Ratings based on 382 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Business Travelers
by A verified travelerfrom wilmington, nc

a good stay

Posted Dec 13, 2014
Pros: it's just a good comfortable hotel.
Cons: the internet
Location: you have to go to beltsville/college park/laurel or the other direction to white oak/silver spring to find anything.
sheraton is always a good choice. however the internet here in beltsville is in bad shape. sometimes you have to go to the lobby to use it. the room heat/air unit is noisy. staff is very nice. gym is very basic.
2 out of 5
by A verified traveler

No way it's a Sheraton

Posted Dec 6, 2014
Pros: Pretty much nothing.
Cons: The whole place is being remodeled. Good for them, but no staff to speak of and no effort to make it bearable.
On checking in, no firm, formal, polished greeting. Three people behind desk, nobody in line but one, kept me waiting. Was sent to first room, spouse said the room had a musty, foul odor. Went downstairs. Still wait while nobody pays attention. Tell them I need another room, same kind, send someone with me, couple of keys, we're exhausted. They send me up with one. No interest in coming first hand. What happened to customer service as the one thing you can always expect at Sheraton. Be mattress was great, whole room dark and out of date. I call down to say we have switched rooms. Hour later, woken up to see if we had switched room. Last time here.
3 out of 5
by A verified traveler

Maryland Hotel Room

Posted Nov 20, 2014
Pros: Hotel staff was friendly and helpful.
Cons: Wifi was not free. Breakfast was not free.
Location: Didn't have time to look around, I just needed a place to sleep.
Items in the hotel room were looking worn out, good use replacing of several fixtures. I just needed a place to sleep, so it was fine.
2 out of 5
by A verified travelerfrom temecula, ca

Middle of nowhere.

Posted Nov 15, 2014
Unfortunately the hotel is kind of isolated. at least there is movie theater across the parking lot.
3 out of 5
by A verified travelerfrom north carolina

Posted Nov 11, 2014
Pros: The price at first
Cons: Cleanliness
Disappointed...I did not get the room I had asked for...asked for two beds..and I get king size bed because they were booked up...among other things..
5 out of 5
for Everyone
by A verified traveler

Always a good place to stay!

Posted Nov 9, 2014
Love they beds! & The hotel is always clean... Most definitely will be back again
4 out of 5
for Everyone
by A verified traveler

Stayed with a dog

Posted Oct 27, 2014
Pros: That I could bring a dog with me.
Cons: When rooming someone with a dog, choose rooms away from elevators and other guests. Bathroom door should have ability to remain open.
Location: College Park, UMd
Upon arrival, the hotel front desk team were wonderful and helpful. The team that came on after midnight wasn't as warm and even gave me an odd look for having a dog with me. My reservation was made with the dog included.
2 out of 5
by A verified traveler

Hotel close to Beltsville MD

Posted Oct 21, 2014
Under renovation which provides some excuse for all the things that were a mess but hotel staff could have been more helpful regarding the issues. Lots of things didn't work in room: TV, WiFi (which also is not free), shower. Bathroom layout was very strange and clearly in some sort of transition. Took 30 min to get room key while computer did not work.
3 out of 5
by A verified travelerfrom iowa

Far away from the stadium

Posted Oct 20, 2014
Pros: food was good
Cons: needs new staff that can be helpful
Location: nothing, you have to take a cab to go across the street
Should not say College park when it is located in Beltsville, had to take a cab everywhere, no customer service at all
4 out of 5
for Everyone
by A verified traveler

Baseball trip stay.

Posted Sep 29, 2014
Pros: Food and staff.
The hotel overall was a pleasant experience. Food in the restaurant was excellent as was the staff. The only negative was a party going on in the facility with a group of bikers. People were pleasant, however, they partied for most of the night and revved their motorcycles causing trouble for our group to get a good night of sleep.