Thank you for writing a review. We do appreciate that you pointed out the positive aspects of your stay like the room, staff and food along with the cleanliness of the hotel, but we are even more appreciative of the opportunity to learn where we can make improvements. We apologize for the issue you had regarding your concern with making the reservation at that time. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.