All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was friendly and welcoming to our family even with a late arrival. Our room was beautiful and spacious for the four of us. The location is perfect for exploring the city and the museums. We will stay there again! Thank you for a wonderful experience.
Katherine
Stayed 5 nights in Apr 2024
Response from Karla on Apr 15, 2024
Dear Katherine,Thankyou for the wonderful review! We are so happy to read that you enjoyed the room, our fantastic location, and most importantly, our incredible team! We look forward to seeing you again.All the best,
This is a very nice property close to attractions and residential parts of D.C. , which worked for us since we were visiting our adult children living close by. Great place to come to after a whole day out and about.
Veronika
Stayed 2 nights in Apr 2024
Response from Karla on Apr 15, 2024
Dear Veronika,We are delighted to read that you enjoyed your visit to DC and your stay at Sofitel. We look forward to welcoming you back on your next visit.Thank you,Karla
10/10 Excellent
Kristine
Apr 14, 2024
Liked: Staff & service
Kristine
Stayed 2 nights in Apr 2024
Response from Karla on Apr 15, 2024
Dear Kristine,Thank you for the excellent rating! We are so happy that you enjoyed your stay at Sofitel DC. Hopefully this is the first of many future visits!Thank you again,Karla
Great staff, lovely rooms, very cozy beds! Would stay here again in a heartbeat!
Philip
Stayed 1 night in Apr 2024
Response from Karla on Apr 11, 2024
Dear Philip,Thank you so much for the wonderful review! We would be delighted to have you back again, so hopefully we will see you soon!All the best,Karla
Its the oerfect place to stay. Its close enough yo wvrything, yet just far enough away that its not noisey or tourist trappy! The room was lovely and super immaculate! Plus they use Balmain products! So fun!!! The gym is nothing to be excited about at all! But its DC youre going to walk the calories off! Their in room dining was great and fast and their breakfast was DELISH!!! Super happy with this hotel!!!
DOUGLAS
Stayed 4 nights in Apr 2024
Response from Karla on Apr 8, 2024
Dear Douglas,Thank you so much for the wonderful review! We are delighted that you enjoyed your stay and saw the beautiful sights. We would love to host you again should you return to DC.All the best,Karla
We spent a few days at the Sofitel DC in 2019, and this time we both noticed a decline in cleanliness. The hotel is nice, but could use some general updating and a focus on overall cleanliness. We had a nice stay and the staff was accommodating. Next visit to DC, however, may have us looking for another hotel, we are sad to say
Riley
Stayed 4 nights in Mar 2024
Response from Veronique Stalport Director of Operations on Apr 2, 2024
Dear Riley,Thank you for your valuable feedback regarding your recent stay at Sofitel Washington DC Lafayette Square. We appreciate your kind words about our staff and your overall experience. Please rest assured that we take cleanliness very seriously and are continuously working on improving in this area. We hope you will consider giving us another chance to exceed your expectations on your next visit to DC. Warm regards,
6/10 Okay
Sarah
Apr 1, 2024
Liked: Cleanliness
Disliked: Amenities
The restaurant service was subpar.
Sarah
Stayed 3 nights in Mar 2024
Response from Karla on Apr 1, 2024
Dear Sarah,Thank you for taking the time to share your review. We value your constructive feedback and are working with our teams in order to continue to improve the dining experience. Thank you again for your review.Karla
Dear Theodore,Thank you for taking the time to write your review, we appreciate your valuable feedback and are following up on the comments you were kind enough to leave.We hope to welcome you back on a future occasion.Thank you again,Karla
I don’t consider this to be a five star hotel. The carpet is very worn as well as the furnishings in our room.
AEK
Stayed 2 nights in Mar 2024
Response from Karla on Apr 1, 2024
Dear AEK,Thank you for your honest feedback, please know that we take your comments with great value and are in the process of making enhancements to the rooms.We appreciate your review and hope to welcome you back in the future.Sincerely,Karla
Loved the room and solitude. Very quiet. We were charged for room service which we did not use but it was taken off the bill. Very friendly and kind staff.
Annette Louise
Stayed 4 nights in Jan 2024
Response from The Sofitel Team on Mar 27, 2024
Dear Annette Louise,thank you very much for your comment. We are happy you enjoyed the room and staff. Our apology for the mistake on the bill, we are happy the staff was able to fix it. We look forward to welcoming you back soon.
