Seasonal outdoor pool, open 8:00 AM to 8:00 PM, cabanas (surcharge)
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Reviews of YOTEL Washington DC

4 out of 5
YOTEL Washington DC
415 New Jersey Ave Nw, Washington, DC

Reviews

8.4

Very Good

Rating 10 - Excellent. 732 out of 1425 reviews" "
Rating 8 - Good. 356 out of 1425 reviews" "
Rating 6 - Okay. 182 out of 1425 reviews" "
Rating 4 - Poor. 82 out of 1425 reviews" "
Rating 2 - Terrible. 73 out of 1425 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the staff was very kind. Very easy to walk to the National Mall!
Stayed 3 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 19, 2024
Good day Jennifer,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Okay

Laura

Traveled with family
Disliked: Staff & service, amenities
Meh. Service fee of $35 daily was supposed to include $10/day food credit. Nope. Asked and was told only $20 for full 5 day stay. Child's book was taken during cleaning on first morning after we were told only cleaning every other day.
Stayed 5 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 18, 2024
Good day Laura,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. I am eager to investigate further to attempt to make it right. If convenient, please reach out to me directly at the hotel so that we can discuss your experience in greater detail.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

8/10 Good

Lindsay, Union City

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
This property is very convenient to the Capitol and other legislative buildings in the DC area.
Stayed 2 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 18, 2024
Good day Lindsay,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Adam, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility and staff - Look forward to visiting when the pool is open!
Stayed 5 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 18, 2024
Good day Adam,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington. The pool is guaranteed to be fully open by Memorial Day, however, if the weather gets to a point of stability, we will open early. Stay tuned!We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 16, 2024
Good day James,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Okay

Aaron

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Clean but blinds didn’t open and it took 3 days and 7 phone calls to get them to fix. Their fix made it so the blinds didn’t close. Wouldn’t use them again except for a one-night stay.
Stayed 4 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 16, 2024
Good day Aaron,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. I am terribly sorry that my team was unable to resolve the window blinds issue in a timely manner. Your experience is not indicative of the high standards we set for ourselves and I am sorry that we failed during your stay.I hope you will reach out to me directly so that I can attempt to make it right for your next visit to DC.In service,Matt Sommers, General Manager

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly, but overworked.
Stayed 3 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 16, 2024
Good day Christopher,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Excellent

Dena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property & friendly staff.
Stayed 4 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 16, 2024
Good day Dena,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Ivis, Sarasota

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience.
Stayed 5 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 10, 2024
Good day Ivis,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at Yotel!Staff was Great as was atmosphere,will come back!
Stayed 7 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 10, 2024
Good day Mary,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

4/10 Poor

Kevin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Modern hotel with cool LED lighting and reclining bed. Rooms are clean and separate shower and toilet. Parking is expensive, but you can park for half price at Hall of the States building behind, garage entrance is on E st NW, check it on Spot Hero or Best Parking app. Front desk are not customer services oriented, you will get the same level of service from a government offices or a kiosk. Cleaning staffs and valet are nice.
Stayed 2 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 9, 2024
Good day Kevin,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. Please look out for our Park N Play package that bundles parking with your room rate at savings of up to 25 per night. We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

6/10 Okay

Roseanne

The parking lot is tight and odd...I ended up parking around the block...There were homeless people sleeping on the ground aroubd the hotel.
Stayed 2 nights in Mar 2024
Response from Matt Sommers, General Manager on Apr 9, 2024
Good day Roseanne,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

6/10 Okay

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 9, 2024
Good day Stephanie,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All & all was excellent.
Stayed 2 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 9, 2024
Good day Emily,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Good

Misty

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I did not get the room that I reserved and the staff would not refund the difference. And a “city” view, is not as imagined; staring at the Hyatt is not what I expected. Lots of hair in the shower. It is nearly attached to a fire station so siren’s were loud. Parking is $50-$60/day. Staff in the restaurant were very friendly & helpful.
Stayed 2 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 9, 2024
Good day Misty,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. Please look out for our Park N Play package that bundles parking with your room rate at savings of up to 25 per night. The cleanliness issues you encountered are deeply regrettable and completely against our service standards. If interested, please reach out to me at the hotel directly so that we can discuss you experience and I can attempt to make it right.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities
The parking garage is too small. You need to be very careful in the parking garage especially if you are backing up. Many cars get accidents in the garage.
Stayed 2 nights in Apr 2024
Response from Matt Sommers, General Manager on Apr 3, 2024
Good day Van,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

