Ratings based on 361 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
by A verified travelerfrom London
Average hotelPosted Dec 27, 2014
Stayed here for four days and was very disappointed. The room was nice but cold, you can not turn air con off. You are unable to plug in anything to tv, computer, dvd's etc. room service was awful. Saturated in oil and cold. The staff are nice but take an eternity to get anything done. Overall the hotel is a complete rip off and way over priced. 15.95 to have internet in your room is just one example. I would never stay here again or recommend it.
for Everyoneby A verified travelerfrom Reading
Wonderful, comfy, couldn't ask for more!Posted Dec 23, 2014
We stayed at the hotel while visiting friends in London. The staff were kind, friendly and attentive. The hotel room itself was great - lovely comfy beds, plenty of space, and everything was brilliantly clean. There was also a handy booklet with plenty of information on the hotel's facilities, the locale, and more which was very helpful. We slept very well and the location was great; I highly recommend it. No complaints whatsoever!
for Couplesby A verified traveler
Posted Dec 23, 2014 on Hotels.com
for Business Travelersby Mikefrom Merseyside
Impersonal, not customer friendly, overpriced.Posted Dec 18, 2014 on Hotels.com
After a 5hr trip and arriving late at 9pm I was tired and hungry, I found the reception staff to be extremely hard work, cold and unwelcoming. Room was ok, looked out on back of a stand, closed curtains immediately. Pillows too soft, did not put decaff tea in my room as per booked request. Food average, overall very expensive for what it is would not stay here again. Really awkward to get to from Heathrow - find somewhere else to stay unless you are there for the rugby.
for Familiesby Silviafrom Bcn
OkPosted Dec 16, 2014 on Hotels.com
Très bon hotel
for Familiesby Markfrom Bristol
Twickers stay a real ++++Posted Dec 16, 2014 on Hotels.com
Fabulous overnight stay in a good location for 30mins train to Waterloo
for Everyoneby A verified traveler
Hotel at stadiumPosted Dec 13, 2014
Good facilities, very comfortable beds, rooms modern with excellent sound insulation to keep out aircraft noise. Breakfast buffet expensive for an out of town hotel but good never the less. I'd stay at this hotel again.
for Business Travelersby Toddfrom Minnesota
Great servicePosted Dec 10, 2014 on Hotels.com
Great staff, clean and comfortable rooms. Would visit again.
for Familiesby A verified traveler
Christmas tripPosted Dec 9, 2014 on Hotels.com
for Getaway With Friendsby Jordan
Posted Dec 4, 2014 on Hotels.com