Reception

Reviews of Hilton Garden Inn Washington DC/Greenbelt

3 out of 5
Hilton Garden Inn Washington DC/Greenbelt
7810 Walker Dr, Greenbelt, MD

Reviews

8.2

Very Good

Rating 10 - Excellent. 439 out of 1000 reviews" "
Rating 8 - Good. 342 out of 1000 reviews" "
Rating 6 - Okay. 102 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the quiet and easy parking.
Stayed 1 night in Mar 2024

4/10 Poor

James

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk associate, Lisa, at checkin was very pleasant.
Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Traveled with family
Hotel was clean and up to date. Breakfast was great addition. Location was grea.
Stayed 4 nights in Feb 2024

2/10 Terrible

icesis

Disliked: Property conditions & facilities
We did not have room keys to our room. Someone had to let us in every time we needed to enter our room. I also booked two rooms and they didn't even have them on the same floor. The last time I stayed here the pool and jacuzzi weren't working. I will never book here again
Stayed 2 nights in Feb 2024

2/10 Terrible

Christy

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The key entry system was down. Forcing us to be escorted to our room each time we needed entry. The staff was very short and seemed frustrated the entire time. This was inconvenient and affected our timeline.
Stayed 1 night in Feb 2024

4/10 Poor

david

Traveled with family
Disliked: Staff & service, property conditions & facilities
very slow check in process, keys not working so had to wait for service person to let you in room. Noisy at night.
Stayed 1 night in Feb 2024

8/10 Good

Sharmane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 3 nights in Dec 2023

6/10 Okay

Jamila

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall is not a bad stay but my room was not clean or refreshing at all. we had stay there 2 night 3 day. I ask the cleaner on our floor she say i have to call downstairs i felt that was a bit much i pay for the full service experience when i come backin my room it should have fresh towel and the trash should have been dispose and it was not plus i had my kids there poor service
Stayed 2 nights in Jan 2024

8/10 Good

James, Greenbelt

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kiante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Sharmane

Stayed 3 nights in Dec 2023

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

6/10 Okay

Shronda

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There was an unpleasant odor on the first floor of the property. It seemed that maybe it was coming from the gas fireplace, but I'm not sure. But at one point I placed a towel in front of my door to prevent that odor from drifting into the room. The front desk staff was underwhelming. There were times I had to wait a long time at the desk for staff to come from the back. One time, there was no one around and even when I called the front desk, there was no answer.
Stayed 2 nights in Dec 2023
Response from Michael & Team on Jan 29, 2024
Dear Shronda, we sincerely appreciate your feedback and while we do our best to always deliver a rewarding experience for our guests, occasionally we do fall short and I'm truly sorry you left unhappy. It is only through feedback such as yours that we are able to maintain and continue improving the level of service that our guests have come to expect from us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Dec 2023

8/10 Good

Sharmane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very nice, with the exception of one gentleman, I can’t think of the 2 young ladies names at the front desk, they were awesome. Housekeeping was extremely snappy as I tried to ask for a towel when she was in the next room cleaning. I will definitely return.
Stayed 5 nights in Nov 2023

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Shareeda

Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than marriott
The staff was very helpful in accom. A dating for me. It was a very short sta but anything that I asked for they made sure that I was able to get it
Stayed 2 nights in Nov 2023

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Property and rooms were well maintained. Desk and other staff were helpful and friendly.
Stayed 1 night in Dec 2023

8/10 Good

JOSEPH

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice, room clean & comfortable. The front desk could have been more friendlier.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great first night elevator was moving slow other than that my stay was excellent
Stayed 3 nights in Nov 2023

4/10 Poor

Gary

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hot tub
We chose this hotel because it had a hot tub,but that did not work. It doesn’t say that on your website our sink was leaking,we fixed that,we had no shampoo. I had went to the front desk and told him all this and asked if we could get an upgrade or something else because we are paying for amenities that we can’t use. Not a good overall experience. I will but a review on yelp and all
Stayed 2 nights in Nov 2023

8/10 Good

Pamela

Stayed 1 night in Nov 2023

2/10 Terrible

Nicole

Disliked: Cleanliness, property conditions & facilities
Hot water didn’t work.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

ERNEST

Stayed 2 nights in Nov 2023

8/10 Good

Stacey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place clean
Stayed 2 nights in Nov 2023

6/10 Okay

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel
Pool was closed. Very disappointing
Stayed 1 night in Oct 2023

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. I loved the breakfast and the kitchen/hospitality team was so amazing!
Stayed 4 nights in Oct 2023

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Linda S

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very poor customer service!
We were looking for a relaxing overnight stay as we traveled through Maryland. We arrived at about 7 pm. Our room was directly above the banquet room in which a very loud and boisterous event was being held. Finally at 10 pm, the noise stopped. 8 a m the next morning the event as well as the noise continued. The inconvenience could have very easily been avoided by booking the rooms that would be bothered by noise to those who were attending the event. When I brought the problem to the attention of the management, I was told they have no idea who was going to be attending the event. Anyone who knows anything about the hospitality industry, knows that when an event is booked, a block of rooms are also made available. The hotel room was great as far as furniture and cleanliness, customer service is awful. Will not be staying again at this location!
Stayed 1 night in Oct 2023

2/10 Terrible

Gifty

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not good , looks old and uncomfortable , bad was very uncomfortable
Stayed 1 night in Sep 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Other than not having my room ready before 5pm, it was a nice stay
Stayed 2 nights in Oct 2023

10/10 Excellent

He

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

David, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s really good?

10/10 Excellent

Zalika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints!
Stayed 2 nights in Oct 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to U Md
We stayed here while we visited U Md. It was very convenient, easy to get to driving on unfamiliar roads and close to many restaurants and shops.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay always Excellent friendly staff
Stayed 1 night in Sep 2023

6/10 Okay

Jodi

Traveled with family
Liked: Cleanliness
Front desk people were nice. There were no safes in the rooms. They said they would bring me one but never did. Door was very difficult to lock. It was an OK stay but I’d probably stay somewhere else next time.
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Cindy

Liked: Staff & service, property conditions & facilities
Room was spacious & quiet.
Stayed 2 nights in Sep 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location if you don’t want to spend the extra money to stay in DC. Some interesting tourist spots nearby like NASA Goddard Visitor Center. Nothing fancy, but nice to not have to worry about paying for parking etc.
Stayed 1 night in Sep 2023

10/10 Excellent

Rick

I would especially like to thank Shafaa and Krunal for helping us with our arrival. Our flight was delayed 6 hours and we couldn’t check in until 5:00 a.m. the next morning. They made adjustments to our reservation because of the inconvenience and made sure we had a room that was ready for us when we arrived. We had a great experience and are grateful for such a wonderful staff.
Stayed 2 nights in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t not like there being no USB ports in the rooms.
Stayed 1 night in Sep 2023

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Gi Gi’s chicken wings are delicious. They are a must try if you stay here.
Stayed 2 nights in Sep 2023

2/10 Terrible

Darroll

Disliked: Amenities
Car was vandalized
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was Excellent
Stayed 3 nights in Sep 2023