Ratings based on 466 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from m

Nice staff and comfortable room

Posted Jul 20, 2014
The people at the desk were very helpful and informative. But we arrived after a very long drive and were not permitted an early check in
Comment from Hotel Management
Jul 22, 2014 by Darryl, Hotel Management
Thanks for your comments. We appreciate your recent stay with us. Although we make every attempt to accommodate every request, unfortunately, we are not always able to accommodate every request for early check in as this is based on availability. But, I hope that you had a satisfying and comfortable stay, despite the delay in checking in. We hope that you will choose our hotel again during your next visit to Bethesda.
2 out of 5
by A verified traveler from Loveland, Co

Disappointment

Posted Jul 18, 2014
Pros: Rate was reasonable.
Cons: Update the facility.
Location: Had to take the Metro into the City daily. While that was cost effective, there was a budget impact.
Upon our arrival, we were given a room with one bed however, I had booked a room with 2 beds. After 40 minutes, I was moved to a larger handicapped room for the same rate. Hotel smelled musty, carpet felt dirty and air conditioning was difficult to monitor. Traveled with my granddaughter. She was disappointed that the hotel pool closed at 8 pm. We generally did not return to the hotel from our sightseeing adventures until 7:30 p.m. or later. As a result, she was able to use the pool a couple of times out of a 5 night stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia Beach, VA

Great Service, Very clean good Room

Posted Jul 15, 2014
Pros: Customer service, cleaniness and location
Cons: Small thing for me, but since you asked.....carpet in elevator could be deep cleaned or replaced... otherwise, you are a fine establishment
Location: Great location...I walked everywhere, and took the Metro. Good resturants very close by.
The American Inn is a good value with clean rooms, great location and exceptional staff. I, unfortunately, arrived MUCH later than planned...about 2:30am! And the gentleman at the front desk was not only very polite, but was very helpful with information about parking, and getting me checked in. Looked out for me while I parked my car across Wisconsin Ave., and paid a parking fee a little extra so I could sleep in. The day shift staff was also excellent, with friendly, very quick responses to any and all concerns. Yes, the hotel is a little older, but I personally hold cleaniness and customer service in much higher regard to new fixtures. I wll definitely be staying at at the American Inn again when in Bethesda, MD, and will recommend it to friends and family. Thanks again
Comment from Hotel Management
Jul 22, 2014 by Darryl, Hotel Management
Thank you for taking time to leave your feedback. I'm glad to hear that we exceeded your expectations during your last visit with us. We look forward to your next stay.
3 out of 5
by A verified traveler from NY

Only if you need a cheap room

Posted Jul 14, 2014
Pros: Friendly staff. Readily available information about hotel and surrounding area.
Cons: Hotel needs face lift. Everything old, dingy, doesn't look nice. Reminds me of a back alley.
Location: A number of restaurants, shopping and movies nearby. Many within walking distance.
Was looking for a reasonable hotel for a quick one night stay to drop my daughter off at a conference. Pictures on Expedia looked nice. The hotel is really run down. Needs a major face lift. The room smelled funny. The lobby smelled too. The pool was ok but not very aesthetically pleasing. Looked like some construction/restoration is going on but not enough fast enough. Breakfast was only passable as it was edible but not really enjoyable. Not much to pick from and food was not very tasteful. The positive is that the staff was very friendly and nice. And there is a good amount of information about the hotel and the surrounding neighborhood. Lack of information has been my complaint at other hotels. In its current condition, I would not recommend it to anyone.
Comment from Hotel Management
Jul 22, 2014 by Darryl, Hotel Management
I'm sorry to hear that you did not completely enjoy your stay. As you noted, we are making considerable improvements to the quality of the accommodations and service at our hotel. I appreciate your honest observations regarding the pool and breakfast. We will try to build on your suggestions to raise the level of service and quality of amenities. Thanks for your business.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2014
The hotel is in need of some upgrades and renovation work. Sepcifically the bathroom and mattress'. It was good for our one night stay. Close to good food and metro within walking distance.
Comment from Hotel Management
Jul 15, 2014 by Darryl, Hotel Management
Thanks for your comments. We are constantly working to improve our service and amenities. Although we failed to exceed your expectations during this most recent visit, I hope that you will try our hotel again in the near future. Thanks for staying with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from East Hampton, CT

Your average hotel just outside of DC

Posted Jul 10, 2014
Pros: Breakfast better than expected, staff friendly, room was clean
Cons: Mini fridge was broken; pool area messy but pool itself was nice; need more desk attendants for check-in and phones
Location: 0.7 mile straight walk to nearest metro, nice ethnic restaurants nearby, movie theater nearby, shops nearby, 20 min ride to downtown dc via metro.
The day of check-in I arrived early to the town that the hotel was located in. Naturally, I wanted to see if the hotel had any rooms that were ready for early check in so that I could at least put my things in the room before heading out for the day. However, I tried to call the hotel 5-10 times throughout a 2 hours period and never once got an answer. The first number which was listed just rang endlessly while the second number listed (on the hotel's site) provided just an answering machine. After awhile I decided to just go to the hotel early and see if I could check in early. After a few minutes of standing at the counter, the attendant arrived and was very nice. I do not believe that he personally is at fault for not answering the phone or anything, but I do believe that any hotel should have at least two attendants, especially during a holiday weekend (I stayed during the 4th-9th of July). He informed me that I could check-in early but not until 2 o'clock which was fine since I was there prior to noon. He did give me a parking pass prior to check-in which did allow me to at least park my car while I found something to do for several hours until I could check in. (All staff that I interacted with at the hotel were nice people, I just believe that certain areas were understaffed, despite the hotel being rather small.) The hotel had very limited parking, about 8 spaces inside of a garage and about another 8 outside, i always found a spot. The breakfast was good.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

