Ratings based on 659 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom cleveland

Not bad. Worth the savings.

Posted May 25, 2015
Not bad overall. Cheaper than other hotels. Good breakfast. Worth the savings. Worst thing was lack of parking spaces.
4 out of 5
Recommended
for Families
by A verified travelerfrom Texas

家族で泊まるのにお勧めです

Posted May 21, 2015
家族で宿泊するのに必要と思われる朝食、冷蔵庫、コインランドリーなどが揃っています。地下鉄駅まで徒歩10分程度で、ワシントンの中心地まで地下鉄で20-30分程度時間が掛かりますが、周りにレストラン、スーパーなどがあり、治安も悪くなさそうでした。
2 out of 5
by A verified travelerfrom D

Poor Stay

Posted May 8, 2015
The hotel was close to Walter Reed and that was good but the hotel room was outdated, mattress was uncomfortable, hair dryer was on the wall across the bathroom from the mirror. The room was near a restraint and the noise we experienced was problematic given they kept opening the hall door from the restaurant during theatre evening. Our room smelled of sewer on the first afternoon too, they related to cleaning a grease trap from the restaurant during the morning too, would not recommend this hotel unless it was last place available to stay in the area.
Comment from Hotel Management
May 12, 2015 by Darryl, Hotel Management
I apologize for the problems you experienced during your stay with us. I can appreciate how frustrating the problems with the hair dryer, restaurant noise and odor must have been. We use your comments as an example to improve the room layout and condition. In the future, you could also request a room away from the restaurant to avoid these issues in the future. I hope that, despite the problems you experienced, you will try our hotel again in the near future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

was nice especially due to the service given by yo

Posted May 6, 2015
Pros: staff attendance
Cons: internet connection and electronic door keys
the room assigned at first was very small and not as shown on the net. but, after the first night it was replaced to a much better room due to the help given by the ladies mentioned above. Still there is a problem with your breakfast. the kitchen should be more open and flexible, one example...should hand out mayonnaise if you need with your hard boiled eggs, generally I believe you must up grade your breakfast as you don't have available diners nearby. but generally speaking your hotel has good service (not cheap though)
Comment from Hotel Management
May 7, 2015 by Darryl, Hotel Management
Thanks for your comments. I especially appreciate your observations regarding our breakfast. We work to provide a good variety of offerings for our breakfast. However, you are the first person that I've had to request mayonnaise to be added to the breakfast. I will ensure that we have it available by request in the future. We hope that you will stay with us again in the near future.
3 out of 5
by A verified traveler

This hotel cuts corners

Posted Apr 29, 2015
I woke up to a 59 degree room and was told heat had been turned off for the summer! No extra blankets or space heaters.
Comment from Hotel Management
May 7, 2015 by Darryl, Hotel Management
I apologize for the problems you experienced with the temperature in the room. We have been in a very transitional period in the DC area, with 30 to 40 degree fluctuations from day to day. With temperature swings this disparate, it can be difficult to maintain a constant temperature in our building. We are working with our HVAC vendor and maintenance staff on a daily basis to minimize the impact to our guests. We hope that you will stay with us again in the near future.
2 out of 5
by A verified travelerfrom DC

Would only stay here again if I REALLY HAD TO

Posted Apr 26, 2015
The towels were as black as the stains on the carpet. The bed had stains. I called for a new sheet and no one ever bought it up. The room was not at all comfortable.
Comment from Hotel Management
May 7, 2015 by Darryl, Hotel Management
I'm sorry to hear that your stay was less than satisfying. Our staff is very sensitive to the importance of providing clean, well maintained room. I will share your observations with our entire staff to ensure that we create a quality experience for every guest. Please accept my apologies.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable older hotel

Posted Apr 22, 2015
Location: Within walking distance to NIH and many local restaurants.
The staff were friendly and helpful. Rooms were comfortable and adequate though not spacious if traveling with more than one child. Free shuttle service to local sites was efficient.
Comment from Hotel Management
May 7, 2015 by Darryl, Hotel Management
Thanks for your positive comments. We appreciate your business.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for personal travel

Posted Apr 21, 2015
Pros: Close to family.
Cons: Upgrade business center computer.
Location: About a 15 minute walk to Metro. Many good restaurants near by.
Clean rooms. Rooms a bit small, but since visiting family near by, we did not spend much time in room. Staff pleasant and helpful. WiFi not working while we were there and business centers sole computer was still running Windows XP. Breakfast was average.
Comment from Hotel Management
May 7, 2015 by Darryl, Hotel Management
I apologize about the problems you experienced with the WiFi during your stay with us. We unfortunately had a internet outage in our entire building due to a configuration problem with our internet service provider. I hope that, despite this issue, you will try our hotel again in the near future.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Apr 21, 2015
Pros: friendly helpful staff, clean room, convenient location
comfortable and affordable. Nice staff. good location. rooms a bit small.
Comment from Hotel Management
May 7, 2015 by Darryl, Hotel Management
I'm glad that you found our hotel to be comfortable and a good value. We look forward to your next stay with us. Thanks for your business.
2 out of 5
by A verified travelerfrom seattle wa

Not as good as the photos

Posted Apr 15, 2015
Parking is extremely limited. We had to park a block away at meters. They promised to feed them and they did, but it was unsettling. Despite having prepaid took a long time to find our room. No elevator to our room so we had to haul luggage up a flight. Also we were told we'd be in the annex so that we could control our temp. That's not standard?
Comment from Hotel Management
May 12, 2015 by Darryl, Hotel Management
Thanks for your comments. I apologize for any confusion you experienced regarding our accommodations and amenities. Parking is limited at the hotel. But, we are the only hotel in Bethesda that offers any free parking albeit limited. If our lot is full, we do recommend the public pay lot directly across the street from the hotel. The lot is a metered lot and is maintained and controlled by the city of Bethesda. It is well lit and frequently patrolled by law enforcement. As far as the air conditioning in your room, part of our building has climate control that is centrally controlled by the hotel, which means the temperature is set to a static temperature based on weather conditions. It designed to provide heating and cooling to maintain a designated temperature throughout the building. Although guests cannot call for heat on hot day or cooling on a cold day, you can control the speed of the air handler in the room, which can help to increase comfort. I regret for any inconvenience and discomfort this design may have caused you.