Ratings based on 392 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from West Palm Beach, Fl.

The hotel was beautiful and staff were very friend

Posted Sep 23, 2014
Cons: The bar area could have been bigger
The hotel is about a 5 minute walk to see all the sights in DC. Would recommend it to everyone!
5 out of 5
Recommended
for Couples
by A verified traveler from CT

Exceptional staff and facilities.

Posted Aug 23, 2014
We found everyone at the Mandarin to be exceptional, from the maids and bell staff to the wait staff and concierge. They all went well beyond the call of duty to make our stay perfect. The location was just wonderful. There was easy access to all the sites and we found many, walk-able. The concierge will have several recommendations, contacts and discounts for pleasure and business travelers. One of, if not the best in town.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Beautiful and Quiet

Posted Aug 15, 2014
If you want to stay at a quiet and peaceful hotel away from the hustle and bustle of the city, keep this hotel in mind. It is very peaceful and beautiful. Not the best choice for kids. You also have to pay for WiFi which seems outrageous when you think of the room price. Parking is expensive too. But overall, a very nice choice.
5 out of 5
Recommended
for Everyone
by A verified traveler from west Virginia

Weekend in Washington

Posted Aug 10, 2014
Pros: The service, the room, the spa
Service and facilities were wonderful. The location was somewhat out of the way, and there are no significant restaurants close by.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel with nice views...

Posted Jul 20, 2014
Had such a wonderful experience at this hotel! Beautiful views from the room and within walking distance to the museums and monuments.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Perfect hotel for visiting the Mall

Posted Jul 6, 2014
Wonderful hotel, just a couple of blocks from one end of the Mall, everything is within walking distance. And of course, there is the Mandarin Oriental luxury! Can't wait to be back in August
3 out of 5
by A verified traveler

Posted Jun 25, 2014
There was no WIfi in the room given the pricing of the room..we were dissappionted!!
3 out of 5
by A verified traveler

Close to the National Mall...walkable

Posted Jun 17, 2014
Pros: The bathroom was great, and everything outside of the room was very luxurious, however the room was a standard room you would stay in at any hotel.
Location: The location of this hotel is the only way I could somewhat justify the price, almost everything is within walking distance.
The room was unremarkable, and considering the price this is very disappointing. Don't go by the pictures the website shows, these are very misleading and may not be what you get. I'm sure the images we were showed when making our reservation existed somewhere in the hotel, just not in the room we were in. If proximity to the monuments and Smithsonian are important than this hotel may work for you.
2 out of 5
Recommended
for Business Travelers
by Sean Egnew from Germantown md

Not what I expected...

Posted May 30, 2014 on Hotels.com
It was Memorial Day weekend and I wanted to eat at a nice restaurant and drink without driving so I booked the mandarin since I wanted to try their brunch the next day! By the time we got to the hotel it was like 1am....we were kinda typsy and wanted to chill. The room seamed a little warm so I put the temp to 65 and we passed out.....only to wake up at 8am in like 90 degree heat...I also noticed that there was a ice bucket in the room that was filled with water meaning whoever cleaned the room left the last people ice bucket for us....that was off putting to say the least. So....we go downstairs to eat and I stop by the front desk...I explain to the girl that I'm not happy with the room....apparently the ac only works intermittently and mostly not working....and I tell her the room was not fully cleaned...she says why didn't you tell us when you checked in.....I'm like we were drunk...the last thing I had the energy to do was change rooms etc...plus I figured the ac would eventually work once I set it. I've been meaning to stay at this hotel for quite some time...I've stayed at many others around the globe and they have always been amazing....this one not soo much. It's just a normal hotel and not as visually stunning and vibrant as the others. I tell her that I'm not seeing the value in. $400 a night with these conditions...and it felt like they put us in one of there smallest rooms as well (seeming more typical when using buying service for booking) I felt they shouldn't even charge me for the room since it was not clean and the ac was not working....but she says since it was thru hotels .com they cannot refund...they did however eat my valet parking and give us free brunch....which was nice but we went to the restaurant I guess during breakfast to brunch transition and there seemed to be a huge disconnect....no host...and the waiters and waitress' were just busy taking care of there current customers....we just stood at where there would normally be a host and waited for like 10 min....no greeting no acknowledgement....until finally a waitress came up to me and another couple waiting behind me and said they were closed for the next hour ??? Lol...it's Sunday at 11am...people are hungry...your telling me we can't eat anything? Then a mgr I guess walks up and starts trying to appease the couple behind us even though we were waiting before them...and starts taking an order from them and doesn't even acknowledge us...until we start to walk back to the lobby....all I'm saying is between the room being smoldering hot...the uncleanliness and the lack of cohesion between the staff and lack of direction about things that would be predictively be happening with guests etc...this place needs to up there game tremendously. Just when I thought wow this sucks we have to wait an hour to eat now...I thought let me get a cup of coffee...in the lobby there was a bar and there were like 6 coffee pots on it so I ask the guy behind the bar if we can get coffee and he says right in front of you! Only to put my cup under 5 of them and find they are empty,.. Except the last....the disaster just continued all the way to the coffee...lol....brunch was nice when we finally did get seated in the courtyard and the service was very good as well. Unfortunately I don't see myself staying here again due to soo many inconsistencies....
4 out of 5
Recommended
for Families
by family man from nyc

The hotel service was great but..

Posted May 30, 2014 on Hotels.com
We had a great time at the hotel. It's conveniently located near the touristy spots. However, we had issues with the valet parking. When the valet attended retrieved our car, the gate closed on the hood of the car. The valet attended did not mention it to us but we saw everything. Fortunately, the manager apologized and took very good care of us. two thumbs up for the valet parking manager. but the valet staff needs more training with hospitality