Ratings based on 400 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2015
Pros: location
Location: twickenham town centre also river walks beside thames
very nice modern hotel with all facilities finished to top specification
5 out of 5
Recommended
for Everyone
by A verified traveler from liverpool

Excellent stay

Posted Jul 15, 2015
Nothing to complain about, staff were fantastic, the rooms were very spacious and a nice comfortable bed! And to top it off was the lovely spa!
2 out of 5
by A verified traveler

No Wifi at this price?

Posted Jul 14, 2015
Pros: Comfortable Beds.
How can it be that every youth hostel in Thailand offers free wifi but a 4 star hotel in England does not? I think that even the effort of having to contact personnel in order to access wifi would be too much hassle - but pay 10 GBP per day? And we were really surprised that housekeeping entered our room - without knocking - at 8 and 9 am - when we were still sleeping.
4 out of 5
Recommended
for Other
by A verified traveler from UK

Nice hotel but could be better.

Posted Jul 6, 2015
Good class of hotel owned by the RFU and run by Marriott with friendly and helpful staff. Modern furnishings and high standard of cleanliness. Situated actually on Twickenham Rugby Ground - bus stops right outside but a 5 to 8 minute walk from the railway station. No car parking on site - a 10 minute drop-off zone outside, often full - and another 8 to 10 minute walk to the designated car park. No valet parking offered. Wi-Fi free in public areas but £10.00 per day in the room - bizarre. Breakfast buffet was a little unimaginative (e.g. no omelette station or marmalade... and the waitress seemed unaware of what the latter might be) but good quality and attentive staff. Overall a pleasant hotel - somewhat expensive but comfortable. A little remote perhaps.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location in Twickenham

Posted Jun 30, 2015
Pros: The rooms were a decent size, and the bed was very comfortable.
Cons: For the extortionate price asked for breakfast, I would have expected a better service, and certainly a much larger choice of foods.
A great welcome and painless reception at check in. The room was very clean and well turned out with no obvious damage. All staff were very friendly and willing to help or answer questions.
2 out of 5
by A verified traveler from London

Hotel let down by terrible breakfast and service

Posted Jun 29, 2015
Pros: Location
Cons: Service, breakfast, parking
Location: Rugby stadium, London, Richmond
Having stayed here before we were looking forward to another evening at the hotel. Although the room was good and the hotel is in good order, everything went down hill at breakfast. It was utter chaos and both the quality of food and service was very poor. Muffins dry, croissants over cooked, no plates, no bowls for cereal and I has to wait 20 minutes for a pot of coffee. Based on my experience I'd be reluctant to return as I expect better from the Marriot hotel group. Although the hotel seemed quite busy, I have no idea how they will cope when the rugby world cup will mean the hotel is likely to be fully booked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Middlesbrough

Excellent hotel close to central London

Posted Jun 8, 2015
Hotel staff were exceptional. Facilities are 1st rate and highly recommended.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from ishøj

flot og lækkert

Posted Jun 2, 2015
Pros: servicen
Cons: inkludere flere ydelser i prisen
Location: lidt lang og dyr transport til London c
Dejlig og flot hotel, meget høj service, men ekstraydelser meget dyre. lidt langt fra London c - dyr transport for en stor familie. men sikkert super til forretningsfolk.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted May 28, 2015
Pros: the food and the frinedly staff
the food and the frinedly staff. every thing is just great.
3 out of 5
by A verified traveler

Misleading 'Family Friendly Amenities'

Posted May 26, 2015
I decided to pay a bit more and use this hotel due to the fact that it had an indoor pool advertised under your heading of 'Family Friendly Amenities'. Unfortunately, on arrival, I was advised that children can only use the pool between 2pm and 3.30pm on a Saturday and Sunday and on the Monday morning we left, only between 10am and 11.30am [after we'd be checking-out!]. To advertise this amenity as 'Family Friendly' is extremely misleading - the hotel explained that the hours are out of their control [Virgin Leisure] which is fair enough but this is borderline mis-selling and there should be a heavy caveat when advertising this facility as available to families.