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Reviews of The Roundabout Hotel

4 out of 5
The Roundabout Hotel
Monkmead Lane, West Chiltington, Pulborough, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 195 out of 358 reviews" "
Rating 8 - Good. 122 out of 358 reviews" "
Rating 6 - Okay. 29 out of 358 reviews" "
Rating 4 - Poor. 8 out of 358 reviews" "
Rating 2 - Terrible. 4 out of 358 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

John

Business traveler
Liked: Cleanliness, property conditions & facilities
The property and rooms were very nice, however the food was extremely poor. The hotel manager was very poor interacting with the guests. He gave you the impression that he didn’t want to be bothered.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was an absolute beauty, it's full of charm and character. We stayed in the room with 4 poster bed and bath. The room was a delight, clean, big and just a joy to stay in.
Stayed 1 night in Dec 2023

10/10 Excellent

Margarida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

MICHAEL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old building Very friendly staff And good beer
Stayed 1 night in Nov 2023

10/10 Excellent

Julian

Stayed 1 night in Oct 2023

8/10 Good

Tony

Stayed 1 night in Oct 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Christina

Didn’t stay. Was at a music festival. Was not aware you had to check in by a certain time. They wanted to leave by some silly time so I could not use reservation. Very disappointing.
Stayed 1 night in Aug 2023

8/10 Good

Lisa

Stayed 1 night in Oct 2023

8/10 Good

Ian

Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Noel

Traveled with partner
Liked: Staff & service, amenities
Continental breakfast was excellent!
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Monika

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
The hotel has exceeded our expectations. It was truly beautiful and cozy. We felt really welcomed by the staff. I would definitely recommend this to couples and friends who would like a weekend getaway.
Outside of the hotel
The reception area
Junior suite
Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Stayed 1 night in Aug 2023

10/10 Excellent

Gareth

Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Average
Hotel has character but a bit tired. Couple of things broken in room. Food was average, with a wait of 1 1/2 hrs for main meal which was not very hot. Staff friendly
Stayed 2 nights in Feb 2023

10/10 Excellent

frances

Stayed 1 night in Feb 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star hotel 🌟🌟🌟🌟🌟
It was a great place to stay, excellent customer service. The room was clean and warm. A very unique hotel. Highly recommended.
Stayed 1 night in Feb 2023

10/10 Excellent

Steve

Stayed 1 night in Jan 2023

6/10 Okay

Barry

Disliked: Property conditions & facilities
Christmas visit
We booked through hotels .com & booking said breakfast included When we stayed we learnt it was continental only We then checked on booking website & after clicking on tea cup icon leant about the continental breakfast….suggest clicking
Stayed 2 nights in Dec 2022

10/10 Excellent

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas
We had a great stay. All staff very helpful. In the bridal suite which was bright and warm. Lots of hot water for the lovely bath. We arrived later than we liked but were still able to have a meal. Reception is not manned 24hrs but not a problem as your room key also lets you in the front door. Already thinking of booking our next stay.
Stayed 1 night in Dec 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Darren

Liked: Cleanliness, room comfort
Disliked: Staff & service
Awful experience- avoid at all costs
Avoid Avoid Avoid. Never have I ever been subjected to such rude management and staff as this establishment offers. On arrival met at reception by a lady who never smiled and made you feel like an inconvenience. Told your rooms there and basically threw the key at us. Went for a meal in the restaurant and the wrong food was rung through the till and charged (only spotted as I checked the receipt) I went to ask if we could have what we ordered and was told it was a mistake and the correct food was being cooked. I had to them ask for the difference to be refunded as what was rung through was more expensive to be told “we’ll you’re getting what you want” Basically made to feel guilty for asking for “my” money back!!!! The room was booked with complimentary breakfast. When we went to have breakfast we ordered a full English and a vegetarian breakfast. When we sat down the staff member came over and told us it would be chargeable and when I said breakfast was included in the room- as per the booking- I was told yes but not anything cooked-continental only( this was not stipulated anywhere. Went to speak to the manager Andy who was the rudest man I’ve ever dealt with. As I was approaching reception I heard the lady who took the order slagging us off The contempt was unbelievable. He basically said tough and if you don’t like it leave. His defence was “you enjoyed your meal yesterday didn’t you?” If I can save anyone from this awful establishment I will be happy
Stayed 2 nights in Nov 2022

