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Reviews of The Ven at Embassy Row, Washington, D.C., a Tribute Portfolio Hotel

4 out of 5
The Ven at Embassy Row, Washington, D.C., a Tribute Portfolio Hotel
2015 Massachusetts Ave NW, Washington, DC

Reviews

8.8

Excellent

Rating 10 - Excellent. 192 out of 304 reviews" "
Rating 8 - Good. 59 out of 304 reviews" "
Rating 6 - Okay. 33 out of 304 reviews" "
Rating 4 - Poor. 12 out of 304 reviews" "
Rating 2 - Terrible. 8 out of 304 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

ELENA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Restaurant ooened for lunch and dinner on premises. Room Linens, towels, and curtains should be upgraded
Stayed 3 nights in Apr 2024
Response from Fg on Apr 7, 2024
Thank you for your feed back. Hope you had good stay at the VEN. Thank you for your business.I am addressing the concern that you mentioned to the executive Tea member.Sincerely,

8/10 Good

Melissa

Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from JA on Apr 18, 2024
Thank you for your feedback! We hope to see you again next time you visit Washington DC!

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Fg on Mar 28, 2024
Thank you for your feed back. hope you had good stay at the VEN. thank for your for your business.Sincerely,

10/10 Excellent

CAROLYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. The restaurant crew was really terrific with service and friendliness.
Stayed 4 nights in Mar 2024
Response from Fg on Mar 25, 2024
Thank you for the wonderful feedback. we are so happy the you had enjoyable time at the VEN. hope will see you in the future.Sincerely,

10/10 Excellent

Peiyuan

Stayed 3 nights in Mar 2024
Response from Fg on Apr 14, 2024
Thank you for your wonderful feedback, We are so happy that your stay was enjoyable at the VEN. Hope will see you back in the future.Sincerely.

10/10 Excellent

Jonathan, Forest Hills

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location and all staff friendly and helpful. It’s fantastic that you’re pet friendly. My only criticism is the shower water pressure in the room we had wasn’t very good. All in all great stay
Stayed 2 nights in Mar 2024
Response from FG on Mar 17, 2024
Thank you for your wonderful feed back. we are so happy that you enjoyed your stay at the VEN. Hope will see you in the future.Sincerely,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I particularly appreciated being reaccommodated in a room with a view.
Stayed 2 nights in Feb 2024
Response from FA on Mar 8, 2024
Thank you so much for giving us the perfect scores. We truly appreciate your feedback and look forward to welcoming you back soon. warm regards,

8/10 Good

Reana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location very walkable. Also, the front desk staff was super nice. I panicked when I couldnt find my wallet. She helped me stay calm and was really sweet. However.... I paid for a specific room but was put in a different one. When I went to the desk to notify i was told that they could not refund the difference. Thats very unacceptable
Stayed 1 night in Mar 2024
Response from FA on Mar 8, 2024
Thank you so much for your feedback. We truly appreciate you for brining your concern to our attention. This is definitely a training opportunity for our team. Please do not hesitate to reach out to us directly when you plan your next visit to the area. We will make sure that we turn things around for you. Warm regards,

10/10 Excellent

Deneen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bartender wasnt very friendly. But the other staff was kind and helpful.
Stayed 2 nights in Feb 2024
Response from Fg on Mar 1, 2024
Thank you very much for the feedback. Hoping that you had great stay at the VEN. Thank you for your business. Hope see you in the future.Sincere4ly,

6/10 Okay

Percy

Traveled with partner
Decent hotel nothing special
Stayed 2 nights in Feb 2024
Response from Fg on Feb 24, 2024
Thank you for your feedback and thank as well for your business. Hope to see you in the future.At your service.

