Lobby

Reviews of Quality Inn

2.5 out of 5
Quality Inn
12 Highway W, Foristell, MO

Reviews

8.2

Very Good

Rating 10 - Excellent. 241 out of 588 reviews" "
Rating 8 - Good. 217 out of 588 reviews" "
Rating 6 - Okay. 67 out of 588 reviews" "
Rating 4 - Poor. 40 out of 588 reviews" "
Rating 2 - Terrible. 23 out of 588 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Abbie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and no housekeeping available. Could hear neighboring guests talking and laughing loudly until late in the night.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 24, 2024
Hi Abbie! Thank you for taking the time to share your feedback with us. We apologize for the disappointment you experienced during your stay. It's disheartening to hear about the cleanliness issues in your room and the disturbance caused by noisy neighboring guests. We understand how these factors can greatly impact your overall experience. Rest assured that we take your comments seriously and will address them with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness for all our guests. Additionally, we will also review our policies and procedures to address noise disturbances more effectively. We appreciate your feedback as it helps us improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Thank you for bringing these issues to our attention.

4/10 Poor

Arezoo

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 23, 2024
Hi Arezoo! We're genuinely sorry to hear about your disappointing experience, as reflected in your rating of 2 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. Your feedback is invaluable to us, and we take it seriously as we strive to improve our services. We'll make sure to address the issues you've raised to prevent similar occurrences in the future. If you're open to it, we would appreciate the opportunity to discuss your concerns further and work towards finding a resolution. We hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future.

4/10 Poor

Shawn

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn't allow service dog
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 17, 2024
Hi Shawn,We sincerely apologize for any inconvenience caused during your stay. However, we must clarify that our hotel strictly adheres to service animal policies. As such, our team is trained to accommodate guests with certified service animals, ensuring their comfort and safety. It is also important to note that there is a certain difference between service animals and emotional support animals. We regret any misunderstanding and appreciate your understanding of our commitment to compliance with regulations. Your feedback is valuable as we continually strive to enhance our guest experience.

4/10 Poor

Brody

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Definitely rated too well for what I experienced
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 5, 2024
Hi Brody,We appreciate your feedback and value your perspective on your recent stay at our hotel. We regret to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered. Our commitment to providing exceptional service is paramount, and we take all guest feedback seriously to continually improve. We hope to have the opportunity to welcome you back in the future and demonstrate our dedication to guest satisfaction.

4/10 Poor

Mindy

Dingy, right off the highway, next to a truck stop so is ALWAYS loud. Nothing special about it. Glad I was only there a few hours to (barely) sleep. Worth about $20/night.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 1, 2024
Hi Mindy! We apologize for the disappointment and inconvenience you experienced during your recent stay. Your feedback is valuable to us, and we're sorry to hear that our accommodations did not meet your expectations. We understand the importance of providing a comfortable and pleasant environment for our guests, and we regret that we fell short in this regard. Your concerns regarding the noise level and the location are duly noted, and we will take them into consideration as we strive to improve our offerings. If there's anything specific we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to contact our management team directly. Thank you for bringing these matters to our attention, and we apologize for any inconvenience or disappointment you experienced during your stay. We hope to have the opportunity to welcome you back in the future for a much-improved experience.

8/10 Good

cristal

Stayed 1 night in Jan 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Cristal! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 29, 2024
Hi Bill,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 27, 2024
Hi Gary,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Guest Relations Management on Jan 23, 2024
Hi Raymond! Thank you for taking the time to share your feedback, and we appreciate your 8 out of 10 rating. We're pleased to hear that your experience was positive overall. Your feedback is invaluable to us as we strive to continuously improve our services. If there are specific areas where you feel we can enhance your experience further or if there are any aspects that stood out to you, please feel free to share more details. We value your input and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 22, 2024
Hi Gary,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Douglas

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 20, 2024
Hi Douglas! Thank you for choosing Quality Inn and for the fantastic 5 out of 5 rating! We are delighted to hear that your experience with us was exceptional. Your feedback is highly valued, and it encourages our team to maintain the high standards that our guests deserve. We look forward to the pleasure of hosting you again for another memorable stay.

