Exterior

Reviews of Sofitel Washington DC Lafayette Square

5 out of 5
Sofitel Washington DC Lafayette Square
806 15th Street NW, Washington, DC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1000 reviews" "
Rating 8 - Good. 211 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine, Tolland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and welcoming to our family even with a late arrival. Our room was beautiful and spacious for the four of us. The location is perfect for exploring the city and the museums. We will stay there again! Thank you for a wonderful experience.
Stayed 5 nights in Apr 2024
Response from Karla on Apr 15, 2024
Dear Katherine,Thankyou for the wonderful review! We are so happy to read that you enjoyed the room, our fantastic location, and most importantly, our incredible team! We look forward to seeing you again.All the best,

10/10 Excellent

Veronika

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice property close to attractions and residential parts of D.C. , which worked for us since we were visiting our adult children living close by. Great place to come to after a whole day out and about.
Stayed 2 nights in Apr 2024
Response from Karla on Apr 15, 2024
Dear Veronika,We are delighted to read that you enjoyed your visit to DC and your stay at Sofitel. We look forward to welcoming you back on your next visit.Thank you,Karla

10/10 Excellent

Kristine

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Karla on Apr 15, 2024
Dear Kristine,Thank you for the excellent rating! We are so happy that you enjoyed your stay at Sofitel DC. Hopefully this is the first of many future visits!Thank you again,Karla

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, lovely rooms, very cozy beds! Would stay here again in a heartbeat!
Stayed 1 night in Apr 2024
Response from Karla on Apr 11, 2024
Dear Philip,Thank you so much for the wonderful review! We would be delighted to have you back again, so hopefully we will see you soon!All the best,Karla

10/10 Excellent

Graco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to all locations.
Stayed 3 nights in Apr 2024
Response from Veronique Stalport - Director of Operations on Apr 11, 2024
Dear Graco,Thanks for the great review and feedback about our location.

10/10 Excellent

Mike, Dallas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited room service is a negative
Stayed 4 nights in Apr 2024
Response from Karla on Apr 10, 2024
Dear Mike,Thank you so much for the excellent rating! We hope that means you will visit us again soon.All the best,Karla

10/10 Excellent

DOUGLAS

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Its the oerfect place to stay. Its close enough yo wvrything, yet just far enough away that its not noisey or tourist trappy! The room was lovely and super immaculate! Plus they use Balmain products! So fun!!! The gym is nothing to be excited about at all! But its DC youre going to walk the calories off! Their in room dining was great and fast and their breakfast was DELISH!!! Super happy with this hotel!!!
Stayed 4 nights in Apr 2024
Response from Karla on Apr 8, 2024
Dear Douglas,Thank you so much for the wonderful review! We are delighted that you enjoyed your stay and saw the beautiful sights. We would love to host you again should you return to DC.All the best,Karla

10/10 Excellent

Ashley, Zachary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from The Sofitel Team on Apr 4, 2024
Thanks for the 5 stars!

8/10 Good

Riley, Chattanooga

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We spent a few days at the Sofitel DC in 2019, and this time we both noticed a decline in cleanliness. The hotel is nice, but could use some general updating and a focus on overall cleanliness. We had a nice stay and the staff was accommodating. Next visit to DC, however, may have us looking for another hotel, we are sad to say
Stayed 4 nights in Mar 2024
Response from Veronique Stalport Director of Operations on Apr 2, 2024
Dear Riley,Thank you for your valuable feedback regarding your recent stay at Sofitel Washington DC Lafayette Square. We appreciate your kind words about our staff and your overall experience. Please rest assured that we take cleanliness very seriously and are continuously working on improving in this area. We hope you will consider giving us another chance to exceed your expectations on your next visit to DC. Warm regards,

6/10 Okay

Sarah

Liked: Cleanliness
Disliked: Amenities
The restaurant service was subpar.
Stayed 3 nights in Mar 2024
Response from Karla on Apr 1, 2024
Dear Sarah,Thank you for taking the time to share your review. We value your constructive feedback and are working with our teams in order to continue to improve the dining experience. Thank you again for your review.Karla

6/10 Okay

Theodore

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff Attentive & helpful Dated rooms & ameninties
Stayed 2 nights in Mar 2024
Response from Karla on Apr 1, 2024
Dear Theodore,Thank you for taking the time to write your review, we appreciate your valuable feedback and are following up on the comments you were kind enough to leave.We hope to welcome you back on a future occasion.Thank you again,Karla

