2 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of Saddlebrook Golf Resort & Spa Tampa North - Wesley Chapel

4 out of 5
Saddlebrook Golf Resort & Spa Tampa North - Wesley Chapel
5700 Saddlebrook Way, Wesley Chapel, FL

Reviews

6.8
Rating 10 - Excellent. 306 out of 960 reviews" "
Rating 8 - Good. 214 out of 960 reviews" "
Rating 6 - Okay. 150 out of 960 reviews" "
Rating 4 - Poor. 138 out of 960 reviews" "
Rating 2 - Terrible. 152 out of 960 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Theodore E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great heated outdoor pool, buildings need some tlc to better reflect the quality of the property
Stayed 3 nights in Mar 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly. Thank you!
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Thank you for sharing your feedback! I'm delighted to hear that you had a positive experience at Saddlebrook Resort. Our charm lies in providing exceptional service and amenities to our guests, and I'm thrilled that this shone during your stay. I can't wait to welcome you back soon for another wonderful stay filled with fun and relaxation!

2/10 Terrible

Michael Ernest Carlucci

Traveled with family
Liked: Cleanliness
There is a $30 per day MANDATORY valet fee we were surprised by on check-in and in check-out we learned of the $28 per day resort fee. The rooms are dated but clean enough. Why not include the extra charges in the price to begin with rather than surprising people with them. Very upsetting.
Stayed 5 nights in Mar 2024

6/10 Okay

Antonio Manuel

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for me in my wife’s anniversary
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for choosing Saddlebrook Resort to celebrate such a special occasion! We're truly honored to have been a part of your anniversary celebrations. Our scenic grounds and Tampa landscaping offer the perfect setting for romantic walks and dining experiences at our restaurants. I can't wait to welcome you back for more unforgettable moments in the future!

8/10 Good

john

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the facility the tennis courts, pickle ball courts and the pool were great. Valet park is a pain and i don't need to pay the additional cost. Room was ok, needed to be cleaned. Beds were comfy and kitchen was stocked. Other than room being dated and valet parking everything was great
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you for sharing your feedback with us. I'm thrilled to hear that you enjoyed your stay and relished in our fantastic tennis and pickleball courts, as well as our refreshing pool.I regret any inconvenience caused by our valet parking service. It's important to note that our resort was designed as a car-free facility to maintain a serene environment for our guests to fully immerse themselves in the beauty of our grounds. Please know that we take all guest comments seriously, and we will carefully consider your feedback.I'm delighted that you found the beds comfy and the kitchen stocked in your room. Your feedback about our rooms has been noted, and I'm excited to share that renovations are underway that will address your concerns and elevate our guest experience. I hope to welcome you back soon to experience our refreshed rooms and improved amenities.

10/10 Excellent

DiPrecious

Liked: Cleanliness, staff & service, property conditions & facilities
Only downside is you have to pay valet per night and it’s not stated besides that nice resort
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed your stay at Saddlebrook Resort. From our pristine tennis courts and world-class golf facilities to our exquisite restaurant offerings and picturesque grounds, we aim to provide an unforgettable experience for our guests.I regret any confusion regarding the valet parking fee. As part of our commitment to transparency, we strive to communicate all resort policies and fees by displaying them on our website. Your feedback is valuable, and we will review our communication materials to ensure that all information is easily accessible to our guests.I appreciate your patronage and hope to welcome you back soon for another memorable stay.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service
Nice resort, but it is valet only which is not described in Expedia. Because it is a golf resort the valet service is often busy and takes time to get your vehicle. The property is lovely though.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you for sharing your feedback with us. I'm glad to hear that you enjoyed your stay and appreciated the beauty of our property.I regret any inconvenience caused by our valet service not being clearly described on Expedia. We aim to provide transparency about our services, and I regret any confusion this may have caused. Rest assured, we will review our communication materials to ensure clarity for all guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable experience at our Saddlebrook Resort.

6/10 Okay

Tony

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Didn’t like the requirement to have Valet parking.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for sharing your feedback with us. I'd like to share that our property was designed as a car-free village to maintain the beauty and tranquility of our grounds. Our valet parking service is part of this design, aimed at ensuring a serene environment for our guests to fully immerse themselves in the natural beauty surrounding our resort. However, I understand that the valet parking requirement may not have aligned with your preferences, and I apologize for any inconvenience this may have caused. We truly value your feedback and will consider it as we strive to enhance the overall guest experience. I hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.

