Deluxe Room, 1 King Bed, Corner | Premium bedding, in-room safe, individually decorated, desk

Reviews of Washington Marriott at Metro Center

3.5 out of 5
Washington Marriott at Metro Center
775 12th Street NW, Washington, DC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1002 reviews" "
Rating 8 - Good. 248 out of 1002 reviews" "
Rating 6 - Okay. 66 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
Honestly I would rate this hotel higher however it was not disclosed until AFTER we booked that the hotel was under going renovations. I am not sure until how long the hotel will be renovating however their main restaurant is not open, and did not have an updated menu when we tried to order from our room. I would have picked another hotel (like the JW) had it had been disclosed to me prior to booking, I feel scammed for the price I paid
Stayed 3 nights in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean, great service.
Stayed 2 nights in Mar 2024
Response from Front Office Leadership Team on Mar 25, 2024
Dear Dan,Thank you for choosing Washington Marriott at Metro Center for your recent visit to the area. We believe in creating extraordinary moments made for you, and we are delighted that we exceeded your expectations. It would be an honor to welcome you back every time you return to D.C.Kindest Regards,Front Office Leadership Team at Washington Marriott Metro Center

10/10 Excellent

Dominique

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated hotel in a convenient area for walking or taking public transportation around DC
Stayed 1 night in Mar 2024

10/10 Excellent

Sabria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the updated, limited carpet, rooms. Plenty of storage in drawers and closet. Bathroom was beautifully lit. Plenty of charging outlets. Downstairs smelled great and welcoming, plenty of seating in lobby to chill out!
Stayed 2 nights in Mar 2024
Response from GM on Mar 10, 2024
Dear Sabria, Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the updated rooms and appreciated the thoughtful amenities, such as ample storage, well-lit bathrooms, and plenty of charging outlets. It's also wonderful to know that you found the lobby area welcoming and comfortable, with plenty of seating to relax and unwind. Our enriching experiences, sophisticated spaces, and exceptional service are designed to clear the mind and spark new ways of being, which inspire great brilliance in our guests. It was a pleasure having you as our guest here at Washington Marriott at Metro Center, and we look forward to seeing you on your next trip to D.C.!Kindest Regards,Front Office Leadership Team at Washington Marriott Metro Center

10/10 Excellent

Alex

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Alex,Thank you for staying with us and taking the time to post your rating. I am pleased to know that we exceeded your expectations. One of our core values is anticipating our guests' needs, whether big or small, with a thoughtful approach to service and design. It was an honor to be a part of making your stay so memorable, and I hope you will make the Washington Marriott at Metro Center your home away from home whenever your travels bring you to our city!Kindest Regards,Melissagale Leshelt,General Manager,Washington Marriott at Metro Center

10/10 Excellent

Yana

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walked easily to restaurants, and plenty of food options close by. Walked to the White House easily, not too far to walk to the national mall. Metro is right out the door. Comfortable beds, clean rooms. Excellent Doorman, very nice staff!
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Mary,Thank you for choosing to stay at Washington Marriott at Metro Center. I am pleased our location was convenient for your visit, particularly our proximity to the White House and some of the area's best dining options. Placed perfectly near public transportation, our hotel is an optimal downtown destination for maximizing your time in our vibrant city. I hope we will be the first hotel you think of on future visits to the area!Kindest Regards,Melissagale Leshelt,General Manager,Washington Marriott at Metro Center

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff in restaurant were excellent.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Joan,We are glad to know that you enjoyed your stay at Washington Marriott at Metro Center and that your delicious dining experience at our in-house restaurant, Fire & Sage, made your visit even more special. All credit goes to our excellent associates, who work hard to create an enriching, sophisticated experience for our guests. We hope you will revisit the next time you are in the area.Kindest Regards,Melissagale Leshelt,General Manager,Washington Marriott at Metro Center

