Terrace/patio

Reviews of Hampton Inn & Suites Pittsburgh/Waterfront-West Homestead

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 408 out of 1000 reviews" "
Rating 8 - Good. 299 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 100 out of 1000 reviews" "
Rating 2 - Terrible. 75 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly was clean and quiet
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Cherice

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience. I was constantly locked out of my room, half the channels don't work, I had a broken microwave and my first room had hair in the toilet. Staffing took no accountability and couldve been nicer.
Stayed 2 nights in Feb 2024

4/10 Poor

Matthew

Disliked: Property conditions & facilities
The smell of marijuana everywhere. Could not take a shower the water barely stayed warm for a few minutes.
Stayed 2 nights in Feb 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and quiet
Stayed 1 night in Feb 2024

8/10 Good

Judy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Only issue I had was the heater was loud when it kicked on. But would I stay there again, yes.
Stayed 1 night in Feb 2024

10/10 Excellent

victor

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to walk to the Improv and waterfront attractions
Stayed 1 night in Jan 2024

6/10 Okay

Dakota

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024

6/10 Okay

Andrea

Traveled with partner
Liked: Staff & service, amenities
There was a lot of garbage surrounding the property. We had an issue with the hot water, where it took me 10 minutes to get the shower water to a non boiling level
Stayed 3 nights in Dec 2023

10/10 Excellent

Tawonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely pleasant
Stayed 3 nights in Dec 2023

6/10 Okay

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay but not real comfortable going out at night. I also want to commend the lady who seemed to be in charge of the breakfast on Sunday, Dec. 24 as well as the man who was helping her. Every food item was always stocked, the areas where people serve themselves always kept clean, the dining room also kept clean. Very enjoyable.
Stayed 2 nights in Dec 2023

4/10 Poor

Beverly

Stayed 4 nights in Dec 2023

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the people at the front desk.
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Pittsburgh. Woll definitely stay again. The front desk was excellent and friendly.
Stayed 6 nights in Nov 2023

6/10 Okay

RICHARD

Disappointed in the breakfast - oatmeal was a congealed mess; bread products were of the lowest possible quality. We like the river view rooms best.

8/10 Good

Salvatore

Stayed 2 nights in Dec 2023

8/10 Good

Kristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are in the process of some renovations. The rooms need some new items such as upholstered chairs. Staff was nice.
Stayed 1 night in Dec 2023

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service
Property is river front and a beautiful patio with a working fireplace for relaxing along with a peaceful night air and an adult beverage of your choice (BYOB). Property is currently in going renovations and will be beautifully adored upon completion. Staff is amazing and friendly, housekeeping works hard to maintain a clean environment. Close to shopping and sightseeing.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mercedelei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire pit was nice pool was warm no real issues
Stayed 1 night in Nov 2023

6/10 Okay

Karen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First of all Expedia didn’t send our reservation to Hampton so that held up check in. Then the first room the lock was stuck out so the door wouldn’t shut. The second room had bugs in the bed. The third room had not been serviced after the last guest. Finally after moving our things 4 times the room was good. All rooms had dust in the heater vents and dirty carpet. None of the bathrooms were hooked up to an exhaust fan. The desk attendant was great. She was very helpful and patient with us. Very good employee. I would give her 5 stars.
Stayed 2 nights in Nov 2023

4/10 Poor

Tracey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I would like a credit I chose this hotel mainly for the pool, gym and tub. Pool was shut down this morning. I could not take a bath at all drainer would not close. Reported about the tub, front desk said someone will fix it in the morning 7/8ish was not fixed. I have a video of the tub.
Stayed 2 nights in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The door to the room could not be deadbolted, and the Wifi was very hard to connect with.
Stayed 2 nights in Nov 2023

