Ratings based on 64 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
62% of guests recommend
2.7 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Very Disappointed!

Posted Jul 4, 2014
Pros: The free ice machine.
Cons: See my comments above
Location: Location was ideal.
From the web site photos and description, first of all, I thought this was a "hotel". It was not! It was a "motel" - HUGE difference!! They should advertise it correctly. The building is very old, and I had to ask for a different room, since the one they reserved for me smelled terrible! The refrigerator did not work, and the bathroom was probably as clean as they could get it, but looked terrible, old tiling that needed grouting. A few of the lights didn't work. They gave me another room, which was a little better, but not much! It still had an odor to it. The king bed was old, squeaky and lumpy! I felt as though I had to stay or pay for the full amount of my two-night visit, which I think was overpriced for what I got! Their continental breakfast only consisted of bread, a toaster and coffee! Since my trip out to West Branch was only for beach-going purposes, staying there was okay. I will look for a better hotel (not motel) next time! The only thing good about this visit was that it made me appreciate just how good I have it at home, and I couldn't wait to check out of there! I think these hotels/motels need to be much more honest about their facilities!
2 out of 5
by A verified traveler

Very run down

Posted Jun 23, 2014
I didn't like the shower at all...little water pressure as most of the water went out the faucet not the showerhead, a dirty bathtub floor, and badly bubbled paint overhead. No place to hang clothes.
2 out of 5
Recommended
for Business Travelers
by A verified traveler

ok not good

Posted Jun 13, 2014 on Hotels.com
Rm was ok once we got in but desk clerk could barely speak english so it was very frustrating to ck in.
3 out of 5
Recommended
by A verified traveler

average

Posted May 26, 2014 on Hotels.com
Breakfastbwas limited, no breakfast seatig
2 out of 5
Recommended
for Personal Event
by Homer from US

Once you get past the smell....

Posted May 5, 2014 on Hotels.com
The musty odor that you will receive when you walk in the front door is a bit overwhelming. It will continue until you get in your room and open the window. The ac/heating unit made unusual noise while it was running. The beds were lumpy and did not have fitted sheets on them, so the first time you roll over, you have exposed the mattress. The light switch for the TV was broken. There wasn't enough towels for two people even though we requested a room for two people.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to highway

Posted Jan 12, 2014
nice to have a restaurant upstairs And a bar downstairs
Comment from Hotel Management
Aug 23, 2014 by Revenue, Hotel Management
Hello, We would like thank you for choosing our hotel during your visit to West Branch. We are pleased to see the hotel met your expectations. We will continue strive to improve on guest experiences and we hope to see you again when you are in the area. Thank you again, Hotel Management
2 out of 5
by A verified traveler

Posted Nov 4, 2013
extremely outdated. Grout in shower was gross. almost no water pressure
Comment from Hotel Management
Aug 23, 2014 by Revenue, Hotel Management
Hello, We would like to first thank you for allowing us to be your host to the area. We would also like to thank you for posting a review on your stay. We pride ourselves on providing the best guest experiences. We apologize for not meeting your expectations. We have certainly used your comments as notes for areas to improve and have worked to address the bathroom issues. We hope you will give us another opportunity when you are in the area, so we can show you the changes we have made to the hotel. Thank you again
1 out of 5
by Tracy from Chicago, IL

Sleep in your car instead!

Posted Oct 28, 2013
Pros: Nothing
Cons: Everything.
Location: We were there for parents weekend at U of Iowa. It was hard to find a room so we ended up here. Never again!
Dirty, smelled like smoke, facets did not work on tub, only hot water came out of sink. Didnt want to walk on the floor without shoes on. If I didnt have my three children with me, I would have slept in my car. It was awful!
Comment from Hotel Management
Aug 23, 2014 by Revenue, Hotel Management
Hi Tracy, We would like to thank you for choosing our hotel while in the West Branch area. We do apologize for your poor experience, but we would like to thank you for bringing this to our attention. We will continue to work to improve on guest experiences and these comments will go along way to help us in this process. We have addressed the cleanliness issues with our staff and reminded them of the types of visits we want from our guests. We hope you will give us another opportunity to allow us to showcase our changes. Thank you again. Hotel Management
3 out of 5
Recommended
for Getaway With Friends
by Rachel from Berkley, MI

good cheap option for iowa city

Posted Oct 12, 2013 on Hotels.com
cheapest option for recent visit to iowa city for the football game. right off the highway. it is a motel, but clean. dont think you need shower shoes...
Comment from Hotel Management
Apr 19, 2014 by Management, Hotel Management
Hi Rachel, Thank you for allowing us to be your host during the football game. We hope you enjoyed your entire visit to the area. We would also like to thank you for taking the time to post a review for us. We are pleased to hear you were satisfied with the hotel. We are working to enhance our guest experiences even further and we look forward to hosting your visit to the area during the next football game. Thank you again Hotel Management
1 out of 5
by Dave from Milwaukee

This place is very overpriced for what it is.

Posted Oct 9, 2013
Pros: Nothing
Cons: With a lot of work and money
Location: There is a Mexican Restaurant attached to the motel. Not much of anywhere else to go other than to a bar
This place is run down, messy, and needs repairs and painting. It is grossly overpriced. When we checked in there were piles of sheets on a table and on the floor. This was about 6:00 in the evening when we checked in. For $105.00 I was extremely disappointed. Drain didn't work and plaster in bathroom unpainted. I would never suggest this to anyone.
Comment from Hotel Management
Aug 23, 2014 by Revenue, Hotel Management
Hi Dave, We would like to thank you for allowing us to be your host and for bringing these concerns to our attention. We gone under some changes and we feel these changes have created some major improvements to our guest experiences. We will continue to improve even more and we hope you will give us another opportunity to show you the changes we have made to the hotel. Thank you again, Hotel Management