Ratings based on 135 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
76% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Got a great rate for a really good hotel

Posted Jan 19, 2015
Pros: The pool area is outstanding and the rooms were nicely furnished.
Cons: A waffle maker for the morning breakfast would be appreciated
Location: The hotel was only minutes away from the ski hill and near the downtown area.
The Plaza is really a big hotel that offers the amenities of a three to four star hotel. The rooms are big and come with a coffee maker, fridge, and microwave. The room is very clean and the bathrooms are nicely designed.
2 out of 5
by A verified traveler

Disappointing

Posted Jan 19, 2015
Pros: Nothing
We were put in the wrong room the first night. When we let the front desk person know, they had us move all of our stuff into a different room instead of just giving us a discount on the room we were already settled into. Our bed was the size of a twin, but according to the front desk person, it is a "hotel" queen, which I guess is actually a twin! The continental breakfast was lacking, and I do not believe it would be considered a breakfast. The only thing you could have warm was toast or english muffin. It was also almost empty with nothing being refilled past 9:30am even though breakfast goes until 10. We will not stay here again!
2 out of 5
by A verified travelerfrom G

Think twice

Posted Jan 19, 2015
Motel needs work! Broken floor tiles at side entrances. Water damage on walls n ceilings everywhere. Carpets need replacing. Shower rod, sink n drain overflow gross. Beds hard. Room smelled moldy. Brkfst included is ridiculously basic for having a restaurant on site. Could b so much more. Sad.
2 out of 5
by A verified travelerfrom wisconsin

Hotel that had nothing that was listed on hotel

Posted Dec 1, 2014
Pros: the beds
Cons: change everything I just listed , hot breakfast or restaurant be open, hot tub not cold, bar be open
Location: wausau wisconsin we went christmas shopping
Very disappointed the hot tub was cold on friday nite the restaurant was closed bar was closed didn't tell us that weekend we stayed they would be closed and continental breakfast was not a hot like I was looking for because on the weekends they do not serve a hot breakfast anymore that was also not listed so then we spent an half an hour looking for a place to eat in the very bad fog on Saturday morning I will never stay there again
1 out of 5
by A verified travelerfrom Wisconsin

Run down hotel in need or major remodel.

Posted Nov 17, 2014
Pros: There have been some updates made to some bathrooms.
Cons: Greatly improve regular cleaning in the rooms and common area bathrooms. Needs new TVs and room furniture and BEDS!
The entire place is in need of basic repairs and a good cleaning. The east side rooms should just be demolished. Broken light fixtures and doors, ancient TVs and worn out room furniture were only outdone by a rock hard bed.
2 out of 5
by A verified travelerfrom Union Grove, WI

Posted Nov 17, 2014
tv remote didn't work, sink faucet leaked, fire detector beeped all night, carpet had significant stains and when I told the front desk person about the issues he didn't even apologize
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 24, 2014 on Hotels.com
Customer service was horible. Room was not clean. Carpet was stained. I asked for a cleaner room and the rep at the front desk stated that at all the rooms were the same. Will never stay here again. Awful experiemce.
5 out of 5
Recommended
for Families
by Theodoriafrom Milwaukee

Nice Hotel

Posted Oct 21, 2014 on Hotels.com
Nice hotel room
3 out of 5
Recommended
for Couples
by Jim Rfrom Wausau WI

On business But it was my Birthday

Posted Oct 21, 2014 on Hotels.com
Looks like it may have been a CROWN PLAZA at one time but has lost its crown. I booked a Jacuzzi room but was given a standard room although I asked before I left the front desk and was given the correct room I paid for before I left the front desk. The flat screen TV is two wide for the space so some of it was covered by the closet mirror,the universal remote would not let me set the brightness or the sleep timer, the carpet was tattered along the edge of the Jacuzzi,(tacky) Big stain on the bathroom counter(tacky) No battery in the smoke detector(told it was hard wired anyway but it looked Identical to mine in my home witch work's on battery only) If you want the free breakfast do not go down at 9:59AM because she was rolling the food away. Just little things about it maybe only I noticed because I am matriculate, If not for the discount from Hotels.com I would not have been satisfied. But girlfriend liked it so I had a good birthday! YAY !
3 out of 5
Recommended
for Everyone
by A verified traveler

OK for the price. Seemed run down but clean.

Posted Oct 6, 2014
Hotel was run down but didn't feel dirty. The pool and hot tub were nice. About what I expected for the price.