Ratings based on 1,557 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Whangarei

A Graet Experience

Posted Jul 15, 2015
Location: within walking distance of numerous places to see, beside central wellington. very easy to go places
excellent customer service, nice room, great pool that the kids loved a little too much.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA, USA

Great Location and Amenities

Posted Jul 7, 2015
Pros: location, kind staff
Cons: update to the pool, but honestly it was fine!
This spot was a great for the price! Close to both the airport and parts of the city we wanted to see. Very walkable city and this in particular was close to the park along the waterfront. Several nice restaurants very close by, and also close to the trail leading up to the top of Mount Victoria. We used the pool on the upper level which was nice, albeit outdated. The staff were incredible helpful. Would not hesitate to stay here again!
4 out of 5
Recommended
for Couples
by A verified traveler from rotorua

great location, good views

Posted Jun 30, 2015
Pros: Quiet room with great views
Cons: Bar didn't have a few of the items on their drinks list
Location: Close to Te Papa
Hotel staff were great especially Kenny who checked us in. Great location within walking distance to pretty much everything. Room was spacious with a small balcony.
2 out of 5
by A verified traveler

disappointed

Posted Jun 29, 2015
Pros: close to my daughter's house
Cons: No WIFI charge, breakfast included, no credit card surcharge
I have just returned from travelling around the world staying in many hotels in Spain,Italy,France,UK and US and in none of the hotels did I have to pay for WIFI access, most of the hotels that charged as much as this hotel provided breakfast with the room charge and none of them charged a credit card payment surcharge. Altogether rather disappointed with this hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from nelson

Beautiful views

Posted Jun 15, 2015
The staff were very welcoming, the room was clean and the views across the bay were stunning. I would definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland NZ

great hotel; handy to Te Papa

Posted Jun 12, 2015
Pros: The cleanliness, price , staff and proximity to things we wanted to see
Cons: staff in restaurant could take a lesson from all other staff
Location: Te Papa is within walking distance as is the main shopping area. Great restaurants nearby
We stayed here as we wanted somewhere close to Te Papa. The staff were very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

great place

Posted Jun 8, 2015
Pros: Everything
Location: Great location as everywhere was walkable.Local markets,shops and visitor places.
Was really pleased with everything.great location and friendly helpful staff.The Hotel was very clean and the bedroom was modern and clean with a wonderful view.The breakfast I would recommend too. Everywhere was walkable and would definately go again.
2 out of 5
by A verified traveler

Only so-so despite their claims

Posted May 28, 2015
Pros: Decent location, and the rooms are clean.
Cons: Better staff training, and better room assignment for an otherwise empty hotel.
Hotel has been renovated, and the rooms are decently sized but there's not enough seating available. Hallways are also extremely narrow, and overnight parking is free across the street until 8am. What was annoying was how the hotel was pretty empty but we were still given a room on the first level where the noise level from the street below was quite loud and the advertised view of the bay was really a view of the street. Better room assignment is needed in the future. Also, better staff need to be available for the check-in process; it shouldn't take 10 minutes just to find a reservation on a computer system.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Auckland

Posted May 26, 2015
Pros: Nice view. Within walking distance of the CBD.
Cons: Valet Parking was a little too expensive at $28. Also, while the chefs signature dish was tasty and cooked to perfection it was not worth $46.
Location: Te Papa
It was like the cleaners knew we were leaving the next day, as the day before check out the room was not cleaned as well as the 2 previous days. That was the only downside to the stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to city and great views of the harbour.

Posted May 23, 2015
Great site and rooms nice. Staff especially helpful. Would happily stay again. Well done.