Ratings based on 269 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom BROWN DEER, WI
EXCELLENT!!!!!!!!!!!!!!Posted Mar 24, 2015
Pros: I LOVED THE EXTREMELY CLEAN ROOMS, THE HELPFUL AND NICE STAFF AND THE LOCATION IS VERY NICE AS WELL
Location: THE LOCATION IS NEAR THE MALL AND VERY ACCESSIBLE TO ANYTHING YOU MAY NEED.
I WAS THERE FOR MY NIECE'S SURPRISE BIRTHDAY PARTY. THE STAFF WAS EXCELLENT. THEY WERE VERY ATTENTIVE DURING THE PARTY. THEY WERE PLEASANT AND MADE OUR TIME THERE A SUCCESS. THE FRONT DESK STAFF WAS INCREDIBLE AS WELL. THE MANY GUEST THAT CAME IN FROM OUT OF TOWN ALSO TOLD US THEY WERE VERY PLEASED WITH THE SERVICE PROVIDED. WE CAN'T SAY ENOUGH WONDERFUL THINGS ABOUT THE HOTEL....THANK YOU CROWNE PLAZA FOR MAKING MY NIECE BIRTHDAY PARTY A SUCCESS.
by A verified traveler
ReviewPosted Mar 23, 2015
Cons: Communication! Honestly placing people on quiet floors and then enforcing the quiet zones
I was placed on the "Quiet" floor which i was excited to hear about. Little did I know that the name really did not mean the floor would be quiet. I was awoken the first night by whoever goes around and places the bills under the door. I would think that would be a quiet job, but not this person. Then later that morning the UA Today was delivered and that too was a rather noisy affair. The next night I was again awakened, this time by people banging on multiple doors at 5am! The last day when I was there I noticed that I had two charges on my credit card. I called the front dek and they did not know why a charge was entered and could not explain it. Initially they denied it was even there! They tasked me to call back on Monday and talk to accounting about it! This is unacceptable. Why would I have to remind your facility to check into a potential financial transaction problem? Thanfully 30 minutes later they finally figured out what the charges were and explained to me that they had placed 2 fifty dollar holds on my account. It would have been nice to have ben told that when I checked in. If for nothing else I could then have figured out why the extra money was being charged my account.
for Everyoneby A verified travelerfrom denver
Glorified motel 6Posted Mar 9, 2015
Pros: Location to medical college
Cons: See above
Location: Nothing to do within walking distance
Hotel was very utilitarian....had the basics, was clean, etc. There was nothing to set it apart from a cheaper hotel chain (unless you think granite counter tops count) Coffee in room has the packets of dried "creamer" etc. As a bit of a Coffe snob, I want real cream (they have made room temp creamer for years now) I wouldn't have cared if there was someplace else to get coffe but there wasn't: nothing provided by hotel, restaurant not open yet, no close coffee place. There were no special amenities in room or hotel...minimal bathroom amenities For the price...very blah....very regular On a positive note, personnel were very friendly, and the property was very clean; free wifi
for Everyoneby A verified travelerfrom Green Bay, WI
Great Hotel near shopping mall and State Fair ParkPosted Feb 13, 2015
Pros: Convenient, clean, nice pool/hot tub, friendly staff.
Cons: Left swim trunks in the room. Glad they had them when I called after returning home. Would have been a nice touch if they had sent them back at n/c.
Location: Very close to many places of interest, shopping, restaurants.
Slight mix up to begin my stay. I entered the room and someone was already issued the room. The gal at the front desk handled it right away and issue me another room.
for Everyoneby A verified travelerfrom L.
Very nice and clean hotel.Posted Feb 2, 2015
The customer service was good and very nice rooms.
for Everyoneby A verified travelerfrom W
20 miles from airportPosted Jan 16, 2015
Everything good except no shutter bus service to and from airport Take GO Shutter bus from airport cost $26
for Everyoneby A verified travelerfrom illinois
Romy, offers comfort and cleanlinessPosted Jan 3, 2015
Pros: Rooms and bathrooms are large.
Location: Great mall and zoo area
Enjoyd our room and pool area! Great restaurant too. Had everything we wanted.
for Familiesby Renatafrom Chicago
New and cleanPosted Dec 27, 2014 on Hotels.com
It still smells new :-) Great location for visiting relatives during Christmas. Quiet and clean. Polite staff.
for Business Travelersby Mindy
Posted Dec 8, 2014 on Hotels.com
for Familiesby A verified traveler
Almost perfect.Posted Dec 5, 2014 on Hotels.com
Good. Some items were't replaced (coffee, cups). I forgot a phone charger, they searched the room and held it for me-thanks!