6/10 Okay

Marika

Traveled with group
Liked: Cleanliness, staff & service, amenities
The location of the property is beautiful. The Front Desk staff were great. Inwas even able to check in early. The rooms are a bit dated and the walls are extremely paper thin. There didnt appear to be any sound proofing or insulation anywhere in the walls. I could hear every word of the gentlemen next door conversation. I wish they would have specifically stated VALET ONLY in the parking description instead of "parking available". A tad misleading. The valet option was fine however the service wasnt great. They offer a "text when ready" option for your car. I used it twice and each time they had no record of my text and we were left with long wait times for our car. Overall its a beautiful location, lots to do. I suggest maybe updating the rooms.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Marika, Thank you for sharing your feedback with us. I'm delighted to hear that you enjoyed the beautiful location of our property and that our Front Desk staff provided excellent service, even accommodating an early check-in for you. I appreciate your insights about the rooms and the parking situation.I’m excited to share we are actively working on renovations to enhance our accommodations, ensuring a more enjoyable experience for our guests. We aim to be transparent about our valet parking policy by including it on our website. However, I regret that this information was not easily accessible on Expedia. We will review our communication materials to ensure clarity for all of our guests.Additionally, our valet parking service helps us maintain the beauty of our grounds and tranquility for our guests. I understand that the service may have had some hiccups during your stay, and we will address these issues to ensure a smoother experience for future guests.I'm thrilled that you found our location beautiful with lots to do, from tennis and golf to a full spa and pools! I hope to have the opportunity to welcome you back for an even better experience in the future.

4/10 Poor

amii

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Over priced and old. Furniture needs replacing desperately.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Ami, Thank you for sharing your feedback with us. I'm disheartened to hear that your experience did not meet your expectations. Your comments about the condition of our furniture have been duly noted, and I want to assure you that renovations are underway to enhance our accommodations and address any areas of concern. Your comments are invaluable as we aim to continuously enhance our offerings and ensure a more enjoyable experience for all our guests. If you have any further insights or concerns, please feel free to reach us directly. I hope to have the opportunity to welcome you back and provide a better experience in the future.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is something out of a dream. I don't know why there were bad reviews. Yes the room had some wear on the mirror, but other than that the suite was amazing, especially for the price! Then I walked across the bridge with incredible views of the trees, pond and the golf course for an excellent continental breakfast for $12, played tennis, and if it was the weekend I lounged by the two pools with a cocktail bar, or worked during the week I am planning to return to take the tennis camp!
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for sharing your fantastic experience with us! I'm thrilled to hear that you found Saddlebrook Resort to be a dreamlike destination. It's wonderful to know that you enjoyed your suite and indulged in our picturesque views, delicious continental breakfast, and an array of activities like tennis, golf, spa, and poolside lounging. I look forward to welcoming you back for more unforgettable moments, whether it's for a tennis camp or to simply relax and soak in the beauty of our resort. See you soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Deborah,Thank you for sharing your rating! I can't wait to welcome you back to Saddlebrook for another unforgettable experience surrounded by our picturesque landscapes and top-notch amenities! Your next stay promises to be even more exceptional.

6/10 Okay

Chiquita

Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you for sharing your experience with us. While I'm glad to hear that you enjoyed certain aspects of your stay, I'm sorry to learn that we didn't fully meet your expectations. Your feedback is invaluable to us, and I'd be grateful for the opportunity to further discuss your concerns and gather additional insights. Please don't hesitate to reach out to us directly. Our goal is to ensure that every guest has a memorable and enjoyable experience, and I hope to have the opportunity to welcome you back for a more satisfying stay in the future.

4/10 Poor

Chiquita

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property golf course and grounds were beautiful. The rooms need major upgrades and cleaning. The paint is peeling from the walls, spider web surrounding the TV entertainment center, water clogged and left in the master bath tub. The pocket door to the 2nd bedroom didnt close and jammed. The screen patio had holes and dented. The air filter was dated 3/23 and covered in dust and dust balls on the closet floor which impacted my allergies badly. The air vents are covered in dust as well. I've informed the front desk and spoke with Sonja they didnt have any other rooms available and just maintenance to repair and housekeeping to clean.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Chiquita, Thank you for sharing your feedback with us. I'm pleased to hear that you enjoyed the beauty of our golf course and grounds. However, I'm disheartened to learn about the issues you encountered with your room. I deeply regret any inconvenience caused by the condition of your accommodations. Your feedback is important to us, and I want to assure you that we take it seriously. While I regret that we couldn’t offer you an alternative room during your stay, I’m glad that our maintenance and housekeeping team addressed your needs promptly. Please know that we are actively working on renovations to elevate each aspect of our guest experience. I hope to have the opportunity to welcome you back for a much-improved stay. If there's anything else we can assist you with, please don't hesitate to reach out to us directly.