8/10 Good

THOMAS, Novinger

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 18, 2024
Hi Thomas! Thank you for providing your feedback and giving us a 4 out of 5 rating. We appreciate your honesty. We're glad to see that you had a positive experience overall, and your insights are valuable to us. If there are specific areas where we can improve or if there's anything that stood out to you, please feel free to share more details. We hope to welcome you back for another stay in the future and continue to enhance your experience.

8/10 Good

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 16, 2024
Hi Steve! Thank you for taking the time to share your feedback, and we appreciate your 8 out of 10 rating. We're pleased to hear that your experience was positive overall. Your feedback is invaluable to us as we strive to continuously improve our services. If there are specific areas where you feel we can enhance your experience further or if there are any aspects that stood out to you, please feel free to share more details. We value your input and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great quiet, great staff and great breakfast
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 15, 2024
Hi Catherine,We sincerely appreciate your positive feedback regarding your recent stay at our hotel. It brings us immense joy to hear that you found the environment peaceful, our staff exceptional, and the breakfast service to your liking. Our team strives to create a pleasant and comfortable experience for all our guests, and it is rewarding to know that we were successful during your visit. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 15, 2024
Hi Samuel,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Bruce

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel exceeded my expectation. It was clean, comfortable and the hot breakfast was better than expected. It is very good value for the price paid.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 12, 2024
Hi Bruce! Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to receive your perfect 10 out of 10 rating and appreciate your kind comments. We're delighted to hear that our hotel exceeded your expectations, providing a clean and comfortable environment. It's wonderful that the hot breakfast surpassed your expectations, and we strive to offer good value for the price paid. If there's anything specific that stood out during your stay that you'd like to share or any preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 11, 2024
HI Mike! Thank you for choosing Quality Inn and for the perfect 10 out of 10 rating! We are absolutely thrilled to hear that your experience with us met or exceeded your expectations. Your satisfaction is our utmost priority, and we are delighted that you enjoyed your stay. Your positive feedback is truly appreciated, and it inspires our team to continue delivering exceptional service and creating memorable moments for our guests. We look forward to the pleasure of hosting you again for another outstanding stay. If there's anything specific you enjoyed or any suggestions you may have, we'd love to hear more about your experience.

8/10 Good

JERRY

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 10, 2024
Hi Jerry! Thank you for taking the time to provide your feedback, and we appreciate your 4 out of 5 rating. We are delighted to learn that you had a positive experience during your stay. Your feedback is important to us, and we strive to consistently improve our services. If there are specific areas where you feel we can enhance your experience further, please feel free to share additional details. We value your input and hope to have the opportunity to welcome you back for another enjoyable stay.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
pretty good overall. our door to the room slammed really loudly every time. the shower curtain rod was drooping down and looled like it could fall off at any moment. the shower drain needed some help to get all the water down. the exercise room was right beside the lobby so everyone walking in and out of the building could watch you exercise. the parking lot had these two large cement pillars in the middle of the driveway at the entrance way . for what reason? the breakfast had hot eggs and real potatoes but no bacon or sausage. there was grits and gravy but i didnt try them. the fruit was apples oranges and bananas. good waffles and yougurt. a much better beakfast compaired to the fairfield marriot the night before for more than 60$ more.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 9, 2024
Hi Timothy! Thank you for taking the time to share your detailed feedback about your recent stay. We appreciate your positive comments about our breakfast offerings and are glad you found value in your experience compared to other accommodations. We apologize for any inconveniences you faced, including the loud door, shower curtain rod, and drainage issues. Your observations are important to us, and we will address these concerns promptly to enhance the overall guest experience. It's great to hear that you enjoyed the breakfast selection, and we hope this contributed positively to your stay. We appreciate your understanding and patience. If there's anything more you'd like to share or if we can assist you further, please feel free to reach out. Wishing you a Happy New Year filled with wonderful moments!

