Ratings based on 337 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from dallas texas
It's okayPosted Aug 28, 2014
My biggest issues besides room service was the bathroom..I was placed in the handicap room which had no counter space in the bathroom.. I had to place my toiletries on the floor. The shower head and bars in the shower were grimmy.
by A verified traveler from as
Floor carpets have stains on themPosted Aug 12, 2014
Location is great, I chose it due to the name but I was disappointed
for Everyoneby A verified traveler
just okPosted Aug 11, 2014
fine place to stay. unfortunately we had a bed that appeared to have not been made and there was something crusty on the sheets. so we asked to have the bed made with new sheets.
by A verified traveler
A very poorly maintained and operated SheratonPosted Jul 25, 2014
Extremely disappointing experience. Did not have the double room I reserved available. Ended up sleep on the floor so my family could have single bed. Staff was exceedingly unhelpful. Carpet was filthy.
for Everyoneby A verified traveler from Michigan
Hotel close to expresswayPosted Jul 22, 2014
Pros: I like the cleanliness of hotel, use of computers etc in lobby area and club room. I like the whole atmosphere of the hotel.
Cons: Improve the bathroom by adding non-skid or non- slip bat mat for those who are handicapped. Tub very slippery when taking a shower etc.
Location: Close to stores, restaurant, highway, gas stations. Play at high' schools, university near B
The staff was friendly and helpful. The breakfast was very good. The pool was clean with as lifeguard on duty. Kids enjoyed the swimming. Rooms were very clean, however, only one thing needs to be changed especially in bathroom. Need non-slip bathtub mat for inside of tub. Not very good for handicap person getting in and out of tub, very slippery. Enjoyed my stay in the hotel with family. Beautiful atmosphere and ambiance. Use of internet and wifi was very good and accessible to guests.
by A verified traveler
Gave us wrong room and took an hour to resolve.Posted Jul 21, 2014
Awful experience. Sheridan was not willing to help us. Expedia did help us, but it took a long time
by A verified traveler from Toronto, Canada
Truly disappointingPosted Jul 18, 2014
Pros: The location was good for us, parking was accessible, price is reasonable.
Cons: The difficulties I have noted are pretty wide-ranging. Our room certainly needed renovating, but the hotel's problems seem to run deeper than that.
I normally write positive reviews, and have never written a bad overall review of a Sheraton... until now. There was no single big problem with this hotel, but just a lot of little problems. The lampshades in our room were stained and had apparently been crumpled at some point. There was a smell in one corner of the room. The thermostat fluctuated unpredictably -- we had to manually reset it every 20 minutes to avoid being too cold or too hot. The "view" out the window was at eye level with a bunch of air conditioning units on a rooftop -- nothing else was visible (poor design for a room's view). We were awoken one morning by room service knocking at 6:45am to give us an iron (we hadn't requested this, presumably someone else had and room service had messed up the room #). There wasn't a room service guide in the room until we asked for it, and it took 20 minutes for them to deliver one to us. The TV and desk lamp were unplugged when we got there and I had to crawl around on the floor under the desk to get the wires and plug them in. We purchased a $17 pay movie on the TV, but there were distortion lines across the screen when we watched it. Internet service was off-line for two days. I know these things all sound petty. Honestly, if it had just been any one of the above, we would have only been mildly annoyed. But taken all together, I am thoroughly unimpressed with this hotel. Sheraton should be able to do better than this!
for Everyoneby A verified traveler
Posted Jul 18, 2014
the hotel was nice, clean and friendly. I had a dog with me and easy access to walk. Located close to the highway.
by A verified traveler from Miami, Florida
DisappointedPosted Jul 4, 2014
Pros: convenient, quiet.
Cons: remodel the hotel.
Location: I did not stayed nearby. I visited Washington DC which is a short (20 min) drive away.
I was very surprised about the attitude of the front desk of the hotel at my arrival. There were no courtesies and it was just business as usual. they did not offer assistance to take our luggage to the room. As a matter of fact, I don't think this hotel even offer the service. The carpet on the hallways and room was outdated stained and appeared like the building had suffered water damage and the carpet was dried out instead of changed. The wall-paper was pealing in some areas giving an impression of a run down hotel instead of a Sheraton. My room was comfortable and clean (except the carpet). There was a single desk chair in the room, so I asked the front desk why? I was informed that they were renovating and did not have a comfortable chair, that they could provide me with another desk chair if I wished. I stayed a total of 3 nights and it was uneventful. One positive note. I forgot my camera bag and my wife accidentally left one blouse. The hotel staff was very understanding and cooperative once I call them, and shortly thereafter, they call me to advise me the found my items. They immediately mailed them at my cost. That was a redeeming quality. Hopefully they are remodeling as they said. if so, I would stay there again.
for Business Travelersby A verified traveler
price & service = <3Posted Jul 3, 2014
nice, large rooms. nothing special. price & service proportionate.