Truly an oasis, in the midst of the bustling city. Truly exceptional staff--from Najwah at the front desk, the staff at Matera (first-class breakfasts!), and the housekeeping staff, it has been a long while since I have experienced a hotel stay as smooth and warm as this one. Super-clean, super-quiet, and well-appointed. As I was writing this review, I heard one of the front desk staff very respectfully ask one of the guests how his son was--a rare, well-executed display of compassion that was really quite striking to witness. Will definitely be booking here again when I return. Very, very highly recommended.