10/10 Excellent

Theresa, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and walking distance to a lot of things
Stayed 4 nights in Mar 2024
Response from Karla on Apr 1, 2024
Dear Theresa,We are delighted to read that you enjoyed your stay with us! We hope to welcome you back on a future visit.Thank you,Karla

4/10 Poor

AEK

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I don’t consider this to be a five star hotel. The carpet is very worn as well as the furnishings in our room.
Stayed 2 nights in Mar 2024
Response from Karla on Apr 1, 2024
Dear AEK,Thank you for your honest feedback, please know that we take your comments with great value and are in the process of making enhancements to the rooms.We appreciate your review and hope to welcome you back in the future.Sincerely,Karla

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic boutique well done.
Stayed 3 nights in Mar 2024
Response from Karla on Apr 1, 2024
Dear Jonathan,We are delighted that you enjoyed the hotel and our team! Thank you for the review and hope to welcome you back!All the best,Karla

6/10 Okay

Emma, garland

Traveled with family
Liked: Staff & service
Disliked: Amenities
.
Stayed 3 nights in Mar 2024
Response from Veronique Stalport - Director of Operations on Mar 28, 2024
Dear Emma,Thanks for taking the time to review your stay at the Sofitel Washington DC.

10/10 Excellent

Annette Louise, Graford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and solitude. Very quiet. We were charged for room service which we did not use but it was taken off the bill. Very friendly and kind staff.
Stayed 4 nights in Jan 2024
Response from The Sofitel Team on Mar 27, 2024
Dear Annette Louise,thank you very much for your comment. We are happy you enjoyed the room and staff. Our apology for the mistake on the bill, we are happy the staff was able to fix it. We look forward to welcoming you back soon.

8/10 Good

Jing

Traveled with family
Liked: Staff & service
Very nice staff and service , but food is not well good and everything is old.
Stayed 3 nights in Mar 2024
Response from Veronique Stalport - Director of Operations on Mar 26, 2024
Dear Jing,Thank you very much for your review. We are sorry to hear your disappointment with the food and are happy that the staff and service provided was great.

8/10 Good

William

Stayed 1 night in Mar 2024
Response from Karla on Apr 15, 2024
Dear William,Thak you for taking the time to fill this review out. We hope we have the pleasure of welcoming you back on another visit to DC.Thank you agian,Karla

10/10 Excellent

Shielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Sofitel is located right where you want to be in DC. It was a lovely stay. I would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Veronique Stalport - Director of Operations on Mar 25, 2024
Dear Shielle,Thank you very much for the fantastic comment. We are delighted to read that you have a lovely stay and can't wait to welcome you back soon.

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, not sure I agree 5 stars the beds can be more comfortable and the bathroom needs upgrading: shower and bath tub. Overall nice place and friendly staff.
Stayed 3 nights in Mar 2024
Response from Veronique Stalport - Director of Operations on Mar 22, 2024
Dear Kevin,Thank you for your feedback. We are glad you found our staff friendly. We value your input and apologize for any inconvenience caused. We will take note of your comments regarding the beds and bathrooms for future improvements. Looking forward to welcoming you back.

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The air conditioning in the room did not work. Had to call multiple times to get it fixed. Also no fan in the bathroom, and the shower leaked over the floor each time.
Stayed 2 nights in Mar 2024
Response from Veronique Stalport - Director of Operations on Mar 19, 2024
Dear Michael,Thanks for providing feedback. We are very sorry to hear the issues you encounter with the air conditioning as well as fan and shower in the bathroom. We thank you for sharing and hope you will give us the opportunity to better serve you in the future. Kind Regards,

10/10 Excellent

Emmanuel

Stayed 2 nights in Mar 2024
Response from Karla on Apr 8, 2024
Dear Emmanuel,Thank you for sharing your positive review, we are delighted that you enjoyed your stay with us!All the best,Karla

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room bottle of wine with room Wonderful service Best location
Stayed 2 nights in Mar 2024
Response from The Sofitel Team on Mar 18, 2024
Dear Susan,Thank you for the fantastic review. we are glad you enjoyed the bottle of wine, wonderful service and premium location!

10/10 Excellent

Sarkis

Stayed 4 nights in Mar 2024
Response from The Sofitel Team on Apr 2, 2024
Thanks for the 5 stars!