2/10 Terrible

Anna

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
We stayed for two nights and the first night our room was backing on the elevator - had to move rooms the next day. No sleep and my son was there for a soccer try out. Staff didn't care and acted like it happens all the time. The best thing about the hotel was the vallet parking - they were nice and helpful. Won't stay again.
Stayed 2 nights in Jan 2024
Response from FA on Feb 25, 2024
Dear Ms. Anna, we truly apologize for the inconvenience you had to go through during your stay. We completely empathize with you and understand, how important it was for you and your son to have a restful sleep. We look forward to welcoming you back and turn things around for you. Again, our team is not known for this instead, we are accustomed to always go an extra mile to meet the expectations of our guests and ensure that our guests are comfortable. However, we will take this as a learning and coaching opportunity for our team. Warm regards,

10/10 Excellent

Daryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above and beyond customer service
Stayed 3 nights in Feb 2024
Response from Fg on Feb 21, 2024
We are so exited to have such wonderful feed back. And we are also so happy that you had great time at the VEN.Hope we will see you in the future and thank you for your busyness.Sincerely,

4/10 Poor

Steven

Traveled with family and small children
I stayed at the Ven in November 2023 - I pre-paid my stay through Expedia. Parking was included in the price. At Check Out, I advised the front desk and they took the parking off my final bill. However, after I checked out I was billed. I’ve called the Ven three times - two times got voicemail from their accounting office and once spoke to a front desk manager who said they would get back to me. No one has. Not only are they overcharging me, but they can’t even return a call. Disappointing - do not recommend.
Response from Jennifer on Feb 17, 2024
Dear Steven, I am so glad you connected with us via this review but very sorry that it took this effort to get the issue taken care of! I will follow up with our team to find out why it took so ridiculously long to take care of a pretty simple adjustment for you. My sincerest apologies. It has been taken care of and you should have received the credited folio to your email. Thank you for your patience.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fg on Feb 15, 2024
We are so happy for the feedback, thank you very much.It seemed to be that you had enjoyed your stay at the VEN on your recent visit. Hope to see you in the furfure.Sincerely,

10/10 Excellent

Pratima

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it! staff was incredible and overall great vibe!
Stayed 2 nights in Feb 2024
Response from Fg on Feb 15, 2024
We are so happy for the feedback, thank you very much.It seemed to be that you had enjoyed your stay at the VEN on your recent visit. Hope to see you in the furfure.Sincerely,

10/10 Excellent

Shingo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful hotel.
Stayed 1 night in Feb 2024
Response from Fg on Feb 11, 2024
Thank you so much for your wonderful feedback.We are so happy that you had great time at the VEN and Dc. Hope we will see you in the future.At your service.

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, amenities
Foods, staffs & location.
Stayed 2 nights in Feb 2024
Response from FG on Feb 11, 2024
Thank you so much for your wonderful feedback.We are so happy that you had great time at the VEN and Dc. Hope we will see you in the future.At your service.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all around.
Stayed 2 nights in Dec 2023
Response from Fg on Feb 11, 2024
Thank you for your feedback, we hope you had great time on your recent visit at the VEN. Hope we will see you in the future.ThankyouSincerely,

10/10 Excellent

STEPHON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Rooms!
Stayed 2 nights in Feb 2024
Response from Fg on Feb 11, 2024
Thank you for your feedback, we hope you had great time on your recent visit at the VEN. Hope we will see you in the future.ThankyouSincerely,

10/10 Excellent

Niara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience!
Stayed 1 night in Feb 2024
Response from Fg on Feb 4, 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

8/10 Good

Brittany

Liked: Cleanliness
Response from Fg on Feb 15, 2024
Thank you for your feedback. we hope that you had good stay at the VEN. Thank you for your business. If we were short of your exceptions during the Stay we sincerely apologize.At your service.

