All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 659 out of 1001 reviews" "
10 - Excellent
659
Rating 8 - Good. 257 out of 1001 reviews" "
8 - Good
257
Rating 6 - Okay. 57 out of 1001 reviews" "
6 - Okay
57
Rating 4 - Poor. 18 out of 1001 reviews" "
4 - Poor
18
Rating 2 - Terrible. 10 out of 1001 reviews" "
2 - Terrible
10
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Renu
Traveled with family
Apr 21, 2024
Liked: Property conditions & facilities
Beautiful property on the edge of the lake! Gorgeous views and you can walk on the lake and see the lake from your room.
We travelled NZ for 10 days and this was the only hotel where we did not enjoy our stay. The purpose of our visit to Wanaka was to hike Roy's Peak. The staff were not able to assist us with any information or obtaining water for our hike. They were located away from town and the day we checked in they closed their restaurant at 2pm due to staff shortage and nothing was available to eat or drink for the rest of the day. Also we had to haul our luggage ourselves across the large parking lot to a second floor room that did not have air conditioning.
PCrystal
Stayed 1 night in Feb 2024
Response from Edgewater, Lake Wānaka on Mar 27, 2024
Kia Ora, it's disheartening to learn that our usual standard of service fell short during your visit. I was surprised to read that our staff were not helpful to you as this is not usually the case. Alternatively, we do have a concierge who is on in the AM & PM who would have been more than happy to provide you with every detail as he is our expert. Regarding offering take away water, we only have sparkling water in glass bottles for sale, but we are happy to refill reusable bottles for guests if they can supply one so apologies if that was unclear. We offer porter services to assist with luggage, and it's regrettable that this option was not extended to you during your stay. We value your feedback and strive to continually improve our services to ensure every guest has a good experience.
Awesome location. Very clean and tidy. There was no staff on duty. The lock on one of the windows was broken. Low water pressure in the shower. Fixtures were old.
Phillip
Stayed 1 night in Mar 2024
Response from Edgewater, Lake Wānaka on Mar 14, 2024
Kia Ora Phillip, we are pleased to hear you found your stay with us to be clean and tidy. Thank you for sharing your feedback with us. We apologise for the inconvenience you experienced with the water pressure. We are currently undergoing extensive hotel refurbishments, with the first phase completed at the end of 2023. Our newly refurbished Premium rooms have great water pressure, and soon our whole hotel will once refurbishments are complete. If there is no one at our front desk, it usually means that our team is away assisting another guest. We’d love to know what occurred. Please feel free to contact our Guest Experience Manager directly via the contact form on our website, so we may discuss this further with you.
Response from Edgewater, Lake Wānaka on Mar 12, 2024
Hi Daniel, we are so pleased you enjoyed your stay with us and experienced the high standard of service our team has to offer. Thank you for your feedback and we hope to see you again soon.
Clean, spacious and very peaceful with a great outlook right on the lake
Mike and Denise
Stayed 2 nights in Jan 2024
Response from Edgewater, Lake Wānaka on Mar 14, 2024
Hi Mike and Denise, thank you for your feedback, we are so pleased you enjoyed your stay with us!
6/10 Okay
Carmel
Traveled with family
Jan 28, 2024
Liked: Cleanliness, staff & service, amenities
Located just out of town - whilst there was a path to walk along the lake, it was a little far for the little legs so we opted to drive.
Our room would have been generous for 2 people and probably very comfortable. With 4 people, the pull out sofa and roll away beds meant it felt very cramped. Fully self-contained was great with a fantastic laundry and functional little kitchen.
Wonderful location, just steps from the water and a pleasant walk to town. The front desk staff were so kind. Just wish they had some air conditioning or better fans for the second floor units on hot summer days.
Kimberly
Stayed 1 night in Jan 2024
Response from Edgewater, Lake Wānaka on Mar 14, 2024
Hi Kimberly, thank you for your feedback. we are so pleased you enjoyed your stay with us - we truly are just steps away from the water being nestled into the edge of Lake Wānaka! We are pleased to hear that you had such a great encounter with our front desk staff. Thank you for your feedback regarding the air conditioning. We are pleased to let you know that we are currently in the middle of an extensive hotel refurbishment, and have just completed the first phase at the end of 2023. This first phase produced our newly refurbished Premium Rooms, which include built-in air conditioning! Soon, all of our rooms will have air conditioning once our hotel refurbishments have been completed.
