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Reviews of The St. Regis Washington, D.C.

5 out of 5
The St. Regis Washington, D.C.
923 16th St Nw, Washington, DC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 429 out of 643 reviews" "
Rating 8 - Good. 132 out of 643 reviews" "
Rating 6 - Okay. 42 out of 643 reviews" "
Rating 4 - Poor. 25 out of 643 reviews" "
Rating 2 - Terrible. 15 out of 643 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maha, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Maha, We are glad you had a great experience at our hotel. We love what we do, but being recognized for a well-done job is always excellent! Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We hope to host you again soon here at The St. Regis Washington, D.C.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Madonna Aoun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and the service was impeccable. The rooms were a little small. Overall, I would greatly recommend it.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 6, 2024
Dear Madonna, Thank you for sharing your positive experience with us! Although you were not entirely satisfied with the room size, we are pleased you enjoyed your stay and loved the hospitable service you received from our team. Your recommendation means a lot to us, and we look forward to welcoming you back to The St. Regis Washington, D.C. in the future. Allow me, Elias AssalyGeneral Manager

10/10 Excellent

frank

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 12, 2023
Dear frank, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had an enjoyable stay at The St. Regis Washington, D.C. We'd love to host you again someday for yet another unforgettable visit.Allow me, Elias AssalyGeneral Manager

8/10 Good

John

Stayed 1 night in Dec 2023
Response from General Manager on Dec 30, 2023
Dear John, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at The St. Regis Washington, D.C.. We look forward to welcoming you back on your next visit.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Kelly

Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Kelly, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to The St. Regis Washington, D.C.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Kerry

Stayed 3 nights in Nov 2023
Response from General Manager on Dec 20, 2023
Dear Kerry, We are delighted you enjoyed your stay at The St. Regis Washington, D.C. We strive to provide each guest with an exceptional visit; therefore, it is lovely knowing we exceeded your expectations. We hope you will return whenever your travels bring you to the city.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Celeste, Wilmington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You're not going to have any problems here. Everyone was so well orchestrated.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 23, 2023
Dear Celeste, Thank you for your glowing review of The St. Regis Washington, D.C.! We're delighted to hear that your experience was seamless and well-orchestrated. Providing exceptional service is our top priority, and we appreciate your positive feedback. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Place is fantastic. Staff very helpful.
Stayed 1 night in Nov 2023
Response from Elias Assaly General Manager on Nov 13, 2023
Dear Paul, It was a pleasure to welcome you to The St. Regis Washington, D.C. Thank you for mentioning how much you enjoyed our hospitality. We are passionate about creating a welcoming and authentic atmosphere, and we appreciate the acknowledgment of our dedication.It was a pleasure having you as our guest, and we hope to see you soon.Allow me,Elias AssalyGeneral Manager

10/10 Excellent

Sally

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with excellent customer service. Would stay here again in the future!
Stayed 1 night in Oct 2023
Response from General Manager on Nov 1, 2023
Dear Sally, It was a pleasure having you as our guest at The St. Regis Washington, D.C., and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Allow me, Elias AssalyGeneral Manager

6/10 Okay

SAMUEL

Stayed 1 night in Oct 2023
Response from General Manager on Oct 22, 2023
Dear SAMUEL, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Allow me, Elias AssalyGeneral Manager

8/10 Good

Irina

The room was not clean enough
Stayed 1 night in Oct 2023
Response from Elias Assaly General Manager on Oct 8, 2023
Dear Irina, It was a pleasure receiving your nice rating for The St. Regis Washington, D.C. Inviting, immaculate, and spotless accommodations are essential for every guest; therefore, we apologize for any oversight in your room. We will immediately address this with our associates, and we appreciate you bringing this to our attention. We hope you will give us another chance to exceed your expectations on your next visit to D.C.Allow me,Elias AssalyGeneral Manager

6/10 Okay

Elizabeth

Stayed 1 night in Sep 2023
Response from Elias Assaly General Manager on Oct 14, 2023
Dear Elizabeth, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Allow me,Elias AssalyGeneral Manager

10/10 Excellent

sakiyah

Stayed 3 nights in Sep 2023
Response from Elias Assaly General Manager on Sep 30, 2023
Dear Sakiyah, It was a pleasure to welcome you to The St. Regis Washington, D.C. Thank you for the excellent rating. We are passionate about creating a welcoming and authentic atmosphere, and we appreciate acknowledging our dedication.It was a pleasure having you as our guest, and we hope to see you soon.Allow me,Elias AssalyGeneral Manager