10/10 Excellent

Vanessa T

Business traveler
Stayed 2 nights in Nov 2023

4/10 Poor

David

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The Hotel needs to be refurbished. The rooms were OK but they and the hotel looks old and grubby. Our room was not clean and after numerous requests to get it cleaned, it was only cleaned on the 5th time and then it was a cursory attempt. The area it was in was safe and there were plenty of places to eat and shop within walking distance. Shame about the rooms though.
Stayed 7 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
A nice find
Stayed 2 nights in Nov 2023

8/10 Good

Amy L

Stayed 1 night in Oct 2023

8/10 Good

Chrystal

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

DENISE M

Liked: Cleanliness
Stayed 3 nights in Oct 2023

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine -- comfortable, clean, quiet, pleasant atmosphere. Accolades to the staff and support personnel - they were all personable, efficient, and especially helpful. I thank Aja Hardin, especially, for her personal help and information-related advice.
Stayed 2 nights in Oct 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Stephen

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Frederick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GAP Trail Trip
This hotel is perfect if you're starting or ending the GAP trail ride. It's about 9 miles from the end of the GAP trail so we rode from the start of the trail and back the day before we started our GAP ride. We left our car parked in there lot for 4 nights until we got hauled back from Cumberland MD. Everything worked perfectly. The hotel if very accommodating. This hotel is within walking distance of a huge area of shops, even has a costco next door. Highly recommend this location
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

William

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Sara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very accommodating to all ages making it perfect for families with little ones. We were impressed!
Stayed 2 nights in Sep 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming back
Staff was very friendly and knowledgeable. Views were great. I will definitely be back.
Stayed 2 nights in Sep 2023

6/10 Okay

Johanna

Stayed 1 night in Sep 2023

4/10 Poor

Nicholas

Disliked: Cleanliness, staff & service, amenities
Delayed check in by an hour, no sheets for the pull out bed available without going to reception. Random wet spots in the room and a lack of customer service to resolve said issues.
Stayed 1 night in Sep 2023

8/10 Good

Melody

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Terrance

Liked: Room comfort
Disliked: Cleanliness
Do Better
Way too expensive, over priced for what it was. Weekend getaway with the wife and cost over 400 dollars. Room was already dirty, food left in refrigerator. I’m a Hilton Honors Gold member and this was not the Standard. Also a loyal Hotels.com member and it wasn’t my best choice.
Stayed 1 night in Sep 2023

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Steven

Liked: Cleanliness
Disliked: Amenities
The wifi at the hotel was down almost the whole week I was there. The routers were working—there was an issue with the login screen. This was a tremendous impediment (I was trying to do work and so were other guests) and no solution or accommodation was offered.
Stayed 4 nights in Sep 2023

2/10 Terrible

Raymond

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
wait 18 months until after they update it
Rooms were way over due for an updating, broken CFL lights (they contain mercury) never had the room serviced, both elevators did not work the 3 nights we were there, we were on the 4th floor. Gym equipment was broken.
Stayed 3 nights in Sep 2023

2/10 Terrible

Anushkha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Desperate Need of Repair & Cleanliness
We attended a family wedding in Pittsburgh, and our family had several rooms at this hotel. All of the rooms were in terrible state, stains on carpets, cupboards full of dust that had not been cleaned in months. Stains on room doors, bathroom door frames were full of mould - as were some of the bath tub edges. The furniture in the bedrooms and bathroom was so old, it was full of scratches and in general very poor condition. The rooms were dark and dull. The beds were not particularly comfortable. To top it off, during our 5 day stay, we asked twice for the bedsheets to be changed and were told it would be done, once we complained it had not been done - the reception staff simply say that Housekeeping finish at 5pm and nothing could be done. Overall the cleanliness in this hotel is very severely lacking. The breakfast area was poorly managed, and not cleaned during breakfast hours. Generally, there were crumbs all round the bread area and toaster. Very poor standards for a Hilton property. I would avoid staying at this property.
Stayed 5 nights in Aug 2023

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

John

Traveled with family
Disliked: Amenities
Dining area dirty…Wi-Fi spotty…lot of broken furniture equipment
Stayed 2 nights in Sep 2023