Ratings based on 162 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Corning NY
Wonderful location in Market Square of AldstadtPosted May 1, 2015
Pros: Breakfast, cleanliness
Cons: Front desk clerk in the evening was rude and needs training on how to be courteous and helpful in a service industry.
Location: Wernigerode castle, train to the Brocken, Goslar and quedlinburg are nearby and have castles as well, museums
Overall, we had a lovely stay in Wernigerode. We were there for four nights. We enjoyed the breakfast buffet and had two dinners at the hotel restaurant. The food and wine were good but a little overpriced for the area and quality. Our room was comfortable and clean. The location couldn't be any better. The only negative is our welcome was lacking. The front desk clerk, who checked us in could not have been any unfriendlier if she tried! She bordered on rudeness. We were exhausted from a long drive and arrived at 22:00. There was water behind her and she didn't offer us any. I was thirsty after our 6 hour journed from southern Germany, but was too embarrassed to ask her for the water. Interestingly, my husband and I whitnessed her offering the water and giving a friendly welcome the next evening to German speaking guests. We began to wonder if Americans just weren't welcome.She was cold, unsmiling, not willing to answer our questions. I asked her about wifi and she interupted me and said very rudely (like she was punishing a child) " I will get to that". I just didn't want to forget to ask because at our previous hotel, they only gave a WIFI code if we asked fro one. I asked for tourist information on the area and she also didn;t seem to want to help us. So I was direct and asked if there was anyone else at the hotel who could guide us as visitors, unfamiliar with the harz, to some fun activites and towns. At that point she pulled a train schedule out.
for Everyoneby A verified travelerfrom Hamburg
Super Hotel direkt im Stadt Zentrum.Posted Apr 22, 2015
Das Frühstücks Buffet ist wirklich große Klasse. Das Personal sehr aufmerksam und zuvorkommend. Manko: Durch die Lage sind nur eingeschränkte kostenlose Parkplätze vorhanden. Im Hotel eigenen Parkhaus ist das Parken relativ teuer.
for Everyoneby A verified travelerfrom Florida
Nice hotel in a castle townPosted Apr 3, 2015
The hotel is located in the main Plaza of the town is a great walking location and the castle is the best attraction. Breakfast is great. The hotel bar has a great bar tender and the drinks are not too expensive. For the price you wouldn't get something similar in any hotel in the States
for Everyoneby A verified travelerfrom Norway
best hotel in WernigerodePosted Mar 22, 2015
Have stayed at this hotell many times. Staff is nice and service minded and brakfast is outstanding with a beautiful view to the market platz. Didn't give full score this time cause of bad wifi signal in the room, so needed to change the room.
for Couplesby Hansfrom Salzgitter
Wochenende zu ZweitPosted Feb 24, 2015 on Hotels.com
Sehr schönes Hotel, guter Service, sehr gutes Essen, jederzet gerne wieder
for Couplesby A verified traveler
Posted Feb 20, 2015 on Hotels.com
for Couplesby A verified travelerfrom Ottersberg
Wir haben das verlängerte Wochenende sehr genossenPosted Feb 12, 2015
Pros: Sehr schöner Wellness-Bereich
Sehr guter Standort am Marktplatz. Das absolute Highlight ist der Wellness-Bereich mit Sandstrand - man fühlt sich wie im Sommerurlaub am Meer.
for Everyoneby A verified traveler
Gutes Hotel in zentraler LagePosted Feb 2, 2015
Toller Aufenthalt - leider war der Wellnessbereich zu überlaufen
for Business Travelersby A verified traveler
Posted Jan 14, 2015 on Hotels.com
for Personal Eventby Pei Lingfrom Singapore
Dec stay at Travel Charme WenigerodePosted Jan 1, 2015 on Hotels.com
Superb location. Beautifully maintained decor.