10/10 Excellent

Azza

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2023
Response from Elias Assaly General Manager on Sep 5, 2023
Dear Azza, On behalf of our associates, thank you for the generous review. We are passionate about making each guest's stay seamless and meaningful, and we are pleased to know how much you loved your time with us and found everything excellent. All of us at The St. Regis Washington, D.C., look forward to having you visit again.Allow me,Elias AssalyGeneral Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Concierge was not helpful or responsive; doormen were constantly not present to help with luggage; only one elevator was working
Stayed 2 nights in Aug 2023
Response from Elias Assaly, General Manager on Aug 29, 2023
Dear Guest, Thank you for letting us know about your experience with the concierge team. We are devoted to providing extraordinary and seamless experiences for our guests; therefore, we regret to learn we did not meet these expectations. Your feedback is precious to us, and we hope you will accept our sincere apologies. We would welcome another opportunity to show you the exquisite hospitality we are known for providing on your next visit to the area.Allow me,Elias Assaly,General Manager

10/10 Excellent

Bobby

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful Staff Everyone is so nice and very helpful.
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 8, 2023
Dear Bobby, It was a pleasure to welcome you to The St. Regis Washington, D.C. Thank you for mentioning how much you enjoyed our hospitality. Evaluations like these inspire and motivate our team to continue delivering exquisite service. We are passionate about creating a welcoming and authentic atmosphere, and we appreciate the acknowledgment of our dedication. It was a pleasure having you as our guest, and we hope to see you soon.Allow me,Elias AssalyGeneral Manager

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Jul 8, 2023
Dear Stephen, Thank you for rating your stay at The St. Regis Washington, D.C. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Allow me, Elias AssalyGeneral Manager

4/10 Poor

JINYA

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 5, 2023
Dear JINYA, Thank you for rating your stay with us. We aim to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Bobby

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, definitely going to stay there again
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 3, 2023
Dear Bobby, Thank you for the excellent rating of our hotel. We are passionate about making each guest's stay seamless and meaningful, and we are pleased to know how much you loved your time with us. All of us at The St. Regis Washington, D.C., look forward to having you visit again.Allow me,Elias AssalyGeneral Manager

6/10 Okay

Madhu

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 26, 2023
Dear Madhu, We appreciate you taking the time to leave your rating and are happy if you liked various aspects of your stay. However, we are sorry if we were not at our best. We hope to have another opportunity to welcome you back soon.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Jill

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from General Manager on Jun 24, 2023
Dear Jill, Thank you for the perfect rating. We are glad you had a wonderful time at The St. Regis Washington, D.C. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A block from the White House. Staff couldn’t have been more pleasant and helpful. Beautiful hotel. Try to get breakfast included otherwise it is expensive.
Stayed 5 nights in Jun 2023
Response from General Manager on Jun 19, 2023
Dear Marco, Thank you for the excellent review of our hotel, The St. Regis Washington, D.C. It was a pleasure to welcome you with flawless service, and we are pleased you could take advantage of our impeccable downtown location, only two blocks from the White House and moments from the city's top attractions. We are delighted you enjoyed everything we offer. We hope you will come back to see us soon.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Marianna

Liked: Cleanliness, amenities, property conditions & facilities
Mattress and pillows were not good enough for the hotel quality.
Stayed 4 nights in May 2023
Response from General Manager on May 24, 2023
Dear Marianna, Thank you for your review of our hotel. We are pleased to know your overall stay was good, and we also appreciate knowing where we can improve our guest experience. We are sorry that the mattress and pillows did not meet your expectations, and we will share your feedback with the appropriate individuals. We hope you will consider a return visit so we can show you we are passionate about crafting a meaningful and flawless experience for each of our valued guests.Allow me,Elias AssalyGeneral Manager

10/10 Excellent

Cuixia

Liked: Cleanliness
Stayed 1 night in May 2023
Response from General Manager on May 11, 2023
Dear Cuixia, Thank you for the generous rating. We are thrilled we met your expectations for a fantastic stay at The St. Regis Washington, D.C. We hope to have the pleasure of doing so again on your next visit to our city.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Louis

Different type of review from others on here. My CC information was stolen and used to make an unauthorized reservation at this hotel. I contacted the hotel about the fraud and the front office personnel were fantastic. Front office manager was super responsive, communicative and treated the matter with urgency. Matter was fully resolved. Due to the staff's high professionalism, I would to stay here any time.
Stayed 1 night in Apr 2023
Response from General Manager on May 6, 2023
Dear Louis, Thank you for taking the time to share your feedback about your experience at The St. Regis Washington, D.C. We apologize for any inconvenience caused by the unauthorized reservation and are pleased to hear that our front office personnel were able to promptly resolve the matter for you. It's wonderful to know that their high level of professionalism and our exquisite service made a positive impression and that you would be happy to stay with us again in the future. We look forward to welcoming you soon!Allow me, Elias Assaly,General Manager