2/10 Terrible

Kari Danette

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Add on fees. $30 tax for valet service each day you are there. $28 tax Resort fees. 1st room they gave us was not clean and smelled. Had a major allergic reaction. Stained floors and worn out furniture. Couldnt even see out windows. Dirty, dirty! 2nd room didnt smell as bad. Was like going to an old cabin, that had been closed up for the year. Not the most cleanest place to stay. Valet was always almost 20 minutes or more to get your vehicle. The landscape was better then the rooms.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you for sharing your feedback with us. I appreciate your insights, and I'm disheartened to hear about the challenges you faced during your stay. While I'm glad our team promptly resolved the situation by providing another room, please rest assured that your comments have been noted, and we are taking steps to address these concerns to ensure a better experience for our guests in the future.On a positive note, I'm delighted to hear that you enjoyed our beautiful Tampa landscapes. I'm also excited to share that we are actively working on renovations to enhance our accommodations and overall guest experience.I hope to have the opportunity to welcome you back soon so you can experience all the improvements we're working on firsthand.

6/10 Okay

Tamara

Liked: Staff & service
Great place for family. Rooms do need to be updated. There is an resort fee and valet fee daily.
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Tamara,Thank you for sharing your feedback with us! I’m delighted to hear that you had a great experience at Saddlebrook Resort, especially as a family. Our beautiful grounds and world-class sports facilities offer something for everyone to enjoy! From top notch tennis and golf classes to pools, a Kids Club for the little ones, and more! I’m excited to share that we are actively working on renovations to enhance our accommodations and elevate our guests’ experience even more. I appreciate you mentioning our resort and valet parking fees, these fees provide access to resort amenities and valet parking that helps us maintain the tranquility and beauty of our grounds. I look forward to welcoming you and your family back soon for another memorable stay at Saddlebrook Resort!

6/10 Okay

Jennifer, Dayton

Traveled with family
Liked: Property conditions & facilities
The pools were nice, but that was it. In room phone didn't work, outlets didn't work, no fridge or microwave. The valet only, no deliveries to rooms and slow bell & valet service was very frustrating. I understand the concept, but it's not executed efficiently at all. I felt like I was a prisoner, the rooms are scattered around the whole property, in order to get to the lobby you have to call a bellman to come get you in a golf cart and it takes forever. One night I had to go to Walgreens for my sick child, it is 1 mile away. It took 20 minutes to get a bellman ride to the lobby and another 20 minutes for valet to get my car.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you for sharing your feedback with us. I'm glad to hear that you enjoyed our pools during your stay. However, I'm disappointed to learn about the challenges you faced with the in-room amenities and the valet service. Ensuring a smooth and efficient experience for our guests is important to us, and I regret any inconvenience you experienced. Your feedback regarding the execution of our valet service and the layout of our property has been duly noted, and we will review these areas for improvement. I regret any inconvenience you faced during your visit, and I hope to have the opportunity to welcome you back in the future for a more enjoyable stay. If you have any further concerns or feedback, please feel free to reach out to us directly.

4/10 Poor

Gerard Joseph

Nice golf greens. Older buildings a little run down and not well maintained or equipped.
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 20, 2024
Gerard, Thank you for sharing your feedback with us. I'm delighted to hear that you enjoyed our picturesque Arnold Palmer golf greens. Your comments about our facilities have been noted and I want to assure you that we have renovations coming to enhance the overall guest experience. We're committed to providing top-notch facilities and accommodations, and your feedback helps us identify areas for improvement. I hope that despite the shortcomings, you had a great time swinging with us! I look forward to welcoming you back to experience our enhanced offerings in and outside of our golf courses!

4/10 Poor

Al

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room we stayed in was horrible old carpet and furniture completely worn out . Smells were terrible 😢 The best thing was the pool area. Thought about sleeping by the pool.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 20, 2024
Thank you for sharing your feedback with us. While I'm disappointed to hear about the challenges you faced with your room, I'm glad to know that you found solace in our pool area. Your comments have been duly noted, and I want to reassure you that we're actively working on renovations to address the issues you mentioned and enhance the overall guest experience.We're committed to providing our guests with comfortable and enjoyable accommodations, and I hope that you'll give us another chance to exceed your expectations during your next visit. I look forward to welcoming you back to experience the positive changes we're implementing.

