Ratings based on 1,065 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Orange, NJ

Clean and Comfortable in a Central Location

Posted Jun 23, 2015
Loews Madison is a terrific hotel for both business and leisure travel. The central location, comfortable rooms and helpful staff made our weekend stay very enjoyable. Only knock is the parking. Outrageous at $50 overnight.
Comment from Hotel Management
Jun 30, 2015 by Justin, Hotel Management
Dear Guest, Thank you so much for staying with us and sharing your 5 star review! We are very happy to hear that you recommend our hotel for both business and pleasure. It's great to know that you enjoyed our central location and found it to be perfect for everything you wanted to see and do in DC. I'm sorry that you found our parking to be expensive. We understand that $50/night can seem expensive but I can assure you we do rate shops multiple times per year to ensure we are in line with other local hotels. Our team is happy to speak with any future guests about parking options in the area and discuss the pros/cons of each to help our guests make the best parking decision for their situation. Thank you again for staying with us and we look forward to welcoming you back soon. Warm regards, Justin Adam
5 out of 5
Recommended
for Everyone
by A verified traveler from richmond va

Awesome choice

Posted Jun 22, 2015
Very comfortable, awesome restaurant attached from Argentina.
Comment from Hotel Management
Jun 30, 2015 by Justin, Hotel Management
Dear Guest, Thank you for staying with us and sharing your experience and opinion of us as an Awesome Choice. We are very happy to know that you were extremely comfortable during your stay with us and that you had a chance to try out Rural Society. It's great to know that you found it to be a wonderful restaurant. Thank you for staying with us and we look forward to welcoming you again soon. Warm regards, Justin Adam
5 out of 5
Recommended
for Everyone
by A verified traveler

The place in Washington

Posted Jun 19, 2015
Pros: Le service à la clientèle est parfait, le concierge fut d'un service à la clientèle hors pair
Location: à 5 minutes à pied de la Maison Blanche et à 15 minutes de taxi de GeorgeTown
Excellente expérience! Je recommande cet hôtel! Le personnel est très sympathique. Nous avons été très bien servit.
Comment from Hotel Management
Jun 30, 2015 by Justin, Hotel Management
Dear Guest, Thank you so much for staying with us recently and sharing your feedback. We are delighted to hear how wonderful you thought our team was and that you would highly recommend our hotel to anyone. We appreciate you choosing Loews Hotels and look forward to welcoming you again should your travels bring you back to the DC area. Warm regards, Justin Adam
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 18, 2015
Appreciated Jorge at the curb and the gentleman behind the desk was excellent as well (don't have my notes but name started with Sv..).
Comment from Hotel Management
Jun 20, 2015 by Justin, Hotel Management
Dear Guest, Thank you for staying with us and sharing your 5 star review! I'm delighted to know that everything about your stay was wonderful. Thank you for mentioning Jorge and our Front Desk agent Svetlin. We will be sure to recognize both team members for their outstanding service. We look forward to welcoming you back the next time you are in Washington DC. Warm regards, Justin Adam
2 out of 5
by A verified traveler from Ohio

Very Disappointing

Posted Jun 17, 2015
Pros: location
Found rotten goose egg under dresser. Room was dirty. Housekeeping did not bring towels until requested. Given wrong directions to timed event. Was led to beleive there would be upgrades or added amenities with hotel and there were not. Parking was expensive. No coffee maker, refrigerator in very small crowded room. Manager did try to appease, gave free breakfast and late checkout. Would not stay there again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent staff

Posted Jun 16, 2015
Pros: Staff and design. Restaurant.
Cons: A/C unit noise
Location: It's DC! History, museums, city life, sports, arts, everything.
Staff was very friendly. Impressed by the service.Our room did have loudness of the roof A/C unit. Was a bit annoying.
Comment from Hotel Management
Jun 20, 2015 by Justin, Hotel Management
Dear Guest, Thank you for staying with us recently and taking the time to share your 5 star review! We are delighted to know that our team made your stay wonderful. They work so hard every day to take care of our guests and it's great to hear the wonderful service they provided you. I apologize that you were annoyed by exterior noise. For future stays, please bring opportunities to our attention while you are on property so that we may make other accommodations to ensure your comfort. Thank you again for staying with us and we look forward to welcoming you the next time your travels bring you back to DC. Warm regards, Justin Adam
4 out of 5
Recommended
for Families
by A verified traveler from SC

Wonderful location, great staff!