10/10 Excellent

Caroline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the bathroom amenities were luxurious, and the staff was lovely and attentive. Cannot wait to stay again!
Stayed 1 night in Jan 2024
Response from Fg on Feb 4, 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

10/10 Excellent

JeanHee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel would return in an instant!
Stayed 2 nights in Jan 2024
Response from Fg on Feb 4, 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

4/10 Poor

Charles

Liked: Staff & service
Disliked: Property conditions & facilities
Lobby area is great however the room itself was quite run-down. Bathroom is just flat out dated - no frills, nothing spa like or refreshing about it. There is also no countertop surface area to place items in the bathroom, ladies, theres no way you're gonna do your makeup in there. Mirror in the bathroom was also pitted pretty bad and a corner of the glass cracked/broken off. Due to the complete lack of storage area in the bathroom, the towels are stored in a little fake wood nightstand thing under the sink that looks like something I had in college and the towels smelled as a result. HVAC system was incredibly loud and didn't maintain temperature. Lastly, the receptacles built into the nightstands are so worn out that the items plugged in would fall out. If they stayed in, they had to be wiggled just right in order to make them work - even then, they'd quit working after a bit, followed by some crackling sounds. I ended up plugging all of my items in on the desk to ensure they'd be charged in the morning. For what I paid for this hotel, I'm extremely disappointed. Don't make the same mistake I did - pick another hotel nearby.
Stayed 1 night in Jan 2024
Response from Fg on Feb 15, 2024
My sincerer apology for the situation during your last stay with us at the Ven. We were so short for your expectations. I am sharing the matter with the executive team members.Please let me know and contact me if you have a plan to visit us in the future, I am more than happy to make your stay enjoyable.Sincerely,

6/10 Okay

Howard

Liked: Cleanliness, staff & service, amenities
The at times the ventilation system was noisy with vibrations, during a cold snap the air was extremely dry causing a nose bleed and dry throat. Not a problem in the warmer months otherwise could use humidifiers. Overall a great place to stay.
Stayed 3 nights in Jan 2024
Response from Fg on Feb 15, 2024
My sincerer apology for the situation during your last stay with us at the Ven. We were so short for your expectations. I am sharing the matter with the executive team members.Please let me know and contact me if you have a plan to visit us in the future, I am more than happy to make your stay enjoyable.Sincerely,

8/10 Good

Shrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Fg on Jan 19, 2024
Thank you for the feed back. Hope that you had great time at the VEN.At your service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most amazing staff!! We ended up having to stay longer than expected and it felt like we lucked out rather than an inconvenience! Thanks Cookie and the manager, we will definitely be back!
Stayed 1 night in Jan 2024
Response from Fg on Jan 19, 2024
We are so excited to have such wonderful feed back. We are also happy that you had great time at the VEN.Hope we will see you soon.At your service.

10/10 Excellent

Kenisha

Stayed 1 night in Jan 2024
Response from Fg on Jan 17, 2024
Thank you for your feed back, it seemed to be that you had great time at the VEN. we hope will see you in the future. thank you for your business.Sincerely,

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Fg on Jan 17, 2024
Thank you, we are so happy to have have such a nice feed back. we are also happy that you have wonderful stray at the VEN.Hope we will see you in the future.At your service.

10/10 Excellent

Beth

Traveled with family
Fantastic stay!! One if our new favorites!!
The staff could not have been lovelier. The breakfast was a great value and the free valet parking was such a great perk!! We loved it so much we booked a second night!!
Stayed 1 night in Jan 2024
Response from FG on Jan 14, 2024
We are so exited that you had great time at the Ven thank you for the wonderful feed back. Hope we will see you in the future. Thank you for your business.At your service.

6/10 Okay

Staci

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Fg on Jan 17, 2024
Thank you for stayed at the VEN. I will discuss about your feed back with our executive team. Hope we will see you in the future. And thank you for your business.Sincerely,

10/10 Excellent

Keira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Fg on Jan 9, 2024
Thank you for your feed back, we are so happy that you had wonderful tome at the VEV.Hope we will see you in the future.Sincerely,

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fg on Feb 4, 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Fg on Jan 9, 2024
Thank you for your feed back, we are so happy that you had wonderful tome at the VEV.Hope we will see you in the future.Sincerely,

10/10 Excellent

Veronica

Stayed 1 night in Jan 2024
Response from Fg on Jan 9, 2024
Thank you for your feed back, we are so happy that you had wonderful tome at the VEV.Hope we will see you in the future.Sincerely,

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Fg on Jan 5, 2024
Thank you very much for your feed back. Hope your stay was wonderful. See you in the future.Sincerely.

