Ratings based on 1,273 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom HOUSTON
Super Hotel with a Bad AttitudePosted May 21, 2015
Pros: Hotel is close to everything
Cons: Customer service by the check in. Very unfriendly and unwelcoming
Location: Location is very good and walkable distance to everything
We booked the hotel for 7 nights out of which the first 2 nights were deluxe rooms the next a suite then again a deluxe room and a suite for 2 nights in the weekend. On check in we requested for an upgrade since we were staying for so many nights. We were informed that they would try to upgrade once we shift into the suite. When we checked in to shift to the Suite we were informed that we have been upgraded for the next 4 nights and would not need to change rooms. We unpacked and settled in. The next evening when we got back the key did not work so we went to the check in. We were informed that we had to shift rooms now and cannot be upgraded. We were surprised because no hotel upgrades and then down grades customers. We were told they were short on suites and immediately checked and they had enough of suites available at the hotel. It was a very unpleasant experience since the ladies handling the matter were very unprofessional and made us feel as if they were doing us a favour by even giving a room. Have stayed at this hotel for 31 years and for sure we will not being going back ever again. There is an Intercontinental next door which we will make our home. We also found that they advertise lunches at special prices with superb posters on the Champion restaurant doors and when you go int they inform you that what you want is not available. When I complained they informed me that many customers have complained about this. Terrible for a super hotel to do this
for Everyoneby A verified travelerfrom Eindhoven
Perfect hotelPosted May 16, 2015
Alles is perfect, kamer, ontbijt, personeel, service, staat, zwembad, sauna, sportschool, alleen geen wi-fi en gratis 'water' in de hotelkamer.
for Everyoneby A verified travelerfrom Zurich
Convenient for train travelersPosted May 14, 2015
Pros: Convenient location, clean, decent breakfast.
Location: Close to public transit options and good restaurants.
Clean and comfortable. Our room on the 32nd floor had a fantastic view of the city. Close to train station. Several good and convenient restaurants nearby. Concierge was quite helpful. No complaints at all.
for Everyoneby A verified travelerfrom J
Otroligt fint hotellPosted May 10, 2015
Bodde på 31:a våningen med en fantastisk utsikt över staden. Fina, fräscha rum. Gratis safetybox på rummet. Hotellpersonalen duktig på engelska. Bra service. Fantastisk frukostbuffe. Dock mycket folk, det är ett stort hotell. Boka långt innan om ni önskar nån spabehandling.
for Everyoneby A verified traveler
Excellent experience.Posted May 9, 2015
I had a great stay. The breakfast buffet was exceptional. Great location and great friendly staff.
for Everyoneby A verified travelerfrom Virginia
Central location close to airport transportationPosted May 4, 2015
Excellent and cooperative service. If an upgrade is offered ask if it includes premium view and access to the executive lounge. Very pleasant stay.
for Everyoneby A verified traveler
Posted May 4, 2015
Very Nice hotel Very Nice hotel Very Nice hotel Very Nice hotel Very Nice hotel
for Everyoneby A verified travelerfrom Winchester UK
Good hotel in central locationPosted Apr 30, 2015
Pros: Room, breakfast, bar, staff
Cons: Check in was a little busy, a few more English language TV channels
Location: Central, opposite good Shopping Mall, restaurants and bars
Arrived late, got a small meal in the bar on the 40th floor, came quickly, good quality and great view
by A verified traveler
UtmärktPosted Apr 22, 2015
Pros: Frukosten var mycket bra
Cons: Något hög prisnivå på bar, men det blir så på bra hotell
Location: Stort köpcentrum bredvid, mycket resturanger i närheten
Mycket bra hotell, ligger bra i Warsawa, mycket bra frukost
for Everyoneby A verified travelerfrom London
Nice weekend stayPosted Apr 20, 2015
Pros: location, food, rooms, facilities
Cons: we could heat conversations from the room next door
Location: walking distance to Golden Terrace shopping centre and National Stadium
This hotel is located conveniently in the city centre and offers superb facilities. The view from the bar on the 40th floor is breathtaking. We used spa which was great! The breakfast choices were fantastic! The only small inconvenience was that we could not check in before 3 pm and had to for an hour in the lobby.