8/10 Good
Jing
Traveled with family
Mar 25, 2024
Liked: Staff & service
Very nice staff and service , but food is not well good and everything is old.
Jing
Stayed 3 nights in Mar 2024
Response from Veronique Stalport - Director of Operations on Mar 26, 2024
Dear Jing,Thank you very much for your review. We are sorry to hear your disappointment with the food and are happy that the staff and service provided was great.
8/10 Good
William
Mar 25, 2024
William
Stayed 1 night in Mar 2024
Response from Karla on Apr 15, 2024
Dear William,Thak you for taking the time to fill this review out. We hope we have the pleasure of welcoming you back on another visit to DC.Thank you agian,Karla
The Sofitel is located right where you want to be in DC. It was a lovely stay. I would definitely stay here again.
Shielle
Stayed 2 nights in Mar 2024
Response from Veronique Stalport - Director of Operations on Mar 25, 2024
Dear Shielle,Thank you very much for the fantastic comment. We are delighted to read that you have a lovely stay and can't wait to welcome you back soon.
Nice hotel, not sure I agree 5 stars the beds can be more comfortable and the bathroom needs upgrading: shower and bath tub. Overall nice place and friendly staff.
Kevin
Stayed 3 nights in Mar 2024
Response from Veronique Stalport - Director of Operations on Mar 22, 2024
Dear Kevin,Thank you for your feedback. We are glad you found our staff friendly. We value your input and apologize for any inconvenience caused. We will take note of your comments regarding the beds and bathrooms for future improvements. Looking forward to welcoming you back.
6/10 Okay
Michael
Traveled with partner
Mar 18, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The air conditioning in the room did not work. Had to call multiple times to get it fixed. Also no fan in the bathroom, and the shower leaked over the floor each time.
Michael
Stayed 2 nights in Mar 2024
Response from Veronique Stalport - Director of Operations on Mar 19, 2024
Dear Michael,Thanks for providing feedback. We are very sorry to hear the issues you encounter with the air conditioning as well as fan and shower in the bathroom. We thank you for sharing and hope you will give us the opportunity to better serve you in the future. Kind Regards,
10/10 Excellent
Emmanuel
Mar 17, 2024
Emmanuel
Stayed 2 nights in Mar 2024
Response from Karla on Apr 8, 2024
Dear Emmanuel,Thank you for sharing your positive review, we are delighted that you enjoyed your stay with us!All the best,Karla
The breakfast wasnt on top, could be better and the personnel more attentive.
Anyway an very very good hotel in Washington's downtown.
Carlos
Response from Veronique Stalport - Director of Operations on Mar 12, 2024
Dear Carlos,Thanks for providing feedback following your stay at the Sofitel Washington DC. We will ensure to share your comments with the team, as we continuously thrive to create exceptional experience for our guests.
The front desk staff and valet parking were all very professional and kind! My boyfriend and I really enjoyed our stay here, and everything at the hotel room was very clean. Perfect location as well because we were able to walk to the best restaurants in DC. Highly recommend this hotel!
Emily
Stayed 2 nights in Feb 2024
Response from Veronique Stalport - Director of Operations on Feb 20, 2024
Dear Emily,thank you for the fantastic review. We are so happy that you and your boyfriend enjoyed your time at the hotel. We are glad that the valet and front desk staff went above and beyond and that you enjoyed our premium location. We look forward to welcoming you back soon.Kinds Regards,
Hotel was nice but a bit pricey for an average stay.
Breanna
Stayed 2 nights in Feb 2024
Response from Veronique Stalport - Director of Operations on Feb 21, 2024
Dear Breanna,Thank you for your review. We are sorry to hear your disappointment with the pricing. We will ensure to share your feedback with the team.Kind Regards
10/10 Excellent
Alex
Feb 10, 2024
Alex
Stayed 1 night in Feb 2024
Response from Veronique Stalport - Director of Operations on Mar 22, 2024
Great Hotel!! We were very comfortable. We loved staying here, service was amazing!