Amazing place to stay with friendly staff and very welcoming & homely feel. For a relaxing trip away would definitely recommend.
Matthew
Stayed 2 nights in Jan 2024
Response from Edgewater, Lake Wānaka on Mar 14, 2024
Kia Ora Matthew, thank you for your feedback, we are so pleased to hear you had a relaxing stay with us and had a great experience with our staff. We hope to welcome you back again soon!
8/10 Good
Natasha
Traveled with partner
Jan 17, 2024
Liked: Cleanliness, staff & service, amenities
Nice location right on the lake, making it easy to walk into town. During the summer months the upstairs rooms are quite hot as there is no Air con the fans in the rooms need to be more robust in order to cool the rooms down.
Natasha
Stayed 1 night in Jan 2024
Response from Edgewater, Lake Wānaka on Mar 14, 2024
Kia Ora Natasha, we are so pleased to hear you enjoyed our lovely lakeside location!Thank you for your feedback about the aircon in the rooms. We are pleased to let you know that we are currently in the middle of extensive hotel refurbishments, having just completed the first of our three-phased refurbishment process at the end of 2023. Our newly refurbished Premium Rooms have a heat pump for air conditioning, and soon all our accommodation will include air conditioning once our refurbishment is complete.
Response from Edgewater, Lake Wānaka on Mar 12, 2024
Kia Ora Sravan, thank you for your feedback, we are pleased to see you enjoyed your stay with us, and hope to see you again soon.
6/10 Okay
Rick
Traveled with partner
Dec 5, 2023
Liked: Cleanliness
Disliked: Staff & service
Room was comfortable and spacious. A lot of construction noise with renovations in progress. For some reason checkin staff insisted on taking a deposit in addition to tge room rate which was held for 3 days after we left. Won’t be returning
Rick
Stayed 1 night in Dec 2023
8/10 Good
Arnold, San Francisco
Traveled with family and small children
Nov 27, 2023
Liked: Cleanliness, staff & service, amenities
Beautiful setting with views of the lake. Property is dated especially in the rooms and could use significant refurbishing.
Arnold
Stayed 2 nights in Nov 2023
Response from Edgewater, Lake Wānaka on Mar 14, 2024
Hi Arnold, thank you for your feedback, we are pleased to hear you enjoyed our lakeside setting! We are delighted to let you know that the first of our 3 -phased extensive hotel refurbishments was completed at the end of 2023. Our second phase is due to start shortly after easter, which will result in 75% of our property being refurbished by the end of this year. We would love the chance to welcome you back to stay in one of our newly refurbished premium rooms, to see the refurbishments we have made on the property since you stayed with us.
Will definitely stay here again the next time I come. Love the close-ness of the hotel to the Lake. Friendly and accommodating staff who helped to make arrangements for last min extension of my stay. There was some renovations going on in Block 3.
Kwek Wee
6/10 Okay
Duncan
Nov 19, 2023
Duncan
Stayed 2 nights in Nov 2023
6/10 Okay
Xiong
Nov 8, 2023
Liked: Cleanliness, staff & service
We were staying the best lake view room; but there was almost zero Wi-Fi connection there.
Stayed in a lake view apartment. Lovely. Rented bikes and walked the track around the lake several times into town. Nice quiet location. Ate at the restaurant for breakfast and dinner. Unremarkable food. A bit disappointing—food was better in town—but location is great.
The property was next level and lake view is a must. The only downside is the internet which was a major challenge in properly but the duty manage Hary Singh went out of his way to help and changed our room and made sure that our issue was resolved. Internet was still not to 100% but really apply the effort they made.
Lovely location and room clean and quiet. Late check in time at 3pm compared to most hotels.
Comfortable bed but difficult to access sockets for phone charging and the cord on the kettle is too short to use at its designated place, we had to plug it in next to the TV instead which could be a bit iffy
stephen
Stayed 1 night in Oct 2023
2/10 Terrible
Biao
Oct 17, 2023
Disliked: Staff & service
we were rejected to check in because we arrived at 1pm not 3pm, this was understandable, but after several hours driving, my wife asked to use their toilet, the lady at the reception said "No". We will never come back to you again.