6/10 Okay

Huiyu

Traveled with family
Room sound insulation was very poor. I could even hear people next door walking.
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Huiyu, I appreciate you taking the time to share your feedback. Providing a peaceful and comfortable environment for our guests is important to us, and I regret any inconvenience caused by noise disturbances. Your feedback will be shared with our team to ensure that we address any areas for improvement. Despite this setback, I hope that you were able to enjoy our grounds, pools, sports facilities, spa, and more! I look forward to having the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Carol

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from General Manager on Mar 18, 2024
Your feedback is truly appreciated, and I'm delighted to hear that your experience at Saddlebrook Resort was delightful! I eagerly await the opportunity to host you again soon. Our grounds, golf courses, pickleball and tennis courts, pools, and more will be here, ready to welcome you back for another memorable stay!

10/10 Excellent

Doris Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed at this resort again this year after staying in March 2023. We were pleased with the improvements since last year. Although renovation is badly needed to refresh the rooms, our suite was again clean and this time in good repair and working order. There are new door handles (no key card issues), appropriate amount and type of dishes and cutlery in the kitchen, worn, but not badly stained furniture. The mandatory valet service alleviated any parking issues. The valet staff were efficient and friendly. The property is lovely and the pool is fabulous. We are considering another stay next year and look forward to further improvements.
Response from General Manager on Mar 18, 2024
Thank you for returning to Saddlebrook Resort for another wonderful stay! I'm delighted that you noticed the improvements we've made. While renovations are still underway to refresh our facilities, I'm glad you enjoyed the cleanliness and convenience of your room. It's fantastic to hear that you found our valet service efficient and our staff friendly. I'm thrilled that you enjoyed our lovely property and fabulous pool. Our Tampa landscapes and scenic grounds are indeed breathtaking. I can't wait to welcome you back next year! It seems that we're on our way to making this visit a yearly tradition!

8/10 Good

Vincent R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet was cool to have, but having to use valet the entire stay was annoying, not being able to get to your vehicle at a moments notice sucked. Other than that it was a great stay
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for sharing your feedback with us. I'm overjoyed that you had a great stay at Saddlebrook Resort. While I'm glad you appreciated having valet service, I understand your comments about the wait times. Our policy aims to preserve a serene environment for our guests to fully immerse themselves in the beauty of our grounds. Please know we'll consider your feedback for improvement, and I truly hope you were able to reap the benefits of this policy by taking in the picturesque views throughout our resort. I can't wait to welcome you back!

4/10 Poor

Jeff Clint

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Phone system was down. That made it hard to get around. I couldn’t get anyone to respond. I would’ve loved to play golf!!😩😩😩
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Thank you for taking the time to share your experience. I'm delighted you were interested in playing golf with us! Our golf courses are indeed exceptional, offering breathtaking views and an unforgettable experience on the green. I’m disheartened that the phone system was down during your stay. Rest assured, we'll address this to ensure a smoother communication process for our guests in the future. Next time you visit, we'll make sure everything's perfect for you, so you can fully enjoy your time with us and experience our incomparable greens for perfect swings! I look forward to welcoming you back soon!

10/10 Excellent

Onaney

Liked: Staff & service, property conditions & facilities
Need an update.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
I appreciate you sharing your experience and I’m pleased that you had an enjoyable stay with us. Whether it's swinging at our golf courses or tennis courts, unwinding at the spa, or trying our restaurants, we aim to provide a memorable experience for all our guests. I’m also excited to share that renovations are in the pipeline to elevate our accommodations and general guest experience. I look forward to welcoming you back soon for another wonderful experience at Saddlebrook!

2/10 Terrible

Krystal

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You couldn’t pay me to stay here again. Dirty and out dated. Very overpriced!!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Krystal,I'm disheartened to hear your stay fell short of your expectations this time. Providing a clean and comfortable environment is a top priority for us. Please know we're fully dedicated to continuously improving our guests' experience, and I'm excited to share we have upcoming renovations that will elevate our facilities and processes. If you'd like to discuss your concerns further or provide more feedback, please don't hesitate to reach out to us. I value your input and hope to have the opportunity to regain your trust in the future and provide you with a much-improved experience.

