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Reviews of Quality Inn

2.5 out of 5
Quality Inn
289 Mcdonald Dr, Rochester, IN

Reviews

7.4

Good

Rating 10 - Excellent. 66 out of 244 reviews" "
Rating 8 - Good. 95 out of 244 reviews" "
Rating 6 - Okay. 38 out of 244 reviews" "
Rating 4 - Poor. 22 out of 244 reviews" "
Rating 2 - Terrible. 23 out of 244 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Rolla

Traveled with family
Liked: Staff & service, property conditions & facilities
No elevator
Stayed 1 night in Mar 2024
Response from Hardip Sonani on Mar 6, 2024
Dear Rolla,Thank you for taking the time to share your review and rating of 4/5. We're delighted to know that you had an overall positive experience during your stay with us.We appreciate you highlighting the lack of an elevator as an area for improvement. Please know that we take all guest feedback seriously as we continuously strive to enhance our facilities and services. Your comment regarding the absence of an elevator has been noted, since this building was constructed in 90's we are exploring potential solutions to better accommodate our guests' needs with renovation and new elevator design. Despite this inconvenience, we're pleased to know that the other aspects of your stay met your expectations. Your satisfaction is our top priority, and we're grateful for the opportunity to learn and grow based on your valuable feedback.Thank you again for your review. We look forward to welcoming you back and providing you with an even better experience in the future.Best regards,Hotel Management

4/10 Poor

Dale

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very friendly, however the room had a terrible smell and the shower had hair all down the side where the spout is. It was quite gross.
Stayed 1 night in Jan 2024
Response from Hardip Sonani on Mar 6, 2024
Dear Dale,Thank you for taking the time to share your review. We are pleased to know that our staff provided friendly service during your stay, as we strive to create a welcoming environment for all our guests.However, we are deeply concerned to learn about the unpleasant odor in your room and the unsatisfactory condition of the shower. Please know that cleanliness and maintaining our facilities to the highest standards is of utmost importance to us. We have addressed your feedback with our housekeeping team to ensure such lapses do not occur again.We regret the inconvenience caused during your stay and hope you will give us another opportunity to provide you with the exceptional experience you deserve. Your feedback helps us identify areas for improvement, and we appreciate you bringing these issues to our attention.Thank you again for your review, and we look forward to welcoming you back soon.Best regards,Hotel Management

8/10 Good

Kendra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok for a nights stay.
Stayed 1 night in Dec 2023

8/10 Good

Dianna

Traveled with family
Liked: Amenities
The grounds around the facility were dirty and muddy. No bushes or landscaping. They need vent fans in the bathrooms and an exterior door can not be latched. No one was at the desk when we came in and you use a phone on the wall to contact the desk clerk. It is their off season and they explained they are remodeling. The same staff work at the hotel next door.
Stayed 1 night in Dec 2023

4/10 Poor

Marsha, Camby

Stayed 3 nights in Dec 2023
Response from Hardip Sonani on Mar 6, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We regret that your experience did not meet your expectations, and we appreciate you highlighting areas where we fell short.Please know that we take all guest comments seriously and will use your feedback to identify opportunities for improvement. Our goal is to provide an exceptional stay for every guest, and we will strive to address the concerns you raised.While we may not have lived up to your standards on this occasion, we hope you'll give us another opportunity to deliver the high-quality service you deserve.Thank you again for your review, and we look forward to the chance to restore your confidence in our hotel.Best regards,Hotel Management

6/10 Okay

Mark

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
needs some updating since we were there 2 years ag
it is really dark around this hotel at night. we had stayed here 2 years ago so we booked it again. the hallways on the first floor smelled bad and the door frames to all the doors needed repainting. the shower stall in our bathroom needed to be updated but the countertop looked new. the beds were comfortable and clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Eric

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a short stay, but hotel is very nice. Staff was very friendly on check in. Lobby very well kept and very professional looking. Slept really well in the room after a long day. Normally I have a tough time sleeping in a hotel, but the beds were comfortable and the room as well. I fell straight a sleep. Will definitely be back here next year when we do the show in Kewanna next year.
Stayed 1 night in Sep 2023

