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The guy who checked us in - we arrived quite late about 9.30 was best thing about it and comfy bed apart from that terrible. Needs a lot of tlc. Air fresheners etc so fusty. By sons said it was like a nursing home . We’ve been to loads of t lodges snd done better then 4 star hotels this very poor
The most grim Travelodge I’ve ever stayed in. We were booked in for 3 nights but checked out after the first night. When we arrived there were old carpets all over the car park. The hotel is obviously being used as a social housing centre. I think this should be communicated to holiday makers. The rooms are sparse. Not even a hairdryer . For €133 per night room only, it’s hardly budget hotel prices. Would not recommend.
Adrienne
Stayed 2 nights in Jun 2023
Response from Reception on Aug 4, 2023
Thank you for your review however we would like to clarify a few points with you. Firstly we can confirm that we were indeed replacing bedroom carpets in the hotel on the day that of your arrival and we have recently replaced the majority of the carpets in the hotel as part of our extensive refurbishment programme. We ensured that this did not impact on guests that were arriving to stay with us but we do apologise if you felt that this was not the case. We would also like to clarify that the hotel is not used for any social housing and operates as a normal 3* hotel here in Waterford. Regards, Reception
10/10 Excellent
Michael
Jun 14, 2023
Michael
Stayed 2 nights in Jun 2023
Response from Rec on Aug 4, 2023
Thank you for your review
6/10 Okay
Lyn
Jun 8, 2023
Liked: Staff & service, room comfort
Staff excellent. Hotel substandard.
We had contacted the hotel before arriving & requested an easily accessible room as we are both disabled. The room assigned was a fair distance from the entrance which was not suitable but the staff were brilliant & went out of their way to help.
It was very unfortunate that the hotel was full of immigrants that my husband & I found very intimidating.
If this is a policy of Travel Lodge then it would be only fair to inform customers.
The whole trip was ruined even though the manager & staff were as helpful as they could be.
Lyn
Stayed 4 nights in Jun 2023
Response from Rec on Aug 4, 2023
Thank you for your review. We do apologise for any inconvenience caused. The room provided for you was the room type that was booked but we are pleased to see that our staff assisted you on the day in question. We would also point out that the hotel does not house immigrants here in Waterford. Regards, Reception
Look it’s a travel lodge and so whilst you expect it to be basic you also expect it to be clean. The floors had not been hoovered since the previous quest and were there dirty. It then makes you question what else hadn’t been cleaned.
Dave
Stayed 1 night in Mar 2023
Response from MS on Mar 7, 2023
Hi Dave, thank you for the review. We were very disappointed to read that you were not happy with your room and we will certainly look into this for you and can only apologise for same
Roasting warm room, very uncomfortable hard bed and only one pillow. Sink was blocked, stains on carpet and bird droppings all over the windows. Not overally safe either aa anyone can walk into the hotel without being checked. A place to lay your head and thats about that really. Charging 135 euro a night and providing mcdonalds surgar for your tea topped off the stay.
I had booked a family room for £150 , when I got to the room, it was not adequate for my family to stay in. Very very small. Basically it was a just an ordinary room with extra camp beds put in and called a “family room”.it was falsely advertised as a family room. We cancelled straight away and was told I would be refunded my money, we found the staff helpful.
Friendly staff, basic room, clean and adequate for the price I paid.
I did not feel secure in my room as there was no chain for the door and I could not lock the door from the inside.
The room was terrible. It's like we were sleeping outside. The bathroom has mold on the ceiling. After 4 nights, I'm completely bitten with bedbugs. The biggest disappointment from the hotel!!
Room smelly not very clean, curtains with stains, kids beds without mattresses. We got two paper cups for 3 of us for coffee and tea. Not recommend for families! More like workers hotel! I don't know how they manage to get 3 stars!