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Reviews of The Alexandrian Old Town Alexandria, Autograph Collection

4 out of 5
The Alexandrian Old Town Alexandria, Autograph Collection
480 King St., Alexandria, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1002 reviews" "
Rating 8 - Good. 238 out of 1002 reviews" "
Rating 6 - Okay. 98 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Justin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Manuel, Fredericksburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has excellent staff and a little older hotel, but it is a great experience.
Stayed 2 nights in Apr 2024

6/10 Okay

Stacey Della

Traveled with family and small children
Disliked: Cleanliness
The hotel, lobby and restaurant are beautiful! The rooms are lacking. Scuff marks and holes in walls, dirty bathroom with hair in tub and on shampoo bottles. Beds are without comfy bedding, thin duvet. Area is fantastic, but wouldn’t recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Always stay here. Great room near everything
Stayed 1 night in Apr 2024

8/10 Good

william

Traveled with partner
Liked: Cleanliness
Breakfast in hotel restaurant was bad. Bathroom sink was clogged. Barking dogs is not cool man.
Stayed 5 nights in Mar 2024

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and wonderful area and restaurant on site is great.
Stayed 2 nights in Mar 2024
Response from Sam Shaheen on Apr 3, 2024
Dear Valued Guest,Thank you for sharing your kind and positive review following your recent stay with us here at the Alexandrian Hotel.I am glad to learn that you enjoyed your stay with us and you were so happy with the location of the hotel, the old town area and the restaurant at the hotel.Best Regards,Sam ShaheenArea Director Of Rooms Morrison House& The Alexandrian Hotels

8/10 Good

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam Shaheen on Apr 2, 2024
Dear Valued Guest,Thank you for rating your recent stay at the Alexandrian Hotel as 4/5 and I hope you had a wonderful stay with us.

8/10 Good

Kapil

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Being historic, the hotel is old - which is a great unique value proposition but lot of things are swept under the rug - bathroom sink did not drain well, the flooring in the bathroom was lousy in the corners, top floor rooms (we had 2 rooms) do not have full windows so, it got gloomy. These are the could be improved bits and hence the value to cost IMO is not great. The staff is simply amazing! - punctual, professional, always helpful. The lobby is nice and has a fireplace for winter days. The walking score to waterfront & shops is pretty great. Parking is convenient. We did fell safe and enjoyed the time.
Stayed 2 nights in Mar 2024
Response from Sam Shaheen on Mar 29, 2024
Dear Valued Guest ,Thank you for sharing your experience following your recent stay with us here at the Alexandrian Hotel and I am thrilled to learn that you had a wonderful stay with us and our staff is amazing and we will share your kind comments with the team.We take all your constructive feedback very seriously and It is an opportunity for us to improve and elevate our product and service.Please let me know if there is anything else I may help you with.Best Regards,Sam Shaheen Area Director Of Rooms Morrison House & The Alexandrian Hotels

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in an excellent location in Old Towne Alexandria. My room was lovely with beautiful linens, a big bathroom and a quiet location. The staff was very kind, helpful and knowledgeable about the area. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Sam Shaheen on Mar 20, 2024
Dear Valued Guest,Thank you for taking the time to share your positive feedback following your recent stay with us here at the Alexandrian Hotel.I am glad to learn that you enjoyed your stay with us and happy with the staff service at the hotel.Best Regards,Sam ShaheenArea Director Of Rooms Morrison House & The Alexandrian Hotels

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience from the minute we walked in. Thank you
Stayed 2 nights in Mar 2024
Response from Sam Shaheen on Mar 20, 2024
Dear Valued Guest,Thank you for taking the time to share your positive feedback following your recent stay with us here at the Alexandrian Hotel.I am glad to learn that you enjoyed your stay with us and had an amazing experience from the minute you walked in. I will share your experience with our staff and senior leadership!Best Regards,Sam ShaheenArea Director Of Rooms Morrison House & The Alexandrian Hotels

8/10 Good

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we visit Alexandria. However, this weekend, we were given an attic room that was spacious but devoid of character (decor) and had only one tiny window with blinds that malfunctioned. It was near a loud humming noise that I eventually slept through. The blinds were only somewhat repaired after we inquired. Friday night front desk was outstanding. Wish every hotel had a super helpful and welcoming team like that. For the money, it was subpar. But, I know they have better rooms, so I will come back. I need to bring my dog. The canine guests looked pretty happy!
Stayed 1 night in Mar 2024
Response from Sam Shaheen on Mar 20, 2024
Dear Valued Guest,Thank you for sharing your experience at the Alexandrian Hotel and I am glad to learn that the front desk did a wonderful job when you arrived at the hotel.All your comments mentioned in your feedback will be shared with the concerned leaders and ensure corrective actions are taken. Best Regards,Sam Shaheen Morrison House & The Alexandrian Hotels