10/10 Excellent

mehboob

Business traveler
Liked: Cleanliness, property conditions & facilities
Over all excellent service.
Stayed 1 night in Apr 2023
Response from Hotel Management on May 3, 2023
Dear mehboob, It was a pleasure having you with us at The St. Regis Washington, D.C. Thank you for highlighting our exceptional customer service. We are passionate about creating a hospitable and authentic atmosphere, and we appreciate your remarks recognizing our dedication. Thank you for being our guest, and we hope to welcome you back for another memorable stay.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Rodney

Business traveler
Liked: Cleanliness, room comfort
Really good
Stayed 3 nights in Apr 2023
Response from General Manager on Apr 23, 2023
Dear Rodney, Thank you for being our valued guest at The St. Regis Washington, D.C. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Evaluations like these inspire and motivate our team to continue delivering exquisite service. We hope you will choose us every time your travels bring you to our nation's capital.Allow me, Elias AssalyGeneral Manager

8/10 Good

Norbert, Silver Spring

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Cleanness and breakfast service. Missed the butler service which was available during my last stay...
Stayed 1 night in Apr 2023
Response from General Manager on Apr 18, 2023
Dear Norbert, On behalf of our associates, thank you for the lovely review. We are passionate about making each guest's stay seamless and meaningful, and we are pleased to know how much you loved our well-maintained property and breakfast. However, we are sorry for your disappointment with no butler service. We will review your feedback with our team. All of us at The St. Regis Washington, D.C., look forward to having you visit again.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really elegant and a true classic
Stayed 4 nights in Mar 2023
Response from General Manager on Apr 7, 2023
Dear Ian, Thank you for your recent stay at The St. Regis Washington, D.C. We are delighted you had a great experience throughout our hotel. We love what we do, but being recognized for a job well done is always nice. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Michael

Stayed 1 night in Mar 2023
Response from General Manager on Apr 20, 2023
Dear Michael, Thank you for being our valued guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The St. Regis Washington, D.C., and we look forward to welcoming you again soon.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Courtney

Stayed 2 nights in Oct 2022
Response from General Manager on Mar 20, 2023
Dear Courtney, Thank you for the great review. We are passionate about making each guest's stay seamless and meaningful, and we are pleased to know how much you loved your time with us. All of us at The St. Regis Washington, D.C., look forward to having you visit again.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Marcello

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A unique hospitality experience. Old World Charm two blocks from the White House! Loved every aspect. This is not a modern sterile place, you will sense history and old charm everywhere you look.
Stayed 3 nights in Mar 2023
Response from General Manager on Mar 7, 2023
Dear Marcello, Thank you for the excellent review of our hotel, The St. Regis Washington, D.C. It was a pleasure to welcome you with flawless service, and we are pleased you could take advantage of our impeccable location, only two blocks from the White House. We are delighted you enjoyed everything we offer. We hope you will come back to see us soon.Allow me, Elias AssalyGeneral Manager

4/10 Poor

Benjamin

Stayed 3 nights in Mar 2023
Response from General Manager on Mar 7, 2023
Dear Benjamin, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from General Manager on Mar 1, 2023
Dear David, Thank you for staying at The St. Regis Washington, D.C. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Allow me, Elias AssalyGeneral Manager

2/10 Terrible

Lloyd

Business traveler
Liked: Cleanliness, room comfort
Old and Dank
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 12, 2023
Dear Lloyd, Thank you for taking the time to evaluate your stay with us. We are truly sorry your visit was anything but exceptional. We never want a guest to leave with such an impression of us, and if given the opportunity, we would have loved to address every concern you had during your stay. We hope you will consider giving us another chance to provide you with the impeccable hospitality and accommodations you deserve every time you choose our hotel.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Patrice

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property
Response from General Manager on Jan 20, 2023
Dear Patrice, Please accept our gratitude for posting fantastic feedback about your stay at The St. Regis Washington, D.C. It is nice that you enjoyed your time with us, and our facilities and service worked well for you and made your time with us even more memorable. We hope you are planning another visit our way.Allow me, Elias AssalyGeneral Manager

10/10 Excellent

Mark

Traveled with partner
Liked: Amenities, property conditions & facilities
Incredible service.
Response from General Manager on Dec 25, 2022
Dear Mark, Thank you for being our valued guest at The St. Regis Washington, D.C. We are pleased you enjoyed our hospitality. We are passionate about creating a welcoming and authentic atmosphere, and we appreciate the acknowledgment of our dedication. We appreciate you taking the time to share your experience, and we look forward to seeing you again.Allow me, Elias AssalyGeneral Manager