2/10 Terrible

Richard

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is below the standard of even a Quality Inn. The only thing acceptable was the newer carpet and the bed slept fairly well. The bathroom ceiling had mold all over it, there was a bug on the floor in the room, and you could easily hear people in the hallway and in the next room. When checking in, the bed linens/laundry were in large tubs in the lobby area be attended by staff. I didn’t bother with the breakfast, but my husband said it was bad. The outside doors in the back didn’t appear to be locked. The outside property around the hotel was in the process of being cleaned up, but it was severely overgrown with weeds.
Stayed 1 night in Sep 2023
Response from Hardip Sonani on Sep 17, 2023
Hello Richard,We just brought this property and we are try to remodeling our soon step by step. Our loan mover guy working with our weed issues. We have very big plots side so it will take him 3 business day. Still we are try to do it ASAP . Please stop by again and provide your service we are happy to serve you. Quality innManager

10/10 Excellent

Audwynn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet and easily accessible to therein rd
Stayed 1 night in Aug 2023

10/10 Excellent

Audwynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to bet to fro the highway
Stayed 3 nights in Sep 2023

8/10 Good

Joel

Stayed 3 nights in Aug 2023

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness
Housekeeping want me to fluff pillow.
Housekeeping tried to come in my room and my kids room 4 times before it was checkout time. They watched me walk into my room and opened the door to come in. It seemed like they were trying to rush us out.
Stayed 1 night in Aug 2023

2/10 Terrible

Tiffany

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This would be a great property to stay at if you like unclean rooms, all night parties, doing drugs in the parking lot and want to live on the edge with your safety. They tried to overcharge me beyond the Expedia price and were not helpful in finding resolution. Left one day early to go to a nicer spot.
Stayed 3 nights in Aug 2023
Response from Manager on Aug 9, 2023
We appreciate your taking the time to provide feedback. Our main priority is to provide a comfortable stay for our guests, so we should ensure that we provide you with the best accommodations. Please be assured that your feedback has been shared in order to foster improvements. All workers were eating together but they never drugs. Still If you have any question Please feel free to call us and we will happy to help you.

2/10 Terrible

kelly

Traveled with family
Disliked: Amenities, property conditions & facilities
I can send pictures…it was run down, dirty, unkept.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 30, 2023
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. I will address your issue with our upper team and we will take care of it ASAP. Sincerely

8/10 Good

Danny

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

4/10 Poor

Steve and pam

Traveled with family
Disliked: Cleanliness, property conditions & facilities
No hot tub only 1 handy cap room
Stayed 4 nights in Jul 2023
Response from Manager on Jul 30, 2023
Hello Guest, We do have hot tub room available in Quality inn Rochester. We just brought this motel and we are planning to remodeling Quality inn soon at that time we will two or three room for handy cap room. Sorry for inconveniences.

4/10 Poor

Lana

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this property several times over the years as we have family in the area. Everything about this property has declined. We were greeted by a front desk employee dressed in jean shorts and a tank top. Our room had mold on the ceiling in the bathroom and the faucet in the tub was hanging out of the wall with, what I presume, mold all behind it in the wall. The ground fault receptacle in the bathroom was broken…the red switch was broken off. While the sheets appeared to be clean, the coverlet definitely was not. The employee who checked us out, again in jeans and a tank top, told us that the property had been sold and was supposed to be renovated. I definitely would not stay there again unless I verified that this had happened.
Stayed 2 nights in Jun 2023

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2023
Response from Manager on Jul 8, 2023
Dear Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so glad you have enjoyed your stay with us and thank you for the kind word.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