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and attentive staff. I greatly appreciated the care Bezat and Betty took to make our stay enjoyable!
Stayed 1 night in Mar 2024
Response from Sam Shaheen on Mar 20, 2024
Dear Valued Guest,Thank you for sharing your positive experience at the Alexandrian Hotel.I am very pleased to learn our staff did a wonderful job in particular Beza and Betty who are truly great assets at the hotel and I will personally ensure they will be recognized for the outstanding job they extended to you. Best Regards,Sam ShaheenArea Director Of Rooms Morrison House & The Alexandrian Hotels

6/10 Okay

JAMES

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice. The front desk staff let me check in early, and was accommodating. One thing that I did not like was the charge for a destination fee. Essentially, I was forced to use their restaurant twice, and that was awful. If I have to return, I will think twice about staying here because of that.
Stayed 3 nights in Mar 2024
Response from Sam Shaheen on Mar 20, 2024
Dear Valued Guest,Thank you for sharing your positive feedback following your recent stay at the Alexandrian Hotel.I am glad to learn that you enjoyed your stay with us and that our staff was able to accommodate your early check-in request.The destination amenity fee is 25 per day, you will get free enhanced wifi and 25 food credit when you dine in for breakfast or dinner.Please let me know if there is anything I may help you with.Best Regards,Sam ShaheenArea Director Of Rooms Morrison House & The Alexandrian Hotels

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly kind and informative while helping us prep for our first visit (navigate parking, early check in, and even just finding a wine bottle opener on a Sunday night). Beautiful decor and style to match a gorgeous colonial area, walking distance to too many restaurants and shops to get to if you had two weeks to invest. Many thanks for a great stay.
Stayed 1 night in Mar 2024
Response from Sam Shaheen on Mar 20, 2024
Dear Valued Guest,Thank you for sharing your amazing experience at the Alexandrian Hotel and very pleased to learn that our staff was kind and informative. I will personally make sure they will be recognized for the outstanding job they provided to you upon arrival.Best Regards,Sam ShaheenArea Director Of Rooms Morrison House & The Alexandrian Hotels

6/10 Okay

Travis, stanardsville

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No vending machines or any way to get a drink or snack if the restaurant is closed.
Stayed 1 night in Feb 2024
Response from Sam Shaheen on Mar 24, 2024
Dear Valued Guest,Thank you for sharing your constructive feedback at the Alexandrian Hotel. We take all your comments very seriously and we are currently working on opening our restaurant and bar 7 days a week sometime very soon instead of 6 days. We will share all information online once It is confirmed.Best Regards,Sam Shaheen

10/10 Excellent

George

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Bar and dining was closed when we arrived, 10pm.
Stayed 1 night in Feb 2024
Response from Sam Shaheen on Mar 24, 2024
Dear Valued Guest,Thank you for rating your recent stay at the Alexandrian hotel as 5/5 and very pleased to know that you had a wonderful stay with us.We appreciate your feedback concerning the bar operations hours. Best Regards,Sam Shaheen

8/10 Good

Caleb

Traveled with partner
Liked: Cleanliness, staff & service
Had some noise coming from ceiling in our room, not sure what it was but it was happening all night. Otherwise the hotel is really nice and great location. Parking isn't too bad but DO NOT drive a tall vehicle in there. I think the max height is under 6 ft. The Wi-Fi wasn't free which I thought was the most annoying part.
Stayed 1 night in Feb 2024
Response from Sam Shaheen on Mar 24, 2024
Dear Valued Guest,Thank you for sharing your candid and frank feedback and review following your recent stay with us here at the Alexandrian Hotel.We take all your comments very seriously and will share them with the concerned leaders to ensure corrective actions are taken.Best Regards,Sam Shaheen

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old beautiful and convenient to the area highly recommend it
Stayed 1 night in Feb 2024
Response from Sam Shaheen on Mar 24, 2024
Dear Valued Guest,Thank you for sharing your positive review and feedback.Your feedback is very important for us to improve our service.Best Regards,Sam Shaheen