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Best tennis instruction
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 13, 2024
Thank you for your feedback! I'm delighted that you enjoyed your stay and tennis instruction. At Saddlebrook Resort, we take great pride in offering top-notch tennis programs and instruction to our guests. Whether you're a beginner or an experienced player, our goal is to provide a memorable and rewarding tennis experience for everyone. I appreciate your kind words and look forward to welcoming you back for more exciting tennis sessions in the future!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 13, 2024
Thank you for taking the time to share your experience! Whether it's indulging in sports activities, unwinding at the spa, or savoring our culinary delights, we aim to provide a memorable experience for all our guests and I could not be happier that we achieved this during your stay. Your feedback about the room’s condition is noted, and I’m excited to share that renovations are in the pipeline to elevate our accommodations. I look forward to welcoming you back soon for another wonderful experience at Saddlebrook!

2/10 Terrible

Patrick

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not waste your money!!! This place was disgusting. When we arrived the inside of the microwave looked like it hadn’t been cleaned after the former guest. We discovered a pile of dirt and dead bugs in the corner window ledge of living area. Dirty windows made it impossible to enjoy the view. An outdoor window screen was bent and lying on the ground. Dangerous Exposed wires hidden behind curtain. There is some serious Water damage on the carpet and ceilings. Probably why it stinks. The place seriously needs to be deep cleaned. Yuck! Kitchen was poorly stocked lacking many essential items (ie: dish cloth, paper towel, napkins, placemats, coasters) The valet service sucked!!! No cars/golf carts are allowed to park near the units. Therefore, mandatory valet parked our vehicle in an open lot. At check out, our car was delivered to us covered in debris and horrendously dirty. We were shocked. No attempt by the staff was made to clean the mess off our car. We were embarrassed to drive out of saddlebrook. The washer and dryer are ancient and do not work correctly. The grounds are unkept and are in need of basic attention. Trash and glassware littered the landscaping. Very disturbing and disappointing!!!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Patrick,Your feedback is incredibly valuable to us, and I'm truly disheartened to hear that your stay fell short of your expectations. Providing a comfortable and clean environment, along with attentive and prompt service, is paramount to us. We also take great pride in the natural beauty that surrounds our resort, and we are dedicated to ensuring that our grounds are always in pristine condition for our guests to enjoy. I regret any inconvenience and oversight during your stay, and please know that your feedback has been duly noted. We are fully committed to addressing your concerns. As part of this commitment, I'm thrilled to share that renovations are on the horizon to enhance our facilities and elevate the overall guest experience. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us. We’d appreciate the chance to provide you with an improved stay in the future.

10/10 Excellent

Jarmal, Jacksonville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 1 night in Feb 2024
Response from General Manager on Mar 12, 2024
Thank you for your glowing feedback! Whether it's enjoying sports, unwinding at our beautiful spa, or exploring our dining options, we aim to provide a memorable experience for all our guests and I’m overjoyed we achieved this during your stay. I look forward to welcoming you back soon for another great experience at Saddlebrook!

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay hands down. I literally enjoyed every minute this weekend.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Ashley, Your feedback made our day! I could not be happier that you enjoyed every minute of your stay at Saddlebrook Resort. We aim to provide an excellent stay from the moment you walk in and I’m delighted that we were able to create a welcoming atmosphere for you. I’m glad that the natural beauty of our resort and our wonderful amenities contributed to your experience. I look forward to welcoming you back for more perfect days!

2/10 Terrible

Justin

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Dishonest fees, holds are not mentioned when booking. Our room had no hot water for 2 days. Brochure is out dated and inaccurate: several amenities advertised are unavailable. Concierge staff are rude. Beds are low quality. Coffee machines in multiple rooms are busted, room phones are improperly set up or absent entirely. Valet services are mandatory but very slow. Be prepared to have several minutes added to any travel to and from your room every time. Save money and go anywhere else, unless you really like golf!
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you for sharing your feedback with us. I’m disheartened to hear about the challenges you faced during your stay. Ensuring transparency about our fees and amenities is a top priority for us, and I regret any confusion or inconvenience caused. Rest assured, we'll review our communication materials for improvement. Our goal is to provide a seamless and enjoyable experience for all our guests, and as part of this commitment, we have renovations coming to enhance our facilities and the overall guest experience. We also recognize the importance of prompt and attentive service, including our valet services, and we're committed to addressing any concerns to ensure a smoother experience for our guests. I hope to have the opportunity to welcome you back and provide you with a seamless stay in the future.

