Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
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Reviews of Holiday Inn Express & Suites Las Vegas SW - Spring Valley, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Las Vegas SW - Spring Valley, an IHG Hotel
6220 S Rainbow Blvd, Las Vegas, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 321 out of 581 reviews" "
Rating 8 - Good. 165 out of 581 reviews" "
Rating 6 - Okay. 51 out of 581 reviews" "
Rating 4 - Poor. 21 out of 581 reviews" "
Rating 2 - Terrible. 23 out of 581 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
IvanThank you for taking the time to review your recent stay at our property as your comments and your business is truly appreciated.Yours in hospitalityMark Kirsch

10/10 Excellent

Susy Fea Hen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 10, 2024
Susy Fea HenThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark Kirsch

8/10 Good

Rory N

Traveled with family
Liked: Property conditions & facilities
Overall this was a decent stay, just a one nighter on the way to Cali. Its fairly easy to get to, and the area around it is okay. Check in was easy and parking was good. My son decided to try and hide and jump scare us and ended up finding a bug and a french fry. We asked to borrow a vacuum and all was well. The breakfast was good and the gym was nice as well.
Stayed 1 night in Mar 2024
Response from Manager on Apr 8, 2024
RoryThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark Kirsch

10/10 Excellent

Hugh

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It's just what you need for a quick, clean, inexpensive stop-over in Las Vegas. Nate was at the front desk when we arrived in the late evening with four tired grandsons (all under the age of 6!). He took special care of us. Good practical value for the money, close to supermarkets and places to eat and refuel.
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
HughThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Safe travels,Mark Kirsch

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good.
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Patricia,Thank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Safe travels,Mark Kirsch

10/10 Excellent

Jesenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frank was amazing at the front desk when checking in, he was very helpful and gave us a lot of information.
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Jesenia,Thank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Safe travels,Mark Kirsch

10/10 Excellent

MaryLue

Stayed 1 night in Mar 2024
Response from Manager on Apr 15, 2024
MaryLueThank you for taking the time to review your recent stay at our property as your comments and your business is truly appreciated.Yours in hospitalityMark Kirsch

10/10 Excellent

RUTH

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Nate on Mar 5, 2024
Thank You and we can't wait to be of service in the near future!

8/10 Good

Jaime

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Needs more improvement on their breakfast menu
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
JaimeThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark Kirsch

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here for a family emergency and actually had to check out quickly .. Frank at the front desk was great and extremely helpful.. staff was great and so friendly!! AAAAA All the way around
Stayed 7 nights in Jan 2024
Response from Manager on Feb 6, 2024
ArthurThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated. Glad to hear Frank was helpful & hospitable during this trying time for you. Yours in hospitalityMark Kirsch

10/10 Excellent

Christian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
ChristianThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Safe travelsMark Kirsch

2/10 Terrible

Erin

Disliked: Staff & service
I was charged a fee for my service animal, even though I called before I arrived to measure it was ok, I was not approached about the animal during my stay, and I called again after I noticed an extra charge on my credit card. I was not notified or given a receipt for this by the hotel. I will never stay at a Holiday Inn Express, or any related properties, nor will I ever recommend one. The manager, Nate, was also very rude over he phone.
Stayed 1 night in Dec 2023
Response from Manager on Jan 16, 2024
ErinThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Safe travelsMark Kirsch

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Feb 4, 2024
CynthiaThank you for taking the time to review your recent stay at our property as your comments & your business are truly appreciatedSafe travelsMark Kirsch

10/10 Excellent

Kevin

Stayed 2 nights in Dec 2023
Response from Manager on Dec 26, 2023
KevinThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Happy HolidaysMark KirschManager

8/10 Good

valerie gayle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Manager on Dec 20, 2023
ValerieThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark KirschManager

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 20, 2023
LeticiaThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark KirschManager

10/10 Excellent

Irma

We loved the front desk staff.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 14, 2023
IrmaThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark KirschManager

10/10 Excellent

Rocio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Stayed 1 night in Nov 2023
Response from Manager on Nov 13, 2023
RocioThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark KirschManager

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
LouisThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark KirschManager

2/10 Terrible

Kristen

Liked: Cleanliness
Disliked: Staff & service
Internet does not work. You cannot get online. Area unsafe. Also, Service was miserable. The front desk person was angry and stressed out. She was arguing with someone on the phone when we arrived, hung up, and then refused to talk to us or listen to any requests. We wanted to be away from potential noise and wound up In the noisiest room, close to lobby and on first floor. The hotel was clearly still empty at that hour, but she wouldn’t even discuss another room option with us and threatened to cancel our reservation when we asked. Horrible person, horrible service.
Stayed 5 nights in Oct 2023
Response from Manager on Nov 13, 2023
KristenThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated. I truly apologize for the issues during your stay and if there is anything we can do to make it right, please don't hesitate to reach out to us directly at the hotel.Sincerely Mark KirschManager

10/10 Excellent

gwenette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff & easy check-in
Stayed 3 nights in Oct 2023
Response from Nate on Oct 31, 2023
Thank You gwenette! We look forward to seeing you again please

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Frank at the front desk is amazing. He is very great at his job and he was able to help make our stay comfortable and wonderful. The breakfast is filling and clean and delicious. The other front desk gentlemen were also very amazing and accommodating.
Stayed 2 nights in Oct 2023
Response from Nate on Oct 31, 2023
Thank You Sarah! Frank is Rockstar! We hope to be of service again in the near future