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Monika

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Not what I expected. Fairly low standard.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Monika,Thank you for sharing your review. We truly care about delivering meaningful hospitality and restorative accommodations for our guests, so we are sorry for not meeting these expectations. We are grateful for your review, and we hope you will consider giving us another opportunity to welcome you back for a more inspiring experience.Kindest Regards,Melissagale Lechelt,General Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from everything we wanted to do
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Pamela,Thank you for choosing Washington Marriott at Metro Center. Our thoughtful spaces, enriching experiences, and ideal location come together as part of our commitment to restorative travel. We are delighted you loved being nestled amongst the Nation's most sought after attractions. Thank you for sharing your five star review, and we hope to welcome you back for another fulfilling stay. Kindest Regards,Melissagale Lechelt,General Manager,Washington Marriott at Metro Center

10/10 Excellent

Kathy L

Business traveler
Liked: Amenities
Quality Care to all of their Patrons!
Stayed 4 nights in Jan 2024

8/10 Good

Francky

Liked: Cleanliness
Everything was good
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 8, 2024
Dear Francky,On behalf of our associates, thank you for the wonderful review. We are thrilled you enjoyed everything we offer, from our refreshing accommodations to personalized hospitality and excellent D.C. location. All of us here look forward to having you visit with us again.Kindest Regards,Melissagale Lechelt,General Manager

10/10 Excellent

Coletta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Coletta,Thank you for choosing Washington Marriott at Metro Center. We are dedicated to providing an enriching and pleasing atmosphere for all of our guests, and we love that you had a memorable stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Kindest Regards,Melissagale Lechelt, General Manager,Washington Marriott at Metro Center

8/10 Good

Noelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to walking around DC. The housekeeping staff was very loud very early. The restaurant is not currently open; there is a small room in which you can order food/drinks. We used the valet for parking; did not have help with our bags. Room was very comfortable and clean.
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 31, 2024
Dear Noelle,We thank you for taking the time to evaluate your stay with us, and we are delighted you loved our central location and rejuvenating accommodations. Anticipating our guests' needs with a thoughtful, meaningful approach to our service is part of our core values, and we are sorry for any inconvenience associated with our housekeeping and valet service. Thank you for allowing us to improve, and we hope you will give us another chance to show you our commitment to seamless hospitality.Kindest Regards,Melissagale Leshelt,General Manager

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Dear Angela,Thank you for your kind rating of our hotel. We are delighted you had a refreshing, fulfilling experience, and we appreciate you sharing your recommendation with future travelers. We enjoyed having you as our guest and look forward to making more memories with you on your next visit to D.C.Kindest Regards,Melissagale Lechelt,General Manager,Washington Marriott at Metro Center

10/10 Excellent

Kia

Stayed 1 night in Dec 2023

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access. Lots of shops i frequent within distance
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Dear Russell,Thank you for the enlivening review of your recent stay at Washington Marriott at Metro Center. We are pleased you found our scenic location in the heart of D.C. perfect for visiting your favorite shops. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Kindest Regards,Melissagale Lechelt,General Manager,Washington Marriott at Metro Center

10/10 Excellent

Louis S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and excellent service from housekeeping to front desk!!! Great location, walkable to all main attractions and access to restaurants, Highly recommend to stay,
Stayed 4 nights in Dec 2023

10/10 Excellent

Vinod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from gm on Dec 31, 2023
Dear Mario,Thank you for staying with us and taking the time to post your rating. We are pleased to have exceeded your expectations. One of our core values is anticipating our guests' needs, whether big or small, with a thoughtful approach to service and design. It was an honor to be a part of making your stay so memorable, and we hope you will make the Washington Marriott at Metro Center your home away from home whenever your travels bring you to our city. We look forward to your next visit!Kindest Regards,Melissagale Lechelt General ManagerWashington Marriott at Metro Center