Posted Jun 9, 2015
Cons: No turn down service as stated and not enough shampoo, etc for number of people staying in the room. Otherwise great.
Location: 10 minutes from White House, 5 minutes from Dupont Circle neighborhood restaurants, Embassy Row, etc. Great
Great location, wonderful staff and luxurious accommodations. Perfect retreat after long days of sight seeing adventures. Nice walks to neighborhood restaurants. Ten minute walk from White House and a bit longer from museums. Comfy beds, etc.
Comment from Hotel Management
Jun 14, 2015 by Justin, Hotel Management
Dear Guest, Thank you for staying with us and taking the time to share your thoughts. We were delighted to read how great you found our location, team members and accommodations. It's fantastic to know that you were able to take advantage of our central location and that it was the right place for you to get out and see all that you wanted to in our nation's capital. Thank you again for staying with us and we look forward to welcoming you back soon. Warm regards, Justin Adam
4 out of 5
Recommended
for Couples
by A verified traveler

A short walk from The White House

Posted Jun 8, 2015
Pros: Very smart
Cons: Tea coffee in room.
A lovely smart hotel but slightly impersonal. Very busy reception area. No tea or coffee making facilities in rooms. Close to good coffee shops though . Very central base for exploring or business.
Comment from Hotel Management
Jun 14, 2015 by Justin, Hotel Management
Dear Guest, Thank you for staying with us and sharing your review. Its great to know that you found our hotel to be lovely, though I am disappointed to hear that you found some team members to be impersonal. Our team prides itself on being warm and friendly and I apologize that you did not get that perception from everyone. As for coffee and tea, you are right, we do not have this in guest rooms. However, we do provide complimentary coffee and tea in the lobby from 5am-7:30am as well as having a Starbuck's Barista in the lobby open from 6am-1pm. Thank you for staying with us and we look forward to welcoming you again soon. Warm regards, Justin Adam
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton,Alberta Canada

Nice local close to the metro and the white House

Posted Jun 7, 2015
Pros: the location and the staff
Cons: not much
From our check in to the time we left we were treated like kings. the staff were super friendly and helpful. the hotel was clean and well taken care of. everything we asked for we got with no problems. room service,concierge,restaurant and all other amenities were very satisfactory. we were always greeted with a smile and made to feel at home. if i ever go back to Washington D.C. i would stay at the Leows Maddison well worth the money. good job to the staff you Nailed it. Frank
Comment from Hotel Management
Jun 14, 2015 by Justin, Hotel Management
Dear Frank, Thank you for staying with us recently and taking the time to share your 5 star review! I am delighted to learn that you found our hotel to be incredibly clean and our team to be wonderful. We are always excited to hear from guests that truly had a memorable experience and knowing that our team helped be a part of it is truly what keeps them going. Thank you for all the kind words and recommendations. We look forward to welcoming you any time you are in DC. Warm regards, Justin Adam Director of Operations
3 out of 5
by A verified traveler

It's not worth the money.

Posted Jun 7, 2015
The valet parking they charge for 59 dollar a day. This is the most expensive valet parking that I have ever heard about! The hotel room is soso. The air conditioner machine keeps running outside of the room and it was so noisy.
Comment from Hotel Management
Jun 13, 2015 by Justin, Hotel Management
Dear Guest, Thank you for staying with us recently and taking time to share your experience. I apologize if you feel that our valet parking was too expensive. I can assure you that we do rate checks multiple times per year to our competitive hotels to ensure our pricing is in line. We are also happy to provide numerous options for parking in the area with the pros and cons to each so that our guests may make the choice that best suits their needs. I am sorry that you found the AC to be noisy and inconvenient. I truly apologize for any discomfort this may have caused you during your visit. Thank you again for staying with us and I do hope you will give us an opportunity to host you again in the future. Warm regards, Justin Adam