10/10 Excellent

shaye

Stayed 2 nights in Dec 2023
Response from Jennifer on Jan 22, 2024
Thank you!

10/10 Excellent

Kelechi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fg on Jan 5, 2024
Thank you very much for your feed back. Hope your stay was wonderful. See you in the future.Sincerely.

6/10 Okay

Mark

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. Close to some shopping and lots of restaurants around that are walkable. Staff is very friendly. Only issue was i dint get my upgraded room and my room was very small and washroom was tiny. Could barely fit 2 people in the washroom. Ac/heater was very loud ( i beleive it was the heater) turned on in the middle of the night and sounded like someone was banging on the wall and woke me and wife up.
Stayed 3 nights in Dec 2023
Response from Fg on Jan 5, 2024
I am sorry for the inconvenience that you have experienced. I realize that this was not the service that you expected, and I apologize for any trouble that we may have caused. I am addressing the matter to our executive team.Please let us know next time when you come to our property we will upgrade you to bigger room with and room with no Ac unit loud noise. Thank youSincerely,

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fg on Feb 4, 2024
Thank you for your feed back. We are Happy that you had great stay at the VEN.At your service,

10/10 Excellent

Whitney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in awesome location
Great hotel. Terrific location, wonderful staff, and rooms were comfortable and clean. Happiest stay I have had in a while and will be back if I return to DC with my family.
Stayed 4 nights in Dec 2023
Response from Jennifer on Dec 31, 2023
Such a wonderful review, thank you! We will hope you and your family make another DC trip soon.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, complimentary parking for gold members. We will return
Stayed 1 night in Dec 2023
Response from Fg on Dec 29, 2023
Thank you so much for the feed back. And we are also happy that you stay was great as well as the location.Hope we will see you in the future, thank you for your business.At your service.

10/10 Excellent

Marissa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Fg on Dec 26, 2023
thank you for your feed back. We are are so excited that you had great time at the VEN. Hope we will see you in the future.Sincerely,

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay along embassy row
The staff were excellent and very helpful. The room was clean and well appointed. Our city view room was directly across from the Indonesian embassy and that was quite the delight! We loved that we could open our windows for fresh air and to hear the city sounds. Breakfast was wonderful.
Stayed 2 nights in Dec 2023
Response from Fg on Dec 21, 2023
Thank you for the wonderful feed back. We are so happy that you enjoyed you stay at the VEN.Hope we will see you in the future.Thank yousincerely

10/10 Excellent

Donald M. Welch

Stayed 3 nights in Dec 2023
Response from Fg on Dec 21, 2023
Thank you for you feed back. Hope you had wonderful stay at the VEN. Thank you for your business. looking forward to have you back to the VEN.Ay your service.

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
Two day business
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 21, 2023
Thank you for staying with us! We will aim for that 10 out of 10 next time! :) Thanks again.

10/10 Excellent

Angelo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff does all they can to make a great stay!
My Wife and I took our daughter down to Washington to stay two days. The staff was very accommodating and super friendly. The room was perfect, and views are kool. Close to just about everything you need to see.
Stayed 2 nights in Dec 2023
Response from Fg on Dec 13, 2023
Thank you so much for the feed back, we are also so happy that you had a great stay at the VEN. Hope we will see you some times in the future. And thank you for your business.At your service.

8/10 Good

Rebecca

Stayed 1 night in Dec 2023
Response from FA on Dec 19, 2023
Good morning Ms. Rebecca, thank you so much for staying with us and giving us your feedback. We look forward to welcoming you back soon. warm regards,

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fg on Dec 13, 2023
Thank you so much for the feed back, we are also so happy that you had a great stay at the VEN. Hope we will see you some times in the future. And thank you for your business.At your service.