Ratings based on 574 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Spain

Muy Buena

Posted Apr 22, 2015
Pros: El servicio y la ubicación
Cons: Siempre
Location: Muy Buena
Excelente, en todos los sentidos, ubicación, trato, servicios, etc.
3 out of 5
by A verified travelerfrom Bratislava

Fine for business travelers but not tourists

Posted Apr 22, 2015
The hotel has nice facilities, rooms are standard upscale Sheraton. But the hotel is quite far from Old Town (Stare Miasto) as well as New Town. Be prepared for a walk of around 4 km. Most annoying was the charge for in-room internet access, which I declined. There is a business center where you can use their computers and you can connect to WiFi for free in the lobby. Another annoying item was a 99 Zloty charge for breakfast (yes, folks that is more than 25 Euro and almost $30). I ordered it for one day because of my traveling partners (who were on business accounts and didn't care about the price). Nothing exceptional about the breakfast; it was good but not worth 25 Euro. Checking in I was told I could get a "special deal" of in-room internet and breakfast for 140 Zloty. After seeing the unbelievable look on my face the receptionist offered to lower it to 120 Zloty. Last surprise: when I checked out, the receptionist told me I had been UNDERCHARGED for breakfast. I just waved my hand and said goodbye.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom england

Close to the centre and transport I.e. Trams and b

Posted Apr 18, 2015
Pros: Quiet and clean staff helpful generally
Cons: The bar staffs attitude to the paying customers .
Location: Very close to the main amenities, and excellent for bars restaurants an shops
Overall the hotel was very nice, the only problem we found was the bar staff were more interested in entertaining themselves
3 out of 5
by A verified traveler

Posted Feb 18, 2015
Cons: Housekeeping service is poor, Dusty room, coffee stains on mugs
Location: Good location
Housekeeping needs improvement. Dusty room, stained towels, scratched stationary
4 out of 5
Recommended
for Getaway With Friends
by Joseph

This traveler left a rating score only Posted Feb 3, 2015 on Hotels.com
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Jan 23, 2015 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Hans

This traveler left a rating score only Posted Jan 19, 2015 on Hotels.com
5 out of 5
Recommended
for Couples
by Marius

This traveler left a rating score only Posted Jan 11, 2015 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

快適な5つ星ホテル

Posted Jan 7, 2015
Pros: 部屋の広さ 値段
Cons: 受付スタッフの質が悪い
Location: 旧市街
セントラル駅まで徒歩15分旧市街まで徒歩20分 微妙な位置ではあるが物価の安いポーランドなので特に問題はなかった 部屋も安価で広く、清潔で誰にでも勧められる また利用したい
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tel Aviv, Israel

A real 5 Stars hotel

Posted Jan 6, 2015
Pros: The Food & Beverage Department is doing a good job... Apparently the Chef is excellent as the dishes are very tasty and well presented.
Cons: Keep on withe the good work
Location: There are a few restaurants and shops nearby and the area is very pleasant.
We stayed again at the Warsaw Sheraton Hotel and we could see nice improvements. The hotel is well maintained, clean and has all what one expects from a Five Stars Hotel. We joined the New Year Event organized by the hotel with a Black & White Theme... The organization and the quality of food were superb. We stayed in a Club Room located on the 6th floor where we enjoyed Breakfast and All Day Snacks and Drinks. Internet WiFi worked very well at no extra charge. The Room Service and The Some Place Else Restaurant are simply great. We love this hotel and shall certainly come back.