Ratings based on 409 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boise

Very comfortable

Posted Jul 26, 2015
Pros: Clean, great breakfast choices, reasonable price, good location
Location: Old Town Alexandria Visit downtown DC
My husband and two children stayed here for five nights. It was a great location for the price. We had a rental car so we were able to drive to downtown DC each day and park-much cheaper than using the Metro. We did use the shuttle once for the closest Metro station-very handy. It was also very easy to get to old town Alexandria. The room was very comfortable and spacious-very clean. Breakfast had lots of choices. I appreciated the fresh fruit during the week (pineapple, strawberries, honeydew) but wished it was offered on the weekend as well. My only suggestion would be to have a policy that a guest can only use one washer and dryer at a time and have signage stating this policy. I tried to do one load of laundry one evening from 8 pm to midnight. One woman monopoized both washers and dryers the entire time doing at least six loads of laundry and refused to let me do one load even though I asked her. I managed to wash a load but by midnight I had to hang the wet clothes up in my room. I am not sure if Springhill has a policy about this, but it would be considerate for other guests.
Comment from Hotel Management
Jul 29, 2015 by Estela, Hotel Management
Thank you so much for your comments and feedback. We will consider creating a sign stating the usage of the washer and dryer. The fresh fruits are offered weekdays, and made to order waffles are offered on the weekends.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful!!!

Posted Jul 18, 2015
Everyone was very helpful. We needed assistance with our reservations and the desk attendant did this without any difficulty. Breakfast was wonderful and our entire stay was a great experience
Comment from Hotel Management
Jul 20, 2015 by Estela, Hotel Management
We're so happy to hear that you enjoyed everything about your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Nice hotel but not as close to DC as I thought

Posted Jul 12, 2015
We stayed at this hotel from July 3 to 11. The accommodations were nice. The free breakfast was good but we did miss it a few times as it closed at 9:30 during the week and we are not morning people. The free wifi was nice but pretty slow. You could get faster wifi for $4.95 a day but we didn't do that. The shuttle to the metro was nice except the latest pickup is 8pm on weekends and 10pm weekdays. We had to take a taxi a few times as it is a rather long walk to the hotel from the Huntington metro. I actually thought this hotel was near the King Street metro but that is 2 stops away. It is a good 25 to 30 minutes by metro to get to the smithsonian metro stop where everything is. It typically took about an hour to get from our hotel room to the smithsonian station by the time we waited on the shuttle and waited on the metro and then waited again to switch metro lines. I would opt for a hotel closer to DC next time.
Comment from Hotel Management
Jul 15, 2015 by Estela, Hotel Management
Thank you for your comments. Your feedback were very detailed. We're happy you loved the shuttle service, and the friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

WONDERFUL!!

Posted Jul 6, 2015
Pros: Everything!
Cons: Cheaper rates! :)
Location: Everything was close by the hotel. DC was just a short ride of the metro and The National Harbor was just a 10 minute dirve.
The hotel was perfect! The staff was courteous and helpful! The shuttle drivers were awesome! It really was just a short trip by shuttle bus to the Metro.
Comment from Hotel Management
Jul 8, 2015 by Estela, Hotel Management
Thank you for the kind words about our staff, and the shuttle drivers.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2015
Pros: great location, helpful employees, nice breakfast selection, really nice room,
Location: shuttle to the metro makes all the DC sites easy to get to
shuttle to the metro makes all the DC sites easy to get to. clean room, nice location, helpful employees, nice breakfast selection
Comment from Hotel Management
Jul 8, 2015 by Estela, Hotel Management
Thank you so much for the kind words about our shuttle to the metro makes clean rooms, nice location, helpful employees,and nice breakfast selection. We appreciate it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Middleburg Hts, Ohio

Nice hotel in a convenient location.

Posted Jun 16, 2015
Pros: The staff, the continental breakfast and the shuttle service to the Metro.
Cons: There were no dressers so with 4 people in the room we could only keep our clothes in our suitcases.
Location: The location was good and within driving distance of places to eat. It was also close to all the main highways.
Everything was very nice and the continental breakfast was okay. The staff was very helpful with sightseeing information and the courtesy shuttle to the Metro was a great help.
Comment from Hotel Management
Jun 17, 2015 by Estela, Hotel Management
Thank you for taking the time to write a review. We so happy to hear you thought everything was nice. Thank you for the kind words about our breakfast, the staff, and our hotel shuttle.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 11, 2015
Great location near Old Town Alexandria, Mt Vernon, and metro.
Comment from Hotel Management
Jun 15, 2015 by Estela, Hotel Management
Thank you for the nice review. Most guests love the fact we are located near a metro stop. Being near both Old Town Alexandria, and Mt. Vernon is also a plus.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sparks, NV

nice hotel, short shuttle to metro

Posted May 28, 2015
We were there a full week. Room was tidied daily, front staff were helpful and friendly. We were told to call for the shuttle when we arrived but when we called we were informed the shuttle hours ended 2 hours before! The hotel then paid for a cab for us. Breakfast was good. Only thing was we were there a full week and during the work week the only variation was bacon or sausage! Otherwise a great place to stay while in DC!
Comment from Hotel Management
Jun 2, 2015 by Estela, Hotel Management
Thank you for the compliments about Housekeeping and the Front Desk staff. The shuttle hours does end two hours earlier than weekdays. We do rotate between Bacon and Sausage
4 out of 5
Recommended
for Families
by A verified traveler from Longview, TX

Nice hotel near Washington DC

Posted May 25, 2015
Pros: convenient to Washington DC and old town Alexandria
Cons: I think the beds could have been more comfortable
Location: the location was great if you are going into Washington DC and surrounding areas
everything was good. The staff at the front desk and in the breakfast area were very helpful. The front lobby was well stocked with travel information about the area. We got to our motel late in the evening and were very tired. The lady at the desk told us that there were restaurants there that delivered to the hotel and showed us the menu's. very helpful.
Comment from Hotel Management
Jun 2, 2015 by Estela, Hotel Management
We're so happy that you mentioned all these items. That is always our intention. We aim to please. Thank you so much for the kinds words, and feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chile

Nice hotel

Posted May 25, 2015
Nice and comfortable hotel, great location really easy to get into old town
Comment from Hotel Management
May 26, 2015 by Estela, Hotel Management
Thank you for your comments and feedback.