Ratings based on 2,939 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Great hotel location

Posted Aug 7, 2014
Pros: Location, the grandness of the hotel, hotel staff
Cons: Noise of doors, robe accommodation, distance to room.
Location: You can get to everything on the Metro within minutes! You can also walk easily.
This hotel was the perfect location to go to all of the sights in DC. Once we figured out the Metro, it was perfect having it connected to the hotel. The hallways were very long and took quite a few minutes to get to our room and it was loud hearing doors opening and closing. I also expected with it being a Grand Hyatt that there would be robes in the room (ready to relax) but disappointed that there were not any. Our room was very nice but it was one of the smaller ones and there was no actual dresser (drawers in night stand) so we had bags scattered in the room. We would definitely stay again but would upgrade our room and ask for one closer to the elevators.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 6, 2014
Very Good. Starbucks a plus. Easy to get to off the Metro.
Comment from Hotel Management
Aug 8, 2014 by GuestRelationsAssociate, Hotel Management
Thank you for sharing feedback regarding your recent stay at our property. I am pleased you had an excellent stay and found our location to be very convenient. I hope we can welcome you back to Grand Hyatt Washington in the future! Brock S. - A Guest Relations Associate
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Aug 6, 2014
A nice room, the hotel is in a nice, central location, breakfast buffet was very nice, all staff members I interacted with were wonderful!
Comment from Hotel Management
Aug 7, 2014 by GuestRelationsAssociate, Hotel Management
Thank you for taking a moment of your time to provide us with such wonderful feedback! It is great to hear that you found your room to be well appointed and the staff to be extremely friendly and helpful. We hope to welcome you back to Grand Hyatt Washington the next time your travel brings you back to D.C. Brock S. - A Guest Relations Associate
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2014
Had electronic checki-in/check-out made everything so much easier! Loved the look and feel of the hotel!
Comment from Hotel Management
Aug 7, 2014 by GuestRelationsAssociate, Hotel Management
It is always great to read when our guests have an amazing experience. I am pleased you found the check in and check out process to be very convenient. You recommendation is our biggest compliment! Brock S. - A Guest Relations Associate
4 out of 5
Recommended
for Families
by A verified traveler from Florida

DC for a week

Posted Aug 5, 2014
Pros: clean and close to everything DC has to offer
Cons: only thing i would improve is the pool
Location: It is located perfect in downtown.it is walkable to chinatown, The white house, Smithsonian,The mall, and many great restaurants.
My family and I spent a week in DC and The Hyatt downtown made it awesome. It was close to many attractions by walking and having its own entrance to the metro for attractions outside DC made it great. The staff was friendly and polite. The rooms where cleaned everyday and big enough for my family of four. I will definitely come back to DC and stay at the Hyatt. The restaurants inside gave us a good variety to choose from weather it was breakfast lunch or dinner.. I highly recommend staying here for your visit to DC
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in a beautiful part of town.

Posted Aug 5, 2014
Pros: Lobby, location, bed, Starbucks.
Cons: A cheaper breakfast would be nice. Buffet was $30 a head.
Location: Most museums and White House within walking distance. 2 blocks from Metro Center elevator, 2 blocks from Ford's Theater.
I always look very hard to find issues with our hotel stays but this one was flawless. Staff was excellent in all areas, and the entire hotel was very clean and comfortable. Everything in the room was very up-to-date. There are 2 restaurants and a Starbuck's in the hotel and a dozen more places to eat within a block. Metro escalator is INSIDE the hotel! Pool is small (the "lagoon" that looks like a swim-up bar is not a pool) but the spa where it is located is nice with several well-equipped exercise rooms.
Comment from Hotel Management
Aug 14, 2014 by GuestRelationsAssociate, Hotel Management
Thank you very much for taking the time to provide us with your feedback! I am extremely happy to learn of your wonderful stay. It's nice to know the staff made you feel very welcome and that you enjoyed all the accommodations at Grand Hyatt Washington. Please come back to visit us again soon! Thanks, Danny
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Aug 4, 2014
Great location for visiting the Mall, White House, the Smithsonian museums, etc. Lots of things to do at a walking distance.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 31, 2014
Overall, very good. But they took two hours to bring an extra bed.
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Very good!

Posted Jul 27, 2014
Just bad the pool was temporary close saturday night.
Comment from Hotel Management
Jul 29, 2014 by GuestRelationsAssociate, Hotel Management
Isabelle, I am sorry to hear that the pool was not available during your stay. I hope you enjoyed your time with us. Thank you for choosing Hyatt. Regards, Paul R. - Guest Relations Associate
4 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Posted Jul 22, 2014
Hotel is about 15 minute walk from the National Mall. Numerous restaurants in the neighborhood. Parking was expensive. I think you could do better at a nearby parking garage rather than using the hotel's self-parking.