Ratings based on 87 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice with great staff

Posted May 18, 2014
Needs better signage for entrance, must drive thru adjacent business parking lot which is predominantly broken concrete/ asphalt
3 out of 5
by BT from South Dakota

OK

Posted Mar 23, 2014
Glad it was only one night! Bed was awful, hard as a brick. Pillows way too thin, should have offered firm.
Comment from Hotel Management
Mar 26, 2014 by Nathan, Hotel Management
Thank you for your time and submitting a useful review. As we go through a renovation, we are continually listening to how we may continually improve upon our guest experience. If there is anything additional we may do for you, please let us know. All the best, Management & Staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy access

Posted Mar 2, 2014
Great location.friendly staff and clean, smoke-free environment . Our second visit.
Comment from Hotel Management
Mar 6, 2014
A huge thanks goes out to you for your generous 5 star review! We appreciate your business as we serve you as family. We look forward to your third, fourth, fifth, etc visit. Thank you for joining us as Country Inn & Suites family. Yours in hospitality, Management & Staff
5 out of 5
Recommended
for Everyone
by Nancy from Eldridge, IA

Very nice rooms

Posted Feb 4, 2014
Pros: Very clean
Location: A lot of choices of restaurants close by. Not far from the highway.
We really liked our room, especially having a refrigerator and microwave. Also the breakfast was very good. I have already told several people about this hotel. Highly recommend it.
4 out of 5
Recommended
for Everyone
by Bob from NW IA

Overnight Stay

Posted Jan 20, 2014
Pros: The staff were friendly and bent over backwards to help us with our needs. Clean hotel, breakfast was hot and very good.
Cons: When it comes to hide-away mattresses we don't expect much, but this one was the worst. Lumpy, you could feel the springs, my son didn't sleep well.
Location: The location was excellent as it was within a mile of our appointment for the next morning.
We arrived late but the evening clerk was very accommodating. Upon arriving we found out we had mistakenly booked the wrong room but the staff really went the extra mile to get us into a room that better fit our needs. Very professional, which was very much appreciated!! Only disappointment was the sofa/sleeper-bed. That comment follows...Everything else was great and we would stay there again.
Comment from Hotel Management
Jul 26, 2014 by Nathan, Hotel Management
Thank you Bob for completing a review for your most recent stay. It is because of people and responses like you that we are able to continually expand our scope of service. We are glad you enjoyed are your most recent experience. Know we are preparing for a remodel in which the in room furniture (i.e. sofa/sleeper) will also be updated. We look forward to the next time you are able to join us! All the best, Management & Staff
5 out of 5
Recommended
by Sharma from Waterloo Ia

New years eve night out

Posted Jan 10, 2014 on Hotels.com
Very nice motel staff very friendly Enjoyed our stay and would stay again
Comment from Hotel Management
Mar 22, 2014 by Nathan, Hotel Management
Our sincere gratitude goes out to you Sharma for your most recent stay and your kind remarks. When the time calls, we warmly welcome you back to enjoy yet another great experience. All the best, Management & Staff
4 out of 5
Recommended
by Sleepless in Waterloo from Waterloo IA

Sleepness night

Posted Jan 5, 2014 on Hotels.com
The overall hotel was acceptable. However, the heating units in our room seemed exceptionally loud and ran constantly. It was hard to get to sleep and stay sleeping with that thing going on and off all night long. Breakfast was excellent!
Comment from Hotel Management
Mar 15, 2014 by Nathan, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the overall hotel experience especially during breakfast. We are looking into the heating unit condition to see what we can do to make your next stay more restful. We are looking forward to your next stay. Genuine thanks, Management & Staff
4 out of 5
Recommended
for Everyone
by LD from Bellevue IA

Posted Dec 27, 2013
Pros: Clean. Courteous personnel.
Cons: Signage to hotel could be improved to guide you through the other store's parking lot. Driveway not easy to see. Add individual containers of yogurt.
Comment from Hotel Management
Jul 5, 2014 by Nathan, Hotel Management
Thank you for your feedback. We look forward to the opportunity to improve upon your 4 star experience and make it all you would anticipate from Country Inn & Suites. Many thanks, Nathan A. Link
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2013
Comment from Hotel Management
Jun 14, 2014 by Nathan, Hotel Management
Our sincere gratitude goes to you for your generous rating! We hope to repeat this experience for you in the near future.
5 out of 5
Recommended
for Everyone
by Rick from Chicago area

Very nice hotel

Posted Dec 1, 2013
Pros: Excellent continental breakfast variety!
Cons: We didn't really have any problems while we stayed there. Everything in the room worked well.
Location: The hotel is near the Crossroads Mall and many nice restaurants. It's also pretty close to the Isle Casino.
This hotel had a very nice continental breakfast (omelets, sausage, fried potatoes plus all the normal items you would expect). The breakfast ran until 10:00 AM so we didn't have to rush to make it downstairs. They also had warm cookies in the lobby to greet you when you came in - nice touch!
Comment from Hotel Management
Jun 7, 2014 by Nathan, Hotel Management
Many thanks Rick. Your kind words are much appreciated. We are glad you and your family made good use of our great amenities during your stay. We pride ourselves on the time and effort we put into these areas of service. We welcome you back when travels bring you back to the area for a repeat 5 star experience. All the best, Management & Staff