Biao
Stayed 1 night in Oct 2023
Response from Reservations on Oct 19, 2023
Dear BiaoRelating to our check-in policy, check-in is not until 3pm, however we will always do our very best to check you in as early as possible if you happen to arrive early. I have spoken with the reception team who can confirm they did contact housekeeping to put a priority on getting your room ready.I have investigated into what happened on the day of the 12th and can confirm that the entire resort had a full water shutdown due to fire hydrant maintenance on that afternoon which lasted for 90 minutes. Due to the water supply being shut off, the lavatories were out of use over this time. I have discussed with reception who can confirm that they did explain this at the time, however I understand that the communication could have possibly been clearer. I on behalf of Edgewater apologize for the inconvenience this must have caused and hope to put a better strategy in place in the case we have this happen in the future. We appreciated your feedback and hope you enjoyed the rest of your time in Wanaka. The Edgewater Team
Check in was late. Took until 5pm each day to get the room made up and the WiFi in our room was almost non existent. Was told there weren’t other complaints and should be fine but never really cared.
It’s a shame because it is such a nice property. The restaurant was great. Nice beer on tap. And Wanaka itself is a fantastic part of the world!
Great scenery of the pond and lakes. Just like what the photos said. However we had no showers in the morning because the people in the downstairs room ran 44mins shower, completely drained the shared tank between the the units. This is totally unacceptable for a property this size does not eun on gas for water.
Alethea
Stayed 1 night in Oct 2023
Response from Edgewater, Lake Wānaka on Oct 16, 2023
Hi Aletha, We apologise for any inconvenience you encountered due to the limited availability of hot water during your stay. We understand the importance of a comfortable and relaxing stay, and how frustrating it can be to experience a shortage of hot water. Our Hotel’s hot water system is designed to accommodate the needs of our guests however certain demands like you have described can exceed the capacity of the hot water tank resulting in a temporary depletion of hot water. Due to this, and our commitment to sustainability, we do have signage in the rooms that ask guests to conserve water during their stay with us by having shorter showers to help with these factors. We have taken your feedback on board, and are pleased to let you know that we are currently in the process of addressing hot water availability issues within our refurbishment whilst still adhering to our commitments to sustainable water usage.
6/10 Okay
Jonathan
Oct 4, 2023
Liked: Room comfort
Disliked: Staff & service
Accomodation was fine. Frustrating trouble checking in and ended up over charged.
Jonathan
Stayed 1 night in Sep 2023
Response from Edgewater, Lake Wānaka on Oct 6, 2023
Hi Jonathan, we are sorry to hear that you found the check-in & check-out process frustrating, this is definitely not the service we aim to provide. I trust that the Front Office team have rectified the overcharge, and we apologise for the inconvenience.If you want to discuss anything further, please reach out to Alexandra our Guest Experience Manager at gem@edgewater.co.nz, and she will be able to assist you.
Great amenities and location of property. Near enough to be convenient, and far enough to be quiet and peaceful for wonderful rest.
Qiantai
Stayed 2 nights in Sep 2023
Response from Edgewater, Lake Wānaka on Oct 16, 2023
Hi Qiantai, we are so pleased to hear you enjoyed your stay with us! Thank you for your feedback, and we hope to see you again soon.
8/10 Good
Anthony
Sep 24, 2023
Liked: Cleanliness, staff & service, room comfort
Great staff, but property a bit tired.
This was an ok stay. Staff very helpful and friendly, restaurant quite good. The property itself looks and feels a bit tired, probably due for a refurb.
Anthony
Stayed 2 nights in Sep 2023
Response from Edgewater, Lake Wānaka on Oct 16, 2023
Hi Anthony, thank you for your feedback. We are pleased to let you know that we are currently carrying out refurbishments on the hotel, with our first phase due to be completed at the end of this year. This first phase includes 3 of our hotel blocks.
Very nice view, facilities a bit old tho. Front desk very helpful. Would stay again
Nicole
Stayed 3 nights in Jul 2023
Response from Edgewater, Lake Wānaka on Aug 8, 2023
Hi Nicole, thank you for your feedback. We're glad that you enjoyed the stunning view from our hotel. We are pleased to let you know that we are in the process of a refurbishment, with the first of three phases currently underway. While we're glad you found our front desk helpful, we're actively working to modernize and update our amenities to ensure they match the quality of our picturesque surroundings. We're grateful for your support and look forward to the opportunity to welcome you back in the future, where you can experience both the incredible view and refreshed facilities during your stay.