Ryan
Stayed 5 nights in Feb 2024
Response from Veronique Stalport - Director of Operations on Feb 8, 2024
Dear Ryan,Thank you so much for the fantastic comment! We love to hear that you had a comfortable room and experienced amazing service during your stay. We look forward to welcoming you back soon.
I've stayed at Sofitels in other cities so assumed the quality would be consistent. I will say the room size and location was great-- but this location had a few areas lacking which made it a subpar stay for us: water pressure / temp of the shower was off (could only get good pressure with cold water- the other option was hot and a trickle 👎), no fan in the bathroom, phone and in room Keurig didn't work and the bar in the lobby (which was beautiful!) closed so early (the staff referred us to Joe's across the street which also closed (this was ~10pm on a Saturday). A bit of a bummer for a weekend getaway in a decently sized city.
Positives were the doorman, the scent of the body wash and the convenient location.
Katie
Stayed 2 nights in Jan 2024
Response from Veronique Stalport - Director of Operations on Jan 29, 2024
Dear Katie,Thank you for taking the time to share your feedback with us. We appreciate your loyalty as a Sofitel guest and regret to hear that your recent experience fell short of your expectations. Your insights are valuable to us as they help us identify areas for improvement.We are pleased to hear that you enjoyed the room size and location. However, we sincerely apologize for the challenges you faced with the water pressure and temperature in the shower. We understand the importance of a comfortable and functional shower experience. Additionally, we apologize for the inconvenience caused by the lack of a bathroom fan, the malfunctioning phone and Keurig, and the early closure of the lobby bar. These concerns will be thoroughly investigated to prevent any recurrence and ensure a seamless experience for our guests.On a positive note, we are delighted to hear that you appreciated the service provided by our doorman, the pleasant scent of the body wash, and our convenient location. Your kind words regarding these aspects are truly encouraging for our team.Your feedback is instrumental in helping us enhance our services, and we hope to have the opportunity to welcome you back for a future stay, where we can provide the exceptional experience you deserve.Thank you again for sharing your thoughts with us.
6/10 Okay
Xinghua
Jan 27, 2024
Xinghua
Stayed 2 nights in Jan 2024
Response from The Sofitel Team on Mar 22, 2024
Dear Xinghua,Thank you for taking the time to rate your recent stay at the Sofitel Washington DC.
Dear Sherry,Thank you for your feedback. We are happy you enjoyed your stay and wanted to apologize that the shower was dirty. We take your comment very seriously and will ensure to address it. We look forward to welcoming you back soon.
Great location. Good breakfast. Nice rooms. Friendly staff
Vanessa
Stayed 5 nights in Jan 2024
Response from Karla on Jan 17, 2024
Dear Vanessa,Thank you so much for sharing your wonderful experience with us. We are very happy to read that you enjoyed the location, breakfast and your accommodations. Most of all we are delighted that you found the team here friendly, we hope that means we will see you again.All the best,Karla
I like to pre pay my trips and Sofitel does not allow this. Unexpected fees upon check in added stress. Very clean. Opaline restaurant although I’m sure cooked to perfection doesn’t have a single thing that I would eat.
Verified traveler
Stayed 2 nights in Jan 2024
Response from Veronique Stalport Director of Operations on Jan 15, 2024
Thank you for taking the time to share your feedback with us. We appreciate your compliments on the cleanliness of our hotel. We apologize for any inconvenience caused by our payment policy. We understand that pre-paying for trips can be a convenient option for many guests, and we regret that this was not available during your stay. Your comments regarding unexpected fees at check-in have been duly noted, and we'll review our policies to see how we can enhance the guest experience in this regard.We also appreciate your feedback on Opaline restaurant. While we're glad to hear that you recognize the commitment to culinary excellence, we're sorry to learn that the menu options did not align with your preferences. Your input is valuable, and we will share it with our culinary team to explore ways to diversify our offerings.Thank you once again for sharing your thoughts. We hope to have the opportunity to welcome you back in the future and provide an improved experience.Warm regards,
10/10 Excellent
Catherine
Business traveler
Jan 13, 2024
Liked: Cleanliness, staff & service, room comfort
Catherine
Stayed 2 nights in Jan 2024
Response from The Sofitel Team on Jan 15, 2024
Dear Catherine,Thank you very much for the wonderful rating!