2/10 Terrible

Kelly

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
O
Response from General Manager on Dec 7, 2022
Dear Paul, Thank you for your fantastic review of The St. Regis Washington, D.C. We are delighted to know you loved every aspect of our hotel. We look forward to welcoming you back the next time you are in the D.C. area.Allow me, Elias AssalyGeneral Manager

4/10 Poor

Victoria

Disliked: Cleanliness
I booked this for one evening as the rest of my stay was booked @ the Ritz Georgetown. Exterior of hotel is stunning and the lobby is what you would expect from an older St Regis. Upon check in, I was told I had been upgraded. I had already booked a King room. There was a line to check in as only one person at the desk. Upon entering, it was a small double room. I had to bring my belongings back downstairs, wait in line for other people to check in to then let the concierge know of the mistake. He then reissued keys to another room. Upon entering that room, there was no upgrade, it was the room I had booked online. After settling in, I showered (pressure was wonderful). I went to move a hand towel from the sink and realized it was sopping wet. When I picked it up, it was full of toilet paper covered in mouth wash. I was really grossed out and upon further inspection realized there were wrappers in the bathroom trash can. I called down to the front and no one seemed that concerned or grossed out. I asked multiple times if the room had been cleaned as I was then worried about the bed. Didn't offer to move me to another room and were pretty cavalier. Said maybe turn down service had accidentally left it....They sent a house keeper up who was very kind but 30 mins later. She cleaned the bathroom and then told me to check the bed to make sure it was clean. The whole experience left me feeling really grossed out. Needless to say, I was happy to have not booked my entire trip there.
Response from General Manager on Nov 8, 2022
Dear Victoria, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Allow me, Elias AssalyGeneral Manager

6/10 Okay

ANTOINETTE

Business traveler, Traveled with family
Liked: Cleanliness
The hotel is very historical and beautiful; however, it needs updating. The pillows were too big and the carpets made my allergies worse. The staff was very nice at reception and our stay was pleasant I just wish it was a little more modern. We also had afternoon tea at the hotel. The young lady that helped us, Gaby, was very dry. We asked for a second table because everyone else that was already seated had larger ones or two small tables and she immediately declined. We asked to switch to a larger table that was open and she also said no because it was reserved. We stayed an extra hour and the table we asked to be moved to never became occupied. Since we paid $200 for tea, we expected a little extra effort. This was our first and last time at this hotel.
Stayed 1 night in Oct 2022
Response from General Manager on Nov 26, 2022
Dear ANTOINETTE, Thank you for taking the time to evaluate your stay. It was great to read about the enjoyable aspects of your visit. Your feedback is valuable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Allow me, Elias AssalyGeneral Manager

6/10 Okay

Elder

Liked: Cleanliness
Stayed 3 nights in Oct 2022

10/10 Excellent

William

Stayed 1 night in Sep 2022

8/10 Good

Alexander

Traveled with family
Liked: Amenities, property conditions & facilities
Great location and staff. The rooms are nice but a little dated and our room had one shower towel with rip in it and another with mascara on it. We were put on a very long hold when requesting to speak to the manager but it was eventually resolved by getting new towels. Overall the property is a beautiful but slightly dated.
Stayed 2 nights in Sep 2022

4/10 Poor

Nuno

Traveled with partner
Disliked: Cleanliness, amenities
We wait over 2 hours for our room to ge ready . The hotel smelled like old .
Stayed 1 night in Sep 2022

8/10 Good

stacey

Stayed 2 nights in Aug 2022

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a nice stay at the hotel. Bar closed early a few nights we were there but other then that it is a beautiful hotel with a even more beautiful lobby. Room was clean and the staff was delightful. I would recommend staying here if visiting D.C. A very special thank you to MARY at the front desk,she made us feel special and was so helpful during our stay. She made the trip 100 times better and was so nice and courteous. The hotel is lucky to have her there. I will definitely be staying here on my next trip to D.C.
Stayed 4 nights in Aug 2022

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great with helping me and my family
Stayed 4 nights in Jul 2022

6/10 Okay

John

Disliked: Amenities, property conditions & facilities
Rooms were worn and tired.
Stayed 1 night in Jul 2022

10/10 Excellent

Krina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel with luxury surroundings. Tea in the lobby is worth the splurge. You cant be any closer to the White House.
Stayed 2 nights in Jun 2022