Ratings based on 390 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location in Twickenham

Posted Jun 30, 2015
Pros: The rooms were a decent size, and the bed was very comfortable.
Cons: For the extortionate price asked for breakfast, I would have expected a better service, and certainly a much larger choice of foods.
A great welcome and painless reception at check in. The room was very clean and well turned out with no obvious damage. All staff were very friendly and willing to help or answer questions.
2 out of 5
by A verified traveler from London

Hotel let down by terrible breakfast and service

Posted Jun 29, 2015
Pros: Location
Cons: Service, breakfast, parking
Location: Rugby stadium, London, Richmond
Having stayed here before we were looking forward to another evening at the hotel. Although the room was good and the hotel is in good order, everything went down hill at breakfast. It was utter chaos and both the quality of food and service was very poor. Muffins dry, croissants over cooked, no plates, no bowls for cereal and I has to wait 20 minutes for a pot of coffee. Based on my experience I'd be reluctant to return as I expect better from the Marriot hotel group. Although the hotel seemed quite busy, I have no idea how they will cope when the rugby world cup will mean the hotel is likely to be fully booked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Middlesbrough

Excellent hotel close to central London

Posted Jun 8, 2015
Hotel staff were exceptional. Facilities are 1st rate and highly recommended.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from ishøj

flot og lækkert

Posted Jun 2, 2015
Pros: servicen
Cons: inkludere flere ydelser i prisen
Location: lidt lang og dyr transport til London c
Dejlig og flot hotel, meget høj service, men ekstraydelser meget dyre. lidt langt fra London c - dyr transport for en stor familie. men sikkert super til forretningsfolk.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted May 28, 2015
Pros: the food and the frinedly staff
the food and the frinedly staff. every thing is just great.
3 out of 5
by A verified traveler

Misleading 'Family Friendly Amenities'

Posted May 26, 2015
I decided to pay a bit more and use this hotel due to the fact that it had an indoor pool advertised under your heading of 'Family Friendly Amenities'. Unfortunately, on arrival, I was advised that children can only use the pool between 2pm and 3.30pm on a Saturday and Sunday and on the Monday morning we left, only between 10am and 11.30am [after we'd be checking-out!]. To advertise this amenity as 'Family Friendly' is extremely misleading - the hotel explained that the hours are out of their control [Virgin Leisure] which is fair enough but this is borderline mis-selling and there should be a heavy caveat when advertising this facility as available to families.
1 out of 5
by A verified traveler from uk

What pool

Posted May 25, 2015
Booked as said had pool but family time is so restricted we couldn't use it. Big con and a huge waste of money.
5 out of 5
Recommended
for Everyone
by A verified traveler from Japan

Posted Apr 29, 2015
Pros: スタッフの対応の良さ。
Location: トゥイッケナムスタジアムに組み込まれている。 ラグビーの聖地、トゥイッケナムスタジアムツアーは必見。
何らかの手違いで、ダブルブッキングをしてしまっていたが、当日受付担当の方(女性)が快く対応頂けた。 朝食の種類も豊富で、サラダは別途オーダーすれば提供してくれる。
2 out of 5
by A verified traveler from hussain

Nicely located hotel with crafty management

Posted Apr 10, 2015
Terrible experience with management . They refused to give us the room we booked saying rooms for this occupancy have finished. Offered us to buy an extra room for £90. Totally refused to accept that offer. And after 40 mins of arguments suddenly they found the room for our occupancy. Room had dust on every thing. Beds we're comfortable but looke it was not serviced for days. Dust even on cups. Room was spacious and staff greeted us very good whenever came face to face .
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

1st Time at a Marriott

Posted Apr 9, 2015
Cons: Car Parking could be better sign posted but not a massive problem
Staff were very professional and welcoming. The option to use the Virgin swimming pool next door free of charge was a great bonus for the kids.