10/10 Excellent

Penney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kathrin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Kathrin,Thank you for being our guest and for the high rating. It is wonderful to learn how much you enjoyed your time at Washington Marriott at Metro Center and that we exceeded all of your expectations; your feedback gives us the motivation to keep providing exemplary hospitality. We can't wait to share another fulfilling experience with you soon.Kindest Regards,Melissagale Lechelt,General Manager,Washington Marriott at Metro Center

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great DC Family Trip!
Overall, very nice experience. Check-in was smooth and quick. Everyone was very nice and attentive. Valet was exceptional! Rooms are good size, clean, and comfortable. Great location!! We walked to all museums and monuments. Will definitely stay here again.
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest,It was our pleasure welcoming you and your family to Washington Marriott at Metro Center. We are thrilled that your experience was perfect from beginning to end. Our guest accommodations are meant to be the perfect retreat after a long day exploring our exciting city. We are delighted this was the case for you, and we appreciate your recommendation. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Kindest Regards,Melissagale Lechelt,General Manager,Washington Marriott at Metro Center

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Valued Guest,Thank you for your generous rating. Your complimentary feedback was a pleasure to see, and we are excited to share it with our associates. Thank you for choosing to stay with us, and we look forward to welcoming you back to Washington Marriott at Metro Center.Kindest Regards,Melissagale Lechelt,General Manager,Washington Marriott at Metro Center

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

WILLIAM, WYE MILLS

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Dear William,Thank you for being our guest and for your excellent rating. It is great to learn how much you enjoyed your time at Washington Marriott at Metro Center and that we exceeded all of your expectations. We can't wait to share another enriching experience with you soon.Kindest Regards,Melissagale Lechelt,General Manager,Washington Marriott at Metro Center

10/10 Excellent

Derek

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 10, 2023
Dear Derek, Thank you for staying with us and taking the time to post your rating. We are pleased to have exceeded your expectations. One of our core values is anticipating our guests' needs, whether big or small, with a thoughtful approach to service and design. It was an honor to be a part of making your stay so memorable, and we hope you will make the Washington Marriott at Metro Center your home away from home whenever your travels bring you to our city. We look forward to your next visit!Kindest Regards,Melissagale Lechelt General ManagerWashington Marriott at Metro Center

6/10 Okay

Monique

Business traveler
Liked: Cleanliness
Disliked: Staff & service
I did not appreciate a $40 early check in charge when they had rooms available. Why the charge?
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 8, 2023
Dear Monique,Thank you for staying with us and sharing your concerns regarding our early check-in fee. We always want to provide a seamless, pleasant experience, and we regret that this policy impacted your overall experience. We do regularly review our costs and will share your remarks with the appropriate individuals as we plan for the future. We certainly hope you enjoyed our ideal location and invigorating accommodations, and we welcome an opportunity to serve you again.Kindest Regards,Melissagale Lechelt,General Manager

10/10 Excellent

Kathy L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023

8/10 Good

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never been charged to check-in early to a hotel or asked to join a hotel subscription list in order to get free internet (or otherwise pay for it). So, I didn't like my check-in experience. Everyone seem to be having issues with the elevator reading their access cards, lots of people going on unnecessary elevator rides because of that. Other than that it was fine.
Stayed 3 nights in Nov 2023

10/10 Excellent

Dannielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Dannielle,Thank you for the generous rating of our hotel. Washington Marriott at Metro Center is energized by welcoming our guests to the D.C. area with spacious accommodations, excellent amenities and a beautiful location. We are pleased you had an enriching stay, and we hope you will come back to see us soon.Kindest Regards,Melissagale Lechelt,General Manager,Washington Marriott at Metro Center

8/10 Good

Anadescha

Traveled with group
Liked: Cleanliness, staff & service, amenities
My stay was enjoyable
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Anadescha,On behalf of our associates, thank you for the wonderful review. We are thrilled you could take advantage of all our world-class destination has to offer, from newly updated accommodations to our ideal location. All of us look forward to having you visit with us again.Kindest Regards,Melissagale Lechelt,General Manager