8/10 Good

Elena

Liked: Cleanliness, staff & service
Just could use updates to the room
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for taking the time to share your experience! Whether it's indulging in sports activities, unwinding at the spa, or savoring our culinary delights, we aim to provide a memorable experience for all our guests and I could not be happier that we achieved this during your stay. Your feedback about the room’s condition is noted, and I’m excited to share that renovations are in the pipeline to elevate our accommodations. I look forward to welcoming you back soon for another wonderful experience at Saddlebrook!

8/10 Good

Khanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 11, 2024
Khanh,Thank you for sharing your feedback with us! I’m pleased to hear that you enjoyed your time at Saddlebrook Resort. I hope to welcome you back soon for another wonderful experience surrounded by the beauty of our Tampa Landscapes.

6/10 Okay

Karen

Traveled with partner
Liked: Cleanliness, staff & service
The room was spacious enough but the couch was very worn, the back cushions were completely flat. The kitchenette was fine but have to mention the fact that there were 10 coffee pods which is great for coffee drinkers. However, there was only 1 tea pod for green tea, not so good for a regular tea drinker like me. The food was good, but pricey. The servers were very friendly. There doesn't seem to be any sound proofing between floors, the group upstairs had loud gatherings every night around 1 am. Called the desk at 2 am the first night about the noise, was tranferred to security who answered the phone with "yeah, what do ya want". The grounds are beautiful, the pool is very large and looked clean. Great place for golfers and tennis players. The mandatory valet parking for $30 a night ( plus tips) is a negative for me. Overall, it's a nice place, needs updating which they are said to be working on now.
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 11, 2024
Karen, Thank you for taking the time to share your detailed feedback with us. I’m pleased to hear that you found the room spacious and appreciated the in-room coffee. However, I understand that we should have a broad availability of tea pods as well, and I regret any inconvenience caused by this and the condition of your room. Your comments regarding the noise disturbances and your experience with our security team are concerning; please know we’ll address this to ensure a more responsive approach in the future.I’m glad you enjoyed the food and found our servers friendly. Our team works hard to provide exceptional service, and it's rewarding that your experience reflected this. I’m also delighted that you appreciated the beauty of our grounds and the amenities available for golfers and tennis players. Our resort is truly the perfect place to relax amidst the beauty of our Tampa landscapes and enjoy golf and tennis with our many courses and courts, lessons, and intensive day courses!I understand your concerns about our valet parking and would like to share that we have this policy to ensure our guests have a tranquil experience with the chance to immerse in picturesque walks during their stay. Nevertheless, I appreciate your insights and will share them with our team for improvement.I’m excited to confirm that indeed our renovations are underway, and I can’t wait to welcome you for an improved experience.

6/10 Okay

Joseph William

Liked: Amenities, property conditions & facilities
I knew there was mandatory valet 30 a nught. But the buffet which was scrambled eggs, bacon, and pancakes was not openly priced and preseneted as open. Actually 24 a person. Crazy sine the onelette ladt looked wight through me and didnt serve me. Had a bug in my bed and the aircinditioner system in the closet loudly dripped all night. 3 stRs best. The properrt is nice. Poorly lit so if yoh arrive at night odd to find
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you for sharing your experience with us. While I’m delighted that you enjoyed the beauty of our lush gardens, I’m disappointed to hear about the confusion regarding our buffet pricing. Ensuring transparency in all aspects of our services is essential to us, and we regret any oversight in this regard. Your feedback about our rooms is valuable, and I’m pleased to share that we have upcoming renovations planned to enhance our facilities and improve the overall guest experience. I can't wait to welcome you back for an improved experience amidst our Tampa landscapes.

10/10 Excellent

Kristen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvelous resort. Bar near gigantic pool so parents can relax while kids play nearby. Tons of kids activities near pool. Plenty of lounge chairs and umbrellas. Quaint little pool cafe also although i didnt get anything from there. Room we reserved was taken so we were upgraded to a suite. The staff was amazing. Breakfast buffet included omelette bar, pastries, fruits, hot options but is an upcharge.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 11, 2024
Thank you for sharing your fantastic experience with us! I’m pleased that you enjoyed your stay at Saddlebrook Resort and that you appreciated our amenities and service., Our team takes pride in providing plenty of activities for all ages and ensuring ample amenities like lounge chairs and umbrellas for our guests to enjoy. We also have a Kids Club with stimulating activities for your children! I’m also glad to hear you had a great dining experience and that we could accommodate you with an upgrade to a suite Your feedback is invaluable to us, and we look forward to welcoming you back for another amazing stay at our marvelous resort!

