Ratings based on 735 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Fire Alarm and evacuation at No Extra Charge

Posted Sep 8, 2014
Pros: The people who work there. Very nice and very professional
Cons: Store for incidentals
Location: The White House and National Mall are just a short walk to the south. There is also a Metro station located just a few blocks away was well.
Check in was easy. Great location. The front desk and concierge were very nice and helpful. We walked or took the Metro to everything we wanted to do. Would have been nice if there was a hotel store to get incidentals. Not the end of the world because there is a CVS right down the street. Great restaurant next door but a bit pricey. No television in the bar. On the downside, one of our damp towels were rolled back up and put back for use in the bathroom. We had to evacuate on Saturday night for awhile because the fire alarm went off twice. No problem. We walked to the hotel next door and watched the game in the bar until we could return. I'd consider staying here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel, excellent locatiion, friendly sta

Posted Sep 8, 2014
Pros: clean, quiet, secure
Cons: Need to have better...easier..access to an ice machine Need to have a microwave and a refrigerator in every room.
Location: Excellent location and hundreds of things to do
Good stay. Very convienient to the rest of the city
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario,Canada

Great hotel stay.

Posted Sep 3, 2014
Pros: Location, staff and service were all great.
Cons: Shuttle direct to airport would be good.
Location: It was within walking to two great restaurants-Siroc and a southern style one.
We stayed three nights on labour day weekend. The staff were very helpful with information and extra services , like late check out and holding bags. The concierge staff were great in arranging a tour for the next day and recommending restaurants. The room was very stylish and comfortable, especially beds! In house restaurant was very good . We also enjoyed the jazz bar at night.
Comment from Hotel Management
Sep 5, 2014 by Cheraz Ecker, Hotel Management
Dear Laura, It was great to read how wonderful you found our team members in all areas. They work so hard to ensure memorable experiences for our guests and it is exciting to hear that they accomplished that for you. Thank you for all the positive remarks and it's wonderful to know that you found our beds to be supremely comfortable. Thank you for staying with us and taking the time to share your feedback. We look forward to welcoming you again the next time you are in DC. Warm regards, Justin Adam
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice staff...close to White House

Posted Aug 21, 2014
Staff was great. Very nice rooms. Location close to White House.
Comment from Hotel Management
Aug 29, 2014 by Cheraz Ecker, Hotel Management
Dear guest, Thank you for staying with us and taking the time to share your experience. We are happy to know that you had a wonderful visit at the Loews Madison Hotel and that our staff exceeded your expectations. We look forward to welcoming you again the next time you are in DC. Sincerely, Justin Adam
5 out of 5
Recommended
for Business Travelers
by A verified traveler from New York, NY

Great location! Great price! Great bed!

Posted Aug 20, 2014
Pros: The bed and the bathroom - very upscale
Cons: coffee maker in the room
Location: near Metro, the White House, the National Mall, DuPont Circle. Tons of restaurants, and across the street from Peet's
I was very pleased with Loew's Madison! Great location from the Metro, the monuments, the White House and DuPont Circle. I arrived before noon, and there was no issue with early check in. The room was nicely appointed, great bed and fantastic bathroom (with my favorite Davine's products). There isn't a coffee maker in the room, but there is a coffee shop off the lobby. The staff was lovely, especially conceirge. I had two nice meals at PostScripts. The room had a corkscrew! Great touch as I like to pick up a bottle of wine for my room on my trips. I had an afternoon train on my departure date and the staff allowed me to check out a bit later so that I could go to breakfast in Georgetown and walk around a bit. No rush from them. This hotel has partnered with Fiat and you can get complimentary rides within 3 miles, but you need to book ahead. I will definitely stay here when I return to DC.
Comment from Hotel Management
Aug 29, 2014 by Cheraz Ecker, Hotel Management
Dear Jen, Thank you so much for staying with us and for the glowing review. We are so happy to hear that all aspects of your experience were wonderful. Thank you for mentioning our central location, very convenient to all that DC has to offer. We appreciate you pointing out our wonderful Starbuck's Barista in the lobby and our partnership with FIAT. We agree about setting up reservations with FIAT ahead of time, as this has become a very popular amenity. We also opened a new restaurant recently, Rural Society by celebrity chef Jose Garces, that you will have to try the next time you are in DC. We do recommend reservations for that as well because lunch and dinner fill up fast. We are delighted to hear that you will be staying with us again and we look forward to welcoming you back real soon! Warm regards, Justin Adam
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great experience at the Madison.

