Ratings based on 69 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
100% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom West Bend Wisconsin

Was a getaway weekend with my grandchildren

Posted Nov 3, 2014
The staff was very friendly and willing to help with everything the pool was nice and clean the water was warm had a very memorable stay
Comment from Hotel Management
Nov 5, 2014 by GeneralManager, Hotel Management
We are so pleased you had a fun getaway with the Grandkids. We look forward to seeing you on your next trip to West Bend! At your service Guy Fox General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ohio

1st time staying @ a country inn & suites

Posted Oct 15, 2014
We spent 3 days @ hotel & was pleased with r accommodations. Thank u 4 pleasant visit . Might even try ur hotel in other cities. U were recommended 2 us by son-in- law In Texas .
4 out of 5
Recommended
by Kimfrom Gurnee, IL

Great location, comfortable

Posted Aug 27, 2014 on Hotels.com
clean, comfortable rooms. appreciated remodeled lobby. nice pool. Breakfast attendant was overwhelmed, shortage of food and seating.
Comment from Hotel Management
Nov 1, 2014 by Generalmanager, Hotel Management
Thak you for your feedback. I have disussed your comments with our staff to help ensure that the shortage of food is more closely monitored in the future t. Feedback such as this helps us make the Country Inn & Suites a more enjoyable place to stay for everyone.
5 out of 5
Recommended
for Families
by Maryfrom Wisconsin

Great

Posted Aug 26, 2014 on Hotels.com
We always enjoy our stay here
Comment from Hotel Management
Nov 1, 2014 by Generalmanager, Hotel Management
Thank you Mary, I am glad you were able to enjoy your stay, again, at the Country Inn & Suites West Bend WI!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom P

Great Hotel

Posted Aug 25, 2014
We stay there every year for Germanfest! Their breakfasts offer lots of variety and it's free!
Comment from Hotel Management
Aug 28, 2014 by GeneralManager, Hotel Management
Thank you for your feedback, I am pleased theat you enjoyed your stay again this year for GermanFest!
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Aug 7, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Clean, comfortable hotel.

Posted Jul 21, 2014
Cons: Front desk problem solving and improved customer service.
I have stayed at this hotel many times and have had good experiences. I was disappointed on this stay. While checking in for my room that had been prepaid, I was informed that my King Room was not available for my stay of 3 nights. I had booked and paid for this room almost a month in advance. The front desk clerk was unprepared to handle this situation and stated that the best she could do was to give me a room with 2 queen beds. I agreed to take the room and asked that the hotel manager contact me to discuss this situation. To my surprise, no additional contact was made during my stay. I travel a great deal for my business and realize that mistakes and front desk matters are not always handled by experts. All I was looking for was an apology and an explanation on how this happened and perhaps an offer for a discount on my stay or on a future stay at this hotel. Seems like a simple fix to me.
4 out of 5
Recommended
by Donnafrom Karan

Rubberstamp show stay

Posted Jul 15, 2014 on Hotels.com
Very good-Breakfast fair as by 10 am most of food was gone and not replenished , Coffee Urn empty at 10:30
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Jul 7, 2014 on Hotels.com
4 out of 5
Recommended
by R Cfrom Illinois

where we needed to be

Posted Jun 28, 2014 on Hotels.com
liked the whirlpool and the bed. breakfast was nice the food was good and a nice variety and everything in the room worked! Also the desk clerk was very nice and offered a discount coupon for a local place to eat and the food was very good and made our stay a plus. Good job folks