2/10 Terrible

katie

Traveled with pets
Disliked: Cleanliness, property conditions & facilities
The property and room were so disgustingly dirty. Hipped paint everywhere, scuff marks on the walls, stains on the carpets, hair on the wall in the shower. Seeing some black specks on the sheet next to the pillow, I pulled the sheet down to look at the bed and saw a number of hairs on the bottom sheet under the blanket. I slept in the other bed. I didn’t complain because clearly that’s how they do business. When I picked up the phone to call the front desk about something the phone had a layer of gross dirt all over it. Not only could you see the dirt coving the entire phone but you could feel it. It wasn't (no cord at all) plugged in anyway so I moved the gross object to the lower shelf of the nightstand and went and washed my hands. And don’t even think of walking on the room carpet barefoot. It was a combination of crunchy and sweaty at the same time.
Stayed 2 nights in Jun 2023
Response from Manager on Jul 30, 2023
Hello Katie, Thank you Katie for your review. We would like to apologize that our hotel was not up to your standards. We want all of our Guests to have a great and relaxing stay with us. We hope that you will give us another chance in the future. We will remodeling our motel soon. Thanks again

6/10 Okay

CHRISTOPHER

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is extremely run down and dirty. Upon check-in we were given a king room and we immediately had to change rooms. As soon as we opened the door it smelled of smoke so bad. Then we were “upgraded” to a whirlpool king and I would not even shower in it. It was old/stained and filthy. The ceiling in the room clearly has damage that was “patched”. This room was very musty smelling but we were tired so I sprayed perfume to mask it. The only positive was the bed was comfortable and did have clean sheets. Also the outside doors have no security measures, you can walk right in without a room key, I did not like this either. It would not be a place I’d stay again.
Stayed 1 night in Jun 2023
Response from Manager on Jul 8, 2023
Dear Chis Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued Choice Privileges member. We recently purchased Quality inn and we are planning to remodeling our hotel. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem was that, Expedia had us checking out a day earlier and then that night our room was rented out. At 11 pm we had a room guest. The hotel call me and told me to call Expedia and get it fixed. After and hour trying the hotel gave me a free night ,reason was able to fix it with Expedia
Stayed 2 nights in Jun 2023
Response from Hardip Sonani on Jun 18, 2023
Thank you for let us know with Expedia experience. I will call our Expedia sells manager and resolve the issue so next time it will never happen with any guest. Thank you again for stay in Quality Inn rochester.

2/10 Terrible

Beverly

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad experience
we checked in that to our room and there was a bug in the bed and we went to tell the front desk, and he gave us a king size bed when I registered for two double beds then he gave us a double bedroom the room smells funny, and when my friend tried to talk to him about some kind of discount or something to accommodate us, he got confrontational with her. Will never stay there again friendliness is not a thing in that hotel.
Stayed 1 night in Jun 2023
Response from -Manager on Jun 18, 2023
Thanks for letting us know that room having bugs, we called the pest control service, they investigate the room and according to service person there is no bugs in the room Still we did pest control in that room. Thanks for staying in Quality Inn Rochester.

8/10 Good

Heidi, Inverness

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, but the toilet was dirty. It had urine dirt hair and blood in several places. Clearly hadn’t been washed in weeks. There was also a half used bar soap, and that was the only soap in the room. The shower wall had a huge hole in the middle of it. Everything else was great.
Stayed 2 nights in May 2023
Response from Manager on Jun 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your issue on your recent visit. I have shared your feedback with our uper team to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. We reclty brought this hotel and we are planing to remodaling our hotel soon.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2023
Response from Manager on Jul 8, 2023
Response from Hardip GM, Owner at Super 8 By Wyndham MortonResponded Jul 10, 2021Dear Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so glad you have enjoyed your stay with us and thank you for the kind word.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

4/10 Poor

John

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on Jun 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your issue on your recent visit. I have shared your feedback with our uper team to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.We reclty brought this hotel and we are planing to remodaling our hotel soon.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on Jun 10, 2023
Thank you so much for taking the time to write such great things about our hotel and service here a Quality inn Rochester. Sorry for getting back to you little late. You Very welcome. its our pleasure We are truly happy to hear that you enjoyed our amenities and had comfortable stay with us. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Maggie

Stayed 1 night in Mar 2023
Response from Manager on Jun 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. As a Choice Privileges member you are truly valued. We hope to see you again soon.

