent such occurrences in the future. Please accept our apologies for any inconvenience caused. We value your feedback and hope to have the opportunity to address and resolve these concerns.Sincerely, Hotel Manager

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
No issues. We were traveling with our pet. The room was convenient to the exit.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Guest,Thank you for sharing your positive experience with us. We're glad to hear that you had no issues during your stay and that the room's convenience to the exit made your accommodation with your pet more comfortable. We look forward to welcoming you and your pet back on your next journey.Sincerely, Hotel Manager

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful front desk. Check in a breeze. Acommodated our room request which we really appreciated.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 23, 2023
Dear Guest,Thank you for taking the time to share your positive experience. We're delighted to hear that our front desk team was very helpful, and your check-in was a breeze. It's our pleasure to have accommodated your room request, and we're glad to know you appreciated it. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 Excellent

Theresa Lynne

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 23, 2023
Dear Guest, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

6/10 Okay

Ruby

Traveled with family
Liked: Cleanliness, staff & service
Breakfast not good
Breakfast was not good. There was NO hot or cooked food. There was a pancake device that was out of order.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Guest,We apologize for the inconvenience you experienced with our breakfast service. Your feedback is important to us, and we're sorry for falling short of your expectations. Rest assured, we'll address the issues with the pancake device and review our breakfast offerings to ensure a more satisfying experience for our guests. If there's anything else we can do to enhance your stay.Sincerely, Hotel Manager

10/10 Excellent

Lise

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 18, 2023
Dear Guest,Thank you for taking the time to share your positive feedback and for giving us a perfect rating. We are delighted to hear that you had a good stay at our hotel. Your satisfaction is our utmost priority, and we are thrilled that we could provide you with an enjoyable experience. If there are any specific aspects of your stay that stood out to you, we would love to hear more about them.We appreciate your choice to stay with us and look forward to welcoming you back in the future.Sincerely,Hotel Manager