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy well maintained , relaxed atmosphere , freindly and attentive to needs
Stayed 1 night in Oct 2022

8/10 Good

Stephen John

Liked: Staff & service, room comfort
Disliked: Cleanliness
Housekeeping
Generally very good but room cleaning each day seemed to be very inconsistent.
Stayed 7 nights in Oct 2022

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in West Sussex
Great time. Older building so furniture somewhat dated but "premier inn" type furniture would be completely out of place. Quirky in a good way. Management and staff go out of there way to make you "feel at home"! Food fantastic and plentiful. Under new management so if you had a bad experience before I highly recommend you give it another try -- you will be pleasantly surprised. Would have been nice to have a small fridge in the room and possibly bottled water, but no big deal. We will return whenever we are in the area!!
Stayed 3 nights in Oct 2022

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Donna

Stayed 1 night in Sep 2022

8/10 Good

Jane

Stayed 1 night in Aug 2022

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
A very comfortable 2night stay at this hotel. Set in an interesting architectural area and very close to several places to visit. We had a couple of issues with the room on arrival but they were quickly and efficiently sorted by the very helpful charming staff. The food was excellent particularly Sunday night dinner, breakfast was also good. Comfy bed and huge quirky rooms
Stayed 2 nights in Jul 2022

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem in West Sussex.
I booked the suite for my partner and i for 3 nights and had the most comfortable and relaxing stay at The Roundabout Hotel. Despite a kitchen operational issue on the first nights stay that prevented any meals being able to be served, the hotel catered admirably over the remaining two days of our stay providing lovely meals despite the lack of and stove and oven. We really enjoyed our stay. The staff were very friendly and the room was very comfortable. Would certainly recommend this hotel.
Stayed 3 nights in Jul 2022

10/10 Excellent

PAUL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Decent hotel. Clean. Good food. Friendly staff.
Stayed 1 night in Jul 2022

10/10 Excellent

Richard

Stayed 1 night in Jul 2022

4/10 Poor

Verified traveler

Traveled with family
The food was of a terrible standard but at least they didn’t charge for our mains and apologised
Stayed 2 nights in Jun 2022

2/10 Terrible

Sarah Jane

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience staying here. The door lock didn’t work, the shower didn’t work, the pillows were old and lumpy. The list goes on. When we reported concerns and complaints the staff simply told us they were already aware of the issues from previous complaints! Akin to Faulty Towers.
Stayed 1 night in Jun 2022

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2022

10/10 Excellent

H.

Stayed 1 night in May 2022

10/10 Excellent

David

Stayed 1 night in Apr 2022

10/10 Excellent

A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Gary

Stayed 1 night in Mar 2022

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Samantha

Stayed 1 night in Jan 2022

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer services sorted out very quickly
Stayed 2 nights in Nov 2021

6/10 Okay

Steve

Stayed 5 nights in Oct 2021

8/10 Good

Trudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay for Goodwood members meet
Nice country hotel, service and food was OK. Good place to stay for Goodwood which is about 30 mins away.
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were extremely helpful and polite. The breakfast was very nice and service was great. Lovely place to stay.
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A disappointing visit
A beautiful building but in great need of updating in many areas. The rooms are very clean but dated and shabby. An evening meal served was very good but breakfast was extremely poor - buffet very limited in choice & the cooked breakfast left a lot to be desired. Very few staff on duty. All staff were very pleasant & hard working but it is very clear that some have received little training - unfortunately they are the ones that take the blame for everything! Which is extremely unfair. This place has real potential but it needs a great deal of work to bring it up to scratch- really hope this can be achieved.
Stayed 3 nights in Sep 2021