Ratings based on 308 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
for Couplesby A verified travelerfrom Dorset, UK
Shakespeare Hotel, Stratford-upon-AvonPosted Nov 7, 2014
Location: The main reason for going to Stratford is to take in the Shakespeare connections.
We wanted a hotel near the Royal Shakespeare Theatre and with atmosphere appropriate to experiencing Shakespeare in Stratford. This fitted the bill well. Facilities seemed to be a little bit worn but, given a choice between worn and homely on the one hand and brand new and characterless on the other, I prefer worn and homely.
by A verified traveler
Good location but....Posted Nov 4, 2014
Pros: The location and its a lovely old building
Cons: The staff on the desk
Location: Great location for visiting the town and the theatre
Nightmare! Totally hopeless desk staff. We booked three double rooms for one couple and two people on their own. Clearly defined on confirmation. One person was given a single room and when she complained was told there was no doubles available. Eventually after much haggling agreed to a 20% reduction. Several petty problems with broken blind, heating control, noise from neighbouring rooms and the catch on a bathroom door. No directions were given to double room in the annexe which involved crossing the car park and is not signposted. When checking out I was not given the bill and later realised I was only charged for two rooms. The payment for the other room was taken later with no authorisation. Will not be going back!
by A verified travelerfrom Warwickshire
DisappointingPosted Oct 27, 2014
Pros: I liked the location and the huge bed.
Cons: To improve I would employ more staff and pay them appropriately so they may actually care if guests are happy.
This was our second visit. Our room looked great and had a lovely huge bed with crisp white linens. The noise at night time was awful. We must have been near an extractor fan and it sounded like an aeroplane coming into land. It went off for a couple of hours in the night and started up again around 6am. I guess the constant humming of the fan blocked out the disco party noise directly below. Doors seemed to be banging throughout the night. The bar area which previously had been warm and welcoming with log fires was lacking in staff and felt like a ramblers gathering. Shame as I love the building and its central location.
for Everyoneby A verified travelerfrom glazebury
Great central locationPosted Oct 19, 2014
The hotel is typical of its historic surroundings, making it an ideal place to suck up the atmosphere of famous Stratford on Avon
for Everyoneby A verified travelerfrom Tokyo
Excellent Location with Untrained StaffsPosted Sep 29, 2014
Pros: Location & historical building
Cons: Train the staffs, especially receptionists!
This was my 5th visit to Stratford-upon-Avon and 2nd visit to this hotel. I stayed for 3 nights with my family. This hotel is in an excellent location in the city centre. Beautiful and old building. Yet, reception staffs were so slow and seemed to be untrained. Although people were always waiting in a queue at the reception, typically there was only one receptionist, who also picked up telephone and let the customers in front of her/him wait during the phone conversation. There were other staffs coming in and out. But surprisingly they did not look after the customers. The restaurant waiter was not so capable. He miscounted the number of the party, and forgot our order. I think that this hotel will continue to attract customers due to its location and historical building for some time. Yet the lack of the training is obvious. I was disappointed.
for Everyoneby A verified travelerfrom wales
Great location.Posted Sep 17, 2014
We've stayed here a few times. The hotel has a nice homely,relaxed feel. The room we had this time was the smallest we've had but was more than adequate for us. The bathroom was a pretty standard hotel bathroom. It was spotlessly clean but perhaps will require a makeover soon. The hotel restaurant has changed to Marco Pierre Whites Italian. We didn't try it but it looked quite nice. Breakfast was good,again standard hotel fare. There was some building work going on in the car park so there was some noise during the day The hotels location is perfect for anyone visiting Stratford. Just step out of the front door and there it is. We really like this hotel and it's relaxed atmosphere
Recommendedby Limfrom Singapore
Great locationPosted Sep 7, 2014 on Hotels.com
Strategically located to major tourist attractions in Stratford-upon Avon.
for Getaway With Friendsby Susanfrom San Francisco
Historical settingPosted Sep 6, 2014 on Hotels.com
The hotel was convenient and centrally located for all the historic sites and the theater. The staff was helpful.
great locationPosted Sep 4, 2014 on Hotels.com
Perfect location, great breakfast, overall a very nice hotel
for Couplesby Nickyfrom Plymouth
Great locationPosted Sep 3, 2014 on Hotels.com
Lovely traditional holidays but with all comforts needed. It is within walking distance of everythin so perfect location and has a car park. Our room was spacious and the bed very comfortable. We did not have breakfast in the hotel.