Ratings based on 164 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Potsdam, Brandenburg

sehr komfortables Hotel direkt am Marktplatz

Posted Jun 19, 2015
Saubere gepflegte Saunalandschaft mit Whirlpool, sehr gutes Restaurant und besonders aufmerksames Personal in allen Bereichen: So macht ein Kurzurlaub Spass.
4 out of 5
Recommended
for Everyone
by A verified traveler from Corning NY

Wonderful location in Market Square of Aldstadt

Posted May 1, 2015
Pros: Breakfast, cleanliness
Cons: Front desk clerk in the evening was rude and needs training on how to be courteous and helpful in a service industry.
Location: Wernigerode castle, train to the Brocken, Goslar and quedlinburg are nearby and have castles as well, museums
Overall, we had a lovely stay in Wernigerode. We were there for four nights. We enjoyed the breakfast buffet and had two dinners at the hotel restaurant. The food and wine were good but a little overpriced for the area and quality. Our room was comfortable and clean. The location couldn't be any better. The only negative is our welcome was lacking. The front desk clerk, who checked us in could not have been any unfriendlier if she tried! She bordered on rudeness. We were exhausted from a long drive and arrived at 22:00. There was water behind her and she didn't offer us any. I was thirsty after our 6 hour journed from southern Germany, but was too embarrassed to ask her for the water. Interestingly, my husband and I whitnessed her offering the water and giving a friendly welcome the next evening to German speaking guests. We began to wonder if Americans just weren't welcome.She was cold, unsmiling, not willing to answer our questions. I asked her about wifi and she interupted me and said very rudely (like she was punishing a child) " I will get to that". I just didn't want to forget to ask because at our previous hotel, they only gave a WIFI code if we asked fro one. I asked for tourist information on the area and she also didn;t seem to want to help us. So I was direct and asked if there was anyone else at the hotel who could guide us as visitors, unfamiliar with the harz, to some fun activites and towns. At that point she pulled a train schedule out.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamburg

Super Hotel direkt im Stadt Zentrum.

Posted Apr 22, 2015
Das Frühstücks Buffet ist wirklich große Klasse. Das Personal sehr aufmerksam und zuvorkommend. Manko: Durch die Lage sind nur eingeschränkte kostenlose Parkplätze vorhanden. Im Hotel eigenen Parkhaus ist das Parken relativ teuer.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel in a castle town

Posted Apr 3, 2015
The hotel is located in the main Plaza of the town is a great walking location and the castle is the best attraction. Breakfast is great. The hotel bar has a great bar tender and the drinks are not too expensive. For the price you wouldn't get something similar in any hotel in the States
4 out of 5
Recommended
for Everyone
by A verified traveler from Norway

best hotel in Wernigerode

Posted Mar 22, 2015
Have stayed at this hotell many times. Staff is nice and service minded and brakfast is outstanding with a beautiful view to the market platz. Didn't give full score this time cause of bad wifi signal in the room, so needed to change the room.
5 out of 5
Recommended
for Families
by Carlos from La paloma,uruguay

SI FUERA MAS JOVEN SEGURO VOLVERÍA

Posted Mar 2, 2015 on Hotels
Fue un hermoso viaje y contamos con la complicidad de un inmejorable hotel, acompañado de un excelente servicio y atendímiento personal lo que superó nuestro desconocimiento del idioma. Se lo recomendamos a nuestros mejores amigos.
5 out of 5
Recommended
for Couples
by Hans from Salzgitter

Wochenende zu Zweit

Posted Feb 24, 2015 on Hotels
Sehr schönes Hotel, guter Service, sehr gutes Essen, jederzet gerne wieder
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Feb 20, 2015 on Hotels
5 out of 5
Recommended
for Couples
by A verified traveler from Ottersberg

Wir haben das verlängerte Wochenende sehr genossen

Posted Feb 12, 2015
Pros: Sehr schöner Wellness-Bereich
Sehr guter Standort am Marktplatz. Das absolute Highlight ist der Wellness-Bereich mit Sandstrand - man fühlt sich wie im Sommerurlaub am Meer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Gutes Hotel in zentraler Lage

Posted Feb 2, 2015
Toller Aufenthalt - leider war der Wellnessbereich zu überlaufen