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 7, 2024
Norman, Thank you for your feedback! I’m thrilled to hear that you had an excellent stay with us. Our team takes pride in providing attentive and friendly service to ensure every guest has a memorable experience and I’m overjoyed your experience reflected this. I look forward to welcoming you back for another opportunity to rest, recharge, and indulge in the legendary Saddlebrook experience!

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The valet parking should be optional. We were unaware that we had to puchase valet. The breakfast buffet was cold everything tasted old. I was not impressed with the breakfast one bit.
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 7, 2024
Michael, I truly appreciate your feedback and I’m glad you enjoyed your stay with us. However, I regret any confusion regarding our valet parking policy. We strive to be transparent about our fees by keeping our valet parking policy displayed on our website and third party booking sites. While I regret that our valet parking did not suit your preferences, I hope you enjoyed the the serene atmosphere our policy aims to maintain. I appreciate your understanding and I want to assure you we’ll consider your feedback about our restaurant options to enhance our offerings. I hope to welcome you back for a more enjoyable experience in the future. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.

6/10 Okay

Leah

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The resort rooms are in serious need of update. The balcony was dirty and unusable, covered in bugs and rusted areas with chipping paint. The seams of the doors were completely see through when it was dark. Everything was very old including the refrigerator, the bathroom fixtures, the decor, all of it. The bed was incredibly comfortable but for a resort that forces you to valet your car and charge the amount they do, I’d expect my room not to look like it last saw 1992. I could’ve stayed in a hotel with free parking for the same price and clean new updates. There should be options. The staff was all wonderful, friendly and helpful. The stay was fine but I won’t come back unless there are updates to the rooms.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 7, 2024
Thank you for sharing your experience with us. I’m glad to hear that you found our staff outstanding during your stay. However, I regret to learn that aspects of your room fell short of your expectations. Your feedback is valuable to us, and we're committed to making improvements to ensure a more enjoyable experience for our guests. I’m excited to share that renovations are in the works. I hope to have the opportunity to welcome you back in the future so you can experience these enhancements firsthand. If you have any further feedback or concerns, please don't hesitate to reach out to us directly.

6/10 Okay

Maurice

Traveled with family
Liked: Cleanliness
Dated property, but decent for the price. Excellent bell staff.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 7, 2024
Maurice, Thank you for sharing your feedback with us! I’m pleased to hear that you enjoyed your stay with us. Your kind words about our bell staff are truly appreciated, and I’m thrilled to know that they contributed to making your stay memorable. I’m also excited to share that we have upcoming renovations to enhance our accommodations even further. I hope to welcome you back soon to experience these improvements firsthand!

2/10 Terrible

Marlene

Disliked: Cleanliness, staff & service, property conditions & facilities
Waited for a bellman for 1 and half hour once we got ti the room there was another guest
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Marlene, I appreciate you taking the time to share your experience. I understand the importance of providing attentive and prompt service to our guests. We strive to ensure that every aspect of your stay exceeds your expectations, from the moment you arrive until the time you depart and I deeply regret any inconvenience during the check-in process. Please know we’ll share your feedback with our team for improvement. Your feedback helps us to continually improve our service standards, and we sincerely appreciate your understanding. I hope to have the opportunity to welcome you back soon for a more seamless and enjoyable stay.

4/10 Poor

Shauntell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is outdated and needs to be renovated. The decorations are from the 1970s, and the walls and bathroom doors have cracks. The facility is outdated. The staff didn't assist well. The required valet service is an inconvenience, especially with charging $30 per night when you can self-park the car. I would not recommend this place and I do not think I will stay here again until they give the entire golf resort a renovation.
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 7, 2024
Thank you for taking the time to share your feedback with us. Your insights are incredibly valuable as we continue our efforts to improve the overall guest experience. I'm thrilled to inform you that we have exciting renovations underway to enhance our facilities and elevate your stay with us. Providing excellent and prompt service is our top priority, and I'm truly disappointed that we didn't meet your expectations in this regard. Rest assured, we’ll address this with our team to ensure we provide the excellent service we’re known for to each of our guests. I regret any inconvenience caused by our valet parking service, I’d like to share that this policy aims to preserve a serene environment for our guests to fully immerse themselves in the beauty of our grounds. Your satisfaction is of the utmost importance to us, and I sincerely hope to have the opportunity to welcome you back soon so you can experience the enhancements we're diligently working on. Should you have any further concerns or feedback, please don't hesitate to reach out to us directly. We're here to ensure your next visit exceeds your expectations.