8/10 Good

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price of drinks was excessive at Fire &Sage. Staff very nice. Room updated and very clean
Stayed 4 nights in Nov 2023

10/10 Excellent

Tatsuo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and friendly staff
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Tatsuo,Thank you for acknowledging our outstanding service at Washington Marriott at Metro Center. We are committed to maximizing each guest's experience through our personalized hospitality, and we are thrilled we exceeded your expectations. We hope to welcome you back whenever you return to the D.C. area.Kindest Regards,Melissagale Lechelt,General Manager,Washington Marriott at Metro Center

10/10 Excellent

Chibuike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Ghazale

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We were woken up every day at 9 am by loud construction noises. The hotel charged us twice as expensive parking lot. We were also disappointed by the view from our room, which consisted of bags of trash. These negative experiences have made us decide that we will never go back to that place.
Stayed 2 nights in Nov 2023
Response from gm on Nov 26, 2023
Dear Ghazale,Thank you for taking the time to share your feedback with us. We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We have a passion for imagining new possibilities and enabling our guests to do the same. Therefore, please accept our apologies for the concerns that inconvenienced you due to our repositioning project. We are also very sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We are grateful for your patience and understanding.Kindest Regards,Melissagale LecheltGeneral Manager

10/10 Excellent

Rita Bass, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

GREGORY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location.
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 24, 2023
Dear Gregory,We are here to help you thrive while you travel, and we want to thank you for choosing Washington Marriott at Metro Center. We are pleased our location was perfect for your visit and that you loved our helpful associates. We love being an optimal downtown destination for maximizing your time in our vibrant city. We hope we will be the first hotel you think of on future trips to the area.Kindest Regards,Melissagale Lechelt, General Manager,Washington Marriott at Metro Center

10/10 Excellent

Ainslie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in with friendly staff (we were able to check in early) and the room and property is clean and quiet and feels brand new. Room temp is perfect with easy to change thermostat.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
Dear Ainslie,Thank you for taking the time to share your feedback regarding your recent stay at Washington Marriott at Metro Center. Your compliments were a pleasure to read, and we enjoy knowing that our attentive associates and revitalizing accommodations helped to enhance and optimize your stay. We will share your thoughtful remarks with everyone, and we look forward to welcoming you back very soon.Kindest Regards,Melissagale Lechelt,General Manager,Washington Marriott at Metro Center

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

JAVIER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Javier,We are pleased to receive your generous rating for Washington Marriott at Metro Center. Your feedback holds significant value for us, affirming our commitment to enriching, seamless hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you this way.Kindest Regards,Melissagale Lechelt,General Manager,Washington Marriott at Metro Center

8/10 Good

Meryluz

Liked: Staff & service, amenities, property conditions & facilities
Great for family super close to white house
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Dear Meryluz,Thank you for choosing to stay with us. We are pleased our location was convenient for your and your family's visit, particularly our proximity to the White House. Placed perfectly in a premier downtown location, we are an optimal destination for maximizing your time in our vibrant city. We hope we will be the first hotel you think of on future visits to the area!Kindest Regards,Melissagale Lechelt,General Manager

10/10 Excellent

Lisa

Traveled with family
Stayed 1 night in Nov 2023

10/10 Excellent

JANET

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Julie

Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Julie,Thank you for the generous rating of our hotel. Washington Marriott at Metro Center is energized by welcoming our guests to the D.C. area with spacious accommodations, excellent amenities and a beautiful location. We are pleased you enjoyed your time with us, and we hope you will come back to see us soon.Kindest Regards,Melissagale Lechelt, General Manager,Washington Marriott at Metro Center

10/10 Excellent

jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 1, 2023
Dear Jason,Thank you for your recent stay at Washington Marriott at Metro Center and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our invigorating accommodations, attentive hospitality, and convenience make us a great place to call home when visiting D.C. We are glad you agree, and we hope to see you again soon. Kindest Regards,Melissagale Lechelt,General Manager,Washington Marriott at Metro Center