8/10 Good
Elena
Traveled with group
Jul 18, 2023
Liked: Cleanliness
Beautiful location right on Lake Wanaka. The hotel rooms themselves are a bit dated but still comfortable. Staff at front desk seemed unsure how to properly work the system without help from manager. Overall, okay for a 1-night stay though would be nice to see some upgrades to freshen up the rooms. Wanaka itself is beautiful and worth a visit.
Elena
Stayed 1 night in Jul 2023
Response from Edgewater, Lake Wānaka on Aug 9, 2023
Hi Elena, Thank you for sharing your experience with us. We're delighted that you appreciated our beautiful location on Lake Wānaka and found our hotel comfortable despite the dated aspects of the rooms. We're currently in the process of hotel refurbishments, with the first of three phases currently underway. This first phase includes three of our hotel blocks, and is due to be completed by the end of this year.We apologise for any inconvenience you may have encountered with the front desk staff. Rest assured, we're committed to ensuring that all our staff members are well-trained and capable of providing seamless service to our guests.It's wonderful to hear that you enjoyed the overall stay and hope to see you again soon.
We stayed in a one bedroom apartment. They had a double sofa bed for our kids. Was in a breathtaking location. Easy 20min walk to the town centre. Restaurant in the hotel was absolutely amazing with delicious food. We had the lamb shoulder which was perfect. Will return for sure.
Sanjiwika
Stayed 1 night in Jul 2023
Response from Edgewater, Lake Wānaka on Jul 17, 2023
Hi Sanjiwika, we are so pleased you enjoyed your stay and our location, and we were able to accommodate your family so well. We are glad you enjoyed your meal in our restaurant, the lamb shoulder is one of our crowd pleasers! Thank you for your lovely feedback, and we hope to see you again soon.
Spectacular views of Lake Wanaka and the lush greens and gardens around the hotel lakeside frontage. Quiet and tranquil with indoor ambiance that pleases the senses and silences the mind.
Benjamin
Stayed 1 night in Jun 2023
Response from Edgewater, Lake Wānaka on Jul 6, 2023
Hi Benjamin, thank you for leaving such a fantastic review! We are so pleased you had a peaceful and tranquil stay with us and enjoyed the rolling green hills and gardens on our grounds and the stunning views of Lake Wānaka beyond. Thank you for your feedback, and we hope to see you again soon.
Always great service and easy to get to town an other attractions.
Darryl
Stayed 2 nights in Jun 2023
Response from Edgewater, Lake Wānaka on Jun 21, 2023
Hi Darryl, we are so pleased you enjoyed your stay! We love hearing about your experiences with our staff, and the service you receive. Being just a 5-minute drive from the town centre (or a 30-minute walk past the Wānaka tree around the lakefront) we are close enough that you can get to town with ease, but just far enough from the town centre that you can fully immerse yourself in the peace and quiet of our lakeside location. Thank you for your lovely feedback, and we hope to see you again soon.
6/10 Okay
Junwei, Lincoln
Jun 12, 2023
the property needs a total renovation
Junwei
Stayed 1 night in Jun 2023
Response from Edgewater, Lake Wānaka on Jun 13, 2023
Hi Junwei, we are sorry to hear that you were disappointed with our facilities. We are pleased to let you know that there are plans in place for significant hotel refurbishment, including all our hotel rooms and our restaurant. These refurbishments will be carried out over 3 phases, the first of which is currently well underway and due to be completed before this coming summer.
Just one night but a very comfortable stay here. Beautiful position on the lake, well-appointed room and an excellent restaurant. Staff were also great.
Verified traveler
Stayed 1 night in Jun 2023
Response from Edgewater, Lake Wānaka on Jun 13, 2023
We are so pleased to hear you enjoyed your stay! Thank you for your lovely feedback, and we hope to see you again soon.
Beautiful peaceful location lakeside outside town centre.
Martin
Stayed 3 nights in May 2023
Response from Edgewater, Lake Wānaka on May 22, 2023
Hi Martin, thank you for your feedback! We're glad you enjoyed our beautiful and peaceful lakeside location just outside the town centre. It's wonderful to provide our guests with a serene setting for a relaxing stay. We hope to welcome you back again soon!