Ratings based on 361 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom London

Average hotel

Posted Dec 27, 2014
Stayed here for four days and was very disappointed. The room was nice but cold, you can not turn air con off. You are unable to plug in anything to tv, computer, dvd's etc. room service was awful. Saturated in oil and cold. The staff are nice but take an eternity to get anything done. Overall the hotel is a complete rip off and way over priced. 15.95 to have internet in your room is just one example. I would never stay here again or recommend it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Reading

Wonderful, comfy, couldn't ask for more!

Posted Dec 23, 2014
We stayed at the hotel while visiting friends in London. The staff were kind, friendly and attentive. The hotel room itself was great - lovely comfy beds, plenty of space, and everything was brilliantly clean. There was also a handy booklet with plenty of information on the hotel's facilities, the locale, and more which was very helpful. We slept very well and the location was great; I highly recommend it. No complaints whatsoever!
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Dec 23, 2014 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by Mikefrom Merseyside

Impersonal, not customer friendly, overpriced.

Posted Dec 18, 2014 on Hotels.com
After a 5hr trip and arriving late at 9pm I was tired and hungry, I found the reception staff to be extremely hard work, cold and unwelcoming. Room was ok, looked out on back of a stand, closed curtains immediately. Pillows too soft, did not put decaff tea in my room as per booked request. Food average, overall very expensive for what it is would not stay here again. Really awkward to get to from Heathrow - find somewhere else to stay unless you are there for the rugby.
5 out of 5
Recommended
for Families
by Silviafrom Bcn

Ok

Posted Dec 16, 2014 on Hotels.com
Très bon hotel
5 out of 5
Recommended
for Families
by Markfrom Bristol

Twickers stay a real ++++

Posted Dec 16, 2014 on Hotels.com
Fabulous overnight stay in a good location for 30mins train to Waterloo
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel at stadium

Posted Dec 13, 2014
Good facilities, very comfortable beds, rooms modern with excellent sound insulation to keep out aircraft noise. Breakfast buffet expensive for an out of town hotel but good never the less. I'd stay at this hotel again.
5 out of 5
Recommended
for Business Travelers
by Toddfrom Minnesota

Great service

Posted Dec 10, 2014 on Hotels.com
Great staff, clean and comfortable rooms. Would visit again.
5 out of 5
Recommended
for Families
by A verified traveler

Christmas trip

Posted Dec 9, 2014 on Hotels.com
Very enjoyable
4 out of 5
Recommended
for Getaway With Friends
by Jordan

This traveler left a rating score only Posted Dec 4, 2014 on Hotels.com