2/10 Terrible

pejman

Disliked: Cleanliness, staff & service, property conditions & facilities
gross
Stayed 1 night in Oct 2023
Response from Manager on Dec 20, 2023
PejmanThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.I do apologize for your stay not being up to standard and would be happy to discuss if your can call the hotel directly.Yours in hospitalityMark KirschManager

10/10 Excellent

Aaron

Stayed 2 nights in Oct 2023
Response from Manager on Nov 13, 2023
AaronThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Yours in hospitalityMark KirschManager

8/10 Good

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok. The doors was not locked properly and also the key card was not working properly too. The breakfast was excellent.
Stayed 3 nights in Oct 2023
Response from Manager on Dec 26, 2023
JacquelineThank you for taking the time to review your recent stay at our property as your comments and your business are truly appreciated.Happy HolidaysMark KirschManager

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was good, lots of noise due to our room location
Stayed 3 nights in Oct 2023
Response from Nate on Oct 31, 2023
Thank You for choosing us as your Las Vegas travel destination. Thank You for making us aware of the noise. We will ensure to review your location upon your next visit.

6/10 Okay

Patrick

Disliked: Cleanliness, property conditions & facilities
Out of a 14 day stay the room was not cleaned 3 times. The room cleaner did a poor job leaving the bed sloppily made. Some times leaving bits of trash on floor like a used q-tip from waste basket. Also did not replenish cups and coffee pods. The elevator was out of full service the last two days. You had to walk up stairs to 2nd floor to get on. The price paid for this room should have come with really good service. Looking for other options for next time.
Stayed 14 nights in Sep 2023
Response from Nate on Oct 31, 2023
Thank You for choosing us as your Las Vegas travel destination. We do apologize Patrick for the experience you had during your visit. If we have the opportunity to have you return for our improved services we will be more than happy to have you back with us.

8/10 Good

Pavel

Stayed 2 nights in Sep 2023
Response from Nate on Oct 31, 2023
Thanks for choosing us during your visit!

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Sep 2023
Response from Nate on Oct 31, 2023
Thank You for pointing out our great location. Come see us again soon.

10/10 Excellent

BRIAN

Stayed 3 nights in Sep 2023
Response from Nate on Oct 31, 2023
Thank You! Come see us again soon

10/10 Excellent

Lance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room. Nice breakfast. Helpful staff.
Stayed 4 nights in Sep 2023
Response from Front Desk :) on Sep 10, 2023
thank you for that great review and hope to see you soon.Attn: HIX on Rainbow Las Vegas.

8/10 Good

Gino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Nate on Oct 31, 2023
Thank you for choosing us as your Las Vegas travel destination

10/10 Excellent

Marwa

Very clean
Stayed 1 night in Sep 2023
Response from Nate on Oct 31, 2023
Thank you, please come see us again soon.

4/10 Poor

BEVERLY

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was missing a shower curtain and towels upon check in, and just in a state in need of repairs. Multiple signs throughout the hotel warning of theft and items that are commonly stolen. We appreciated the heads up, but it really made us also feel unsafe during our stay. The staff were great and accommodating - absolutely no complaints on the customer service at this location.
Stayed 1 night in Aug 2023

8/10 Good

Kevan Hunt

Liked: Cleanliness, staff & service, property conditions & facilities
I needed to stay close to the airport and Spring Valley Hospital. The Holiday Inn Express met all objectives. Very pleasant and helpful staff, clean, quiet rooms, great air conditioning and excellent breakfast. There are very good restaurants close by. I used the Fitness Center and it had everything needed. I will stay here again.
Stayed 2 nights in Aug 2023

6/10 Okay

Erin

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Deanna

Visiting distance was close to my destination.
Stayed 1 night in Jul 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
It suited us,
Stayed 1 night in Jul 2023

6/10 Okay

Michael

Disliked: Cleanliness
The room was not refreshed (cleaned, fresh towels, made bed, coffee, breakfast was latter)for last day.
Stayed 3 nights in Jul 2023

10/10 Excellent

Kelsey

Stayed 1 night in Jul 2023

2/10 Terrible

Joshua

I arrived at BNA at 8:50 pm, due to a funeral looked up flight said delayed till 9:15. Get to checkout and flight was gone. So had to scramble to get another flight with my daughter in another airline spend more money only to find out that had layover in Denver, and connect to Las Vegas. So I got to Vegas and had to go to convention called to check on my reservations and was booked . Now I am stuck with no room for the night charged me one night and still no resolution. My 10 year old daughter and I never got a call and have been up since yesterday morning around 8. :00 and they couldn’t even accommodate.
Stayed 2 nights in Jul 2023

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the family , very friendly, kids enjoyed the pool
Stayed 1 night in Jul 2023

8/10 Good

Florin, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Sylvia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and clean rooms
Stayed 1 night in May 2023
Response from Front Desk :) on Jun 16, 2023
Thank you :)

10/10 Excellent

Chaneli

Stayed 1 night in May 2023

4/10 Poor

Jeff

Traveled with family
Disliked: Staff & service
Stayed 2 nights in May 2023

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Comfortable bed and amazing breakfast. Pretty quiet at night too.
Stayed 1 night in May 2023

10/10 Excellent

Edwin

Stayed 1 night in Apr 2023