Ratings based on 231 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Business Travelersby Roger from Calgary, Canada
Nothing memorablePosted Nov 13, 2013
Pros: Central location, clean rooms
Cons: Treat customers like guests, not inconveniences. Get a concierge!! Include breakfast in the price of the room uniformly like most hotels in Europe
Not sure it was so much this hotel as the Westin brand which is slowly slipping from its five star to a four star status. Hotel was average despite. Had to wait a long time for check-in as both clerks seemed to be busy while the two guests at the desk conducted a forensic audit of their bills. Finally someone came out of the back office to help me but she certainly didn't seem to want to be at work that day. She spoke so fast that I misunderstood the part about whether I wanted access to the mini-bar, TV and internet, so I had to come back down and straighten that out. No complaints about the room. However, had turn down service the first night but never thereafter. One thing that I have never encountered in a hotel of this supposed calibre, was there was no concierge - you were supposed to pick up the phone and dial a number which turned out to be the front desk. At the front desk they were not particularly informative about e.g. restaurants - just gave me a card to the apparent nearest one. Breakfast buffet was exorbitant - paid more for breakfast than dinners including wine. Water not available in the fitness centre the first day.
for Everyoneby Stephen from Leicester
Smart modern hotelPosted Nov 12, 2013
Pros: The modern layout and quiet rooms, despite being on a main road. The bed was extremely comfortable. There was also plenty of information about Warsaw.
Cons: I thought everything was fine. Nothing to complain about.
Location: A ten-minute walk to the rear of the hotel stands the Warsaw Uprising Museum. There is a good Greek restaurant opposite and Warsaw Old Town is nearby.
I stayed here for three nights and loved it. From the friendliness and professionalism of the staff to the impressive lobby area as you enter the hotel and the comfort of the room I would recommend this hotel to anyone. It's on a main road about fifteen minutes' walk from the Central train station and is handy for walking to the Old Town area. It's a popular, bustling place with a nice modern feel and welcoming atmosphere. I could tell other guests were happy to be staying there as well. I would certainly stay here again.
for Familiesby Pūpolīte from Rīga
Posted Nov 2, 2013
for Everyoneby javier from miami
Spacious and elegantPosted Oct 29, 2013
Not as close to old town but rate for quality of the hotel was unbelievable. Worth coming back
for Everyoneby Taida from Bluffton, S.C.
Great location, center of the city, close to everyPosted Oct 27, 2013
Pros: Location, location,location
Cons: Elevators, sometimes they were very slow
Location: Shops are very close by, tramways and busses are close to every part of the city
Nice staff, pleasant help, clean and comfortable room
for Everyoneby A verified traveler
Nice hotelPosted Oct 25, 2013
Location: Long walk to old town and other sites.
Nice modern hotel. Comfy beds. Long walk to old town and other sites. So need to take a taxi if you have kids or cannot walk well.
for Everyoneby A verified traveler
i guess thats the best hotel in warsaw!!!!!!!Posted Oct 20, 2013
for Everyoneby M from Canada
WondwrfulPosted Oct 19, 2013
Once again, wonderful overall experience. Comfy rooms, quiet surroundings and courteous staff! Can't ask for more. The only suggestion would be to move the smokers farther away from the entrance and have an access to the main street for an easy in and out for pedestrians.
for Business Travelersby M
Most comfortable stay everPosted Oct 7, 2013
Stayed at this hotel several times over the years and love it each time. It's an oasis of comfort and service. The rooms are one of the best appointed, spacious and elegant in Europe. Very highly recommend this hotel. Good location, within walking distance to most of the places you'd like to see in Warsaw.
for Everyoneby A verified traveler from Melbourne
Very comfortable hotel in the city centre.Posted Sep 10, 2013
Pros: Very comfortable bed Excellent functional bathroom
Great night sleep after long flight. Hotel staff friendly enough Parking outside bit of a problem