Ratings based on 822 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Jan 2, 2015
Loud and leaky windows and air conditioning. Flickering bathroom lights. Decent breakfast.
Comment from Hotel Management
Jan 6, 2015 by Management, Hotel Management
Hello Marc, Thank you for taking the time to let us know about your experience. We apologize for the inconvenience of the condensation on the windows caused by the air conditioning unit, and the bathroom lights flickering when they are first turned on. We are glad to see that you enjoyed our breakfast buffet, and we do hope you will return to stay with us in the future so that we might better meet your expectations.
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Dec 16, 2014 on Hotels.com
4 out of 5
Recommended
for Couples
by A verified traveler

Visiting the Biltmore

Posted Dec 15, 2014 on Hotels.com
The hotel needs a better menu for meals. The breakfast was good, but the dinner is in the bar.
Comment from Hotel Management
Dec 20, 2014 by Management, Hotel Management
Hello, Thank you for taking the time to give us your feedback concerning your experience during your stay with us. We are very happy to say that we will be expanding our dinner menu in January 2015. And we do apologize if there was any confusion concerning the seating situation of our dinner area- guests can choose to sit in the lounge to be near the bar and watch one of four televisions, or in our open-air atrium located in the back portion of our lobby. We hope you will stay with us again in the future and take advantage of our fresh new menu and additional dinner seating options.
4 out of 5
Recommended
for Couples
by Michaelfrom Johnson City, TN

I'd stay again.

Posted Dec 15, 2014 on Hotels.com
Overall it was a hotel I would stay in again. Aside from the fact that upon check in the front desk clerk had stated the room was non-smoking; but upon opening the door we found the room had definitely been smoked in. After one night there and knowing we had a second night, we informed the front that it wasn't us who smoked in there, and she said she'd put a deionizer in the room to help clean up the smell. It didn't work. Oh well. Other than the smoke fragrance and stained bed skirt, the stay was nice.
Comment from Hotel Management
Dec 21, 2014 by Management, Hotel Management
Hello Micheal, Thank you for taking the time to let us know about your experience during your stay with us. We do apologize for the unpleasant smoke odor you endured during your first night, and we are sorry to hear that the deionizer was ineffective at removing the smell from your room. We do hope this experience has not deterred you from choosing to stay with us again, as we would love an opportunity to make a better impression with you during your next trip through Asheville.
5 out of 5
Recommended
for Couples
by Rhonda

This traveler left a rating score only Posted Dec 15, 2014 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveler

Pleasantly surprised

Posted Dec 10, 2014 on Hotels.com
The room was larger than I expected it to be and the bed was much more comfortable that I expected it to be. Room service was fast and delicious. The hotel bar had great drink specials. The only downside was trying to turn left out of the driveway/parking lot.
Comment from Hotel Management
Dec 12, 2014 by Management, Hotel Management
Hello, Thank you for letting us know how much you enjoyed your time as our guest. We are so glad to see that you had a five-star experience! Your comments will be passed on to our Food and Beverage team to let them know they are appreciated and to keep up the good work.
4 out of 5
Recommended
for Families
by Mariellen

This traveler left a rating score only Posted Dec 7, 2014 on Hotels.com
4 out of 5
Recommended
for Couples
by A verified traveler

Got a good night's sleep

Posted Dec 6, 2014 on Hotels.com
Courteous staff assured we had a quiet room as requested. The bed was really comfortable. The furnishings were a little old, and the chairs were not as comfortable but adequate for our needs.
Comment from Hotel Management
Dec 11, 2014 by Management, Hotel Management
Hello, Thank you for taking the time to let us know about your experience during your stay with us. We are glad to hear that our staff was able to accommodate your request for a quiet room, and that you found our beds to be exceptionally comfortable. We wish you safe travels and hope that you will return as a valued guest during your next visit to Asheville.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Thanksgiving stay

Posted Dec 1, 2014
Pros: Location was great. Staff friendly, clean, clean, clean, comfortable
Cons: Everything was good for our stay
Location: Lots to do close by
Room was wonderful, bed comfortable, room clean. Food onsite, pool was clean
Comment from Hotel Management
Dec 2, 2014 by Management, Hotel Management
Hello, Thank you for taking the time to let us know how much you enjoyed your stay! We are so glad to hear that you enjoyed a five-star experience during your Thanksgiving with us. We wish you safe travels and hope to see you again in the future.
3 out of 5
by A verified traveler

Posted Dec 1, 2014
Was a bit dated. Would look at other options for my next stay
Comment from Hotel Management
Dec 2, 2014 by Management, Hotel Management
Hello, Thank you for taking the time to review our location. We are sorry to hear that we did not exceed your expectations during this stay, and that you are considering looking elsewhere for your future visits to Asheville. We do hope you will choose to stay with us again, as we would love an opportunity to give you a better experience.