10/10 Excellent

Dennis K

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable bed and pillows, silky feeling sheets.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 9, 2024
Hi Dennis! Thank you for your delightful feedback! We're thrilled to hear that you enjoyed the cleanliness, comfortable bed, and silky sheets during your stay. Our team strives to provide a pleasant and restful experience for all our guests, and it's wonderful to know we met your expectations. Should your travels bring you back to our area, we look forward to the opportunity to host you again. Wishing you a Happy New Year filled with joy and great experiences!

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a clean, friendly older hotel. Pricing was right for the quality received. Staff was very helpful. Plenty of room and perfect for our trip.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 10, 2024
Hi Cheryl! Thank you for taking the time to share your positive experience with us. We are thrilled to receive your 10 out of 10 rating and are delighted to hear that you found our hotel clean, friendly, and suitable for your needs. Your kind words about our staff's helpfulness and the ample room space are much appreciated. Providing a comfortable and welcoming environment is our top priority, and we're pleased to know we succeeded in making your trip enjoyable. We truly value your feedback, and we hope to have the pleasure of hosting you again in the future. Safe travels!

6/10 Okay

Lauren

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
In the bathroom, the paint had started peeling off the wall and the door. Behind the nightstand, there were bright brown drip stains and it was evident it had not been clean. Brown bedding did not give me confidence in clean linens. The outside conditions were quite poor. Not what I expected from precious reviews.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Jan 10, 2024
Hi Lauren! Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your honesty, and we sincerely apologize for the shortcomings you experienced. We are truly sorry to hear about the issues with peeling paint in the bathroom, the cleanliness behind the nightstand, and the overall condition of the outside areas. Your comments are important to us, and we will be addressing these concerns with our maintenance and housekeeping teams to ensure improvements are made promptly. We understand the importance of a clean and well-maintained environment, and we regret that we did not meet your expectations in this regard. Your feedback helps us identify areas for improvement, and we assure you that we are taking the necessary steps to address the issues you've highlighted. We appreciate your understanding, and we hope that you might consider giving us another opportunity to provide you with a more positive experience in the future.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing was that the smell of some kind of scent was very over powering.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 10, 2024
Hi Michelle! Thank you for sharing your feedback about your recent stay with us. We appreciate your positive rating and would like to express our gratitude for choosing our hotel. We sincerely apologize for the overpowering scent you encountered during your stay. We understand the importance of a comfortable and pleasant atmosphere, and it seems we may have missed the mark in this aspect. Your feedback is valuable, and we will investigate the source of the scent to ensure it is addressed promptly. We appreciate your understanding and hope that, despite this concern, you were able to enjoy your overall experience with us. If your future travels bring you back to our area, we would be honored to have the opportunity to provide you with an even more enjoyable stay.

8/10 Good

Garrison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Hi Garrison! Thank you for sharing your feedback and giving us a rating of 4 out of 5 for your recent stay. We're pleased to see that your experience was generally positive. Your input is valuable to us, and we'd love to hear more about what aspects of your stay stood out and if there are any areas where we can make improvements. If you have specific comments or suggestions, please feel free to share them with us. We appreciate your support and look forward to the opportunity to enhance your experience on your next visit.

6/10 Okay

Thomas

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 30, 2023
Hi Thomas,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Christopher

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Hi Christopher! Thank you for choosing to stay with us, and for the perfect 10 out of 10 rating! We're thrilled to hear that your experience was exceptional. Your positive feedback is truly appreciated, and it motivates our team to continue delivering outstanding service. If there's anything specific you loved or any suggestions for making your next visit even better, we'd love to know. We look forward to welcoming you back for another outstanding stay.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi Thomas! Thank you for choosing to stay with us, and for the perfect 10 out of 10 rating! We're thrilled to hear that your experience was exceptional. Your positive feedback is truly appreciated, and it motivates our team to continue delivering outstanding service. If there's anything specific you enjoyed about your stay or any suggestions for making future visits even better, we'd love to hear from you. We look forward to hosting you again for another fantastic stay.

