Ratings based on 703 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Buffalo
DC, downtownPosted Apr 27, 2015
Pros: very nice staff, especially at breakfast. They dealt with a busy, varied clientele with smile.
Location: Very convenient to Mall, museums, and subway
Pleasant and organized staff. Front desk, outside staff, housekeeping, and breakfast staff all had smiles and acknowledged our existence.
for Everyoneby A verified travelerfrom LM
Nice hotelPosted Apr 17, 2015
Found it very easy to walk to attractions or take subway. Staff all very nice. Enjoyed the breakfast every morning. Plan to stay again when we go back.
for Everyoneby A verified travelerfrom L
Great StayPosted Apr 14, 2015
We had a great experience at this hotel. The staff were all very friendly, helpful, and outgoing. The room was nice and clean. The breakfast included was great--a large variety of foods that could please anyone. As a coffee person, I especially enjoyed the coffee and tea being provided in the lobby all day, even though there are coffee makers in the rooms. The location is great as well. Just far enough away from the busy part of Chinatown but close enough to be right in the midst of many great restaurants and shops. Close to all of the historic, sightseeing things to do in DC as well. Would definitely recommend to anyone!
for Everyoneby A verified travelerfrom Virgina
close to Verizon Center = walk to concert.Posted Apr 14, 2015
Pros: Clean and close to Verizon Ctr.
Location: Maps are provided by hotel for this.
Experience was very nice. Clean and comfortable room. Nice people working in the hotel. Enjoyed our stay there.
by A verified travelerfrom richmond ba
Very small roomPosted Apr 6, 2015
Tv did not work Bed comfy Walk sideways to get in out of it closet ( seen bigger bookshelf) Despite taking ticket for valet car pick up 30 mins before we needed it stood in lobby with lots of others waitng 30 mins Breakfast area congested took up to room to eat
Comment from Hotel Management
Apr 8, 2015 by Michael Warner Front Office Manager, Hotel Management
Dear Middle Aged Cou, Thank you for taking the time to share your thoughts and contact me in regards to your recent stay at the Fairfield Inn & Suites Washington, DC/Downtown. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the limited space during Breakfast. I apologize for the 30 min wait when using our valet service. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Washington.
for Everyoneby A verified travelerfrom New Jersey
Excellent hotel on DCPosted Apr 3, 2015
Pros: The customer service was great.
Location: Right in town, everything was easy to access.
Everything on this hotel was excellent. From the valet service, to the front desk to room service. Everyone was courteous and helpful.
for Everyoneby A verified traveler
Convenient nice hotel.Posted Apr 1, 2015
Staff excellent. Lobby too crowded. Need vending machines. Ice machines needed on each floor. Need chair in room, not just desk chair. Offered ride to airport by hotel staff but were not told it cost $25; taxi would cost less.
for Everyoneby A verified traveler
Posted Mar 30, 2015
I love it me and my friends were comfy but our heat did not seem to work very well . Room 208
for Everyoneby A verified travelerfrom Japan
スタッフがフレンドリーPosted Mar 24, 2015
for Couplesby cynthiafrom Baltimore
Wedding DayPosted Feb 26, 2015 on Hotels.com
It was my new husband and I wedding celebration. We arrived on Friday the 20th and left on Monday 23rd. The staff was really very helpful. Everything we needed to do was centrally located and very convenient. I know I would probably stay again in the near future. Thank you