4/10 Poor

Maribel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Matt Sommers, General Manager on Apr 4, 2024
Good day Maribel,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee on each floor - nice
Stayed 1 night in Mar 2024
Response from Matt Sommers, General Manager on Apr 2, 2024
Good day Paul,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this facility is absolutely exceptional. They did everything they could possibly do to make you feel welcome and glad you came there. If there was anything that you had a concern about they would fall over themselves to make it right.
Stayed 4 nights in Mar 2024
Response from Matt Sommers, General Manager on Apr 2, 2024
Good day Vincent,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Okay

rekha

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Matt Sommers, General Manager on Apr 19, 2024
Good day Rekha,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

6/10 Okay

Lily

Traveled with group
Liked: Cleanliness
The hotel was very nice. Very modern with beds that rise and recline. Nice bathrooms also. There isn’t a coffee maker in the room but they have a coffee station on each floor by the elevator. I was disappointed with the bar area. Each time we wanted to go to the bar they said they were closed even though the hours posted said they should be open. When we arrived at 10 pm there was no food available at the hotel. You had to order uber eats or go out. Also housekeeping never took our used cups and threw them away. One night we ate in the room and they never took the dirty dishes. The front desk staff was very friendly but I feel they must have been understaffed in the restaurant and in housekeeping. The hotel is very close to the capitol and the museums. Location was great.
Stayed 6 nights in Mar 2024
Response from Matt Sommers, General Manager on Apr 2, 2024
Good day Lily,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

2/10 Terrible

Deanna

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
As VIP member I should have received a room upgrade. Instead, I got a basic room with view at AC systems and when I mentioned it to the management, I received no response. Secondly, we were arriving 1 hour prior to check in. I called the front desk asked if we can check in earlier as we have 2 little kids (2 and 4yo) and lady on the phone wanted to charge me $55 for early check in. So YOTEL you getting one star from me for such simple gesture that you don’t offer your guests of complimentary early check in if room is available. Lastly, they charge $35 per day for amenities such as coffee (in the hallway) and water. The coffee machine wasn’t working, I had to call the front desk so they can recalibrate coffee maker and wait 30 minutes. The pool was closed because it’s not a season. So they charge $35 per day for things they don’t have. For family of 4 we only were given 2 towels. Had to wait for hours to get extra towels as they said they understaffed.
Stayed 1 night in Mar 2024
Response from Matt Sommers, General Manager on Apr 2, 2024
Good day Deanna,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. As a Premium VIP with Expedia, we genuinely value your business. I apologize that an upgrade to our First Class room with 2 Queen beds and a view was not available on your arrival date. Please note that the 35 nightly facility fee also includes a daily 10 food and beverage credit (simply charge the bill to your room) as well as a curated list of exclusive discounts to area attractions and tours. I am terribly sorry that this was not explained better at check-in. We will conduct some additional training to ensure that this doesn't happen again in the future.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

8/10 Good

Morgan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend with one scruple. The staff and facilities were amazing, everyone was so helpful and friendly. The location is exceptional, and all of the many things we were in DC to see and take part in were truly in short (15-30 mins) walking distance away. Around the hotel there were several easy places to grab food without the gouging prices (we loved Jack’s Famous Deli and Z-Burger!). The one thing that might be an issue for some was the utter lack of privacy in the room. The bathroom/shower situation is a cloudy glass partition that is little more than a shower curtain in the room. There is no separate bathroom, but an unlockable glass door that doesn’t reach the ceiling. Anyone in the room with you will get to hear and smell anything happening in the room, fyi. The doors and walls to the hotel itself are very thin, and normal volume conversations can be heard from guests on either side very easily. Despite the two minor things, the hotel is very strongly recommended, and was a big part of our wonderful trip to DC!
Stayed 4 nights in Mar 2024
Response from Matt Sommers, General Manager on Apr 2, 2024
Good day Morgan,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington. Please look out for our 'First Class' room types that offer some larger spaces and more traditional hotel room layouts that might suit your needs better next time.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Genia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hip hotel that was unusual but very accommodating. I fell in love with the adjustable beds as they offered flexibility for room use, the room lighting options were also very cool and the hydration bars (on each level) was great for our adventures. Close proximately to capital and mall so we could explore on foot. Excellent place. Would stay there again.
Stayed 1 night in Mar 2024
Response from Matt Sommers, General Manager on Apr 2, 2024
Good day Genia,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Good

Michael

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good Location, Great Restaurant, Big/Nice TV, Staff Helpful/Responsive. Hotel and Restaurant/Bar had a nice vibe. Noisy in the morning...could really never sleep past 7a.
Stayed 4 nights in Mar 2024
Response from Matt Sommers, General Manager on Mar 29, 2024
Good day Michael,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

