Ratings based on 83 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
88% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rockford,Il

Good place to stay

Posted Jul 28, 2015
Pros: Nice room, great staff
Cons: no
Location: Bicycle trails, shopping mall and several good restaurants are nearby.
Great staff interaction from the time we stepped through the doors. The desk staff helped us find a local place to replace a missing item needed for the trip. Room was clean and roomy. Check out day opened to major rain storm and the morning activity for one of us was delayed. The staff just told us to relax in the lobby until the storm passed. Some other places we have stayed were not very happy to have checked out guests sitting in the lobby that long so it was nice that they accommodated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2015
It was a very comfortable hotel. Close to shopping, resturants, and other things to do. Since it was close to a major highway it was not so noisy.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Houston, TX

long time to check in

Posted Jul 5, 2015
Pros: How clean it was and the regular manager was very nice and accomadating the next morning. I am glad the night cleark was no longer around that day.
Cons: Desk clerk be available and not running off somewhere and not being able to reach him.
WE had a reservation but when we got to the motel it took over twenty minutes to check in. That is because the desk clerk was in the bathroom. For twenty minutes? What in the world was he doing in there and not taking care of the front desk. Serveral people walked out because there was no one to help them to get a room. We waited because we had a reservation, Other than that the hotel was great.
2 out of 5
by A verified traveler from Alpharetta, GA

Don't do it!

Posted Jun 22, 2015
Stayed here because normal hotel was booked. There were kids running up and down the hall slamming doors until 10pm. Called downstairs twice and nothing was done. Had my 5 year old son with me and we were on the road for 14 hours and he couldn't go to sleep because of the noise. Guests from another hotel took over the pool. Complained again and nothing was done. Sleep somewhere else.
Comment from Hotel Management
Jun 30, 2015 by Marge, Hotel Management
I am sorry that you did not enjoy your stay with us. I do not that the kids running up and down the hallway was addressed with the parents and with the kids themselves. Unfortunately we can not force parents to take control of their kids while they are in the hotel. Please come back and try staying with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy In and Out

Posted Jun 22, 2015
The Baymont Hotel is clean and comfortable. We were up for a weekend. It was easy to get to and check in and out was simple
Comment from Hotel Management
Jun 30, 2015 by Marge, Hotel Management
Thank you for the information you have provided us. We look forward to seeing you again when you come to Waterloo
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2015
Not the hilton but it was a clean room and good breakfast.
Comment from Hotel Management
Jun 30, 2015 by Marge, Hotel Management
Thank you. We would hope that everyone finds the rooms clean and a good hearty breakfast while staying with us. We look forward to serving you again. Thank you
2 out of 5
by A verified traveler

Posted Jun 7, 2015
Staff friendly that night but not in the morning. Rooms are very small & our air conditioning was not working properly.
Comment from Hotel Management
Jun 30, 2015 by Marge, Hotel Management
I am sorry that you found the air conditioning not be working properly. The biggest issue is when the unit is turned down to 60 degrees on high the unit does not cycle correctly, specially when the temperatures outside are only 54 degrees. I will be addressing with all staff about making sure they are friendly with every guest on every shift. Thank you
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2015
It was fine, clean and close to location I needed.
Comment from Hotel Management
Jun 30, 2015 by Marge, Hotel Management
Thank you We would hope that you would come back to see us again when in the area. We do our best to make sure the rooms are clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy to find.

Posted Apr 24, 2015
Close to restaurants and the mall. Beds were very comfortable. The breakfast was good but had to keep asking to get the foods refilled.
Comment from Hotel Management
May 11, 2015 by Marge, Hotel Management
Thank you for your feedback. We are glad that you enjoyed your time.
2 out of 5
by A verified traveler from indpls in

Posted Apr 4, 2015
Pros: it was a place to sleep and shower
Cons: only had smoking room left and we don't smoke so they should have air fresheners in smoking rooms do to how bad they smell.
eating area was very small. I will find other arrangements if I should go to waterloo IA again.
Comment from Hotel Management
Apr 6, 2015 by Marge, Hotel Management
I am sorry that you thought our breakfast area was small since we have just expanded it. I know when the hotel is busy the seating is limited in that area, but it is the same in other hotels as well.