6/10 Okay

Gary, Hill St

Liked: Cleanliness
Aging property from the 1980’s. No one answers the phone to get help
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Thank you for sharing your feedback with us. I'm glad to learn that you noticed the cleanliness of our property. However, I regret that our facilities did not fully meet your expectations. I understand the importance of attentive and prompt service, and I regret any inconvenience you experienced in reaching someone for assistance. I'm also excited to share that we have upcoming renovations planned to enhance our facilities and ensure a more comfortable stay for our guests. We strive to ensure a positive experience for all our guests, with attentive and prompt service and I assure you we will do our best to ensure we fulfill this commitment. If you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out to us directly.

10/10 Excellent

Sequoia Latrea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay and the beautiful scenery!
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Thank you so much for your kind words! I could not be happier that you had a wonderful stay with us and appreciated the beauty of our property. It’s fantastic to hear that you had the chance to take in the mesmerizing environment, with lush gardens and stone paver walkways leading you through clusters of native Florida landscaping. It truly is a sight to behold! I’m also pleased that our attentive service made enhanced your stay. I look forward to welcoming you back for more memorable moments at Saddlebrook Resort.

10/10 Excellent

Gaines

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Super helpful and friendly staff. Truly enjoyed the stay.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Thank you so much for your lovely feedback! I’m delighted that you had a perfect stay with us. Our team works hard to ensure every guest feels welcome and taken care of, and it's wonderful to hear that their efforts made a positive impact on your experience. I’m pleased that you enjoyed the beauty of our property, where tranquility meets excitement. I can't wait to welcome you back for another fantastic stay at Saddlebrook Resort!

4/10 Poor

Susan Irene

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
First off , when we reserved the room, it was suppose to be a 2 bedroom suite, with a livingroom area, and kitchen with a balcony. Well that was not available.... even though thats what I reserved and paid for ahead of time,.. 2nd, our room was located in the back 40 and we had to walk there, which , whatever... 3rd the coffee maker did not work, told the front desk, but no coffee maker was brought to us the entire stay.. 4th ice maker was broke down , so had to go to the bar to get ice. And to top it off, went to our room after being gone all day and when we go back we could not get into our room, they had changed locks so our key was wrong, and we had to wait outside which let it be known this was after another walk to the back forty and it was cold.. still no coffee maker , No ice near us. So I loved the property it was very nice clean but as for the service to offer us a ride to our room , none not one time, and the rest , just made the stay very frustrating. Would WE ever stay there again, well, I would have to say, it all depends. truth be told I have had better stay's at other Resort's But If Saddle Brook actually reached out To try and make up for our stay. I would then see that they actually cared. the Lady at the front desk offered a 50$ discount , but i am sorry 50$ was not compensation.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Susan, Thank you for sharing your experience with us. I'm truly disheartened to hear about the challenges you encountered during your stay. It's disappointing to learn that the room you reserved was not available as expected and that the ice and coffee maker were not working properly. Your feedback regarding the lack of assistance and inconvenience caused is concerning, and I assure you this is not reflective of the high standards we uphold. We will address these issues with our team to ensure improvements are made.I'm glad to hear that you enjoyed our facilities and cleanliness. However, I understand that the overall experience did not meet your expectations.Please don’t hesitate to reach out directly to us. We’d love to learn more about your stay and I hope for the chance to regain your trust and welcome you back for an improved stay.

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking, very slow and long lines. Not enough workers
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Thank you for your feedback! I'm glad to hear you enjoyed our facilities, amenities, and warm service. At Saddlebrook Resort, we pride ourselves on providing a variety of activities and top-notch amenities for our guests to enjoy. From our beautiful Tampa landscape to our world-class tennis and pickleball courts, and our picturesque golf courses, there's something for everyone to enjoy.Regarding our valet service, we're designed as a car-free village to maintain the tranquility of our surroundings. However, I regret any delay and inconvenience you experienced. I assure you we’ll consider your comments to improve this service. I hope to welcome you back soon for a seamless and more enjoyable stay!

2/10 Terrible

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 1, 2024
Thank you for sharing your feedback. While I'm pleased to learn you enjoyed our staff and service during your stay, I regret to learn there were some aspects of your stay in which we fell short. Your satisfaction is our priority, and we're committed to providing exceptional service to all our guests and improving every day. I'd appreciate the chance to learn about your stay. If you'd like to share more details about your experience, please don't hesitate to reach out to us directly.