I'm glad that I chose American Inn

Posted Jul 8, 2014
Pros: It's cool every part. Free parking and free breakfast. Closer to subway to DC.
Cons: Bathroom could be cleaner to the corners. Table could be stabler rather than shaky and risked my beer bottles few times.
Location: Nepalese, Indian, Tibetan and Mexican restaurants close by. Grocery store is across street to buy beer, wine, liquor and grocery stuff. Close subway.
Had been there early. But the hotel staff provided me with the parking pass. Helped me with the instructions to find the subway, which is 7 blocks away from the Inn, so that I could go to DC and pass my time. The best thing is that the parking is Free as mentioned and the complimentary breakfast is awesome. The pool is quite small and indoor. But you would hardly find anybody in the pool. The reason is: the Inn itself is cool 24hrs. Their cooler system is great. I feel like frozen unless I turn the cooler OFF in the middle of the night. The whole hallways and corridor is cool. Even if you are bound to go to the pool, I bet you will change your idea as soon as you are inside the INN. Can order food from nearby restaurants but you have to go to the front desk to pick it up as it comes in. You have Nepalese, Indian, Tibetan and Mexican restaurants close by. Grocery store is across street. The subway is 7 hocks away and is not that far since the blocks are shorter. About 10 minutes walk for a regular walk. If you walk faster like of a Newyorkers, it may take you only 4 to 5 minutes to reach to the subway. If you are in the train, it will take about 15 minutes to get to the Metro Center, DC and from there it will take about 3 minutes to get to the Smithsonian, the National Mall. The trains are fast and comfortable and run 24/7. On the weekends the trains may run in the interval of 15 minutes, otherwise faster.
Comment from Hotel Management
Jul 15, 2014 by Darryl, Hotel Management
I'm glad to hear that you enjoyed your stay. We hope that you found our staff and accommodations to be well executed and maintained. Thanks for your business and we look forward to seeing you on your next visit to Bethesda!
3 out of 5
by A verified traveler from Chicago

Very average hotel.

Posted Jul 1, 2014
Pros: Bed was comfortable.
Cons: The stairway to the rooms.
Location: Location is fine, 4 bocks from metro.
The bed was comfortable and the bath room was clean and fine. Breakfast room was fine, and the server was very polite. However, the room was not ready at 3:00 PM check in time. I arrived early at 1:30 PM and had to wait for the room to be cleaned and at 3:00 it was still not cleaned. The stairway going up to the room was not clean. That did not help the appearance of the hotel, and when you entered the stairway it was like a dump. Parking was fine, even though not enough room on the premises.
Comment from Hotel Management
Jul 10, 2014 by Darryl, Hotel Management
Thank you for taking the time to leave your comments on your recent experience at our hotel. I'm sorry to hear that the room was not ready by 3pm as you expected. I understand how frustrating this can be especially if you have a pending appointment. Our staff will make every effort to accommodate our guests, especially when we are not able to meet reasonable expectations. We obviously fell short of this goal with your stay. I apologize for the delay and will be using your comments to show our staff the importance of keeping our guests informed and delivering on expectations we have set for every guest.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 12, 2014
VERY NICE STAY. COMFORTABLE BED, NOT THE USUAL ROCK HARD MATTRESS MOST PLACES SEEM TO HAVE. ROOM HAD CENTRAL TYPE HEATING/AC, WHICH MEANT NO NOISY IN-ROOM UNIT WAKING YOU UP EVERY TIME IT CAME ON.
Comment from Hotel Management
Jun 21, 2014 by Darryl, Hotel Management
Thank you for your honest and specific feedback on your recent stay at the American Inn. I'm happy that you found the mattress and central air conditioning comfortable. We hope that you will stay with us again in the near future.
2 out of 5
by jc from Columbus, oh

2 night stay that was not the best

Posted May 27, 2014
Pros: location
Cons: maintenance, cleanliness and parking provisions
Location: Washington DC area so lots to do - this hotel is in a nice suburbs so you felt safe
when we checked into our room the air-conditioner was not working so as we were leaving out for dinner we asked the front desk to have the maintenance person please go fix while we were gone - when we came back it was still not fixed so I asked to have another room but they were sold out. Then the front desk guy came up to try to see if he could get the windows open but we could only get the corners to pop out and we put shoes in the windows to hold it open. The next day they did get us another room but we had to take everything out of our room for the day and leave in the car all day until we came back. Front desk lady said that they will have to clean our old room and will need to rent it out - I told her why rent something that is broke. She didn't seem to care - I thought we would get some kind of compensation for not having air but it didn't happen. Also they said they have free parking - yeah - they have maybe 12 parking spots - good luck !!!
Comment from Hotel Management
May 30, 2014 by Darryl, Hotel Management
I'm sorry to hear about the complications you experienced with the Air Conditioning. It's obvious that we dropped the ball with your issue and were not able to resolve the faulty A/C in a timely manner. I can understand how frustrating this must have been for you. I have shared your comments with our entire staff to ensure they understand the importance of responsiveness and empathy in responding to guest issues. Please accept by deepest apologies. Although I cannot change this experience, please believe that we will take steps to prevent this type of situation from occurring again in the future.