6/10 Okay

Hayden

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 15, 2024
Hi Hayden,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Good

David

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi David! We appreciate your feedback and the 8 out of 10 rating you gave us for your recent stay. It's great to see that your experience was positive. Your input is important, and we're interested in learning more about what aspects of your stay contributed to your satisfaction. If there are specific comments or suggestions you'd like to provide, please feel free to share. We're committed to continuous improvement and look forward to the opportunity to welcome you back for an enhanced experience.

8/10 Good

Dawn

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi Dawn! We appreciate your feedback and the 4 out of 5 rating you gave us for your recent stay. It's great to hear that your experience was positive. Your input is important, and we're interested in learning more about what aspects of your stay contributed to your satisfaction. If there are specific comments or suggestions you'd like to provide, please feel free to share. We're committed to continuous improvement and look forward to the opportunity to welcome you back for an enhanced experience.

10/10 Excellent

RICHARD

Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 22, 2023
Hi Richard! Thank you for choosing to stay with us, and for giving us a perfect 5 out of 5 rating! We're delighted to hear that your experience met or exceeded your expectations. Our team works hard to ensure every guest has a memorable stay, and it's gratifying to know we succeeded in making your visit special. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your positive feedback and look forward to welcoming you back for another fantastic stay.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable place to stay overnight as we were passing through.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 20, 2023
Hi Paul! Thank you for choosing to stay with us and for taking the time to share your positive experience. We are delighted to hear that you found our hotel comfortable during your overnight stay. Our team strives to provide a welcoming environment and exceptional service to all our guests. We appreciate your kind words and the perfect rating. If your travels bring you through the area again, we would be honored to host you once more. Safe travels, and we look forward to welcoming you back in the future!

8/10 Good

Marc

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Room was comfortable and clean. Breakfast was good. Would stay here again
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 9, 2023
Hi Marc,We appreciate your positive feedback regarding the comfort and cleanliness of our rooms, as well as your satisfaction with the breakfast. Ensuring a comfortable and enjoyable stay for our guests is our priority. We're delighted to hear that you found the room to be comfortable and well-maintained. It would be our pleasure to welcome you back for another stay in the future.

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice stay clean and affordable.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 7, 2023
Hi Sam! Thank you for taking the time to share your wonderful feedback about your recent stay with us. We are delighted to hear that you had a very nice experience and found our accommodations clean and affordable. Providing a comfortable and affordable stay is our priority, and we're thrilled that we could meet your expectations. If there's anything specific you enjoyed or any suggestions you have for us to maintain this level of excellence, we'd love to hear more. We truly appreciate your perfect rating and look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay, the pillow just made my neck hurt.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 7, 2023
Hi Julie! Thank you for choosing our hotel for your recent stay, and we're pleased to hear that overall, you had a great experience. We regret to learn that the pillow did not provide the expected comfort, and we apologize for any discomfort caused to your neck. Guest comfort is of utmost importance to us, and we appreciate your feedback on this matter. Your comments will be shared with our team to ensure that we address and improve upon such concerns in the future. We're grateful for your constructive feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay. If there are specific preferences you have regarding pillows or any other aspect of your stay, please feel free to inform our team in advance, and we'll do our best to accommodate your needs. Thank you once again for choosing our hotel, and we look forward to the pleasure of hosting you again.

6/10 Okay

Sarah

Stayed 1 night in Nov 2023
Response from Manager on Dec 17, 2023
Hello Sarah,Thank you for choosing our hotel for your stay. We're sorry to hear that your experience wasn't perfect. We would appreciate it if you could reach out to us directly with any feedback you may have, so we can address any issues and improve for the future. We hope to have the opportunity to welcome you back again.

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service
Everything was fair
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 28, 2023
Hi John! Thank you for choosing our hotel for your recent stay, and for taking the time to share your feedback. We appreciate your honesty in assessing your experience. We're glad to hear that your overall experience was fair. We strive to provide a comfortable and enjoyable stay for all our guests, and your input helps us identify areas where we can make improvements. If there are specific aspects you believe could be enhanced or if there's anything we can do to make your next stay more enjoyable, please don't hesitate to share your thoughts. We value your feedback and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very clean and the people here are friendly
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 26, 2023
Hi Brad! We are glad that you found our accommodations to be comfortable and clean as well as our staff to be welcoming. Providing friendly and attentive service is a top priority for us, and it's always gratifying to know that our team's efforts are recognized. Thank you for taking the time to share your experience and we look forward to serving you again in the future!