8/10 Good

Carlos, Venetia

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast wasnt on top, could be better and the personnel more attentive. Anyway an very very good hotel in Washington's downtown.
Response from Veronique Stalport - Director of Operations on Mar 12, 2024
Dear Carlos,Thanks for providing feedback following your stay at the Sofitel Washington DC. We will ensure to share your comments with the team, as we continuously thrive to create exceptional experience for our guests.

10/10 Excellent

Charles Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Karla on Apr 1, 2024
Dear Mr. Edward,Thank you for the excellent rating! We hope that means you will be back on a future visit.Sincerely,Karla

10/10 Excellent

Rhashida C

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, amazing staff and we will be back.
Stayed 2 nights in Mar 2024
Response from The Sofitel Team on Mar 11, 2024
Dear Rhashida,Thanks for the wonderful comment highlighting the great staff! We look forward to welcoming you back very soon!

10/10 Excellent

judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Sofitel Team on Mar 22, 2024
Dear Judith,Thank you for taking the time to provide feedback and or the 5 stars rating!

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff and valet parking were all very professional and kind! My boyfriend and I really enjoyed our stay here, and everything at the hotel room was very clean. Perfect location as well because we were able to walk to the best restaurants in DC. Highly recommend this hotel!
Stayed 2 nights in Feb 2024
Response from Veronique Stalport - Director of Operations on Feb 20, 2024
Dear Emily,thank you for the fantastic review. We are so happy that you and your boyfriend enjoyed your time at the hotel. We are glad that the valet and front desk staff went above and beyond and that you enjoyed our premium location. We look forward to welcoming you back soon.Kinds Regards,

6/10 Okay

Sion

Traveled with family and small children
Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from The Sofitel Team on Feb 21, 2024
Thanks for your rating!

10/10 Excellent

Victoria, Severn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and staff close to many activities.
Stayed 1 night in Feb 2024
Response from Veronique Stalport Director of Operations on Feb 20, 2024
Dear Victoria,Thank you very much for your review, we are happy that you enjoyed the hotel staff and property location!

6/10 Okay

Breanna

Liked: Staff & service, property conditions & facilities
Hotel was nice but a bit pricey for an average stay.
Stayed 2 nights in Feb 2024
Response from Veronique Stalport - Director of Operations on Feb 21, 2024
Dear Breanna,Thank you for your review. We are sorry to hear your disappointment with the pricing. We will ensure to share your feedback with the team.Kind Regards

10/10 Excellent

Alex

Stayed 1 night in Feb 2024
Response from Veronique Stalport - Director of Operations on Mar 22, 2024
Thank you Alex for the 5 stars!

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!! We were very comfortable. We loved staying here, service was amazing!
Stayed 5 nights in Feb 2024
Response from Veronique Stalport - Director of Operations on Feb 8, 2024
Dear Ryan,Thank you so much for the fantastic comment! We love to hear that you had a comfortable room and experienced amazing service during your stay. We look forward to welcoming you back soon.

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience the restaurants were nice in the area.
Stayed 1 night in Jan 2024
Response from Veronique Stalport Director of Operations on Feb 8, 2024
Dear Kenya,Thanks for the great review; it's great to read that you enjoy the hotel and the area!

10/10 Excellent

Iara

Stayed 3 nights in Jan 2024
Response from The Sofitel Team on Mar 21, 2024
Thanks for the 5 stars!

10/10 Excellent

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff.
Stayed 2 nights in Feb 2024
Response from The Sofitel Team on Feb 6, 2024
Dear Robyn,Thanks for the great review!

10/10 Excellent

Arsen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 out of 10
Stayed 3 nights in Jan 2024
Response from The Sofitel Team on Jan 30, 2024
Dear Arsen,Thanks for the 5 stars!

