Ratings based on 70 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Ann Arbor, MI

Won't be coming back

Posted Mar 8, 2015
Pros: We liked the cleanliness. We also liked the continental breakfast.
Cons: The TV's, the bathrooms, the loudness of the doors when they close,... A lot of things could be improved.
Location: The location was perfect. We drove about 25 minutes to get to the big mall (the Easton Town Center) and that was awesome.
The hotel itself was nice. The room was very clean and the staff was very helpful and friendly. However, the guests all around us were extremely loud. We could not sleep. The walls are definitely paper-thin because we could even hear when the guests next to us dropped the toilet seat to use the bathroom. Also, the hotel room doors are very loud when they close and when a guest on the floor closed their door it jolted us awake from the noise. Only certain basic channels on our small TV worked. Channels like TBS, TLC, ABC FAMILY, FX all had "no service". Also, the pool was unavailable, and, though this is a small thing, there was no hair-dryer. Very disappointing. We won't be coming back.
Comment from Hotel Management
Mar 18, 2015 by Patrick, Hotel Management
I want to apologize about the noise you experience during your recent stay. We are working on a plan to have noise eliminated as much as possible on the weekends. I hope that you will give us another chance if your travels bring you to Columbus again.
2 out of 5
by A verified travelerfrom Cincinnati

Not impressed

Posted Feb 17, 2015
Pros: Bed was comfortable
Cons: nicer shampoo, soap. Pool and spa tub operational.
Location: Location is nice. Not too far from downtown with a lot of restaurants and stores nearby.
Husband and I chose this hotel because of indoor pool and spa tub. Upon check in there was a sign posted at the front desk stating both were closed/inoperable. We voiced our disappointment but nothing was done. (Not sure if they could have moved us to a different property nearby if we hadn't booked through Expedia.) At least a room upgrade would have been nice; our king room was tiny. No fridge or microwave. Internet was slow. Toiletries were not impressive for the price of the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly and comfortable

Posted Feb 13, 2015
Pros: Every employee we encountered was very friendly
Cons: When booking sports teams try to section them all together, to keep them away from general. I realize they are kids having fun. I'm old and grumpy
We were just staying for one night. Everyone was very friendly and our room was cleaner than most and very comfortable. Bathroom was clean also. Would recommend
Comment from Hotel Management
Mar 18, 2015 by Patrick, Hotel Management
Thank you for your compliments about the hotel staff. We are glad you enjoyed your stay with us. We hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Annapolis, MD

Grabbed a Nap

Posted Dec 25, 2014
Quick stopover on trip to Chicago. Spent 3.5 hours for a quick nap before getting back on the road. Very nice staff. Very clean room. Nice accommodations!
Comment from Hotel Management
Dec 29, 2014 by Patrick, Hotel Management
Thank you for staying with us when you were traveling North. We appreciate the review.
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Dec 17, 2014 on Hotels.com
4 out of 5
Recommended
for Couples
by Marilyn Gerardfrom Warren MI

Clean

Posted Nov 30, 2014 on Hotels.com
good stay great price!
Comment from Hotel Management
Dec 10, 2014 by Patrick, Hotel Management
Thank you for staying with us and your compliment. We hope to see you again soon.
5 out of 5
Recommended
for Business Travelers
by William M.from Warren, OH

Outstanding service!

Posted Oct 29, 2014 on Hotels.com
I was very impressed with this Fairfield Inn. The hotel was in great condition, and my room was perfect. Shawn worked the front desk the evening that I was there, and his service was exemplary. He gave me a suggestion for a running course and directed me to a local establishment when I asked for a suggestion regarding where to watch that evening's football games. The cooked breakfast was quite good, too.
Comment from Hotel Management
Jan 10, 2015 by Patrick, Hotel Management
Thank you for your compliments of your recent stay with us. We really work hard to provide a clean and fresh hotel and great guest service. We appreciate the comments and look forward to seeing you again when your travels bring you back to Columbus.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 17, 2014 on Hotels.com
Comment from Hotel Management
Jan 10, 2015 by Patrick, Hotel Management
Thank you for the 5 star rating.
5 out of 5
Recommended
by Mikefrom Austintown

Posted Sep 18, 2014 on Hotels.com
very nice hotel. Breakfast was very good. Nice place for our family to stay while we were in town
Comment from Hotel Management
Jan 10, 2015 by Patrick, Hotel Management
We appreciate your compliments and your rating.
5 out of 5
Recommended
by angelafrom canton oh

Close to shopping centers and many restaurants

Posted Sep 10, 2014 on Hotels.com
No complaints at all.Everything was great from the staff to the pillow soft bed.We didnt want to leave!!!!Breakfast was hot and delicious.I will stay here again!!
Comment from Hotel Management
Jan 10, 2015 by Patrick, Hotel Management
We appreciate your compliments and we are glad you enjoyed your stay with us.