2/10 Terrible

Andrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 22, 2023
Hi Andrey! Thank you for sharing your rating of our hotel. We do hope you'll return and let us show you a far better experience.

8/10 Good

Kathy

Liked: Cleanliness, staff & service
Bathtub had drained slow, so there was stuff from prior tenant floating around. The bathroom floor was sticky. The veneer was cracked and peeling off the bottom of the floor.
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on Nov 21, 2023
Hi Kathy! Thank you for taking the time to share your feedback, and we appreciate your comments and your rating. We apologize for the issues you encountered in your room, including the slow-draining bathtub, sticky bathroom floor, and the condition of the floor veneer. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret falling short of your expectations in these areas. Your feedback is invaluable, and we will address these concerns promptly with our housekeeping and maintenance teams to ensure a more pleasant experience for our guests. We appreciate your understanding, and we hope you might consider giving us another chance in the future for an improved stay.

6/10 Okay

Scott

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 19, 2023
Hi Scott! Thank you for taking the time to share your rating. We appreciate your feedback and strive to continually improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Bradford

Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 19, 2023
Hi Bradford! Thank you for your positive rating. We're glad to hear you had a satisfactory experience. We look forward to hosting you again and hope to make your next stay even more enjoyable.

10/10 Excellent

Ava

Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 19, 2023
Hi Ava! Your perfect rating brightened our day! Thank you for your rating and we look forward to your next visit.

6/10 Okay

Joan

The room needs some maintenance. The back of the bathroom door was split, corner near the tup was black, paint flaked off bathroom walls. The staff were great.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 5, 2023
Hi Joan! We strive to give you a wonderful experience, and we are very happy to discover that you found our staff welcoming although we regret to hear that you weren't thoroughly impressed current status of the room you were given. It is through feedback like yours that we are able to quickly address maintenance issues. Thank you so much for bringing this matter to our attention and we do hope you'll return and let us show you a far better experience.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 3 nights in Oct 2023
Response from Guest Relations Management on Nov 1, 2023
Hi Paul! We're glad that you found our accommodations to be comfortable and clean. It is so rewarding to hear that we were able to give you a five-star experience and we look forward to your next visit!

6/10 Okay

Mary

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 27, 2023
Hi Mary! Thank you for taking the time to complete our guest satisfaction survey. We hope that everything turned out alright and we are looking forward to seeing you again!

10/10 Excellent

Agnes

Traveled with family
I love the place, it’s accessible to any place that you drive around if you have an event that you want to attend to. I will recommend this place since the price is right.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 1, 2023
Hi Agnes! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We look forward to welcoming you back during your next stay in the area!

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 24, 2023
Hi Tyler! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are glad your stay was comfortable, and we look forward to your next visit!

2/10 Terrible

Larry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not given attention. Bed was not made all the time we were there. Trash was not emptied and no clean towels were given. Sink was also left dirty. We were completely unsatisfied.
Stayed 3 nights in Oct 2023
Response from Guest Relations Specialist on Oct 19, 2023
Dear Larry, Thank you for your review. We sincerely apologize for the inconvenience and dissatisfaction you experienced during your stay. This is not the level of service we aim to provide, and we deeply regret that your room was not properly attended to. We take your comments seriously, and we are addressing these issues with our housekeeping team to ensure that such oversights do not occur in the future. Your comfort and satisfaction are of the utmost importance to us, and we are committed to making the necessary improvements. We hope to regain your trust and provide you with a much more enjoyable stay in the future. Thank you for bringing these issues to our attention.

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property, convertible beds. Good breakfast. Takes pets!!
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 19, 2023
Dear Kim, Thank you for your feedback! We're delighted to hear that you found our property clean and appreciated our convertible beds. We're also pleased that you enjoyed our good breakfast and that we're pet-friendly. Your comments are much appreciated, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing our hotel!