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful older hotel in old town Alexandria, in walking distance to everything.
Stayed 1 night in Feb 2024
Response from Sam Shaheen on Mar 24, 2024
Dear Valued Guest,Thank you for sharing your positive review and feedback.Your feedback is very important for us to improve our service.Best Regards,Sam Shaheen

10/10 Excellent

Avril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

James

Stayed 2 nights in Jan 2024
Response from Sam Shaheen on Mar 24, 2024
Dear Valued Guest,Thank you for rating your recent stay 5/5 and glad to learn that you had a great stay with us .Best Regards,Sam Shaheen

10/10 Excellent

LLOYD, Stafford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location

2/10 Terrible

Farah

Stayed 1 night in Jan 2024
Response from Sam Shaheen on Jan 8, 2024
Dear Valued Guest,Thank you for staying with us at the Alexandrian Hotel. You rated your recent stay as 1/5 and we would like to check with you about your stay, how was it, and if you encountered any issues during your stay and we were not made aware of it. We care about our guest experience and we would like to get more details about your stay!Best Regards,Sam Shaheen Area Director of Rooms Morrison House & The Alexandrian Hotels

10/10 Excellent

Wynette

Traveled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Avril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Lucie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
December 31st reservations. Upon arriving at the hotel parking garage we discovered there was absolutely NO vacant parking spaces. We learned that free public fireworks were taking place and that people watching the fireworks with no hotel reservations were using parking spaces intended for hotel guests. It was more than disappointing. Other than that our hotel stay was excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Fredrick

Business traveler
Disliked: Property conditions & facilities
Starting to charge mandatory “credit” for food at restaurant, etc. I find that very off-putting. Since I travel their for work often I think I’ll have to find another place. They’ve consistently gone downhill in my opinion over the past few years.
Stayed 1 night in Dec 2023

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. It has charm. Not sure why some of the negative reviews about it.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea, harrisburg

Stayed 3 nights in Dec 2023

10/10 Excellent

Denise

Stayed 1 night in Dec 2023

10/10 Excellent

Samantha Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sam Shaheen on Mar 24, 2024
Dear Valued Guest,Thank you for rating your recent stay at the Alexandrian hotel as 5/5 and very pleased to know that you had a wonderful stay with us.Best Regards,Sam Shaheen

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sam Shaheen on Mar 24, 2024
Dear Valued Guest,Thank you for rating your recent stay at the Alexandrian hotel as 5/5 and very pleased to know that you had a wonderful stay with us.Best Regards,Sam Shaheen

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of inconsiderate dog owners
On the second night of our stay we had an issue with the dogs that were in the room next to ours. We returned from dinner to barking that we figured would stop over time. After an hour and a half, contacted the front desk and were told they would try to contact the occupants. An hour later my husband went to the staff at the front desk and was told they had not heard from occupants. Forty five minutes later, at 10:15pm I went to the front desk and was told they had tried the contact numbers for the occupants, got voicemails, left messages but they were being ignored. I told the staff that I either needed a different room or we were leaving, we would not be able to sleep due to the dogs. The staff found us another room, and at 10:30 at night we packed up all our stuff and moved. The dogs clearly had separation anxiety and their owners who were out for the evening , leaving the TV on to console the dogs, were inconsiderate of other guests
Stayed 2 nights in Dec 2023

6/10 Okay

Eilish, yonkers

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is very very basic hotel with limit services .. rooms on king street side was extremely noisy could hear everything from street .. diff need to update windows and also the heat/air units unreal loud … also do not use hotel parking as lot bossier hotel only $10 per day .. street park east also ..
Stayed 3 nights in Nov 2023

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it...
Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Mustafa out front was awesome.
Stayed 1 night in Nov 2023

10/10 Excellent

Avril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Nov 2023

8/10 Good

Lynn

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

CHRISTOPHER, Gaithersburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk operations.

8/10 Good

Lisa, Berryville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Matthew

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very unhelpful. Hotel was a tad bit overpriced for the size of the room and amenities.
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reason of hotel selection
Very convenient main reason of selecting the Alexandrian.
Stayed 7 nights in Oct 2023

10/10 Excellent

Avril

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property and only place I stay when I’m Alexandria
Stayed 1 night in Oct 2023

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy Ac/Heat
This is our third stay here right in the middle of King Street short walk to everything! We were here for our Anniversary for one night room was nice size with balcony only complaint was the ac/heat it was extremely loud when it came on enough to wake you up ended up turning it off.
Stayed 1 night in Sep 2023