6/10 Okay

Katie

Traveled with partner
I've stayed at Sofitels in other cities so assumed the quality would be consistent. I will say the room size and location was great-- but this location had a few areas lacking which made it a subpar stay for us: water pressure / temp of the shower was off (could only get good pressure with cold water- the other option was hot and a trickle 👎), no fan in the bathroom, phone and in room Keurig didn't work and the bar in the lobby (which was beautiful!) closed so early (the staff referred us to Joe's across the street which also closed (this was ~10pm on a Saturday). A bit of a bummer for a weekend getaway in a decently sized city. Positives were the doorman, the scent of the body wash and the convenient location.
Stayed 2 nights in Jan 2024
Response from Veronique Stalport - Director of Operations on Jan 29, 2024
Dear Katie,Thank you for taking the time to share your feedback with us. We appreciate your loyalty as a Sofitel guest and regret to hear that your recent experience fell short of your expectations. Your insights are valuable to us as they help us identify areas for improvement.We are pleased to hear that you enjoyed the room size and location. However, we sincerely apologize for the challenges you faced with the water pressure and temperature in the shower. We understand the importance of a comfortable and functional shower experience. Additionally, we apologize for the inconvenience caused by the lack of a bathroom fan, the malfunctioning phone and Keurig, and the early closure of the lobby bar. These concerns will be thoroughly investigated to prevent any recurrence and ensure a seamless experience for our guests.On a positive note, we are delighted to hear that you appreciated the service provided by our doorman, the pleasant scent of the body wash, and our convenient location. Your kind words regarding these aspects are truly encouraging for our team.Your feedback is instrumental in helping us enhance our services, and we hope to have the opportunity to welcome you back for a future stay, where we can provide the exceptional experience you deserve.Thank you again for sharing your thoughts with us.

6/10 Okay

Xinghua

Stayed 2 nights in Jan 2024
Response from The Sofitel Team on Mar 22, 2024
Dear Xinghua,Thank you for taking the time to rate your recent stay at the Sofitel Washington DC.

8/10 Good

Sherry, LA

Liked: Cleanliness, staff & service, property conditions & facilities
We were happy bot shower dirty
Stayed 2 nights in Jan 2024
Response from The Sofitel Team on Jan 30, 2024
Dear Sherry,Thank you for your feedback. We are happy you enjoyed your stay and wanted to apologize that the shower was dirty. We take your comment very seriously and will ensure to address it. We look forward to welcoming you back soon.

10/10 Excellent

Barbara, Simsbury

Stayed 1 night in Jan 2024
Response from The Sofitel Team on Feb 8, 2024
Thanks Barbara for the 5 out of 5!

10/10 Excellent

Vanessa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good breakfast. Nice rooms. Friendly staff
Stayed 5 nights in Jan 2024
Response from Karla on Jan 17, 2024
Dear Vanessa,Thank you so much for sharing your wonderful experience with us. We are very happy to read that you enjoyed the location, breakfast and your accommodations. Most of all we are delighted that you found the team here friendly, we hope that means we will see you again.All the best,Karla

10/10 Excellent

Penny

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in DC. Super close to lots of things.
Stayed 2 nights in Jan 2024
Response from Veronique Stalport - Director of Operations on Jan 16, 2024
Dear Penny,Thank you so much for the fantastic comment. We are so happy you enjoyed the hotel location and your stay!

10/10 Excellent

Anna

Stayed 1 night in Jan 2024
Response from Veronique Stalport - Director of Operations on Feb 6, 2024
Dear Anna,Thanks for the 5 out of 5!

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the front desk and waiters at breakfast bartender
Stayed 4 nights in Jan 2024
Response from Veronique Stalport - Director of Operations on Jan 15, 2024
Dear Vivien,We are so happy to read that you had a great stay and that the team went above and beyond for you!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Sofitel Team on Jan 15, 2024
Dear Peter,We thank you for the 10 out 10 rating!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Sofitel nice rooms and clean with unexpected fees
I like to pre pay my trips and Sofitel does not allow this. Unexpected fees upon check in added stress. Very clean. Opaline restaurant although I’m sure cooked to perfection doesn’t have a single thing that I would eat.
Stayed 2 nights in Jan 2024
Response from Veronique Stalport Director of Operations on Jan 15, 2024
Thank you for taking the time to share your feedback with us. We appreciate your compliments on the cleanliness of our hotel. We apologize for any inconvenience caused by our payment policy. We understand that pre-paying for trips can be a convenient option for many guests, and we regret that this was not available during your stay. Your comments regarding unexpected fees at check-in have been duly noted, and we'll review our policies to see how we can enhance the guest experience in this regard.We also appreciate your feedback on Opaline restaurant. While we're glad to hear that you recognize the commitment to culinary excellence, we're sorry to learn that the menu options did not align with your preferences. Your input is valuable, and we will share it with our culinary team to explore ways to diversify our offerings.Thank you once again for sharing your thoughts. We hope to have the opportunity to welcome you back in the future and provide an improved experience.Warm regards,

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from The Sofitel Team on Jan 15, 2024
Dear Catherine,Thank you very much for the wonderful rating!

8/10 Good

Steven, Denville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Sofitel Team on Jan 15, 2024
Dear Steven,Thank you for the 4 out of 5!