10/10 Excellent

Tara

Stayed 2 nights in Jan 2023

6/10 Okay

Dennis E

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were very good. The rooms were pretty clean. The facility needs updated/ fixed up. Example, the handle on my toilet came out of the tank. It had come unscrewed from the inside. I actually fixed it myself, but that is just one example of the condition of the facility. The "free" breakfast is also very inadequate.
Stayed 1 night in Dec 2022

2/10 Terrible

Rene

Traveled with partner
Disliked: Cleanliness
Stair doors and handles need some serius 409. Dark from hands, looks like months old...

10/10 Excellent

Heidi, Inverness

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean rooms. Nice property and location.
Stayed 3 nights in Nov 2022

10/10 Excellent

Tiffiany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d do it again
Amazing property. Friendly staff. Good outbid the way location but still close to the Freeway.
Stayed 1 night in Nov 2022

10/10 Excellent

CHRIS

Stayed 1 night in Nov 2022

2/10 Terrible

Kevin

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty. Bugs everywhere. Stained comforter.
Stayed 1 night in Oct 2022

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased. Nice room; clean and had great folks working there!
Stayed 1 night in Oct 2022

6/10 Okay

RICHARD

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
hallways and stairwells grundgy
Stayed 2 nights in Aug 2022

6/10 Okay

Debra

Traveled with family
Liked: Cleanliness, staff & service
1. Separated family on different floors. 2. System kept declining all my cards so check in took forever. 3. No elevator. 4. First set of room cards did not work. Did I mention stairs?? 5. Once inside, no AC. 6. Back down stairs. New room, right next to my mom.
Stayed 1 night in Aug 2022

8/10 Good

Sue

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

marian

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room was dirty! Found previous customers' dirty clothes in the room. Not just an odd sock. Bed skirt had stains. Pillow had multiple stains under the pillowcase. Recently painted, painter missed areas and was sloppy in their paint application.
Stayed 1 night in Jul 2022

2/10 Terrible

Crystal

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
Hotel reeked of stale cigarettes; trash overflowing outside door; parking lot unsecured next to a big apartment complex; shower stained, facilities beyond dingy, we stayed an hour and left.
Stayed 1 night in Jul 2022

10/10 Excellent

Mauricio Enrique

Liked: Staff & service, amenities, property conditions & facilities
Good value for the price
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Hotel was old but decent. Local atmosphere was very sketchy and very few decent places to eat except fast food.
Stayed 1 night in Jul 2022

4/10 Poor

Michael

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Old and rundown
Stayed 4 nights in Jul 2022

2/10 Terrible

leonard

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and a horrible job rehabbing the place. Terrible workmanship. It smelled unclean walking in and proved to be unclean upon entry to the room. If i had another choice i wouldve left for another place.
Stayed 1 night in Jul 2022

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and very helpful staff. Had an issue with my room and they very quickly resoved the issue. And did it with a smile. I would highly reccomend. Will be coming back.
Stayed 3 nights in Jul 2022

10/10 Excellent

Jacob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, a really nice stay!
We’re traveling around the state, and we stayed here for the night. The outside was a little questionable when we got in at 2 am, but it really wasn’t bad, especially in the daytime! The rooms were clean, the staff was friendly, and the bed was comfortable. Definitely worth the money for the night!
Stayed 1 night in Jul 2022

6/10 Okay

Gregory

Traveled with family
Liked: Staff & service, room comfort
Rooms were being worked on. The main room was clean and neatly decorated. Unfortunately, the ceiling in the shower area was unclean and there was no shower curtain
Stayed 1 night in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Paolo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and good Bkfast
Stayed 1 night in Jul 2022

10/10 Excellent

Sharon

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there to visit friends at the Rising Sun campgrounds. The staff was friendly and professional. Rooms were neat and clean. And Walmart next door was a super plus!
Stayed 2 nights in Jun 2022