8/10 Good

Hawkins

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Matt Sommers, General Manager on Mar 29, 2024
Good day Hawkins,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Good

Aaron

Liked: Cleanliness, staff & service
The hotel was a cery good location to seeing the city
Stayed 4 nights in Mar 2024
Response from Matt Sommers, General Manager on Mar 27, 2024
Good day Aaron,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

6/10 Okay

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
It's a nice property. Rooms are clean, bed was comfortable. Good bar/restaurant. Every floor has complementary coffee and water stations, and the coffee is good. Service left a lot to be desired. No one answered in housekeeping or the front desk when i called, and i let the phone ring a long time. After my room was cleaned there was no kleenex. It was empty when i left the room, no idea why it wasn't refilled. Took 20 minutes to get more. My sink faucet trickled out. Should have been noticed and fixed before i checked in (they did fix it the next day). Iwent to get coffee this morning and there was no cream. Someone from housekeeping should have seen that, but my guess is that it's someone else's job and so it was ignored. I called the front desk, and this time someone answered. Still no cream a half hour later. Then i go to check out (which you have to do in the lobby. There was a long line and only one person at the front desk (looked like their second terminal was down). They have self checkout kiosks, but it wouldn't let me check out. So i waited for me than 20 minutes just to check out and was told i couldn't check out on the kiosk because i booked through Expedia. Staff was nice, just not very efficient. And my guess is that they are also understaffed.
Stayed 2 nights in Mar 2024
Response from Matt Sommers, General Manager on Mar 27, 2024
Good day Daniel,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. I am disappointed to read about your experience as your recap does not live up to our standards and I apologize that we failed during your stay. If interested, please reach out to me directly so that we can discuss further and I can attempt to make it right.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant experience.
Stayed 1 night in Mar 2024
Response from Matt Sommers, General Manager on Mar 27, 2024
Good day Dirk,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Robert

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matt Sommers, General Manager on Mar 26, 2024
Good day Robert,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Good

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very millennial style, very techie reception area, hotel is close to Union Station Definitely not a traditional Hotel but doable
Stayed 4 nights in Mar 2024
Response from Matt Sommers, General Manager on Mar 25, 2024
Good day Roberto, Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. Our mission at YOTEL is to challenge the status quo. We appeal to those who find traditional hotels uninspiring, searching for a different experience and not just a great sleep. We provide unique spaces, each with their own personality, all delivered with a touch of fun and tons of passion. Thank you very much for sharing your review with us! We hope you will give us another opportunity to earn your business in the future. In service, Matt Sommers, General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property!
Stayed 3 nights in Mar 2024
Response from Matt Sommers, General Manager on Mar 25, 2024
Good day Michael,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Vincent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super modern hotel with unique tastes. Highlights include large rooms, adjustable bed, and adjustable LED mood lighting. The only “problem” is that it is quite a bit of a walk (15 mins) if you wanted to go towards downtown or to the center of National Mall. Not too big of an issue, unless you’re traveling back at night, in which you’ll have to pass a homeless shelter. We felt safe however, but always good to be observant and cautious, especially traveling with kids. On the other hand, the location is very close to the Capital (if you wanted to rope drop it), as well as Union Station (which is helpful for any trains going out of town). The hotel is very self-managed, with check ins and check outs done at a kiosks, so we barely talked to anyone during our stay. Overall, 8/10, would definitely stay there again.
Stayed 3 nights in Mar 2024
Response from Matt Sommers, General Manager on Mar 22, 2024
Good day Vincent,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington. Please note that we do offer the more traditional check-in and out experience at our "Mission Control" desk in the lobby so it is a "choose your own adventure" type of experience for those on the go, the kiosks work great! For those who want more of the personalized experience, our Mission Control team is available.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Good

Chynna

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, some of the front desk girls were really nice and a few had an attitude but that’s okay.
Response from Matt Sommers, General Manager on Mar 21, 2024
Good day Chynna,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. If convenient, please reach out to me at the hotel directly so you can share with me which employees were not delivering service up to our standards. We want to make sure all of our guests receive the best service and experience possible.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Excellent

Terrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern upgraded hotel. Very close to Capital Bldg
Stayed 3 nights in Mar 2024
Response from Matt Sommers, General Manager on Mar 19, 2024
Good day Terrence,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was helpful.
Stayed 4 nights in Mar 2024
Response from Matt Sommers, General Manager on Mar 18, 2024
Good day Steve,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