Posted Aug 20, 2014
Pros: The hotel was beautiful, well kept and clean. The room was more than adequate in size and the staff was very pleasant and helpful.
Cons: Refrigerated in-room drinks and snacks are available, however, they are very expensive. No ice machines or in room coffee maker.
Location: Less than four blocks from the White House and only a few blocks from the subway/Metro.
Spent four nights at the Madison recently and had enjoyed my stay still the Loews Madison hotel.
Comment from Hotel Management
Aug 29, 2014 by Cheraz Ecker, Hotel Management
Dear Mario, Thank you so much for staying with us and the fantastic review. We are delighted to know that you had a wonderful experience at our hotel and we look forward to welcoming you back anytime your travels bring you to Washington DC. Warm regards, Justin Adam
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Elegant hotel near White House

Posted Aug 18, 2014
This is a beautifully decorated, immaculately clean, upscale hotel. Front desk is extremely helpful and polite. Excellent restaurant on site.
Comment from Hotel Management
Aug 29, 2014 by Cheraz Ecker, Hotel Management
Dear CT, We are happy to hear that you found our hotel to be fantastic in all areas. From service to cleanliness to our on-site restaurant Rural Society, our team works hard every day to create the experience you encountered. Thank you for staying with us and sharing your feedback. We hope to welcome you again soon. Sincerely, Justin Adam
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

DC weekend

Posted Aug 12, 2014
Pros: Very well kept property in a great area. Never felt unsafe walking anywhere.
Cons: Parking fees were high for the area, will make other arrangements next time. In room coffee makers or coffee station in lobby. Deliver newspapers.
Arrived at 11:00 am and we planned on parking and checking our luggage with bellman, desk clerk told us our room was ready and we checked in! What a great way to start our weekend. The room was very nice, very clean also. All employees were very pleasant. We liked the location, having said that we enjoy walking. It is about 1.5 miles from most museums, but an easy walk, The area surrounding the hotel had a great deal of restaurants, bars and a Whole Foods. We would stay again.
Comment from Hotel Management
Aug 29, 2014 by Cheraz Ecker, Hotel Management
Dear WAG, Thank you for staying with us and sharing your experience. I was happy to learn your room was available for early check-in. We recognize the huge benefit this is for guests arriving early and we do our best to accommodate. We are glad to know that you took advantage of our great location and were able to see all that DC has to offer. We are excited to know that you will stay here again the next time you are in DC. We hope to welcome you back again soon. Sincerely, Justin Adam
5 out of 5
Recommended
for Everyone
by A verified traveler

Highly recommended.

Posted Aug 10, 2014
We loved everything about it. The room was great. The staff was awesome. Definitely will stay there again.
Comment from Hotel Management
Aug 12, 2014 by Cheraz Ecker, Hotel Management
Dear Dave, Thank you so much for all the positive comments about your experience with us. We were delighted to hear that you loved everything about our hotel and the service our team members provide. Thank you for staying with us recently and we look forward to welcoming you back the next time you are in Washington DC. Sincerely, Cheraz Ecker
3 out of 5
by A verified traveler

Loews Madison DC

Posted Aug 7, 2014
This was the trip from hell with regards to this hotel. I booked all portions thru Expedia and specifically booked a type of room. When we arrived I was told that they didn't have that room but would put me in a lesser room but would not credit me for the difference. There was no pleading my case, it was take it or go somewhere else. Won't ever stay here again or recommend to anyone.