4/10 Poor

Graham

Business traveler
Disliked: Staff & service
Was waiting in line behind about five customers to check in and asked the receptionist if the kiosk would be able to give me a key and she said yes, so I went to try to check in at the machine. The machine had an error and wouldn't let me check in so I had to go back to the receptionist to explain I needed help. She pretended to have not seen me waiting in line, despite having made eye contact with me as I was standing in said line minutes earlier, and the customers behind me lied and said I cut them when I was just trying to return to my spot. The receptionist became rude and unreasonable, would not hear me out, and seemed to take the side of the two customers who were lying for some reason. Impossible to say for sure, but it should be noted that I was of a different race than the other people. The proof is all on the lobby security footage shortly before 8:30 pm on 3/16/24. Unprofessional treatment and a difficult check in process that wasted enough of my time to cause me to be late for an important event. Will not be returning.
Stayed 1 night in Mar 2024
Response from Matt Sommers, General Manager on Mar 18, 2024
Good day Graham,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests. I did have a chance to review the camera footage from the 16th and can clearly see where the issue occurred. We pride ourselves on delivering an effortless experience, and I am so sorry that we failed during your stay. I would be interested in discussing this with you in greater detail to see if I can make it right. If convenient, please reach out to me directly at the hotel so we can discuss further.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

8/10 Good

Sonia, Toa Baja

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Matt Sommers, General Manager on Mar 18, 2024
Good day Sonia,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel
Stayed 1 night in Mar 2024
Response from Matt Sommers, General Manager on Mar 22, 2024
Good day Stewart,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked well for me coming from Amtrak. Loved the reclining bed.
Stayed 2 nights in Mar 2024
Response from Matt Sommers, General Manager on Mar 18, 2024
Good day Billie,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Roxie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely visit. Can’t complain. The restaurant however, needs better food options.
Stayed 3 nights in Mar 2024
Response from Matt Sommers, General Manager on Mar 15, 2024
Good day Roxie,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Feb 2024
Response from Matt Sommers, General Manager on Mar 14, 2024
Good day Vlad,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Kristy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the proximity of Yotel to the Capitol and the National Mall.
Stayed 4 nights in Feb 2024
Response from Matt Sommers, General Manager on Mar 14, 2024
Good day Kristy,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

10/10 Excellent

Idaleyvis, Miami

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Walkable to most museums and Capitol.
Stayed 4 nights in Mar 2024
Response from Matt Sommers, General Manager on Mar 13, 2024
Good day Idaleyvis,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

8/10 Good

Mary jill

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. One thing we did not line is that doors are being slams by other guest. Walls are too thin , we can hear people talking especially in the hallway . Not enough hanger and no closet. Coffee was too strong and Frigidaire was not working.
Stayed 5 nights in Mar 2024
Response from Matt Sommers, General Manager on Mar 11, 2024
Good day Mary Jill,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Excellent

Aira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Matt Sommers, General Manager on Mar 1, 2024
Good day Aira,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington.We hope to see you again soon!In service,Matt Sommers, General Manager

4/10 Poor

Doyoung

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Area is good but service & parking is totally terrible
Response from Matt Sommers, General Manager on Feb 29, 2024
Good day Doyoung,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager

6/10 Okay

Emily

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Although the rooms were clean and updated, the walls are extremely thin. The person next door sounds like they were standing right next to me. That’s how clear they were. It also didn’t help they left their TV on night!
Stayed 2 nights in Feb 2024
Response from Matt Sommers, General Manager on Feb 27, 2024
Good day Emily,Thank you for choosing to stay at YOTEL Washington DC. We appreciate your business and value your feedback as we continuously strive to improve everyday for our guests.We hope you will give us another opportunity to earn your business in the future.In service,Matt Sommers, General Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
I like the restaurant at the Hotel. I recommend the buttermilk Chicken & waffle.
Stayed 1 night in Feb 2024
Response from Matt Sommers, General Manager on Feb 27, 2024
Good day Neil,Thank you so much for rating your recent stay at YOTEL Washington DC. We are so glad that you enjoyed your stay with us and look forward to hosting you again on a future trip to Washington. We love our fried chicken and waffles too! We hope to see you again soon!In service,Matt Sommers, General Manager

2/10 Terrible

Liefu

Stayed 1 night in Feb 2024
Response from Matt Sommers, General Manager on Mar 20, 2024
Good day Liefu,Thank you so much for rating your recent stay at YOTEL Washington DC. I'm sorry to see that we did not wow you this trip. If convenient, I would love to hear some specific feedback on how we can do better to improve your experience next time around. If you wish to share anything specific, please don't hesitate to reach out to me directly at the hotel so that we can begin a dialogue and we can learn from your experience.We hope you will give us another opportunity to earn your business and wow you next time around.In service,Matt Sommers, General Manager